T-Mobile Interview Questions

Updated Oct 11, 2014
Updated Oct 11, 2014
165 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Santa Ana, CA
    Anonymous Interview Candidate in Santa Ana, CA
    Application Details

    I applied online. The process took 5 daysinterviewed at T-Mobile.

    Interview Details

    I got a call and then was scheduled for an interview. I was told that I would hear back from the company to see in regards to the choice made and never heard back from them. I felt like the representative interviewing me didn't care and he seemed nervous.

    No Offer
    Negative Experience
    Easy Interview
  2.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online and 2-3 days later I received a call from the store manager. He wanted to schedule me for an interview the same day but I couldn't so we agreed for Wednesday. I got there at 10 when they opened and waited for a few minutes. The manager came out and took me to the back to ask me questions.

    Overall the interview was about 10 minutes. He said he had more interviews to conduct but if he thought I was the best fit then he'd contact me.

    I'm surprised he call me for the initial interview because I've applied at every location for month and no one has ever called back.

    Hopefully I receive a call back.

    Interview Questions
    • Explain a time when you made a sale to a customer who was reluctant to spend extra money?   View Answer
    No Offer
    Positive Experience
  3.  

    Senior Manager Interview

    Anonymous Interview Candidate in Bellevue, WA
    Anonymous Interview Candidate in Bellevue, WA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at T-Mobile in October 2014.

    Interview Details

    Process started with application submission through their website. Called within a week for phone screen with sr recruiter. About half an hour on the phone going over my qualifications. Scheduled for phone screen with Hiring Manager. Again, about half an hour.

    That went well so interviewed 3 members of the team including hiring manager back to back, not panel style. I thought the interview went well and there were few, if any, typical interview type questions, felt more like a conversation. I have a hunch they have their mind made up after the phone screen+resume and the in person interview is just a chance to see if you fit in.

    Was called back about a week later and told that some with more experience was selected. Overall, however, a positive experience. They were extremely organized and professional throughout the process. I would not hesitate to apply again.

    Interview Questions
    • How would you integrate the service hardware and decisioning hardware?   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Retail Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview process was long, but had a great experience. Interviewed with two different people and was asked about sales and leadership experience. I followed up after 2 weeks of not hearing anything after they said I would so that was annoying.

    Interview Questions
    • How would you a complaint from a customer about an emoloyee? And how would you address the employee?   Answer Question
    No Offer
    Positive Experience
  6. 2 people found this helpful  

    Retail Sales Leader Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online – interviewed at T-Mobile in September 2014.

    Interview Details

    I applied for the job via internet and took a test online. Three weeks later I received an email for a "Panel interview". I went to the interview and there were 24 candidates in a conference room standing. The hireing managers introdused themselves and instructed us how the interview was to be conducted. Each candidate introduced himself. The next question that each candidate had to answer was what phone application we liked most. The last question was to sell an item we had in our pockets to the person to our left. Once this was done the managers left the room and after 15 minutes came back and dismissed the people that were not picked. I was one of those people. This was the most unprofessional interview that I have ever gone to. We were not even given the professional courtesy of a one on one interview. For a company the size and importance of t-mobile they do not know how to treat potential employees. I'm glad I didnt get the job because if that is the way that they treat their employees, I wouldnt want to work there.

    Interview Questions
    • Please sell an item that you currently hqve in your pocket to the person that is standing to your left   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  7.  

    T-Mobile Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at T-Mobile.

    Interview Details

    Very smooth process and multiple interviews with different people which I like so it isn't as bias. The test they make you take was too standard and really had nothing to do with the actual job itself I think that could be updated or changed.

    Interview Questions
    • There were tons of "difficult" questions daily but after research I could always resolve it in the end.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  8. 1 person found this helpful  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at T-Mobile in September 2014.

    Interview Details

    I applied online through the website and didn't even begin the questionnaire. I got a phone call 2 days later. When I got there the two managers started asking me questions and as soon as they realized I didn't have ANY retail experience they sent me home. Kinda lame that they brought my spirits up but hasn't even checked my application for experience.

    Interview Questions
    No Offer
  9.  

    Director Interview

    Anonymous Interview Candidate in Bellevue, WA
    Anonymous Interview Candidate in Bellevue, WA
    Application Details

    I applied through a recruiter. The process took 3 weeksinterviewed at T-Mobile.

    Interview Details

    Secured interview, met with hiring manager, then with team and CXO. isolated in conference room and managers cycle in and out. Final interview was with senior managers at VP and CXO level in their respective offices. Both were myopic, arrogant, rude. The CXO put me on hold while he answered phone calls for first 10min of interview then he appeared to have a very closed mind about listening to any point of view that did not support his position. He was all theory and no substance. The marketing VP had no creativity. His strategy consisted of lowering prices to grow, but he had no insight into his cost structure or margin- nor did he even seem to care. He displayed no creativity and basically wrote off any idea of differentiated services. He openly denigrated his VAS colleagues.

    Interview Questions
    • Was not a question it was a statement "we only hire from xyz company"   View Answer
    • It was a statement " focused on lowering costs to drive organic growth, we cannot do VAS"   View Answer
    No Offer
    Negative Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Albuquerque, NM
    Anonymous Interview Candidate in Albuquerque, NM
    Application Details

    interviewed at T-Mobile in September 2014.

    Interview Details

    I attended an hiring event, took the assessment and passed. I spoke with the recruiter and she set me up to be scheduled for a phone interview within the next couple days. The phone interview took about 25-30 minutes long. Simple questions, I passed the phone interview. I was then scheduled for an in-person interview that was about a week later. When I arrived at the interview. I signed a document stating I had no schedule conflicts for the next 8 weeks that would prevent me from attending training. I, then was sent to a computer room where I listened to a couple calls from tmobile customers. Afterwards, the manager came and took me on a tour of the call center. After the tour was over, I had do some role playing and then answer 4 interview questions. It was a very positive experience for me. However, I'm still waiting on a email stating yay or nay about the position.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  11. 1 person found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at T-Mobile.

    Interview Details

    Standard question oriented interview with the area manager and assistant store manager. Discussed previous sales experience and responsibilities. Waiting on reply as background check is extensive and can take up to 3 weeks.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview

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