Starwood Hotels & Resorts

  www.starwoodhotels.com
  www.starwoodhotels.com

Starwood Hotels & Resorts Front Office Manager Interview Questions

4 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Interview Difficulty

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  1.  

    Front Office Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 1+ weekinterviewed at Starwood Hotels & Resorts.

    Interview Details

    I believe as most companies do, HR will pull applicants that are referrals above any other applicant. So it would be a good idea to get to know someone who works for the company. Once you get in, HR will do a simply pre-screening interview. The next interview will be with the HR manager, then if you're invited back, it will be with the department head.

    Interview Questions
    • They will ask behavioral type questions; the ones that typically start with the phrase, "Tell me about a time..." They will range from tasks/goals you've accomplished to dealing with difficult guests/associates.   Answer Question
    Negotiation Details
    After your interviews, they will send you an offer letter where you can either accept, decline, or negotiate. Always negotiate.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Front Office Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Starwood Hotels & Resorts in October 2012.

    Interview Details

    Hiring process took 3 months. As an out of state external candidate I began by filling out an on-line application, then I had a telephone meet & greet with the human resources manager. The next step was a skype interview with the DOO and HR manager for the property I was applying for. After that they invited me for a face to face interview on property. They hosted me during the interview process. A CJO was extended.

    Interview Questions
    • Not many. Must be comfortable with behavior interviewing. Must be able to provide a Situation, action to the situation, and result of the situation for various questions. Details and specifics are a must. Teamwork, going above and beyond, unhappy guests, management challenges are all common questions asked.   Answer Question
    Negotiation Details
    There is a minimum, mid, and max for every position. Don't accept the first offer without negotiating. Even if negotiations aren't salary based, negotiate relocation or benefits.
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Assistant Front Office Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 3 daysinterviewed at Starwood Hotels & Resorts in April 2011.

    Interview Details

    Human Resource called me and asked some general questions.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Front Office Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 3 weeksinterviewed at Starwood Hotels & Resorts in February 2010.

    Interview Details

    It was very challenging and time consuming. I had to meet with several people over the period of 3 weeks. The questions were very repetitive. Some interviwers were better than others.

    Interview Questions
    • WHy do you want to work with Starwood?   View Answer
    • What do you know about this particular Starwood hotel brand?   View Answer
    Negotiation Details
    I just accepted what I was offered.
    Accepted Offer
    Negative Experience
    Difficult Interview

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