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Starbucks Barista Interview Questions & Reviews

Updated Aug 19, 2014
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Getting an Interview  

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Interview Experience  

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Interview Difficulty  

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3 people found this helpful

Accepted Offer

Neutral Experience

Barista Interview

Barista

I applied online and the process took 2 weeks - interviewed at Starbucks.

Interview Details – Wear what you've seen Starbucks baristas wear to your interview. If you can't comply with the dress code (no tattoos visible/more than two piercings on each ear), don't apply. Be extremely quirky, but educated. Starbucks likes people with high energy.

Interview Question – How long do you plan to stay with Starbucks?   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Barista Interview

Barista

I applied through other source and the process took 1+ week - interviewed at Starbucks in March 2012.

Interview Details – I had a manager from another Starbucks refer me to another manager at a nearby location. I was already a customer for 2 years and knew only the manager who referred me. The other manager approached me inside Starbucks and asked if I was interested in a job (I had tried to get a job at the store I frequented every day). I said yes and she asked me for my phone number and called me the next day to set up an interview time. It was about three days away. I showed up at the interview and it took only about 20 minutes. I was cheery and upbeat in my interview and was honest that I was not a morning person, which worked out great because she listened and started me out on nights after my two-week paid training. She called me about a day or two after saying I was hired and told me when my training started.

Interview Question – What was one situation where you had a customer complaint and how did you address/fix the problem?   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Barista Interview

Barista

I applied through an employee referral and the process took 2+ weeks - interviewed at Starbucks.

Interview Details – A friend of mine was hired at my Starbucks and let me know that the store manager needed to hire around 12 baristas to replace those that were going to leave to open a new store. I applied on August 1st, and my friend told me that the manager would check the following monday. About a week passed and I still received no phone call so I called the store, and it turns out that the manager was going to call me that same day because she had just finished reviewing my application. She did a mini phone interview where she asked me why I wanted to work at Starbucks and we set up an interview for the following wednesday. When I got to the store, I told the barista about my interview with the manager, and after coming from the back to let the manager know, he asked if I wanted something to drink while I waited. TAKE THE DRINK! My manager actually used it for the interview. The manager had a packet of questions to ask me (which probably don't differ too much from other Starbucks locations) and it was a bit longer than I was expecting. They were pretty much all situational questions (Ex: name a time when you had to complete a project in a short amount of time). She also asked me about what I was drinking, and how I would sell it to a customer (I would recommend looking at the Starbucks menu beforehand and learning how your favorite drink is made). After the interview she asked if I had any questions, and I learned that I would be making $8.25 an hour, plus tips (which she said was on average about $1.30 an hour). She told me that the training would be intense, and that since I would be working in a drive-thru location, the hours are a little longer. She told me that she had very little positions left, but that she was very impressed by me and that I would make a great addition to the Starbucks family. I also had to give her my date of birth so that she could authorize the background check that is required of all prospective employees. About a week after the interview is when I got the call letting me know that I got the job.

Interview Question – Why do you want to work at Starbucks?
How would you handle a dissatisfied customer?
What do you do for fun?
  Answer Question

Negotiation Details – After reading on Glassdoor that the average barista salary was $8.50-$9.00 an hour, I tried to negotiate my salary a little bit. I was very nervous about the negotiation because this is my first retail job, but the manager was very nice about it, asked me how much I wanted, and explained to me that the salary she offered me was pretty much the starting salary for every Starbucks barista in the area, and that only the baristas that have to pay for parking (like in garages or meters) are payed a little more to compensate. Either way, I don't regret asking and I recommend that everyone try to negotiate their salary!


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Accepted Offer

Neutral Experience

Barista Interview

Barista

Interviewed at Starbucks

Interview Details – Interviewed with the asst. store manager. They have pre-made interview question cards, so they just grab those and flick through them and ask you questions. Look on the internet for standard interview questions and they are those. Stuff like "tell me about a time where you went above any beyond..." that kind of thing. Pretty easy, they just want to make sure you're nice, not a moron can think and won't blow up on a customer who's venti triple latte has too much foam on it lol.

Interview Question – Stuff like "tell me about a time where you went above any beyond..." that kind of thing.   Answer Question

Negotiation Details – None.


Accepted Offer

Neutral Experience

Very Easy Interview

Barista, Shift Supervisor Interview

Barista, Shift Supervisor

I applied through an employee referral and the process took a day - interviewed at Starbucks in November 2010.

Interview Details – The interview was short and ridiculous. I was asked questions that didn't even pertain to previous employment or the job i was applying for. The manager was not very intelligent.And after working for her I wanted to quit the next week.

Interview Question – How long have you known the District Manager.   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Barista, Shift Supervisor Interview

Barista, Shift Supervisor

I applied online and the process took 2 days - interviewed at Starbucks in May 2014.

Interview Details – I should first say that I applied originally as a barista, knowing I wanted the job and its benefits because the following year I'd be going to college. The idea of having a secure job in whatever city or state I planned on attending a school in was very important to me.

