T-Mobile
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www.tmobile.jobs Bellevue, WA 5000+ Employees

T-Mobile Customer Service Representative Interview Questions & Reviews

Updated Jul 6, 2014
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Interview Experience 

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3 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative, Augusta, Ga Interview

Customer Service Representative, Augusta, Ga
Augusta, GA

I applied online - interviewed at T-Mobile in June 2014.

Interview Details – I applied for CSR online. Passed the assessment,4 days later was emailed with details for a phone interview. 2 days later had my phone interview.That same afternoon was emailed to come to "A Day In The Life" attended that Saturday. It lasted about 2 hours they told us a little about the job and the company and the benefits,gave us a listen to 2 phone calls then gave us a tour of the center. After that they set us up with face to face interviews(mine was for Weds). Face to face lasted about 45 mins started with a role play,then a get to know each other then about 7 questions based on the STAR method. Then any questions you might have for them (Tip: have good questions ready to ask). After that they tell you they will contact you in a few days (3) to conduct a background check done by Truscreen. My background check to 12 days Mon-Fri to complete so if you don't hear right back from them don't worry sometimes it just takes longer to get the information from the county clerks office they are requesting. Got a call this morning with a formal offer and a training date. All in all from the time of the application until I got the job was about 5 weeks the background check takes the longest time just be patient and stay positive. Happy hunting!

Interview Question – Name a time where you didn't agree with something put in place by a supervisor,How did you handle it?   Answer Question

Negotiation Details – None.
Based on my past experience in customer service they offered me the starting max for this position.

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No Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Salem, OR

I applied online and the process took 2+ weeks - interviewed at T-Mobile in June 2014.

Interview Details – Submitted an application after going to a career exploration event at the Salem Worksource center. Made sure to include a good cover letter to supplement my lack of experience. Was contacted via email to schedule a phone interview. Phone interview lasted about 30 minutes, and was informal. Recruiter I spoke with really wanted to make me feel comfortable. About an hour later I got a call to schedule an in person interview at the call center. Went to the interview, which lasted over an hour. A coach toured me around the building (which was very nice), I sat and listened to a call, then she took me to ask some questions. After that, I did a "role play" activity, where I answered a mock phone call. Wasn't difficult, but ended up not getting the job, because they want actual customer service experience. But a really cool company to work for.

Interview Questions

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Nashville, TN

I applied in-person - interviewed at T-Mobile in April 2014.

Interview Details – Went in for a "Day in the Life" Job Fair. Applied on-site and had a face-to-face interview. They called me about a week later to formally offer me the position and send an E-Mail for a background check. Background check took 10-11 days to come back and for them to set me up on a training schedule. All told, it was ~3 weeks from interview to hire.

Interview Question – "Tell me how you dealt with a new policy change you did not agree with."   Answer Question

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Declined Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at T-Mobile

Interview Details – Several interviews with various levels of management

Interview Question – Why do you want to work here.   Answer Question

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied online and interviewed at T-Mobile.

Interview Details – I was called after an online application submission. I then took an assessment. Total 3 interviews and nearly 2 months of training.

Interview Question – What would you do if.....(there were several situation questions)   View Answer

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Accepted Offer

Positive Experience

Difficult Interview

Customer Service & Sales Representative Interview

Customer Service & Sales Representative
Chattanooga, TN

I applied online and the process took 3 weeks - interviewed at T-Mobile in March 2014.

Interview Details – Applied online through the T-Mobile website. Got a call back about a week later and answered some pre-interview questions over the phone. Was invited to "A Day In the Life" where you see a presentation about the company, position, and benefits and then go sit with a rep to listen to actual calls. Was then sent an e-mail to choose my interview date.

It's a behavioral interview so the questions are like "Tell me about a time when..." and they are looking for specific examples from your past work history so it's best to practice at home first. They use the S.T.A.R. method: state the SITUATION/TASK, explain what ACTIONS you took to handle it, and tell the RESULTS.

After the questions, I was left alone and given 10 minutes to study a paper about a mock company (you are not required to memorize it though). Then, the interviewer called me from another room acting like an actual customer calling to cancel service and I was expected to convince her not to cancel and present her with different options more suitable.

She came back in the room and asked if I had any limitations on my schedule and said they were going to run a background check which took about 7 business days to complete. Then they called me with the job offer. I start in a week!!

Interview Question – 1) Name a time you had an irate customer. What techniques did you use to calm him down and what were the results?

2) Name a time you disagreed with a policy put in place by your supervisor/company and how did you handle it?

3) Name a time you received criticism from a supervisor/co-worker and how did you improve from it?

4) Why do you want to work for T-Mobile?
  View Answer

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Chattanooga, TN

I applied online and the process took 4 weeks - interviewed at T-Mobile in August 2010.

Interview Details – I got a call about 2 weeks after I did the application and assessment online. They did a short interview over the phone with me and then scheduled me for something called a day in the life, which is where you go to the call center and they give you a tour and let you sit with a few reps and listen to them take calls, if after that you decide you still want to work there, they then schedule you for an interview. My interview was scheduled the following week, I was then given a call back a few days later stating that they were conducting the background check, I forgot how long it took but it took longer than the normal background

Interview Question – Explain a time when you had a irate customer and how you handled the situation   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Customer Service and Sales Representative Interview

Customer Service and Sales Representative
Nashville, TN

I applied online and the process took 2 weeks - interviewed at T-Mobile in December 2012.

Interview Details – Applied online and completed assessment. Then was emailed to schedule interview at call center location.When arrived someone brought me into call center and have me sit next to a rep working and listened to calls. Then was later brought in for interview. Standard questions..why do you want to work for Tmobile. Scenario questions.

Interview Question – n/a   Answer Question

Negotiation Details – n/a

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2 people found this helpful

No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Richmond, VA

I applied online and the process took 3 weeks - interviewed at T-Mobile in January 2014.

Interview Details – I applied online for T-mobile call center. I was contacted 7 days later via email to participate in what is called "A day in the life". A recruiter gave us a very detailed presentation on what they do at t mobile, the many benefits they offer, what to expect in the interview, salary, training schedule, dress code (there isn't one), several shifts they have, and bonuses. Then the recruiter gave us a tour of the building. A day in the life lasted 1 hr and 30min. The recruiter answered all questions. It was very informative. When it was over the recruiter let us set up an interview that was suitable to our schedule.

The first impression I had when I walked in was that it is a very relaxed an happy environment. Every one was polite. They provide a fun, relaxed, and happy environment. They do not have a dress code. They want you to be comfortable. As long as you are professional with the customers. Does not seems like they have upper management hovering over their every move. Pretty much a self motivated work place.

The interview was basic. Not as bad as I thought it would be. I was interviewed by a coach. First part I listened in on 2 phone calls then went to another room where the coach asked me 5 Behavioral Questions and Finally we did role play. It was a phone in the interview view room he went else where and called. Basically he pretended he was a customer calling and I was the representative. I think that went great!

All in all it went well. Quick process. Happy people. Tmobile seems like a great company to be a part of.

Interview Question – Tell me about a time you didn't agree with a policy that your manager put in place and how did you handle it? Tell me a time you delt with a difficult situation. Tell me a time when you were in a stressful situation and did you handle it.   Answer Question

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Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Richmond, VA

I applied online and the process took 4+ weeks - interviewed at T-Mobile in July 2010.

Interview Details – 1 interview, now it is 2 however.

Negotiation Details – was none, this is what it is.

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