Sutherland Global Services Interview Questions

Updated Jul 22, 2015
165 Interview Reviews

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  1.  

    Sales Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Pretty easy interview. It really wasn't hard at all. I am pretty sure they hire everyone who gets an interview based off my experience. My training class was full of people who have no business in sales. Seems like they just hire everybody and let the chips fall where they may. I was hired in the same group as 30+ people. Within two months only 7 of us were left.

    Interview Questions

    • Name a situation where you had to give great customer service.   Answer Question
  2.  

    Customer Service Representative & Tech Support Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at Sutherland Global Services (New York, NY) in May 2015.

    Interview

    Very inviting, personable, comfortable, and really just asked questions about prior jobs and why I would be a good fit. Confirmed application and resume info and also availability. The interview that was called the final interview was really just confirming what I had on my resume and then they offered me the position immediately on the phone after all the questions and explaining the company and benefits to me.

    Interview Questions

    • How would you handle calls that come in from upset customers?   Answer Question
  3.  

    AOL Technical Support Interview

    Anonymous Interview Candidate in Syracuse, NY
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at Sutherland Global Services (Syracuse, NY) in April 2015.

    Interview

    Went into the office, answered a few simple questions regarding technical information such as computers and devices. It was a rather simple process and they offered me a job on the spot, as they did with 10 other people. Busines-casual dress is required by the company, and it is in a secure office. I went into a room with an interviewer and just talked a bit and answered a few questions that were simple and easy.

    Interview Questions

    • What are three devices used to turn a TV into a smart TV.   1 Answer
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  5. Helpful (2)  

    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at Sutherland Global Services in March 2015.

    Interview

    Application process included a tech check on your equipment and internet speed, personality assessment, IQ, basic English a few tech questions, and a typing test. After submitting this portion, you wait for an email that let's you know whether you can proceed with the virtual interview or they aren't interested.

  6.  

    Document Specialist Interview

    Anonymous Interview Candidate in Houston, TX
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 dayinterviewed at Sutherland Global Services (Houston, TX) in March 2015.

    Interview

    Young lady was very generic in speaking to people about the job/drug screening process. NO real personality-pity I didn't see that as a precursor of how the people are at this organization. Every single person I interacted with at this company was the same, non commital in all answers given to questions about future job offers/promises given as to employment.

    Interview Questions

    • None-went straight to drug screening aside from being asked who I was there to see recruiter wise.   1 Answer
  7. Helpful (2)  

    ADP SBS District Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience

    Application

    I applied through an employee referral. The process took 5 daysinterviewed at Sutherland Global Services.

    Interview

    They will hire anyone that can have a conversation. They will tell you what the top ppl make but never tell you that the program is set up so that only 4 ppl can be in that Top Bucket, and you won't move up unless ppl ahead of you quit or die.

    Interview Questions

    Negotiation

    They can give a higher salary than they are telling you (+2k). You can also negotiate a guarantee on commissions for the first 6 mos.

  8.  

    Technical Support Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at Sutherland Global Services (Dallas, TX) in January 2015.

    Interview

    Not long, just customer service question via phone interview. Employer called and asked a few question and once I was finish I was sent a email stating that I got the job

    Interview Questions

    • How many tomes have you had irrate customer and what did you do to solve the issue.   Answer Question
  9.  

    W@H Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at Sutherland Global Services (New York, NY) in January 2015.

    Interview

    Applied on line, employment application with personality test. Then sent a link to do a automated phone and on line typical employment interview. Received do not reply email confirmations. Received thank yous from a recruiter via email. Was contacted three months later with a job offer.

    Interview Questions

    • Based on the job you applied for, approximate thirty questions were on your skills and experiences of said position.   1 Answer
    • Personality test, random yes or no questions. Approximately fifty questions.   1 Answer
  10. Helpful (1)  

    Work From Home Customer Service Interview

    Anonymous Interview Candidate
    Accepted Offer
    Difficult Interview

    Interview

    The assessment was LENGTHY. Some of the questions were difficult and some tricky. Pay close attention to how they are worded. A large portion of the assessment included questions that are completely irrelevant to a customer service position i.e. geometry, word puzzles, what comes next in the series of pictures etc. The answer to one particular question gave you 4 possible answers to choose from, 3 of which were TRUE! I just ended up taking a stab at it. On top of all this, it said that it would take you approximately 45 minutes to complete the assessment...are you kidding me?!!! This is not at all accurate. In addition, the job posting said nothing about having to have your computer hard wired during the time you are taking their assessment!! I was using wi-fi when I started it, arrgg! I ended up having to move my PC into another room so that I could hard wire it. Thankfully, they do send you an email once you begin the process that allows you to link back up to the assessment and continue where you left off (basically). Next up, a virtual interview. I have not yet completed this process.

  11.  

    Technical Support Interview

    Anonymous Interview Candidate in Syracuse, NY
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Sutherland Global Services (Syracuse, NY) in December 2014.

    Interview

    First I had to go to the local zoo where they were having the interviews. They for whatever reason had planned to show a movie that was scheduled to rune only at certain times, then make you wait to be interviewed in one of several lines. I was on lunch, so I couldn't sit around waiting, and I had to ask a few different people could I just get an interview since I'd already submitted my application. Most said 'no, I had to wait'- but one person got me past the bs and I only had to wait in line, get my interview, then go home. Then wait for a response, which took a few days, then wait to be scheduled for a phone interview with the client of the program I was applying for. After that there was more paperwork, a drug test, and then more waiting. I think the total time was about 3 weeks from application to hire. As an aside I asked other workers once hired about their interview process & it varied wildly, so 'Good Luck'?

    Interview Questions

    • They were interested in how much Linux experience I had.   1 Answer
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