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Starbucks Store Manager Interview Questions

Updated Jan 10, 2015
Updated Jan 10, 2015
155 Interview Reviews

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  1. 2 people found this helpful  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Starbucks.

    Interview Details

    Recruiter for the area you live in (in my case Los Angeles) sent these 2 links via e-mail:
    -Phone interview scheduling calendar (Schedule date and time you're available)
    -Virtual Job Tryout (1 hour long, have calculator if needed (basic math) for P&L statement
    I had 2 phone interviews the first wanted to know:
    -About you, any accomplishments, Why you want to work at Starbucks and what you know about the company
    Second interview: (have questions ready! He asked me twice if I had any questions for him)
    -STAR questions
    1.) Give a specific example of a customer confrontation. What did you do to handle the situation, and what was the end result.
    2.) Tell me about a time you had a partner or team member that had a performance issue. What was the situation and what did you achieve?

    Interview Questions
    • Tell me about a financial accomplishment, be specific, and what strategic steps did you take to achieve this goal.   Answer Question
    Declined Offer
    Positive Experience
    Difficult Interview
  2.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Had two phone interviews one in person with two district managers. Went out to a store location, i was dressed even more professional than them. I think it went good, dont be too nervous

    Interview Questions
    No Offer
  3.  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Can be lengthy. It started with the online application and if they are interested you will be asked to complete a virtual job tryout. If you pass that you move onto a phone interview. The next step is an in person interview with 2 dm's.

    Interview Questions
    Negotiation Details
    Might be a little room but not much. They are really competitive and realistic. They will probably ask you expectations in phone and in person interview. They will tell you then if that is in their range.
    Accepted Offer
    Positive Experience
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  5.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview process included phone interview, face to face interview with 3 managers, and a coffee connection. Each interview lasted about an hour. Remember that this is a coffee business, if offered a drink take the drink.

    Interview Questions
    Accepted Offer
  6.  

    Starbucks Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 1+ weekinterviewed at Starbucks in December 2014.

    Interview Details

    Very smoothly. Phone interviews and a in-person interview. Once the initial call took place everything moved at a fairly quick pace. The recruiter was very friendly. In-person interview took place at a random Starbucks and you get a free drink. The managers seemed casual and didnt make you feel uncomfortable.

    Interview Questions
    • No really big surprise questions. Mainly asked about your previous experiences and how you reacted to situations.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Store Manager Interview

    Anonymous Interview Candidate in Tacoma, WA
    Anonymous Interview Candidate in Tacoma, WA
    Application Details

    I applied through other source. The process took 4 weeksinterviewed at Starbucks in October 2014.

    Interview Details

    The process was quite easy, however, it was a little lengthy. What really helped me was networking. I was able to connect with the District Manager that ended up hiring me on LinkedIn. We then were able to meet face-to-face at a career fair and by the time I interviewed I felt as if I were interviewing with a peer. The Starbucks team is very approachable, in my experience, and I was also able to sit down with a couple of other store managers and pick their brains and even do a mock interview with one.

    Interview Questions
    • "Tell me about a time that you took steps to improve a customer service issue."   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 6 people found this helpful  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 weeksinterviewed at Starbucks.

    Interview Details

    Overall, it took about one month between the date that I applied for the job, and the date that the job was officially offered to me. I was called by the Recruiter about 4 days after initially applying, we set up a phone interview for the following week. The interview went for about 20-25 minutes during which we discussed my work history, interests outside of work, accomplishments at my previous jobs, and why I decided to apply for Starbucks. The interview felt very relaxed and almost as if I was talking to a friend.

    My best advice would be to always be honest. Don't worry if you cant immediately answer a question. Ask if you can come back to that subject later while you continue with the interview. When giving examples of accomplishments, DONT give vague examples like "you sold the most phones at your store". Give specifics. If you managed to reduce over time, say so and give an honest percentage of how much you helped in reducing it. If you saved your company money due to inventory management or by reorganizing a specific program, explain and how much was saved by the company. $ and %’s are a big plus. Regarding outside interests, don't give something like playing video games, or playing football with your buddies. Be honest but be imaginative. Remember that Starbucks is a community oriented company. They are all about giving back and looking out for the communities that they're in. If youre into community service, say so. Let them know what you’ve done, how the idea came up, purpose, and final outcome. When youre asked why you decided to apply, give a personal experience that you had with Starbucks. Ive been a Starbucks regular and though I didn't ask anyone what they thought of the company, I knew that they were happy. If you pass the phone interview, you will then be asked to come in for a face to face interview with two District Managers.

