T-Mobile Retail Sales Associate Interview Questions

Updated Jul 2, 2015
185 Interview Reviews

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  1.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Riverside, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at T-Mobile (Riverside, CA) in May 2015.

    Interview

    It was a long process because of the hiring freeze, however, it was a good experience. The hiring manager and district manager along with the 3 other store managers were extremely amicable, making the interview enjoyable.

    Interview Questions

    • Recall an time when you worked as a team & how did it work?   Answer Question
  2.  

    T-Mobile Retail Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at T-Mobile.

    Interview

    applied online, called in a week later to ask bout application was told to come in and got a interview on the spot git a second interview for the next day with the store manager got a call the next day was offered the job on the spot

    Interview Questions

    • ask why mobile? name situations where you handle a angry customer? sell me this pen   1 Answer
  3. Helpful (1)  

    Retail Sales Associate Interview

    Anonymous Employee in Sacramento, CA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 dayinterviewed at T-Mobile (Sacramento, CA).

    Interview

    They had an open day were anyone could come and interview with a resume in hand. I was called inside after waiting around 20 minutes, it was after lunch break was done I was interviewed. He asked me couple of simple questions regarding my education and work history. I was then told I was overqualified being an electrical engineer applying for a retail sales associate position, as well as having no retail experience. Probably the 2nd part was the deal breaker..

    Interview Questions

    • Retail Experience, Languages I speak, Education, Work History   Answer Question
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  5.  

    Retail Sales Associate Interview

    Anonymous Employee in Austin, TX
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at T-Mobile (Austin, TX) in April 2015.

    Interview

    There was a panel of three managers, with the lead manager doing most of the talking. Everyone was friendly and fairly relaxed. Asked a bunch of basic questions about why I wanted the position. Asked me what phone service I currently had, and then proceeded to sell me on T-Mobile. Afterwards he asked if I was aware of what he was doing, and to talk about the process.

    Interview Questions

    • They asked me to sell a pen.   1 Answer
  6.  

    T-Mobile Retail Sales Associate Interview

    Anonymous Employee in Compton, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at T-Mobile (Compton, CA) in April 2015.

    Interview

    The Manager was late getting to the interview so instead of having one on one interviews, he turned it into a group interview and rush through everything. A few candidates didn't even get a chance to answer any questions, he was more interested in the pretty girl wearing push up bras and excess makeup.

    Interview Questions

  7.  

    Retail Sales Associate Interview

    Anonymous Employee in Atlanta, GA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at T-Mobile (Atlanta, GA) in April 2015.

    Interview

    The whole process started with contact from a recruiter, I was then brought in for an interview after I got brief interview questions from the recruiter. I was about a 2 week process all together. Recruiter was very nice and helpful. Called to follow up and see how the interview went. The interview was a bit harder than I had expected. A lot of questions that I was not prepared for.

    Interview Questions

    • What motivates you to be successful day in and day out.   1 Answer
  8. Helpful (2)  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at T-Mobile.

    Interview

    I have applied online for the positon and i got call for interview in 3 days of application but before that i have to give full assesment test.
    They store manager was very postitve and helpful and we talk about my expericence and i was offered to have another interview with district manager in week time and i passed that interviwe too.
    i am waiting for their background check email invitation.
    All together this process from apply to background check took 3 week.

    Interview Questions

    • why you want to join tmobile ?   1 Answer
    • from my resume they ask me that why i am taking this positon as i am more qualified and exprience for this post and they offer me Assistant manager Positon?   1 Answer

    Negotiation

    Yes they offered me good positon according to my exprience in sales field and i was very impressed with their attitute and i feel that this company has real potential to take you up.

  9. Helpful (1)  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral – interviewed at T-Mobile.

    Interview

    The interview process was informal and friendly. Unlike most interviews, I did not feel intimidated at all. Actually, the store manager and other employees were so friendly I was praying I got the job.

    Interview Questions

    • How many years of sales experience do you have?   1 Answer
  10. Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person – interviewed at T-Mobile.

    Interview

    Interview process took about 3 business days. I was called by a recruiter on a Thursday, 2 days after applying online through CB. We had a short phone interview...("Are you working now? Why wireless? Why T-Mobile?" etc...) Before the called was over, we scheduled a date to interview with the district manager the following Monday. I was also sent an online assessment to complete prior to scheduled interview. The assessment included situational questions that were fill-in-the-blank style and math equations and estimations during the first section and behavioral questions in part 2. I took a total of 20 to 30 minutes.

    The interview with the District manager was good. He was a fast talker and about business. He asked a lot of behavioral and situational questions in which I had to give examples of sales pitches to demonstrate my style and approach to sales. He stressed the importance of upselling and meeting goals. He also stressed that he was now looking for a few good sales "Professionals" as opposed to regular associates...someone who would take the hustle seriously. By the end he offered me the position on contingent that I meet and impress another manager that ran the highest volume store in the state...this same day. So, I go across town to meet with the other manager. The interview went very well. He asked character questions instead of your typical "Why T-mobile?" questions. He asked "What is your proudest moment in life? and it doesn't have to be work related..." "Why did you give up sports?" By the end of it all we were sharing laughs and I was signing the offer letter.

    Overall, although it took up most of my day, it went very well. I had a great experience.

    Interview Questions

    • "What is your area of opportunity?" and "How do you work on making it better?" "What's your idea of advancement within this company?"   Answer Question
  11.  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at T-Mobile.

    Interview

    I got a phone call and they did not even know if i was supposed to have an interview or not. I went in for the interview and the manager seemed pretty cool. Then he started asking me questions but wasnt even paying attention to what i was saying.

    Interview Questions

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 Former Customer Service Representative in Bellingham, WA

Pros: “* 2 months paid training * Full-time * Friendly management * PTO accrual from day you begin training” Full Review

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