State Farm

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State Farm Claims Representative Interview Questions

Updated Dec 1, 2014
Updated Dec 1, 2014
105 Interview Reviews

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  1. 3 people found this helpful  

    Claims Representative Interview

    Anonymous Interview Candidate in Richardson, TX
    Anonymous Interview Candidate in Richardson, TX
    Application Details

    I applied online. The process took 3+ weeksinterviewed at State Farm in November 2014.

    Interview Details

    was referred by my sister who is currently works @SF. applied for 3 positions (customer service rep, claims ilr, & claims express).
    11/20/14: applied online thru SF careers site.
    11/21/14: received email with pre-employment test instructions. took tests same day. 3 tests, typing, data entry/call center, & behavioral.
    11/25/14: received email to chose day and time for 45 minute phone interview.
    12/01/14: phone interview set for 1pm they called @1:05. nice lady from IL went over position details then began questioning. be prepared with SPECIFIC examples. she asked for me to specify a few times. it was difficult but i got thru it by bullshitting. fingers crossed! she said they'd be deciding anywhere from a few days to 2weeks. call ended @1:35! i pray i get it! good luck everyone

    Interview Questions
    • tell me about yourself, your career, and schooling   Answer Question
    • tell me about a time you had a difficult customer that you werent able to make happy and how you handled it   Answer Question
    • tell me a time when your coworkers were not getting along and how you handled it   Answer Question
    • tell me a time that you had a great customer service experience   Answer Question
    • have you ever been involuntarily terminated from a position   Answer Question
    • tell me about a time you had a difficult customer and were able to help them turn it into a positive experience   Answer Question
    Negotiation Details
    set @ 25,000/yr... about 12 an hour. no negotiating
    Accepted Offer
    Neutral Experience
    Difficult Interview
  2.  

    Auto Claim Representative Interview

    Anonymous Interview Candidate in Tacoma, WA
    Anonymous Interview Candidate in Tacoma, WA
    Application Details

    I applied online. The process took 3 weeksinterviewed at State Farm in October 2014.

    Interview Details

    I put in an application online. About two days later they sent me the link to take the personality and typing test. I took the test and I assumed that I passed because they sent me an email to schedule a 30 min phone interview. My interview was scheduled for 1pm. The recruiter called and the 1 question was so tell me about your self. 2 question why State Farm. 3. What can you bring to State Farm. Why are you leaving your current job. At the end of the interview I was offered the job after I took a drug test and did a background check. I am currently waiting on my final job offer. It's been a week since I took the drug test.

    Interview Questions
    • Tell me about a time when you felt with a difficult customer?   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Average Interview
  3. 23 people found this helpful  

    Claims Representative Interview

    Anonymous Interview Candidate in Richardson, TX
    Anonymous Interview Candidate in Richardson, TX
    Application Details

    I applied online – interviewed at State Farm in June 2014.

    Interview Details

    5.29.14: Applied for position. I took the pre-employment tests April 2014.

    6.11.14: Interviewed via phone with recruiter. Lasted 30 minutes.
    Asked, 1) Tell me about yourself. 2) Why State Farm? 3) Situation where you needed to obtain info. 4) Disgruntled customer. 5) Quality of report compromised. 6) Handling a lot of data. 7) Demanding customer.
    Questions asked starting with, "Tell me about a time...". Responded using STAR format; Situation, Task, Action, Result.Brief description of job was given. Days and work hours were given. Two opportunities to get licensed. Told it would be 2-3 weeks before a response was received due to reviewing internal applicants.
    (E-mail and call received 6.6.14)

    6.30.14: Interviewed with a panel of 3. They were all very personable. Lasted 35 minutes. They explained that the interview was structured and they would be taking notes, so there may be little eye contact. I asked if I could also take notes.
    Asked 1) Tell us about yourself. 2) Time given critical feedback, what did you do, outcome? 3) Major change, how did you prepare? 4) Difficult idea, how did you communicate, approach taken, how did you check for understanding? 5) Steps to solve problem, best way, why, why not? 6) Excellent customer service given.
    Responded using STAR format.
    Key words/phrases they used when explaining job:
    Licensing, Litigation Claims, Providers against State Farm, Case Law, Deposed.
    They asked if I had any final words. No mention was made of when I would be contacted.
    (E-mail and call received 6.24.14)

    7.8.14: Received 2 E-mails stating selected for Claim Representative position in Claim Central at State Farm! Offer subject to acceptable background check and drug screen.
    Drug screen instructions also received from HireRight.

