T-Mobile Interview Questions

Updated Sep 5, 2014
Updated Sep 5, 2014
159 Interview Reviews

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Interview Experience

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  1. 1 person found this helpful  

    Retail Sales Leader Interview

    Anonymous Interview Candidate  in  Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online - interviewed at T-Mobile in September 2014.

    Interview Details

    I applied for the job via internet and took a test online. Three weeks later I received an email for a "Panel interview". I went to the interview and there were 24 candidates in a conference room standing. The hireing managers introdused themselves and instructed us how the interview was to be conducted. Each candidate introduced himself. The next question that each candidate had to answer was what phone application we liked most. The last question was to sell an item we had in our pockets to the person to our left. Once this was done the managers left the room and after 15 minutes came back and dismissed the people that were not picked. I was one of those people. This was the most unprofessional interview that I have ever gone to. We were not even given the professional courtesy of a one on one interview. For a company the size and importance of t-mobile they do not know how to treat potential employees. I'm glad I didnt get the job because if that is the way that they treat their employees, I wouldnt want to work there.

    Interview Questions
    • Please sell an item that you currently hqve in your pocket to the person that is standing to your left   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  2.  

    T-Mobile Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at T-Mobile.

    Interview Details

    Very smooth process and multiple interviews with different people which I like so it isn't as bias. The test they make you take was too standard and really had nothing to do with the actual job itself I think that could be updated or changed.

    Interview Questions
    • There were tons of "difficult" questions daily but after research I could always resolve it in the end.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  3.  

    Director Interview

    Anonymous Interview Candidate  in  Bellevue, WA
    Anonymous Interview Candidate in Bellevue, WA
    Application Details

    I applied through a recruiter. The process took 3 weeks - interviewed at T-Mobile.

    Interview Details

    Secured interview, met with hiring manager, then with team and CXO. isolated in conference room and managers cycle in and out. Final interview was with senior managers at VP and CXO level in their respective offices. Both were myopic, arrogant, rude. The CXO put me on hold while he answered phone calls for first 10min of interview then he appeared to have a very closed mind about listening to any point of view that did not support his position. He was all theory and no substance. The marketing VP had no creativity. His strategy consisted of lowering prices to grow, but he had no insight into his cost structure or margin- nor did he even seem to care. He displayed no creativity and basically wrote off any idea of differentiated services. He openly denigrated his VAS colleagues.

    Interview Questions
    • Was not a question it was a statement "we only hire from xyz company"   View Answer
    • It was a statement " focused on lowering costs to drive organic growth, we cannot do VAS"   View Answer
    No Offer
    Negative Experience
    Average Interview
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  5.  

    Unspecified Senior Marketing Role Interview

    Anonymous Interview Candidate  in  Factoria, WA
    Anonymous Interview Candidate in Factoria, WA
    Application Details

    I applied through a recruiter. The process took 2 months - interviewed at T-Mobile in April 2014.

    Interview Details

    I was screened twice over the phone, once by HR, then scheduled to screen over phone with the hiring manager, who was new to her position. 2-3 weeks later I met hiring manager in person, and then 2 weeks later, again, and 3 of her peers. That day I also met with the hiring manager's boss, and then again with the hiring manager who was new to the position.

    Although I had an extremely positive experience with the hiring manager (who described me a very talented and a potentially outstanding fit), and the senior recruiter, who described me as "the leading candidate", each peer could not have been more arrogant, each in their own way. To a person, they were late, barely apologetic if at all, and acted either inattentive, overly aggressive, dismissive of my answers or simply disinterested, as if they had better things to do.

    I can understand their being busy and having to re-schedule on the fly--which happened several times while I was there--but if I had to choose a few words to describe all three of the "peer" group, it would be arrogant, disrespectful and dismissive.

    To the point of the interview loop with peers, HR had been helpful, professional and very upbeat. However, when HR called me to tell me the team determined "I wouldn't be a fit" the only answer I was given was that "I wasn't aggressive enough" to which I responded, "I was direct, confident in my answers (see below) and respectful - I didn't want to come across as being arrogant." To my shock, the HR person said, "Sometimes arrogance goes a long way here."

    I knew in advance that the issue of arrogance was present especially on the marketing team, and first-hand knowledge from friends who had worked there and left for that very reason, was confirmed. Perhaps with new leadership at the mid level, some of this may change.

    But if that's the way "senior" professionals treat candidates, I can only imagine how they treat people who work there.

    My advice is to stay away if how you're treated means anything to you.

