T-Mobile Customer Service Representative Interview Questions

Updated Sep 20, 2014
Updated Sep 20, 2014
85 Interview Reviews

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  1.  

    T-Mobile Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at T-Mobile.

    Interview Details

    Very smooth process and multiple interviews with different people which I like so it isn't as bias. The test they make you take was too standard and really had nothing to do with the actual job itself I think that could be updated or changed.

    Interview Questions
    • There were tons of "difficult" questions daily but after research I could always resolve it in the end.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Albuquerque, NM
    Anonymous Interview Candidate in Albuquerque, NM
    Application Details

    interviewed at T-Mobile in September 2014.

    Interview Details

    I attended an hiring event, took the assessment and passed. I spoke with the recruiter and she set me up to be scheduled for a phone interview within the next couple days. The phone interview took about 25-30 minutes long. Simple questions, I passed the phone interview. I was then scheduled for an in-person interview that was about a week later. When I arrived at the interview. I signed a document stating I had no schedule conflicts for the next 8 weeks that would prevent me from attending training. I, then was sent to a computer room where I listened to a couple calls from tmobile customers. Afterwards, the manager came and took me on a tour of the call center. After the tour was over, I had do some role playing and then answer 4 interview questions. It was a very positive experience for me. However, I'm still waiting on a email stating yay or nay about the position.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at T-Mobile.

    Interview Details

    Online Applications, come in and do a computer test that tests basic computer skills and basic math, came in and was asked questions by two people from their hr department, was called the next day and offered a position.

    Interview Questions
    • If you messed up a customer order and they where calling back what would you say?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 3 people found this helpful  

    Customer Service Representative, Augusta, Ga Interview

    Anonymous Interview Candidate in Augusta, GA
    Anonymous Interview Candidate in Augusta, GA
    Application Details

    I applied online – interviewed at T-Mobile in June 2014.

    Interview Details

    I applied for CSR online. Passed the assessment,4 days later was emailed with details for a phone interview. 2 days later had my phone interview.That same afternoon was emailed to come to "A Day In The Life" attended that Saturday. It lasted about 2 hours they told us a little about the job and the company and the benefits,gave us a listen to 2 phone calls then gave us a tour of the center. After that they set us up with face to face interviews(mine was for Weds). Face to face lasted about 45 mins started with a role play,then a get to know each other then about 7 questions based on the STAR method. Then any questions you might have for them (Tip: have good questions ready to ask). After that they tell you they will contact you in a few days (3) to conduct a background check done by Truscreen. My background check to 12 days Mon-Fri to complete so if you don't hear right back from them don't worry sometimes it just takes longer to get the information from the county clerks office they are requesting. Got a call this morning with a formal offer and a training date. All in all from the time of the application until I got the job was about 5 weeks the background check takes the longest time just be patient and stay positive. Happy hunting!

    Interview Questions
    • Name a time where you didn't agree with something put in place by a supervisor,How did you handle it?   Answer Question
    Negotiation Details
    None.
    Based on my past experience in customer service they offered me the starting max for this position.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Salem, OR
    Anonymous Interview Candidate in Salem, OR
    Application Details

    I applied online. The process took 2+ weeksinterviewed at T-Mobile in June 2014.

    Interview Details

    Submitted an application after going to a career exploration event at the Salem Worksource center. Made sure to include a good cover letter to supplement my lack of experience. Was contacted via email to schedule a phone interview. Phone interview lasted about 30 minutes, and was informal. Recruiter I spoke with really wanted to make me feel comfortable. About an hour later I got a call to schedule an in person interview at the call center. Went to the interview, which lasted over an hour. A coach toured me around the building (which was very nice), I sat and listened to a call, then she took me to ask some questions. After that, I did a "role play" activity, where I answered a mock phone call. Wasn't difficult, but ended up not getting the job, because they want actual customer service experience. But a really cool company to work for.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Several interviews with various levels of management

    Interview Questions
    Declined Offer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Nashville, TN
    Anonymous Interview Candidate in Nashville, TN
    Application Details

    I applied in-person – interviewed at T-Mobile in April 2014.