    7.9.14: Received a call from the recruiter explaining and offering the job. She stated that the call should have been before the e-mail.

    7.17.14: Received call from recruiter that background check and drug screen were acceptable and would receive E-mail to complete I-9.

    7.18.14: I-9 e-mail received.

    8.11.14: Start date!

    Word of Advice: Tailor your 'tell me about yourself' to the duties, responsibilities, knowledge and skills needed that are listed on the job description.

    Good luck~

    Interview Questions
    • The 'quality of report compromised' question from the recruiter was awkward. I triple check things and keep copies to avoid issues with my work/assignments. I made this clear in my answer.   Answer Question
    Negotiation Details
    There wasn't any negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Claims Representative Fire Interview

    Anonymous Interview Candidate in Irving, TX
    Anonymous Interview Candidate in Irving, TX
    Application Details

    I applied online. The process took 5 daysinterviewed at State Farm.

    Interview Details

    Applied for job online of August 2nd, Received an email 2 days later on August 4th with pre-employment assessment. I received an email on August 5th stating I had successfully completed the pre-employment assessment, and I now have a phone interview scheduled for August 11th, wish me luck!

    Interview Questions
    • My phone interview is scheduled for a few days. She did advise me to look over the job listing to prepare for the interview accordingly.   View Answers (2)
    No Offer
    Positive Experience
  6.  

    Auto Claim Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at State Farm.

    Interview Details

    Completed the online application and passed the test. The phone interview was about 40 minutes and the HR person asked 6 questions, 2 intro and 4 situation based questions.

    Describe a situation in which you were not given enough information to complete a project. How did you handle is and would you change anything.

    The second interview was with the hiring managers. A panel of three. 6 questions as well. It was very quick about 20 minutes.

    Everyone was friendly and will try to make you comfortable. I feel if you get this far honestly the only person who can mess it up is you.

    Interview Questions
    • Describe a situation in which the person you were relaying information to did not understand. what did you do to make sure that both of you were on the same page.   Answer Question
    Accepted Offer
    Difficult Interview
  7.  

    Auto Claim Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at State Farm in June 2014.

    Interview Details

    Long Hiring process. Responded to job posting. 2ndays later skill tested. Called by recruiter a week later to set up face to face interview. 2 person panel interview. 1 month later received a call with job offer pending background check.

    Interview Questions
    Negotiation Details
    no negotiations
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Fire Claim Representative Interview

    Anonymous Interview Candidate in Charlottesville, VA
    Anonymous Interview Candidate in Charlottesville, VA
    Application Details

    I applied online. The process took 3+ monthsinterviewed at State Farm.

    Interview Details

    The interview process is lengthy. I had a 1 on 1 interview, a computer data entry test, a 3 panel interview, and a meet and greet tour prior to being hired.

    Interview Questions
    • They ask many good cop bad cop situation questions but the most difficult is why do you want to work at State Farm.   View Answer
    Negotiation Details
    There is no financial negotiation for salary.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Claim Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took 6+ weeksinterviewed at State Farm.

    Interview Details

    Took test and interviewed with HR then another interview with the hiring managers

    Accepted Offer
  10. 1 person found this helpful  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at State Farm in April 2014.

    Interview Details

    Applied via their website. within 3 days, I received an e-mail asking me to complete assessments. These tests included data entry, typing, personality, and logic testing. If you pass those, you are called by a recruiter to schedule a phone interview. The phone interview is prompt, and took an hour. They ask scenario based questions... Tell me a time when, how you handled it and the result. If you do well in the interview process, they will propose an offer on the spot. There is no 1:1 interview that is face to face. Then they use a company called Hire Right to perform back ground checks, drug screening, etc. Start date is 2 months after phone interview (in my case). The also expect you to be able to handle a very strict schedule (they plan out your day from beginning to end) and you need to be flexible with times of the day for work schedule as it varies. If you miss any tasks requested by hire right through email and dont respond or do what they ask, your offer is voided. I haven't started yet to provide office info. It is a cubical setting.

    Interview Questions
    • None of the questions were really difficult. you just have to have scenarios ready and be ready to give the situation, how you handled it and the result. Some questions were: Tell me a time you disagreed with a boss and how you handled it? or tell me a time you worked as part of a team and they weren't pulling their weight and how you handled it, etc.   View Answers (8)
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at State Farm.

    Interview Details

    Everything's pretty straight forward, typical interview/human resources type questions.

    Interview Questions
    • during the pre-test, they repeat some of the questions, I guess to make sure you're answering honestly.   View Answer
    No Offer

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