The interview process was relatively simple. I walked in, dress (much to my dismay now) in black dress pants, a white blouse and a green cardigan. I was told to "dress in their uniform" so they'll know what you look like in it."

I was offered a drink, and decided to get a mocha frappuccino, with an extra shot of mocha. Instead I got an extra shot of espresso and was awake for the rest of the day.

The manager that interviewed me had been with the company for years, and the first couple questions she asked me were to make me feel comfortable. She talked about herself, her family, and her day.

Then the interview began and it was standard questions at first. "Was this my first job?" "Why was I interested in working for Starbucks?" "Did I have any job experience?" "What drew my specifically to that store?"

The scenario questions were the more difficult part of the interview for me, prepare yourself for questions about a time you had to enforce the rules, when you had to deal with unruly people, what you would do under stress, if something was blamed on you.

The most important tip I can give anyone is to be yourself. Pretend you're talking to your friend's mom, answer the questions carefully, but also weave the parts of your personality into them. Try to get them to laugh, and smile. Create that relationship.

I hadn't even realized I'd gotten the job until the manager started to ask what my availability was and if I needed a work permit.

~~

The supervisor interview wasn't much different, to be honest. I answered mostly scenario questions, but most of them revolved around what I would do if something happened while I was in charge. Answer those honestly as well. I started my interview to be a shift expressing my concern over my age, I was barely eighteen, and having the weight of the store was daunting. The manager interviewing me (she was not the same manager who interviewed me before, since there needs to be an outside, unbiased opinion on whether you're a candidate or not) was understanding and even appreciated my worry. She helped me work through that problem.

~~

TIPS:

- refer back to authority. "I'd call my manager, or someone with experience."

- create the relationship. The manager is looking for someone to fit in with the store, vibe with them.

- keep an eye on the baristas working. They pay attention and their opinions matter.

- appear calm and collected, order a cappuccino, drink it occasionally.

- the word "need" is so much more powerful than the word "want." It implies necessity, and that you take this seriously.

- SMILE! Chat with the baristas while you wait. I did, and they were wonderful people who made me laugh and helped me feel more at home.

Interview Questions

  • What was a time when you were put under stress? How did you cope with it?   View Answer
  • Do you think you Starbucks is a good fit for you?   View Answer

Negotiation Details – Take your barista pay, it won't be much, and eventually it won't feel worth it. But they won't hire someone who finagles the price.


10 people found this helpful

No Offer

Neutral Experience

Barista Interview

Barista

Interviewed at Starbucks

Interview Details – I had experience in coffee shops, learned the dress code, shirts with collars.....bought the book on CD, listen to it over and over, applied for the job, I had no tattoos, the assistant manager, had tattoos from her finger to her elbow! I no longer go to Starbucks.

Interview Question – Availability is the biggest issue. I said I was avail, 24 X7, including holidays, and I wouldbe happy to work any shift. I did not get a call back......they are looking for reasons NOT to hire you.   View Answers (2)


Accepted Offer

Positive Experience

Easy Interview

Barista Interview

Barista
Ormond Beach, FL

I applied online and the process took 1 week - interviewed at Starbucks.

Interview Details – I applied online and was called the next day. I then went to the interview a couple days later and had a very nice and laid back talk with the manager. I was called a few days later and was hired.

Interview Questions


1 person found this helpful

Accepted Offer

Neutral Experience

Average Interview

Barista - Starbucks Interview

Barista - Starbucks

I applied online and the process took 2 weeks - interviewed at Starbucks.

Interview Details – Short, simple, and straight to the point. Starbucks does not drug test, they only do a background check. Just be yourself and try to smile. They're looking for folks who want to grow with the company. They're not looking for individuals looking for a quick buck.

Negotiation Details – Negotiate pay.


2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Barista Interview

Barista

I applied online - interviewed at Starbucks in July 2014.

Interview Details – I submitted an application online via their website to a couple of stores in my area. I called each store to check the status of my application. In two of the stores the hiring manager was never in when I called so I left my name and gave them a chance to call me back. One of the hiring managers finally called me. She did a mini interview over the phone asking about why I want to work for the company, my availability, and was ok with me being a college student. She scheduled the in person interview. I interviewed with her and another manager. They were both very nice which calmed my nerves a bit. They asked 5 STARS format question straight from a packet. The first was tell me about a time when a customer was unsatisfied with you, tell me about a situation when a coworker wasn't following policy, they wanted to know about a situation where I worked with a coworker that was unfriendly or disrespectful, a time where I had to Upsell, and a time where I received constructive criticism when I didn't know I was being criticized. I had previous experience as a barista and I made sure I threw in names of drinks and common incidences that could happen at Starbucks because they're looking for detailed answers. Overall, it was a very easy interview. I received a call back in about one hour extending an offer to work for them. The whole process took about a week and a half.

Interview Question – No difficult questions   Answer Question

Negotiation Details – No pay negotiation

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