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T-Mobile Customer Service Representative Interview Questions

Updated Dec 14, 2014
Updated Dec 14, 2014
89 Interview Reviews

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Interview Experience

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at T-Mobile in December 2014.

    Interview Details

    I filled out the application online via TMobile website. I received the online test one day later. Three days after I completed the test I was scheduled for a phone interview. After the phone interview, I was scheduled for a day in the life 2 weeks later for 1.5 hours. Next had interview with manager.

    Interview Questions
    • Tell me a time when you were in a stressful situation.   Answer Question
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied through other source. The process took 4 weeksinterviewed at T-Mobile.

    Interview Details

    Submitted app online with employee reference. Was originally denied but showed up for a hiring event and spoke with a recruiter. Was asked to come back for the "day in the life" experience. Got a call about two weeks later for an interview. The interview was simple. Basic questions about why T-mobile and why I'm a good fit for the position. A few questions about my greatest strengths and weaknesses. How I've dealt with angry customers, messed up at a job, applied feedback from a supervisor, company policy I didn't agree with, etc. They really just want to know that you can admit when you've made a mistake, but also were able to correct it and move forward without it hindering your performance overall. Be thorough with your answers. They like details, but don't be wordy. Don't just ramble. It's also a reflection of your communication skills. Also included a brief role play: you're given a sheet of info that tells you everything you need to know about the situation. The interviewer leaves the room and calls a phone inside the room and plays the customer. For mine the customer wanted to cancel their service and had to offer a service that would be a better fit to keep them from canceling. Everything is on the sheet they give you so you don't really even have to think about it. You just need a friendly and professional tone. Sound confident and you're in.

    Negotiation Details
    No negotiating. They make an offer based on experience and education. Average starting pay is between $11-$13 hr.
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at T-Mobile in October 2014.

    Interview Details

    I applied through Indeed.com post. The application process was a little long. First you fill an application. The same day or a couple days later I received an invitation to take an assessment and then you complete the application process with more information (as long as you pass the assessment). A day later I received an email to schedule a phone interview a week later. Phone interview was brief and the hiring manager was great. Answered a couple of questions and right then and there I was invited for "A Day in the Life" that was taking place 3 days later. The day in the life was an orientation of sorts about what the company stands for, what the position is all about and a tour of the center. That same day a formal interview was scheduled for the following week with the hiring manager. Interview took about 1.5 hrs and it involved situation based questions, role play and conversation about professional experience, work ethics, etc... Right after the interview I was send home with a "Welcome Aboard" from the HR Manager. The same day I got an email to submit background check and yesterday I got an email with an offer, which I happily accepted.

    Interview Questions
    • What are two obstacles you had to face in order to move forward in a previous job; how did you handle or overcome those obstacles.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    T-Mobile Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at T-Mobile.

    Interview Details

    Very smooth process and multiple interviews with different people which I like so it isn't as bias. The test they make you take was too standard and really had nothing to do with the actual job itself I think that could be updated or changed.

    Interview Questions
    • There were tons of "difficult" questions daily but after research I could always resolve it in the end.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Albuquerque, NM
    Anonymous Interview Candidate in Albuquerque, NM
    Application Details

    interviewed at T-Mobile in September 2014.

    Interview Details

    I attended an hiring event, took the assessment and passed. I spoke with the recruiter and she set me up to be scheduled for a phone interview within the next couple days. The phone interview took about 25-30 minutes long. Simple questions, I passed the phone interview. I was then scheduled for an in-person interview that was about a week later. When I arrived at the interview. I signed a document stating I had no schedule conflicts for the next 8 weeks that would prevent me from attending training. I, then was sent to a computer room where I listened to a couple calls from tmobile customers. Afterwards, the manager came and took me on a tour of the call center. After the tour was over, I had do some role playing and then answer 4 interview questions. It was a very positive experience for me. However, I'm still waiting on a email stating yay or nay about the position.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at T-Mobile.

    Interview Details

    Online Applications, come in and do a computer test that tests basic computer skills and basic math, came in and was asked questions by two people from their hr department, was called the next day and offered a position.

    Interview Questions
    • If you messed up a customer order and they where calling back what would you say?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8. 5 people found this helpful  

    Customer Service Representative, Augusta, Ga Interview

    Anonymous Interview Candidate in Augusta, GA
    Anonymous Interview Candidate in Augusta, GA
    Application Details

    I applied online – interviewed at T-Mobile in June 2014.

    Interview Details

    I applied for CSR online. Passed the assessment,4 days later was emailed with details for a phone interview. 2 days later had my phone interview.That same afternoon was emailed to come to "A Day In The Life" attended that Saturday. It lasted about 2 hours they told us a little about the job and the company and the benefits,gave us a listen to 2 phone calls then gave us a tour of the center. After that they set us up with face to face interviews(mine was for Weds). Face to face lasted about 45 mins started with a role play,then a get to know each other then about 7 questions based on the STAR method. Then any questions you might have for them (Tip: have good questions ready to ask). After that they tell you they will contact you in a few days (3) to conduct a background check done by Truscreen. My background check to 12 days Mon-Fri to complete so if you don't hear right back from them don't worry sometimes it just takes longer to get the information from the county clerks office they are requesting. Got a call this morning with a formal offer and a training date. All in all from the time of the application until I got the job was about 5 weeks the background check takes the longest time just be patient and stay positive. Happy hunting!

    Interview Questions
    • Name a time where you didn't agree with something put in place by a supervisor,How did you handle it?   Answer Question
    Negotiation Details
    None.
    Based on my past experience in customer service they offered me the starting max for this position.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Salem, OR
    Anonymous Interview Candidate in Salem, OR
    Application Details

    I applied online. The process took 2+ weeksinterviewed at T-Mobile in June 2014.

    Interview Details

    Submitted an application after going to a career exploration event at the Salem Worksource center. Made sure to include a good cover letter to supplement my lack of experience. Was contacted via email to schedule a phone interview. Phone interview lasted about 30 minutes, and was informal. Recruiter I spoke with really wanted to make me feel comfortable. About an hour later I got a call to schedule an in person interview at the call center. Went to the interview, which lasted over an hour. A coach toured me around the building (which was very nice), I sat and listened to a call, then she took me to ask some questions. After that, I did a "role play" activity, where I answered a mock phone call. Wasn't difficult, but ended up not getting the job, because they want actual customer service experience. But a really cool company to work for.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Several interviews with various levels of management

    Interview Questions
    Declined Offer
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Nashville, TN
    Anonymous Interview Candidate in Nashville, TN
    Application Details

    I applied in-person – interviewed at T-Mobile in April 2014.

    Interview Details

    Went in for a "Day in the Life" Job Fair. Applied on-site and had a face-to-face interview. They called me about a week later to formally offer me the position and send an E-Mail for a background check. Background check took 10-11 days to come back and for them to set me up on a training schedule. All told, it was ~3 weeks from interview to hire.

    Interview Questions
    • "Tell me how you dealt with a new policy change you did not agree with."   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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