T-Mobile
3.3 of 5 1,843 reviews
www.tmobile.jobs Bellevue, WA 5000+ Employees

T-Mobile Customer Service Representative I, Financial Care Representative Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

100%

Interview Experience 

100%
0%
0%

Interview Difficulty 

1 candidate interview Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative I, Financial Care Representative Interview

Anonymous Employee
Tampa, FL

I applied online and the process took 4 weeks - interviewed at T-Mobile in October 2013.

Interview Details – After having my resume on Monster, A Recruiter has contacted me for a Hiring Event they were having. I decided to go to the hiring event. Spent about an hour and a half filling out the application and doing the online assessment which the first part consisted of Picking up Calls in Call Center Scenarios and the next was a personality assessment. After filling out the application I received an email a couple days later inviting me to schedule an in-person interview. I went to my interview which was a 2 on 1. However both made me feel little more relaxed and made the interview more comfortable. Interview will last about an hour with both of them asking the questions. They aren't interested in what you would do but what you DID do. They definitely used the STAR (Situation-Task-Action-Result) Format. After the interview they sent me back out so they could consult and decided if I would move to the next phase. I went up stairs and listened to phone calls for another 30-40 minutes and then advised HR would be contacting me soon. Received a call a couple hours later congratulating me on moving to the next stage of the hiring process. Filled out a background screening app from Hire right Inc. Background check is very precise. and in my opinion Hire right was more of a hassle then it should of been. Regardless, I received a call from the recruiter with a Job Offer, I wont lie with my job experience I did expect a better pay offer but it was still pleased and accepted the Job, I start my 6 weeks paid training this coming Monday. I'm excited about working for this company since they have such a great reputation here in the Tampa Bay Area.

Interview Question – Tell me about a time you did not agree with a supervisor on a decision or when a policy change. How did you go about it?   Answer Question

Negotiation Details – Non-negotiable. Was contacted by the recruiter with the job offer. And then Sent an email to officially accept Job offer.

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at T-Mobile

Worked for T-Mobile? Contribute to the Community!

T-Mobile Videos

Loading...

T-Mobile – Why Work for Us?

Bring customer experiences to life. Each T-Mobile retail store is staffed with team members driven by professionalism and a genuine interest in helping our customers. It’s a dynamic, service-driven atmosphere where no… Full Overview

Provided by employer [?]

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at T-Mobile Customer Service Representative I, Financial Care Representative interview questions and advice. All interview reviews posted anonymously by T-Mobile employees and interview candidates.