SunTrust

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SunTrust Financial Representative Interview Questions

37 Interview Reviews

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  1.  

    FInancial Services Representative III Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at SunTrust.

    Interview Details

    The usual phone interview from HR, then initial interview with manager, then final interview with area manager. They were very accomodating on the times and locations. Tried to meet where convient for me.

    Interview Questions
    • There were no surprise. Just study your usual interview "what would you do", or "what have you done" questions.   Answer Question
    Negotiation Details
    No negotiation. They just told me what I would make. Came to find out it was the lowest possible for that postition. You can find pay scaled for different markets on their intranet.
    Accepted Offer
  2. 1 person found this helpful  

    Financial Services Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at SunTrust.

    Interview Details

    Very quick process for me, approximately "2" weeks from initial phone interview, to the final in -person interview.

    Interview Questions
    • What would you do if your manager was not available and a valued customer needed an exception on a large check being cashed. What do you think the bank policy would be? Is it better to follow abnk policy, or is it okay to make an exception with a high dollar client?   View Answer
    Negotiation Details
    There was none... I was offered slightly higher starting wage than what I had requested. Bonuses are also given if you meet and surpass your goal..
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    In Store Financial Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at SunTrust in March 2014.

    Interview Details

    Had an informal conversation with the branch manager about the branch, customers, requirements, etc. He gave me a basic description of the job, what my expectations would be, things about instore environment, and how it would be different from my current role.
    I applied through indeed.com, uploaded my resume, and then you have to take a pre employment survey. Asks a lot of behavioral questions about how you work, with people, better motivated by money or recognition, etc.
    After that is submitted, I received a call from the hiring department to ask me some more pre-employment questions. This is basically to see what kind of job you are in now, ask questions about requirements of you in that current job, your salary expectations, etc.
    About a week later, I had a face-to-face with the branch manager. This was a very informal process because i'd spoke with him previously. After that, about a week later, I received another call from HR to schedule an interview with the area manager.
    The area manager interview was mostly behavioral questions. Definitely look up STAR interview questions for this one. The area manager asked me a lot of how I worked in my previous role, what difficult situations had arisen, and how I overcame them.

    After the last interview, about another week later, I received a call with the offer from HR. They would not budge on salary, but I was still working on a huge jump from my current role so I accepted happily.

    Overall the process was a little lengthy because everything goes through the hiring department, but was well worth the work in the end.

    Interview Questions
    • Tell me about a time where you turned an upset customer into an opportunity.   View Answer
    Negotiation Details
    No negotiation on the offer. Got in just below my salary request so I was ok with it.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    FInancial Services Representative III Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at SunTrust.

    Interview Details

    I had past banking experience so I had cash ordering experience for the vault on the teller line. Also I was familiar with selling and referring bank products. I felt very confident but not cocky and we laughed a lot as well on the interview. It was a simple discussion and felt like a conversation instead of an interview. The follow up interview was with the area manager and she asked about my background and again it felt like a discussion. I felt a little more pressure with the area manager but only because I was so excited. The process happened very fast and I got a call back within a few days with an offer.

    Interview Questions
    • The area manager was concerned because I was more operations instead of sales.

      Just be relaxed, dress professionally, be the part and smile. I found that when I went in completely unprepared and clear headed is when I seem to have the best interviews. I have gone on many interviews because I like to keep my skills sharp, but just be calm, talk slow and clear. Be honest, and keep answers simple because you can "talk yourself out of a job".
       
      View Answer
    Negotiation Details
    I told them my bottom line based on my experience and they met it and even went slightly over what I was expecting. I even tried to negotiate a little bit but the offer they gave me was clearly final.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    In Store Financial Service Representative Interview

    Anonymous Interview Candidate in Knoxville, TN
    Anonymous Interview Candidate in Knoxville, TN
    Application Details

    I applied online – interviewed at SunTrust in July 2013.

    Interview Details

    Received a call from a recruiter who asked questions

    Interview Questions
    No Offer
    Easy Interview
  7.  

    Financial Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at SunTrust in February 2013.

    Interview Details

    Got an interview from HR, then interviewed by the area manager.

    Interview Questions
    • What if you are closing a sale with your client and your teammate is struggling to help an upset client, your teammate asked you to help him with the situation, what would you do?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    FInancial Services Representative III Interview

    Anonymous Interview Candidate in Nashville, TN
    Anonymous Interview Candidate in Nashville, TN
    Application Details

    I applied online. The process took 1+ weekinterviewed at SunTrust in January 2013.

    Interview Details

    First was a phone interview with a few basic questions just to qualify you and make sure you are worth the time to interview. Second was an interview with the branch manager that consisted of your basic interview questions straight off a interview check list they print off. Third was an interview with the area manager. This one was more of a meet and greet to make sure of the BM's selection, and to talk salary expectations to make sure you are all on the same page. Then came the offer followed by a drug test and background check.

    Interview Questions
    • Tell me about a situation in the past where you had to handled an angry customer, and how did you help them leave satisfied and even turn it into a sale.   Answer Question
    Negotiation Details
    Offered a range that I would like to be in, and they will tell you if you all are in the same ballpark. They will place your salary on your low end of the range but with bonus it can be more of where you want.
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 2 people found this helpful  

    Financial Services Representative Interview

    Anonymous Interview Candidate in Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    The process took a weekinterviewed at SunTrust in August 2011.

    Interview Details

    Recruiter (phone), Hiring manager (4 days later), Area Manager (3 days later). Skill set, expectations, info about company. All very pleasant, professional, not many questions but could be because of my banking background.

    Interview Questions
    • At the end of the day with 20 minutes left, what would you do if you hadn't been very successful that day?   View Answer
    Negotiation Details
    I put my cards on the table with the recruiter, what I was looking for and what I feel I'm worth. I gave a range that I was comfortable with. After the interviews, offer was a little above my highest range.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Financial Services Representative Interview

    Anonymous Interview Candidate in Saint Petersburg, FL
    Anonymous Interview Candidate in Saint Petersburg, FL
    Application Details

    I applied through a recruiter. The process took 5 daysinterviewed at SunTrust in July 2011.

    Interview Details

    Initially, I received a voicemail informing me that I had missed a scheduled phone interview that morning. This was a bit confusing in that I had had no contact, phone or otherwise, with anyone from Suntrust to schedule said interview. A new phone interview was scheduled for the following Monday, and ultimately went well.

    Moving on to the 1:1 interview. The Branch Manager was running 30 minutes late, and was a bit distracted during the meeting by outside forces. She needed to deal with situations in the branch throughout the interview, causing an hour long interview to be stretched into two hours. All in all, good feelings were felt upon completion, but due to so many candidates, they have not yet made a decision. I'm getting very close to considering it a wash as it has been almost 2 weeks.

    Interview Questions
    • What would you tell a customer if they requested a service or product not available at Suntrust?   View Answer
    No Offer
    Neutral Experience
    Average Interview
  11.  

    Financial Services Representative Interview

    Anonymous Interview Candidate in Kennesaw, GA
    Anonymous Interview Candidate in Kennesaw, GA
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at SunTrust in June 2011.

    Interview Details

    I was happy to get a quick response on my application .
    I got an email and a recruiter called me and asked some questions, tested my Spanish level and set up appointments for interviewing on different branches.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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