Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Interview Questions

Updated Oct 16, 2014
Updated Oct 16, 2014
113 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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  1.  

    Work At Home Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Sutherland Global Services.

    Interview Details

    I applied online and was sent an e-mail stating that they were interested in me completing a detailed profile. After completing the profile I was sent a link to take an additional assessment. This tested the suitability of my computer to support their system as per their computer requirements. After successfully passing that aspect it took me to another assessment that tested my ability to do calculations as well as most appropriate responses to different customer service questions. A few days later I received an email with a virtual interview. It prompted me to write down my answers to select questions while some would be random. When i was ready for the interview I received the call and replied yo questions asked. It gave the opportunity to rerecord answers if you weren't satisfied with the answer. A few days later I received a call with a job offer.

    Interview Questions
    Accepted Offer
  2.  

    Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 daysinterviewed at Sutherland Global Services in July 2014.

    Interview Details

    When you manage to first fill out an Application, there will be two separate assessment test. The first one is the Basic Personality you see on EVERY job Application. The second one, is timed, and the Questions are truly Endless. The purpose is to see how many right answers you can get in the time allotment. For me, when it was done, the recruiter called me 2 Hours later for an Overview of the Job and Screening of the applicant. This purpose I extremely appreciate, because they basically describe the job and pay before scheduling the Interview; this saves time & gas, just in case it's a position you're not interested in.
    After that - It's an interview with the Department Manager, and you're pretty much in from there if you pass a skills test (Which was a WPM Typing Test)

    Interview Questions
    • If you can explain customer service to someone on the Streets, how would you do it?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rochester, NY
    Anonymous Interview Candidate in Rochester, NY
    Application Details

    I applied online. The process took a weekinterviewed at Sutherland Global Services in June 2014.

    Interview Details

    The interview process is very character oriented. They access your character first before they access your qualifications. Interview was relaxing with a personal vibe. I was asked questions like how do you feel about sales? How do you react to angry customers?

    Interview Questions
    • Most difficult question was" why are you planning to leave your current employer?"
      I replied, Keeping my options open right now. I feel my current employer is holding me back from my true potential and thus preventing me from progressing further.
        Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Remote, OR
    Anonymous Interview Candidate in Remote, OR
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Sutherland Global Services in June 2014.

    Interview Details

    I applied online and several months later received an email asking if I was interested in a tech support position. I responded and was sent to their job testing site. That was pretty easy. It was all online and a lot of simulation. There was also a telephone type voice test. Again pretty easy.

    Interview Questions
    • The questions were pretty standard. How would you handle a disgruntled customer, how do you handle a bill inquiry, etc.   Answer Question
    Negotiation Details
    I accepted and went through the orientation but quit before I could do the job shadowing. The assignment was not for me. The pay was standard. Training rate was $8.50 production rate was $9.50 and if you met goal you could get another 50 cents per hour. No negotiation. The pay is standard for all applicants.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Technical Support Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Sutherland Global Services.

    Interview Details

    Very easy. First round was with a recruiter who just wanted to get the basics. Second round was with the hiring manager who was late calling me, but was sweet and apologetic.

    Interview Questions
    • Do you show empathy even if the customer's concern doesn't really call for empathy? For instance, customer calls in to tell you that they love your product.   View Answer
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Associate Vice President Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 5+ monthsinterviewed at Sutherland Global Services.

    Interview Details

    Incredibly drawn out. Many interviews over many months.

    Negotiation Details
    Pretty standard. Sutherland checks candidates' prior 2 years tax returns to use as basis for negotiating comp. Will negotiate base and performance bonus.
    I forgot to include in prior section: Sutherland is very stingy with travel expenses. At all employee levels you will be expected to stay at $90/night hotels and have to provide receipts for every single expense, regardless of how small in order to be reimbursed. Office space is also pretty sparse. I personally found it only mildly annoying, but this could be a big deal for some.
    Accepted Offer
    Negative Experience
    Average Interview
  8.  

    Insurance Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 1+ weekinterviewed at Sutherland Global Services.

    Interview Details

    I had three interiews and on the third I was introduced tot he human resourcces manger that lacks a genuine personality, which i can assume this is why she is not in sales.

    Interview Questions
    • nothing was difficult aboutthe interview process because of my knowledge of the industry. The whole process was pretty much textbook.   Answer Question
    Negotiation Details
    They were a bit vague and misleading about the company and salary I would recieve.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Tech Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Sutherland Global Services.

    Interview Details

    everything done via email and phone calls takes awhile before you hear anything but when you do it goes fast

    Interview Questions
    Negotiation Details
    none they offered you a job and said this is what it pays
    Accepted Offer
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Sutherland Global Services.

    Interview Details

    pretty standard interview questions

    Interview Questions
    Accepted Offer
    Easy Interview
  11.  

    Tier I Tech Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Sutherland Global Services in March 2013.

    Interview Details

    Recruitor told me it was not a selling job, just look and suggest things to enhance service, we were to focus on fixing. Wrong They are over board on sales.

    Accepted Offer
    Neutral Experience
    Easy Interview

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