State Farm Customer Sales Service Representative Interview Questions

Updated Sep 3, 2014
Updated Sep 3, 2014
6 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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  1.  

    Sales Agent/Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at State Farm in March 2014.

    Interview Details

    1. Apply online and submit resume; indicate interest
    2. Receive response from hiring agent
    3. First interview-Why State Farm? Why this job? Cover skills/experience/education/career and personal goals/work style
    4. Background check
    5. Second interview-Review compensation, pay structure, job description and expectations
    6. Emailed offer and job contract

    I took the initiative to apply for the job through State Farm Agent Locator. As it turns out, when I applied, they were not hiring in the office. I followed up my application with a personal email to the agent including a resume and cover letter and why I would like to be considered for a position within the agency. I applied for the a team member position and was offered an Agent Aspirant position.

    Interview Questions
    • What do you expect from a boss or manager? Describe a time when you felt like you provided someone with really excellent service or assistance. What is your biggest weakness?   Answer Question
    Negotiation Details
    I negotiated for a 10% higher base salary which was accepted
    Accepted Offer
    Positive Experience
    Average Interview
  2. 2 people found this helpful  

    Customer Service Representative/Sales Interview

    Anonymous Interview Candidate  in  Katy, TX
    Anonymous Interview Candidate in Katy, TX
    Application Details

    I applied online. The process took a day - interviewed at State Farm in April 2013.

    Interview Details

    When aplying for this position, make sure you are very friendly. Have to have great customer services and really good sales pitch. Dress Professionally and be ready to interview with more than one person. Have your resume on hand and also be avaiable to work right away.

    Interview Questions
    • Depending on the agent there aren't any unexpected questions, besides how long you plan on being with the company. Most agents don't want to hire someone for a seasonal job while school is out.   Answer Question
    Negotiation Details
    When can you start ?
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Sales Agent/Customer Service Representative Interview

    Anonymous Interview Candidate  in  Edmond, OK
    Anonymous Interview Candidate in Edmond, OK
    Application Details

    I applied in-person. The process took 3 days - interviewed at State Farm in May 2010.

    Interview Details

    The agent was my personal agent for my insurance while I was in the office he ask if I would interested in working for him. that was my interview started the following week

    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Sales Agent/Customer Service Representative Interview

    Anonymous Interview Candidate  in  Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 2 weeks - interviewed at State Farm in June 2012.

    Interview Details

    This was a lengthy interview process with little or no communication afterward. I was called for a phone screen, then an interview with the agent. One week later I was went in for a second interview with the office manager and an employee who held a similar position. It was a good experience and I thought it all went well. However, communication after the interview was delayed. I finally had to take another offer. Online employee benefits are not the benefits offered during interview.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Sales Agent/Customer Service Representative Interview

    Anonymous Interview Candidate  in  Fayetteville, NC
    Anonymous Interview Candidate in Fayetteville, NC
    Application Details

    I applied online. The process took a day - interviewed at State Farm in February 2012.

    Interview Details

    The interview process was fairly routine. The receptionist offered me coffee and I accepted. The interviewer greeted me happily and asked standard interview questions and then told me about the job and then took my questions.

    Interview Questions
    • Why do you see yourself as a salesman?   View Answer
    No Offer
    Positive Experience
    Average Interview
  7.  

    Sales Agent/Customer Service Representative Interview

    Anonymous Interview Candidate  in  Madison, WI
    Anonymous Interview Candidate in Madison, WI
    Application Details

    I applied online. The process took a day - interviewed at State Farm in October 2010.

    Interview Details

    I first received an email saying they found my resume on a job board. Then they sent me an email asking to talk with me about the position. I then got emails with information and forms to fill out and describing the position and when I should come in for an interview.

    Interview Questions
    Negotiation Details
    I think every person looking into the job market should be careful of companies that right away tell you that their company is wonderful and this field can help you grow your career etc. Because the reality is why would they care about your future and your wealth? They don't. What the reality is (check online for reviews about being a state farm agent) they will interview you, show you a book of what the position consists of and how you can become sucessful in years to come. Its all bull, when you go for the interview I recommend seeing how they play this role...because in the end what they want is for your to "hook in a bunch of people" and then when you cannot excel in your position - since it is a commission paid position - you will see that they will take all your clients and profit further in their own business.
    Accepted Offer
    Neutral Experience
    Easy Interview

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