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T-Mobile Retail Sales Rep Interview Questions

Updated Nov 17, 2014
Updated Nov 17, 2014
58 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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  1.  

    Senior Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at T-Mobile.

    Interview Details

    I only had one interview with the store manager. At the end of the interview I was advised that the final decision was between myself and another candidate that had prior work experience at AT&T. I found out the same day that I had been selected for the position.

    Interview Questions
    • All the questions revolve around customer situations and how you dealt with them.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Three step process: different managers, asking a range of questions.
       Each manager took on a different part of a template interview question evaluation. This evaluated your trustworthiness, values, morals etc.

    Interview Questions
    • Questions dealing with "what would you do?" scenarios.   Answer Question
    Accepted Offer
  3.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Bridgeport, CT
    Anonymous Interview Candidate in Bridgeport, CT
    Application Details

    I applied online. The process took 3 daysinterviewed at T-Mobile in October 2014.

    Interview Details

    Very fast process overall. I received a call for a phone interview 2 days after I submitted an online application. I was scheduled for a in-store interview the next day. I arrived about 10 minutes early for the interview. I ended up waiting over 45 minutes before the manager finally sat down with me. I interviewed with the district manager and a store supervisor. Typical retail interview. Very easy questions. I filled out an additional application, and they made copies of my ID. I felt the interview was rushed. As they had 3 other candidates waiting to be interviewed. Got a call 2 hours after the interview, was told they found a more "qualified" candidate.

    Interview Questions
    • What have you done for a customer in the past that exceeded normal job expectations?   Answer Question
    • What would you do to resolve an issue between a co-worker and yourself?   Answer Question
    • Tell us where you see yourself in 5 years?   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
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  5.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at T-Mobile.

    Interview Details

    Very structured interview, the manager sat me down and pulled out his list of questions and wrote down everything that I said. Not a whole lot of surprising questions.

    Interview Questions
    Negotiation Details
    I didn't have to negotiate
    Accepted Offer
    Positive Experience
    Average Interview
  6. 1 person found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at T-Mobile.

    Interview Details

    Standard question oriented interview with the area manager and assistant store manager. Discussed previous sales experience and responsibilities. Waiting on reply as background check is extensive and can take up to 3 weeks.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  7.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at T-Mobile.

    Interview Details

    Applied online and was asked to take online assessment then I was called in for in-person interview with store manager. Immediately following was asked to submit for background check. Next I was called and asked to interview via phn with the regional sales manager. The next day I was called and offered the job. Less than 5% pass online assessment.

    Interview Questions
    • Sell me your phone.
      What qualities do you have that make you right for the job.
       
      View Answer
    Negotiation Details
    Everything is negotiable, EVERYTHING! especially in sales. "You miss 100% of the shots you don't take"
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 4+ weeksinterviewed at T-Mobile.

    Interview Details

    I applied online, completed the assessment it takes about one hour. After that i called around to find out where the interviews were and basically just showed up. I was the only applicant who completed the assessment and turn in a resume! Makes a good impression in the panel interview. After that I had a 2nd panel but the other applicants were narrowed down, on the third interview I met a store manager and was offered a job.

    Interview Questions
    • When was a time you had to break policy to get the job done   Answer Question
    Negotiation Details
    Base Salary was good so I accepted, after commission I was making about $22 per hour or 44K a year
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Wireless Retail Sales Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online. The process took 4+ weeksinterviewed at T-Mobile in March 2014.

    Interview Details

    Took about a month to get a call back after applying online, was scheduled an interview the same week they called me. Although the manager didn't tell me on the phone make sure to dress professionally and bring resume. Interview itself was very laid back and easy, especially if you have worked in wireless retail before.

    Interview Questions
    • Name and explain about a time you dealt with an angry customer.   View Answer
    No Offer
    Positive Experience
    Easy Interview
  10.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at T-Mobile in February 2014.

    Interview Details

    I applied online couple days later I received a call, Went into the interview I had a one on one interview with the store manager. The questions mainly consisted of scenarios most of which were "What if situations" or your role playing them. They were pretty straight forward had a pretty good interview. Then a couple of days later I got a call from the store manager to set up a the same day phone interview with the district manager pretty much still asking the same question near the end of the phone interview he asked me to sell a pen to him.

    Interview Questions
    • overall just be ready to be asked question like "what are some skills that you have that can be brought to the table?"   View Answer
    No Offer
    Positive Experience
    Average Interview
  11.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Apply online, do questionaire, get interview.

    Negotiation Details
    no negotiation
    Accepted Offer

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