State Farm Processor Interview Questions

Updated Sep 2, 2014
Updated Sep 2, 2014
32 Interview Reviews

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  1.  

    Claim Processor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at State Farm.

    Interview Details

    it was friendly, easy. Nothing unexpected. You should do a mock interview prior since there might be a panel interviewing you. Otherwise, just be yourself and confident. They make the decision very quick.

    Negotiation Details
    Easy
    Accepted Offer
  2.  

    Claims Processor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 weeksinterviewed at State Farm.

    Interview Details

    Applied online and received a phone call after approximately 1 month. This was an initial phone screening to verify my Resume. I then received a second phone call which was scheduled 1 week later. This was a basic behavioral interview which asked questions about how you handled customers in the past. While others I know had a face to face interview after this but for whatever reason the phone interview I had was sufficient for them to make an offer to me.

    Interview Questions
    • Name a time where you went above and beyond your normal duties for a customer   View Answer
    Negotiation Details
    No negotiation for entry level jobs
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Auto Claims Processor Interview

    Anonymous Interview Candidate in Frederick, MD
    Anonymous Interview Candidate in Frederick, MD
    Application Details

    I applied online. The process took 4+ monthsinterviewed at State Farm in April 2014.

    Interview Details

    I applied online late March and received an email to complete a battery, skills, and data entry test. Two days later, I received an email informing me I passed the tests and that a recruiter would contact me to schedule an interview. My interview was in late April and it was a phone interview which took about an hour.

    The recruiter was very professional, thorough and helpful through the process. We discussed my employment background and went over a series of behavioral questions. We went over salary and unfortunately that was non-negotiable. She told me that I wouldn't hear back about whether or not a offer would be presented until the end of May. She notified me that start date for the position would be in July.

    I heard back from a recruiter Mid- May (this month) with an contingent offer (passing background completed by hire right and drug screen). There would be no additional interviews after the phone interview.

    At this point I am just waiting to hear back from two other positions from other companies one offering 42K and the other offering 35K because State Farm is only offering me 31K and I left my previous position making 36K.

    Interview Questions
    • Reflect back to a time where you disagreed with management or a coworker.   View Answers (2)
    Negotiation Details
    No room for negotiation. They claim salaries are competitive yet they offered the lowest salary out of all other jobs i interviewed for in the area. I accepted offer until I heard back from other jobs I applied to and interviewed for which were offering 10K+ more.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Auto Claims Processor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at State Farm.

    Interview Details

    Two level interview, first was an over the phone with person in HR and secondary interview is a panel interview with two or more managers in your desired department.

    Interview Questions
    • All questions were previous job experience questions, not challenging   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Claim/Processor Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at State Farm in October 2013.

    Interview Details

    Just as the previous remarks above/below...it's the same process, except I didn't have to go in for a face-to-face interview, the interviewer sent my interview information directly to hiring manager. Currently set to receive phone call for job offer or email with decline notification.

    Interview Questions
    • Questions were focused around higher-level responses. Make sure you are incorporating all skills that are required of the positions into your skill sets as you are answering each question. If you don't understand, please ask them repeat so they know that you are trying to answer the question most accurately.

      INTERVIEW QUESTIONS:

      1. Tell me about a time when you had to present a report and the quality of the report was compromised?

      2. Tell me about a time when you was in a situation with multiple solutions. How were you able to decide which solution was best?

      3. How did you handle a demanding customer. What was the situation and outcome?

      4. Tell me about a time when you conveyed information to co-worker and the co-worker receptive to your response?

      5. Why do you want to work for State Farm and how your skill-sets aligned with the position you are applying for?
        View Answers (2)
    Negotiation Details
    Offered you the salary with no negotiation.
    Accepted Offer
    Average Interview
  7.  

    Loan Processor Interview

    Anonymous Interview Candidate in Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    I applied online. The process took 3 weeksinterviewed at State Farm in June 2013.

    Interview Details

    Applied online and was sent an "interview email". A week after completing the email I was called in for an interview on location. The interviewer was very nice and made me feel very relaxed. A week later I was called in for a second interview. Honestly I felt judged the moment the first interviewer walked in. It was a 2 person panel interview and I guess they were playing the "good cop bad cop" as one seemed really nice and the other seemed he could care less. I was told they were planning to start training a week and a half from then and are still running interviews. A week went by and my status still stated it was being reviewed by the hiring manager. I emailed HR and she did not reply personally, just suddenly my status changed to not selected and I got a rejected email the next day. Interestly enough the position has been reposted three times since I applied and posted after the time they stated they were going to start training. I'm not sure if they are "window shopping" or have not yet found that perfect person, but the position has been posted with the same amount of people needed as before so I guess they didn't hire anyone.

    Interview Questions
    • How would your degree help with this position? (see comments)   View Answer
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Claims Processor Interview

    Anonymous Interview Candidate in Johns Creek, GA
    Anonymous Interview Candidate in Johns Creek, GA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at State Farm in April 2013.

    Interview Details

    Applied online. Contacted to take a typing test and a simulated call test. Got a call to schedule a phone interview. Phone interview consisted of "tell me about yourself", "why do you want to work for State Farm", "Tell me of a time when you had to learn a new skill".

    Interview Questions
    • All STAR questions... Situation, Task, Action taken, Result. "Tell me of a time you had to deal with a difficult customer"- make sure you tell how you turned it around and made it a good experience. "What do you consider good customer service", "Tell of a time you had to handle multiple tasks". Their goal was to make the customer feel taken care of and thankful for our services. Claims represents about 50% of the business.   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Claim Processor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at State Farm.

    Interview Details

    Found a posting on indeed.com. Applied Jan. 23th and received an e-mail a few days later instructing me to take two pre-employment tests. The first test had to do with reading graphs with detailed information as well as some questions about your personality and work ethic. The second test was data entry and typing. The next day I recieved an e-mail that I had passed the test and a phone interview was to be scheduled. During the phone interview a recruiter explained more about the position and asked me a few questions like 'Name a specific time when you had to deal with change in your office' and 'Name a specific time you had to explain complex directions to someone'. Not even an hour after the phone interview was complete I received a call with a contingent job offer depending upon a background check and drug screen.

    Interview Questions
    • 'Explain a specific time when you had recieved either good or bad feedback in your office and how did you respond'   Answer Question
    Declined Offer
    Easy Interview
  10.  

    Claims Processor Interview

    Anonymous Interview Candidate in Tulsa, OK
    Anonymous Interview Candidate in Tulsa, OK
    Application Details

    I applied online. The process took 3 weeksinterviewed at State Farm in February 2013.

    Interview Details

    Had a phone interview followed by a panel interview with three people. Simple questions of how you can contribute to their team, and how to resolve disputes with in the work place.

    Interview Questions
    • Would you be willing to relocate as soon as you are hired?   Answer Question
    Reasons for Declining

    Weren't flexible with salary

    Declined Offer
    Positive Experience
    Easy Interview
  11.  

    Claims Processor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at State Farm in December 2012.

    Interview Details

    Applied online, and received phone interview.

    Accepted Offer
    Positive Experience
    Easy Interview

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