    Interview Questions
    • One member of the peer group asked me, "If your budget were $xx, how would you spend it?" I gave some very broad brushstrokes said asked, "what are your objectives?" and by what measure would you determine the success of the spend?" He was visibly agitated by my answer and without responding to my question, essentially forced me to make a guess and then immediately made it clear he disagreed. He was downright rude.   View Answer
    No Offer
    Negative Experience
    Average Interview
  6.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate  in  Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Interview Details

    Received an email asking if I would be alright with an interview at a certain time. I said that I had a prior commitment, but any other time would be alright. Didn't get a response. I emailed back two days later apologizing for not being able to interview at the time that was asked, but offered that I was still interested. I got a response at 10:15 pm with an apology and offering an interview in two days between 10:00 am and 12:30 pm. I said noon was great for me and she said she would see me then. I showed up very early and she wasn't yet there. I sat and waited for nearly an hour, leaving around twenty minutes past noon. I'm not sure if this is the kind of unprofessional environment that the job would entail, but it seems that it would be very possible.

    No Offer
    Negative Experience
  7.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at T-Mobile.

    Interview Details

    Standard question oriented interview with the area manager and assistant store manager. Discussed previous sales experience and responsibilities. Waiting on reply as background check is extensive and can take up to 3 weeks.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  8.  

    T-Mobile Retail Sales Associate Interview

    Anonymous Interview Candidate  in  Dothan, AL
    Anonymous Interview Candidate in Dothan, AL
    Application Details

    I applied online. The process took 3+ weeks - interviewed at T-Mobile in May 2014.

    Interview Details

    I received a phone call the day after I applied and had a quick phone interview. The questions during the phone interview were the regular questions you would expect from a live interview. I was then given a second live interview, but the questions that were asked during this interview were very odd. The questions during the phone interview were along the lines of "How would you describe the benefits of the Samsung Galaxy S5?" and "Describe a time you were working with an angry customer and what was the outcome?". The live interview seemed like they ran out of the relevant questions and were picking from the irrelevant ones. There was always a long pause where she was searching for a question.

    Interview Questions
    • What is the worst thing that you have gotten away with?   Answer Question
    • I see that you're one month away from graduating college. What are your plans after graduation?   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  9.  

    Store Associate Interview

    Anonymous Interview Candidate  in  Covina, CA
    Anonymous Interview Candidate in Covina, CA
    Application Details

    I applied online. The process took 1+ week - interviewed at T-Mobile in June 2014.

    Interview Details

    My interviewers were very pleasant and made great effort to put me at ease but I was still nervous anyway due to the situation of first time interviewing with this company.

    Interview Questions
    • If you were given specific directions by management, would you deviate from those directions but still get the job done and what specifically are the steps would you take to go about it.   View Answer
    No Offer
    Positive Experience
    Average Interview
  10.  

    Technical Care Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at T-Mobile in June 2014.

    Interview Details

    The first phase was a a skill test on-line. It was tough and involved multi-tasking by reading emails and answering timed questions. Next was a phone interview with talent acquisition. Fairly standard questions, how would you go about fixing a computer problem, describe a situation where you had a difficult customer, work history, etc. If you pass this phase you are scheduled an in person interview at T-Mobile. It begins with you listening to 2 customer calls. You are expected to take notes and are asked during the interview how you thought the calls were handled. The in person interview was one on one and you are expected to answer the questions using STAR format (Situation, Action, Result). Situational questions were asked explain a time when you encountered a problem at work and how you resolved it. There were other customer service situational questions. He went over my resume and asked questions. He asked what I knew about the company and if I had any questions. Finally, he goes to another room and gives you 10 minutes to prepare, then he calls as a customer and sees how you handle the customer.

    Interview Questions
    • Simulated technical care phone call at the end of the interview.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Salem, OR
    Anonymous Interview Candidate in Salem, OR
    Application Details

    I applied online. The process took 2+ weeks - interviewed at T-Mobile in June 2014.

    Interview Details

    Submitted an application after going to a career exploration event at the Salem Worksource center. Made sure to include a good cover letter to supplement my lack of experience. Was contacted via email to schedule a phone interview. Phone interview lasted about 30 minutes, and was informal. Recruiter I spoke with really wanted to make me feel comfortable. About an hour later I got a call to schedule an in person interview at the call center. Went to the interview, which lasted over an hour. A coach toured me around the building (which was very nice), I sat and listened to a call, then she took me to ask some questions. After that, I did a "role play" activity, where I answered a mock phone call. Wasn't difficult, but ended up not getting the job, because they want actual customer service experience. But a really cool company to work for.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview

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