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State Farm Claims Representative Interview Questions & Reviews

Updated Aug 7, 2014
All Interviews Received Offers

Getting an Interview  

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5%

Interview Experience  

71%
18%
10%

Interview Difficulty  

Average Difficulty
102 candidate interviews Back to all interview questions
Relevance Date Difficulty
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9 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative
Richardson, TX

I applied online - interviewed at State Farm in June 2014.

Interview Details – 5.29.14: Applied for position. I took the pre-employment tests April 2014.

6.11.14: Interviewed via phone with recruiter. Lasted 30 minutes.
Asked, 1) Tell me about yourself. 2) Why State Farm? 3) Situation where you needed to obtain info. 4) Disgruntled customer. 5) Quality of report compromised. 6) Handling a lot of data. 7) Demanding customer.
Questions asked starting with, "Tell me about a time...". Responded using STAR format; Situation, Task, Action, Result.Brief description of job was given. Days and work hours were given. Two opportunities to get licensed. Told it would be 2-3 weeks before a response was received due to reviewing internal applicants.
(E-mail and call received 6.6.14)

6.30.14: Interviewed with a panel of 3. They were all very personable. Lasted 35 minutes. They explained that the interview was structured and they would be taking notes, so there may be little eye contact. I asked if I could also take notes.
Asked 1) Tell us about yourself. 2) Time given critical feedback, what did you do, outcome? 3) Major change, how did you prepare? 4) Difficult idea, how did you communicate, approach taken, how did you check for understanding? 5) Steps to solve problem, best way, why, why not? 6) Excellent customer service given.
Responded using STAR format.
Key words/phrases they used when explaining job:
Licensing, Litigation Claims, Providers against State Farm, Case Law, Deposed.
They asked if I had any final words. No mention was made of when I would be contacted.
(E-mail and call received 6.24.14)

7.8.14: Received 2 E-mails stating selected for Claim Representative position in Claim Central at State Farm! Offer subject to acceptable background check and drug screen.
Drug screen instructions also received from HireRight.

7.9.14: Received a call from the recruiter explaining and offering the job. She stated that the call should have been before the e-mail.

7.17.14: Received call from recruiter that background check and drug screen were acceptable and would receive E-mail to complete I-9.

7.18.14: I-9 e-mail received.

8.11.14: Start date!

Word of Advice: Tailor your 'tell me about yourself' to the duties, responsibilities, knowledge and skills needed that are listed on the job description.

Good luck~

Interview Question – The 'quality of report compromised' question from the recruiter was awkward. I triple check things and keep copies to avoid issues with my work/assignments. I made this clear in my answer.   Answer Question

Negotiation Details – There wasn't any negotiation.


No Offer

Positive Experience

Claims Representative Fire Interview

Claims Representative Fire
Irving, TX

I applied online and the process took 5 days - interviewed at State Farm.

Interview Details – Applied for job online of August 2nd, Received an email 2 days later on August 4th with pre-employment assessment. I received an email on August 5th stating I had successfully completed the pre-employment assessment, and I now have a phone interview scheduled for August 11th, wish me luck!

Interview Question – My phone interview is scheduled for a few days. She did advise me to look over the job listing to prepare for the interview accordingly.   View Answer


Accepted Offer

Neutral Experience

Difficult Interview

Auto Claim Representative Interview

Auto Claim Representative

I applied online and interviewed at State Farm.

Interview Details – Completed the online application and passed the test. The phone interview was about 40 minutes and the HR person asked 6 questions, 2 intro and 4 situation based questions.

Describe a situation in which you were not given enough information to complete a project. How did you handle is and would you change anything.

The second interview was with the hiring managers. A panel of three. 6 questions as well. It was very quick about 20 minutes.

Everyone was friendly and will try to make you comfortable. I feel if you get this far honestly the only person who can mess it up is you.

Interview Question – Describe a situation in which the person you were relaying information to did not understand. what did you do to make sure that both of you were on the same page.   Answer Question


Accepted Offer

Positive Experience

Difficult Interview

Catastrophe Claim Representative Interview

Catastrophe Claim Representative
Jacksonville, FL

I interviewed at State Farm in August 2011.

Interview Details – There was a test onilne inluding typing test. There was a 20-30 minute phone interview. Next were 2 in personal interviews with two managers each. About 2 weeks later, the offer came via phone call.

Negotiation Details – I did not try to negotitae.


Accepted Offer

Positive Experience

Difficult Interview

Fire Claim Representative Interview

Fire Claim Representative
Charlottesville, VA

I applied online and the process took 3 months - interviewed at State Farm.

Interview Details – The interview process is lengthy. I had a 1 on 1 interview, a computer data entry test, a 3 panel interview, and a meet and greet tour prior to being hired.

Interview Question – They ask many good cop bad cop situation questions but the most difficult is why do you want to work at State Farm.   View Answer

Negotiation Details – There is no financial negotiation for salary.


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative

I applied online and the process took 2 weeks - interviewed at State Farm in April 2014.

Interview Details – Applied via their website. within 3 days, I received an e-mail asking me to complete assessments. These tests included data entry, typing, personality, and logic testing. If you pass those, you are called by a recruiter to schedule a phone interview. The phone interview is prompt, and took an hour. They ask scenario based questions... Tell me a time when, how you handled it and the result. If you do well in the interview process, they will propose an offer on the spot. There is no 1:1 interview that is face to face. Then they use a company called Hire Right to perform back ground checks, drug screening, etc. Start date is 2 months after phone interview (in my case). The also expect you to be able to handle a very strict schedule (they plan out your day from beginning to end) and you need to be flexible with times of the day for work schedule as it varies. If you miss any tasks requested by hire right through email and dont respond or do what they ask, your offer is voided. I haven't started yet to provide office info. It is a cubical setting.

Interview Question – None of the questions were really difficult. you just have to have scenarios ready and be ready to give the situation, how you handled it and the result. Some questions were: Tell me a time you disagreed with a boss and how you handled it? or tell me a time you worked as part of a team and they weren't pulling their weight and how you handled it, etc.   View Answers (8)


Accepted Offer

Neutral Experience

Claim Representative Interview

Claim Representative

I applied through a staffing agency and the process took 6+ weeks - interviewed at State Farm.

Interview Details – Took test and interviewed with HR then another interview with the hiring managers


No Offer

Neutral Experience

Claims Representative Interview

Claims Representative

I applied online and the process took 2 months - interviewed at State Farm.

Interview Details – Everything's pretty straight forward, typical interview/human resources type questions.

Interview Question – during the pre-test, they repeat some of the questions, I guess to make sure you're answering honestly.   View Answer


Accepted Offer

Neutral Experience

Average Interview

Claim Representative Interview

Claim Representative
Frederick, MD

I applied online and the process took 3 months - interviewed at State Farm.

Interview Details – Filled out an online application. Was asked to do online testing which included data entry. Phone interview came next and around a month later my face to face interview. (They no longer do face to face interviews) All the interview questions need to be answered in the STAR format so think up various situations prior to the interview.

Interview Question – Explain a time where you had difficulty with a coworker and how did you resolve the situation?   View Answers (2)

Negotiation Details – No negotiation


Accepted Offer

Positive Experience

Average Interview

Auto Express Claims Representative Interview

Auto Express Claims Representative
Atlanta, GA

I applied online - interviewed at State Farm in August 2013.

Interview Details – Applied online. I got a response to complete the assessment a week later. I went to a job fair where I was interviewed for the position and as recommended. About a month later I was contacted for a phone interview and offered a position.

Interview Question – Make sure you are flexible to their needs.   Answer Question

Negotiation Details – Non-negotiable

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