    Below I am listing some of the questions that I was asked both during the phone interview and the face to face interview. I wont be able to remember each one but I will list as many as I can remember.
    Questions :
    1. Give an example where you had to deal with a difficult employee or coworker. What caused the issue? What did you do to resolve the situation? (if you can give specifics, even better. Names, specific causes, time frame, etc.)
    2. Give an example where you had a conflict with a supervisor. (same questions as above)
    3. Give an example of your strengths. Weaknesses. (For this one, I suggest adding what you are doing to improve your weaknesses)
    4. Give an example of how you have (or would) inform employees on the tasks that need to be accomplished for the day or any directives that come down from headquarters.
    5. What did you study in college? How would you apply what you learned, in the Asst. Mgr. position? (My major is not at all related to retail or hospitality. I do have management experience and luckily my major is very people oriented. So I was able to give an honest answer and how that would greatly benefit not only my performance, but also my contribution to the company.)
    6. Give an example of a time that you had to have a tough conversation with someone.
    7. Give an example of a time that you had to bring up a coworker's/subordinate's performance.

    This is about all I can remember for now. If you make it to the face to face interview, you might be offered something to drink. Accept it but don't ask for something outrageously expensive. Keep it simple. You will be asked if you have any questions for them so my advice would be to come prepared. Prior to the interview think of any questions that you may have or something that you would like cleared up. DONT ask for what your salary will be. You can look online (and on this website) for a range of salaries for this position. Besides, the salaries are good and the benefits are very well worth it. Along with those benefits Im including working with people that actually want to be there. Trust me, its worth it.

    After the interview, the DM's will excuse you, thank you for your time and will most likely stay behind to discuss their thoughts and opinions. Thank them for the opportunity. Remember to take your trash out. Remember that as an Assistant Manager youre responsible for others, not the other way around.

    From here, if you are cleared for moving forward, your recruiter will submit a background check. It might take a week or two but don't worry. Youre recruiter will keep you up to date on the progress. SBUX is really good about that.

    Remember, BE HONEST! You don't want to lie, you don't want to get caught in a lie, and you don't want to say you can do something and then show the complete opposite once you are working and responsible for 7-15 people. Remember, its not just your employment, salary, and livelihood at stake. It's also the partners' employment, salary, and livelihood that youre being responsible for. Don't be one of "those" managers.

    Interview Questions
    Negotiation Details
    I thought the offer was fair since I hadn't previously worked for Starbucks.
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 3 people found this helpful  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Starbucks in September 2014.

    Interview Details

    Very quick process and they communicate well. In my experience most companies take a month or more to communicate anything to you. I put in my application and received an e-mail to take the assessment within 2 days. Once I completed that, which was very unique and interesting, I received an e-mail from someone about scheduling a phone interview within another 2 days. I am very impressed so far and can't wait for my interview.

    Interview Questions
    • When I took the assessment I expected it to be just another basic one that involved a series of questions with strongly agree to strongly disagree as the answers. This one was interactive and included and bunch of open ended questions where you had to come up with unique ways to drive traffic into the store if you had one and what you would do to bring in more partners if some were being promoted or transferring.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2+ monthsinterviewed at Starbucks.

    Interview Details

    while working for the company if upper management doesn't like you even if you have been an employee for three years good luck they will most likely go with an outside hire that will quite within the year and you'll re apply.

    Interview Questions
    • besides what we already ask you to do to raise food units and at home coffee sales?   View Answer
    No Offer
  11.  

    Store Manager NYC Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 4 daysinterviewed at Starbucks in September 2014.

    Interview Details

    It went very fast. Applied online, next day had a phone interview and then online assessment both of which I thought went well. Applied for a store managers position in NYC. 2 days latter received a form email from the recruiter saying they were declining to move forward in the interview process. When I emailed her back with some questions I got no response. I get the impression that Starbucks is looking for younger people for management positions. I hold 3 degrees including a terminal degree in addition to owning my own business in the past and working in several upper management positions. Yet I wasn't even offered a face to face interview with a Division Manager. How can this be? Oh wait, I forgot I'm 50 years old. The ageism undertones are there for sure.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview

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