Sutherland Global Services

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Sutherland Global Services Interview Questions & Reviews

Updated Jul 18, 2014
All Interviews Received Offers

Getting an Interview  

20%
17%
17%

Interview Experience  

71%
22%
5%

Interview Difficulty  

Average Difficulty
102 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Declined Offer

Neutral Experience

Very Easy Interview

Sales Interview

Sales
Rochester, NY

I applied through a recruiter and the process took a day - interviewed at Sutherland Global Services in February 2012.

Interview Details – It was the easiest interview I've been on. The interviewer didn't ask me any behavioral questions. The hardest question was to name three aspects of my life I am working on, which caught me off gaurd. It's very simple - talk about your sales experience (even if it's limited to being a waitress/bartender)

Interview Question – Name three aspects of your life you're currently working on?   Answer Question


1 person found this helpful

Accepted Offer

Neutral Experience

Very Easy Interview

Sales Associate Interview

Sales Associate
Rochester, NY

I applied online and the process took a day - interviewed at Sutherland Global Services in July 2011.

Interview Details – I received a phone call from a recruiter, who set up a time for an interview for me. I arrived, and met with a team leader. We talked for about 20 minutes about the job. It was very laid back, very informal. No pointed questions. After that I was introduced to an associate and listened in on some sales calls for about 30 minutes. After that I met with the group manager, and after about 10 minutes was offered the job.

Interview Question – What kind of experience do you have in sales?   View Answer

Negotiation Details – No opportunity for negotiation.


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Rochester, NY

I applied online and the process took a day - interviewed at Sutherland Global Services in March 2011.

Interview Details – If you get an interview with this company, you can rest assure that you pretty much got the job.
The interviewer explained about the job and 2 week training and asked some general questions. I got stumped on a question and she described it in another way. You will get hired on the spot and asked to come to training. You will sign a hirirng paper with the current starting wage.

Interview Questions

Negotiation Details – I did not negotiate, but I encourage others to do so- especially if you have college education or relevant experience in the field.


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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Rochester, NY

I applied through an employee referral and the process took 2 weeks - interviewed at Sutherland Global Services in February 2009.

Interview Details – I was referred by my roommate and interviewed for a position on his program. The interview took place in the office where the program was housed, and consisted of a one on one chat with a program supervisor. I was not offered a position with that program but was referred to a different program better suited for my skill set. I was offered a position with that program after interviewing with the program manager. I was then immediately drug tested with a mouth swab and given an initial training start date. The interview process was free wheeling and laid back, and very accessible. The people were open and friendly in both cases and inquisitive about me and my life.

Interview Question – Describe one mistake you've made that you regret, and what you learned from your mistake.   View Answer

Negotiation Details – I accepted the offer as presented without negotiating, as the offer was satisfactory for the work indicated.


Accepted Offer

Positive Experience

Average Interview

At&Tt Tech Support Plus Interview

At&Tt Tech Support Plus
Rochester, NY

I applied in-person and the process took a day - interviewed at Sutherland Global Services in February 2010.

Interview Details – Got a phone call.
meet at such a time..
came to place of business.
sat down with a team leader and manager.
look at my resume.
ask me what a IP is ?
i answered.
ask me other question?
very basic

Interview Questions

Negotiation Details – yes i was able to negotiate with increase wage. b/c of my pass experience. and they gave me time to think about it. whole 24hrs... that was very nice


Declined Offer

Positive Experience

Difficult Interview

AT&T Sales Call Representative Interview

AT&T Sales Call Representative

The process took a day - interviewed at Sutherland Global Services in January 2009.

Interview Details – Applied on CareerBuilder, was contacted by phone to set up interview. After waiting a good half hour in the lobby, I proceeded to a pretty generic interview. Did some role play involving water sales. Asked about when I exceeded expectations for a previous employer. Discussed why I'd be the perfect candidate for the job.

Interview Questions

Reason for Declining – Couldn't make the training requirements.


Declined Offer

Neutral Experience

Easy Interview

Supervisor Interview

Supervisor
Rochester, NY

The process took a day - interviewed at Sutherland Global Services in June 2009.

Interview Details – The interview process was not very formal although it went ok. The position did not end up being what I would have expected. The salary was low for the work involved, goals were not clearly defined and there seemed to be a lack of managerial support. I would recommend this company as a good base line for a corporate career but if you are a professional, seek a more respectable employment opportunity.

Interview Question – What kind of animal would you be if you could be one?   View Answer


Accepted Offer

Positive Experience

Average Interview

Customer Support Executive Interview

Customer Support Executive
Chennai (India)

I applied through a staffing agency and the process took 6 days - interviewed at Sutherland Global Services in May 2010.

Interview Details – First round will be an self introduction; second will be Essay Writing; Third round will be Typing Test;
Fourth round will be Aptitude; Fifty round will be Chat round and the last one is HR Interview followed by Offer Letter.

Interview Question – Chat round with a HR   Answer Question

Negotiation Details – If you're a fresher, they'll determine the salary and if not you can negotiate with better hike.


Accepted Offer

Positive Experience

Average Interview

Auditor Interview

Auditor
Thāne (India)

I applied online and the process took a day - interviewed at Sutherland Global Services in November 2010.

Interview Details – 1.Tell me about your self 2.why should i select you?. 3.what are your strength and Weakness? 4.What are your hobbies? 4. what do you know about aviation industry? 5. Will you leave our organisation if IBM Hires you(as i was from computers Background)?6. What is Todays newspapers headline?

Interview Question – What are your weakness?   Answer Question

Negotiation Details – They had fixed CTC for Freshers


Accepted Offer

Neutral Experience

Easy Interview

Consultant Interview

Consultant
Cochin (India)

I applied through a staffing agency and the process took 2 days - interviewed at Sutherland Global Services.

Interview Details – Interview process is one misery. They test our patience to its core. Not at all professional at times. They simply want us to go here and there. Have to wait the whole day, sometimes till night. Highly recommended for people who really needs a job to survive. Else you have to be really smart to manage the hurdles!

Interview Question – Nothing to be worried about at all   Answer Question

Negotiation Details – They mostly wont accept negotiation

See What Sutherland Global Services Employees Are Saying

 Former Tech Support in Rochester, NY

Pros: “You definitely learn skills you can take to another job. You also earn enough to keep your head just barely above water, especially if you can get food stamps.” Full Review

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