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T-Mobile Store Manager Interview Questions

Updated Dec 8, 2014
Updated Dec 8, 2014
37 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Retail Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview process was long, but had a great experience. Interviewed with two different people and was asked about sales and leadership experience. I followed up after 2 weeks of not hearing anything after they said I would so that was annoying.

    Interview Questions
    • How would you a complaint from a customer about an emoloyee? And how would you address the employee?   Answer Question
    No Offer
    Positive Experience
  2.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 3 daysinterviewed at T-Mobile in September 2014.

    Interview Details

    initial phone interview with district manager. Asked basic questions about previous experience, and what i was looking for in a company. Next interview was with the store manager. Not to many question except basic ones like situation questions such as what would you do with this employees, what would you do with this customer.

    Negotiation Details
    Bad asked for an offer letter every day for two weeks to negotiate pay but was never given one, was only given verbal offers and discussions which back fired
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Retail Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at T-Mobile.

    Interview Details

    Hiring process took about 2 weeks ask basic questions

    Negotiation Details
    N/A
    Accepted Offer
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  5. 1 person found this helpful  

    Retail Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Online application was filled out, in person interview with 2 hiring managers. A complete accurate background profile was done by Hireright. It is important to be very accurate.

    Interview Questions
    • T-Mobile uses the word opportunity as an area of improvement not an area of success.   Answer Question
    Negotiation Details
    Total Compensation Package
    Accepted Offer
  6.  

    Retail Store Manager Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied through a recruiter. The process took 2 daysinterviewed at T-Mobile in March 2012.

    Interview Details

    Had to present a 30-60-90 and business model to panel interview

    Interview Questions
    • What do you do to influence the business on a daily basis?   Answer Question
    • What do your boss to well and bad? How have you affected his leadership?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Store Manager Interview

    Anonymous Interview Candidate in Minneapolis, MN
    Anonymous Interview Candidate in Minneapolis, MN
    Application Details

    I applied online. The process took 3 weeksinterviewed at T-Mobile in September 2011.

    Interview Details

    A Joke, could be a good oppertunity if you are not already employeed. I recieved applied, and got a call back within a month. In the phone call they said that there was a group interview, to me this puts up red flags either means MGR's and DM or group with other canadites which is always not worth your time. I asked if this was an interview for a Store Manager Position, they said yes so i hoped it was an interview with MGR and DM. I was wrong... it turned out to be an interview with other canadites for a store level sales assosciate. When i asked they said everyone in T-mobile start there.... which is not a bad thing and I understand you must interview outside of your company for legal reasons. BUT DONT LIE AND WASTE PEOPLES TIME... it seems like a good company to start out at or if you a out of a job, but dont expect anything more then what it is for no matter what they call you for. An entry level sales job with a chance for advancement.

    Interview Questions
    Reasons for Declining

    They did not interview for the job that they said it was.

    Declined Offer
    Negative Experience
    Easy Interview
  8.  

    Retail Store Manager Interview

    Anonymous Interview Candidate in Huntsville, AL
    Anonymous Interview Candidate in Huntsville, AL
    Application Details

    I applied through other source. The process took 2 daysinterviewed at T-Mobile in May 2011.

    Interview Details

    Interviewed as internal candidate. Initial interview is with District Manager and a couple of Retail Store Managers. Next interview is with District Director and VP of Sales for the Gulf Coast.

    Interview Questions
    Reasons for Declining

    Less pay than current position.

    Declined Offer
    Neutral Experience
    Average Interview
  9.  

    Retail Store Manager Interview

    Anonymous Interview Candidate in Bellevue, WA
    Anonymous Interview Candidate in Bellevue, WA
    Application Details

    I applied through an employee referral. The process took 3+ monthsinterviewed at T-Mobile in April 2011.

    Interview Details

    Basic STAR format: Situation/Task, Action, Result. Behavior based job interview.

    Negotiation Details
    They have base pay ranges, however they are pretty flexible.
    Accepted Offer
    Negative Experience
    Average Interview
  10.  

    Store Manager Interview

    Anonymous Interview Candidate in Greensboro, NC
    Anonymous Interview Candidate in Greensboro, NC
    Application Details

    I applied online. The process took 2 weeksinterviewed at T-Mobile in April 2011.

    Interview Details

    Phone interview went great. I was asked to go meet with the area manager. However, I was given the wrong address for the store where the 1 on 1 interview supposed to take place. I called HR and he had one of the interviewer step outside the store to get the correct address from the street!!. When I arrived I had a panel of 4 employees interviewing me not a an area manger as I was told. They were all from one minority race. It makes me question if the credentials for the job is being compromised in favor racial affiliation by this panel.

    Interview Questions
    • Tell about an experience with unhappy customer and how you managed it?   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  11.  

    Retail Store Manager Interview

    Anonymous Interview Candidate in Concord, CA
    Anonymous Interview Candidate in Concord, CA
    Application Details

    I applied online. The process took 2 daysinterviewed at T-Mobile in November 2010.

    Interview Details

    Initial phone interview went well. Meeting with recruiter started off well, but slowly went off the cliff. Numerous questions were asked about handling employee situations in a retail environment (which I had not been a part of since college--20 yrs. ago) Think they were looking for someone closer to the age of what is perceived to be their target smart phone client. Mentioned that I use Mac & PC, as well as Blackberry, and was also T-Mobile client. Got the don't call us we'll call you handshake and I knew nothing would become of it. Whenever, I visit a T-Mobile store to check on new phones or accessories, I look at how the stores are run and see why they are being purchased by AT&T.

    Interview Questions
    • You have a problem employee that you must fire as soon as possible and you have to change the store out for a brand new promotion the next day. Would you fire the employee first or wait until the store closed and put up the new promotional material?   View Answers (3)
    No Offer
    Neutral Experience
    Average Interview

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