T-Mobile Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Retail Sales Associate (83)
- Customer Service Representative (65)
- Retail Sales Representative (52)
- Retail Store Manager (18)
- Sales Associate (16)
- Store Manager (14)
- Financial Care Representative (11)
- Sales Representative (8)
- Retail Associate Manager (8)
- Technical Support Specialist (7)
- Business Development Manager (7)
- Sales (7)
- Director (6)
- Customer Service Representative II (6)
- Coach (4)
- Sales Consultant (4)
- Senior Engineer (4)
- Management (3)
- Analyst (3)
- Market Manager (3)
- Marketing Manager (3)
- Senior Manager (3)
- Sales Development Representative (3)
- Senior Marketing Manager (3)
- Senior Product Manager (3)
- Customer Care Representative (3)
- RF Engineer (3)
- Customer Service and Sales Representative (3)
- Program Manager (3)
- Small Business Account Representative (3)
Technical Care Specialist Interview (Positive Experience; Difficult Interview)
I applied online and the process took 3 weeks - interviewed at T-Mobile in June 2014.
Interview Details – The first phase was a a skill test on-line. It was tough and involved multi-tasking by reading emails and answering timed questions. Next was a phone interview with talent acquisition. Fairly standard questions, how would you go about fixing a computer problem, describe a situation where you had a difficult customer, work history, etc. If you pass this phase you are scheduled an in person interview at T-Mobile. It begins with you listening to 2 customer calls. You are expected to take notes and are asked during the interview how you thought the calls were handled. The in person interview was one on one and you are expected to answer the questions using STAR format (Situation, Action, Result). Situational questions were asked explain a time when you encountered a problem at work and how you resolved it. There were other customer service situational questions. He went over my resume and asked questions. He asked what I knew about the company and if I had any questions. Finally, he goes to another room and gives you 10 minutes to prepare, then he calls as a customer and sees how you handle the customer.
Interview Question – Simulated technical care phone call at the end of the interview. Answer Question
Customer Service Representative Interview (Positive Experience; Easy Interview)
I applied online and the process took 2+ weeks - interviewed at T-Mobile in June 2014.
Interview Details – Submitted an application after going to a career exploration event at the Salem Worksource center. Made sure to include a good cover letter to supplement my lack of experience. Was contacted via email to schedule a phone interview. Phone interview lasted about 30 minutes, and was informal. Recruiter I spoke with really wanted to make me feel comfortable. About an hour later I got a call to schedule an in person interview at the call center. Went to the interview, which lasted over an hour. A coach toured me around the building (which was very nice), I sat and listened to a call, then she took me to ask some questions. After that, I did a "role play" activity, where I answered a mock phone call. Wasn't difficult, but ended up not getting the job, because they want actual customer service experience. But a really cool company to work for.
Customer Representative I Interview (Neutral Experience)
Interviewed at T-Mobile
Interview Details – T Mobile is not consistent in their hiring process. They use humans as a "resource" not as people. Coaches are usually used to interview prospective new representatives and do not reveal what the "call center" experience is really like. This contributes to the extremely high turnover rate of new trainees. In many cases 70% washout rate has been consistently acceptable. I know since I was a long term employee who personally experienced the radical change in T Mobile's culture, especially from 2008 to 2011. If you are hired you can expect to find that actual production department metric and performance expectations to be radically different from the basic training expectations and environment.
Interview Question – T Mobile continues to ignore the importance of World Class customer service. This is reflected in their continued failures according to JD Powers rankings. Where T Mobile reigned supreme it now wallows in obscurity. It all began when T Mobile transferred its customer service centers to the Philippines for Prepaid Customers and later opened a call center in Argentina to serve Spanish speaking customers. With the failed sale of T Mobile to AT&T and the subsequent closure of 1/3 of their customer service call centers in 2012 (and prior gutting of experienced staff), a practical, obvious absence in real customer service was sealed after a 3 year behind the scenes decline. It will be a long time before T Mobile can be said to have World Class customer service. Answer Question
Store Operations Assistant Interview (Neutral Experience; Average Interview)
I applied online and the process took 5 days - interviewed at T-Mobile in May 2014.
Interview Details – Located the ad and applied. Got an interview for the position. Was told that this position was new, and was designed to take some of the load off of the store manager. Store manager conducted the interview and asked a series of pretty standard questions. However, they were looking for someone with more experience than I had. I have retail experience in cellular, but not back end experience. This was NOT a sales position.
Interview Question – None... Though she did ask how I would keep track of returned phones, as this is what the positions dealt with mostly, according to the interviewer. Answer Question
Retail Associate Manager Interview (Positive Experience; Average Interview)
I applied online and the process took 2 days - interviewed at T-Mobile in May 2014.
Interview Details – Applied online within two days I received a call to set up my interview. The interview process took 45 minutes to an hour. I was told I would be contacted soon. Two hours later I received a call regarding the next step which was the background check. I am still awaiting the offer letter.
Interview Question – Every straight to the point and on purpose questions about retail. Answer Question
Retail Sales Associate Interview (Positive Experience; Easy Interview)
I applied in-person and the process took 3 days - interviewed at T-Mobile in March 2014.
Interview Details – Called and got an interview from the manager. Followed up with confirming the day and hour of the interview. Once there i waited for the manager to be free so the interview could start. Once started he asked if i had any sales experience and i didn't. I also asked how long should i work at at sales job to come work here and said about six months to a year.
Interview Question – Why do you think you should be hired with us? Answer Question
Wireless Sales Consultant Interview (Neutral Experience; Easy Interview)
I applied online and the process took a day - interviewed at T-Mobile in May 2013.
Interview Details – Went into a back room with a branch manager and general manager, was asked some basic questions, skipped over those pertaining to sales since I had no sales experience. Questions along the lines of how would you handle a difficult person etc.
Interview Question – nothing really unexpected Answer Question
Very Easy Interview
Wireless Retail Sales Representative Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 4+ weeks - interviewed at T-Mobile in March 2014.
Interview Details – Took about a month to get a call back after applying online, was scheduled an interview the same week they called me. Although the manager didn't tell me on the phone make sure to dress professionally and bring resume. Interview itself was very laid back and easy, especially if you have worked in wireless retail before.
Interview Question – Name and explain about a time you dealt with an angry customer. View Answer
Very Easy Interview
Retail Sales Associate Interview (Neutral Experience; Very Easy Interview)
I applied in-person and the process took 1+ week - interviewed at T-Mobile in May 2014.
Interview Details – Spoke with Manager for about five minutes into the greeting process and he answered a phone call during the interview. Was not a work related call. Asked me about why I left Jobs and interview process was over aside from my many questions asked.
Interview Question – Whats was the process I've used to find jobs in the Past. View Answer
Finance Analyst Interview (Neutral Experience)
Interviewed at T-Mobile
Interview Details – First they sent me a request to set up a meeting with a recruiter. Then following the recruiter interview they had me do another phone interview with the project manager.
Interview Question – Describe a difficult situation in which you had to improve a process. Answer Question
Interviews for Top Jobs at T-Mobile