Glassdoor is your free inside look at T-Mobile Retail Sales Representative interview questions and advice. All 37 interview reviews posted anonymously by T-Mobile employees and interview candidates.
T-Mobile Retail Sales Representative Interview Questions & Reviews
Getting the Interview 37 Interviews
Interview Experience 32 Ratings
Retail Sales Representative at T-Mobile
Accepted Offer – Interviewed in Saint Paul, MN Jan 2013 – Reviewed Apr 12, 2013
Interview Details – I applied via snagajob.com and was called for an interview within 4 days. I interviewed with the store manager and assistant manager for my first interview and was called back for a final interview with the same managers plus one more. The two interviews were very simple for someone with a sales back ground. I spoke of metrics and sales goals a lot and they loved that! I was hired verbally and via email later.
Interview Question – All questions were the usual senerio questions. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at T-Mobile
Accepted Offer – Reviewed Mar 31, 2013
Interview Details – There were 2 interviews. Both were relatively short. Mostly examples from previous work history and how customer interactions were handled.
Interview Question – None of the questions were overly complicated Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at T-Mobile
Accepted Offer – Interviewed in Peachtree City, GA Mar 2009 – Reviewed Mar 7, 2013
Interview Details – They have a set of questions about different situations and how you reacted to them in the past. Trying to find out how to handle conflicts and how you work in groups.
Interview Question – I never like the question "Where do you want to be in 5 years" View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at T-Mobile
No Offer – Interviewed in Allen Park, MI Dec 2012 – Reviewed Jan 9, 2013
Interview Details – Applied online. Made a few phone calls to show interest. Entered the store to get a face to face to show more interest. Called in for an interview next day. Simple interview questions. Seemed to have the job in the bag. Did background check. Credit history was not good enough to be hired.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at T-Mobile
Accepted Offer – Interviewed in Temecula, CA – Reviewed Nov 26, 2012
Interview Details – The interview process is fairly basic. I had to take an online assessment that presents basic common sense sales and customer service related questions, followed by one interview, and then a background check. If there aren't any discrepancies with your employment history or felonies, you will receive a phone offer, followed by an over night shipped formal offer letter. The interview was with the store manager of the location that I applied for. Since being hired I had worked at multiple stores and learned that the hiring process can be somewhat discretionary based on the manager. If it is a high traffic store with a lot of applicants, the possibility of a 2nd/3rd interview is very likely to whittle down candidates to the best possible picks.
Interview Question – All questions are customer service/sales/basic ethics related. "Tell me about a time that a customer or client was unhappy with you or your company, and how did you handle the situation". View Answer
Negotiation Details – They tell you how much they are going to pay you, and you either accept it, or don't get hired. I haven't heard of anybody the representative level negotiating salary higher than the Human Resources recommended amount.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at T-Mobile
Accepted Offer – Interviewed in Concord, NC Aug 2012 – Reviewed Nov 8, 2012
Interview Details – Posting on craigslist, went in to meet manager, asked if i had ever stole anything. Gave me the job
Negotiation Details – no negotiation at all
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at T-Mobile
No Offer – Interviewed in Charleston, SC Aug 2012 – Reviewed Oct 16, 2012
Interview Details – I was interviewed by a guy in probably his late 20's early 30's. There were lots of questions about meeting sales goals and comments about how they would get you to meet these goals. I was asked questions like, "Do you think rules are important?" Would you ever not follow rules? He even asked if I would mind someone standing over my shoulder.
Interview Question – How I would react or would I have a problem with being closely monitored, ie standing over my shoulder if my sales goals were not met . View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at T-Mobile
Accepted Offer – Interviewed in Plantation, FL Jan 2009 – Reviewed Aug 29, 2012
Interview Details – 3 interviews, Be on time, tell them about how your sales experiences will help you sell.
Negotiation Details – 10$ plus commission . 2000$ plus commission was easily attainable at the time.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at T-Mobile
No Offer – Interviewed in Saint Paul, MN Jul 2012 – Reviewed Aug 24, 2012
Interview Details – Online application was followed up by a call to schedule a group interview. Group interview consists of an introduction to the managers and team based scenarios. Following the team interview there was a call to schedule a individual interview. This was a standard interview which consisted of questions about experience and 'what if' scenarios.
Interview Question – Please describe a time when a supervisor was unhappy with the work you did. How did you respond to this? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at T-Mobile
Accepted Offer – Interviewed in Syracuse, NY Jun 2010 – Reviewed Aug 12, 2012
Interview Details – Must apply through the website and MUST use Internet Explorer. After applying, must complete an assessment which will be scored (but you never get to see your scores). Your application will then sit in a pool of other apps for six months until you can apply again. It is very important that you call the sites you are interested in and ask to schedule a time to speak with the site manager. You have to work to get the ball rolling.
Interview Question – Focus on answering how you can deal with and serve all types of people. Focus on how you love money and want to make a lot of it (this is how everyone above you gets paid). View Answer
Negotiation Details – You will have very little negotiating power, but you may be able to push a little for a small increase from the starting base pay for someone in your area based on known metrics and experience if you can show it.
Helpful Interview?
Yes |
No
Problem with this interview?
Worked for T-Mobile? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosWork in HR or Recruiting?
T-Mobile Videos
Loading...
T-Mobile – Why Work for Us?
Be part of an award-winning, forward-thinking, and innovative organization. There is a reason why over 41,000 intelligent and driven individuals have made T-Mobile their employer of choice. It is the desire to work… — Full Overview
Provided by employer [?]
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.
Interviews by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