    Interview Details

    Went in for a "Day in the Life" Job Fair. Applied on-site and had a face-to-face interview. They called me about a week later to formally offer me the position and send an E-Mail for a background check. Background check took 10-11 days to come back and for them to set me up on a training schedule. All told, it was ~3 weeks from interview to hire.

    Interview Questions
    • "Tell me how you dealt with a new policy change you did not agree with."   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at T-Mobile.

    Interview Details

    I was called after an online application submission. I then took an assessment. Total 3 interviews and nearly 2 months of training.

    Interview Questions
    • What would you do if.....(there were several situation questions)   View Answer
    Accepted Offer
  10.  

    Customer Service & Sales Representative Interview

    Anonymous Interview Candidate in Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied online. The process took 3 weeksinterviewed at T-Mobile in March 2014.

    Interview Details

    Applied online through the T-Mobile website. Got a call back about a week later and answered some pre-interview questions over the phone. Was invited to "A Day In the Life" where you see a presentation about the company, position, and benefits and then go sit with a rep to listen to actual calls. Was then sent an e-mail to choose my interview date.

    It's a behavioral interview so the questions are like "Tell me about a time when..." and they are looking for specific examples from your past work history so it's best to practice at home first. They use the S.T.A.R. method: state the SITUATION/TASK, explain what ACTIONS you took to handle it, and tell the RESULTS.

    After the questions, I was left alone and given 10 minutes to study a paper about a mock company (you are not required to memorize it though). Then, the interviewer called me from another room acting like an actual customer calling to cancel service and I was expected to convince her not to cancel and present her with different options more suitable.

    She came back in the room and asked if I had any limitations on my schedule and said they were going to run a background check which took about 7 business days to complete. Then they called me with the job offer. I start in a week!!

    Interview Questions
    • 1) Name a time you had an irate customer. What techniques did you use to calm him down and what were the results?

      2) Name a time you disagreed with a policy put in place by your supervisor/company and how did you handle it?

      3) Name a time you received criticism from a supervisor/co-worker and how did you improve from it?

      4) Why do you want to work for T-Mobile?
        View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  11. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied online. The process took 3 weeksinterviewed at T-Mobile in January 2014.

    Interview Details

    I applied online for T-mobile call center. I was contacted 7 days later via email to participate in what is called "A day in the life". A recruiter gave us a very detailed presentation on what they do at t mobile, the many benefits they offer, what to expect in the interview, salary, training schedule, dress code (there isn't one), several shifts they have, and bonuses. Then the recruiter gave us a tour of the building. A day in the life lasted 1 hr and 30min. The recruiter answered all questions. It was very informative. When it was over the recruiter let us set up an interview that was suitable to our schedule.

    The first impression I had when I walked in was that it is a very relaxed an happy environment. Every one was polite. They provide a fun, relaxed, and happy environment. They do not have a dress code. They want you to be comfortable. As long as you are professional with the customers. Does not seems like they have upper management hovering over their every move. Pretty much a self motivated work place.

    The interview was basic. Not as bad as I thought it would be. I was interviewed by a coach. First part I listened in on 2 phone calls then went to another room where the coach asked me 5 Behavioral Questions and Finally we did role play. It was a phone in the interview view room he went else where and called. Basically he pretended he was a customer calling and I was the representative. I think that went great!

    All in all it went well. Quick process. Happy people. Tmobile seems like a great company to be a part of.

    Interview Questions
    • Tell me about a time you didn't agree with a policy that your manager put in place and how did you handle it? Tell me a time you delt with a difficult situation. Tell me a time when you were in a stressful situation and did you handle it.   Answer Question
    No Offer
    Positive Experience
    Average Interview

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