State Farm

  www.statefarm.com
  www.statefarm.com

State Farm Customer-Care Supervisor Interview Questions

1 Interview Review

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy

1 Candidate Interview Review Back to all interviews

Sort: Popular Date Difficulty

2 people found this helpful  

Customer-Care Supervisor Interview

Anonymous Interview Candidate in Tempe, AZ
Anonymous Interview Candidate in Tempe, AZ
Application Details

I applied online. The process took 2+ monthsinterviewed at State Farm in September 2012.

Interview Details

The hiring process was an extensive one, though I believe it is because it was for a management-level position. From first contact to a job offer was approximately two months.

The first contact was receiving an e-mail from a recruiter asking me basic qualifying questions, such as salary requirements; willingness to relocate, if required; awareness of call-center environment, inclusive of hours of operation.

After that, I was scheduled for a telephonic interview with the recruiter I was dealing with. The questions were straightforward, centering principally on associate interaction and coaching/feedback.

The second interview was a panel interview with two operations manager. This interview was conducted telephonically. The managers were friendly and welcoming to any questions I had. They asked more targeted management questions.

After a month's wait, the company extended a job offer.

Interview Questions
  • One question in particular that I remember centered on why I wanted to leave the position I was in at the time. The question wasn't challenging per sé; it was simply something I hadn't really thought about, other than the standard needs, such as more challenges, different culture, and better pay.   View Answer
Negotiation Details
Although I expected to negotiate (like I did for any other position), State Farm not only met my salary expectations, it exceeded the top end of it by $3,000. I was very impressed. Not because I got more than expected, but because the company didn't do what other companies do: Try to offer the lowest possible in hopes that the candidate does not negotiate.
Accepted Offer
Positive Experience
Average Interview

Work at State Farm? Share Your Experiences

State Farm

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.