T-Mobile Retail Sales Associate Interview Questions

Updated Oct 26, 2014
Updated Oct 26, 2014
117 Interview Reviews

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  1.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Fresno, CA
    Anonymous Interview Candidate in Fresno, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at T-Mobile in October 2014.

    Interview Details

    applied online and took the pre employment test. next day received a call from the hiring manager and he did a quick phone interview. He offered me an in-store interview for the fallowing week. The interview was in a room with 2 hiring managers and an observer. The interview took about 20 minutes, they asked questions about personal experiences at past employers, and why i wanted to work for T-mobile. Later that evening i did receive a call from the manager again and he said he wanted to start the background check process. They sent me an email with instructions for the background check.

    Interview Questions
    • Tell us about a difficult situation, what did u do to handle the issue and what was the outcome.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Jackson Heights, NY
    Anonymous Interview Candidate in Jackson Heights, NY
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at T-Mobile in October 2014.

    Interview Details

    I applied online and got interview two days later
    Q) tell me how to tie my shoes with your eyes closed
    Q) your greatest strength and weakness?
    Q) tell me about a time when you recommended something to your manager and he implemented it
    Q) when someone in a group doesn't do their work and pulls you back...how do you respond to that?
    Q) a time when you had a really angry customer

    He said that they would interview all the candidates and the best ones would be contacted for a second interview so hopefully I'll get a call

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Pasadena, CA
    Anonymous Interview Candidate in Pasadena, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at T-Mobile in October 2014.

    Interview Details

    The Interview Process at T-Mobile was an average interview. It wasn't difficult, you have to show personality as well as showing your ability to learn and step out of your comfort zone. I interviewed with the Retail Manager as well as the Lead, they asked me basic questions about customer service and also about scenarios I encountered and how I overcome them. Over all it was a fair interview

    Interview Questions
    • I would say the most difficult question for me is always, "Why do you want to work for T-Mobile and What makes you the best candidate for this position."   Answer Question
    Negotiation Details
    It is taking about 2 weeks for I can receive an offer letter.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    T-Mobile Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at T-Mobile.

    Interview Details

    I applied online through website. Store manager contacted me within a day or two after application to set up interview. Interview was mostly behavioral and situational questions. After my interview manager stated that i pretty much have the job and to expect additional paper work to fill out within the next week or so. Completed required paper work and got an offer a week after. The whole process took no more than two weeks.

    Interview Questions
    • Explain a time where you and coworker had a disagreement and what did you do to resolve it?   Answer Question
    Negotiation Details
    Did not negotiate.
    Accepted Offer
    Positive Experience
    Average Interview
  6. 1 person found this helpful  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at T-Mobile.

    Interview Details

    I was called for an interview the day after I applied for the position. My first interview was casual; sat at a table with the store manager and went over my resume/work experience and answered questions that began with "Tell me about a time that you...." or "What are your strengths/weaknesses?" Just basic interview questions like that. The second interview was even more casual and laid back. He asked me more questions having to do with sales. I didn't have to pretend to sell him anything (like role playing), but I did have to explain to him HOW I would sell something in an effective way. It was a positive interview experience.

    Interview Questions
    • Tell me about a time that you applied something new you had learned on the job   View Answer
    Negotiation Details
    There was no negotiation. I gladly accepted $9 an hour and very generous commission!
    Accepted Offer
    Average Interview
  7.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate in Evergreen, CO
    Anonymous Interview Candidate in Evergreen, CO
    Application Details

    I applied through college or university. The process took 5+ weeksinterviewed at T-Mobile in September 2014.

    Interview Details

    Process took about 4weeks, I applied online took the assessment and passed . Got a call from a manager asking me to come to a panel/Group interview .after the group interview with about 4 hiring managers and a group of about 17 people.after the interview the managers made it clear that if you don't hear from them within a week they were not interested! I received a email requesting a background and high school graduate check. I guess when it came back clear they called me that day October 2nd,2014 and scheduled me for a same day interview, I went and the interview went really well. About two hours after the interview I received a call from the regional manager to give me the job offer and I accepted !!!!!

    Interview Questions
    Negotiation Details
    There really isn't a negotiation it's pretty much set on previous experience, I would advise someone to be very motivated and ambitious in front of hiring acquisitions because they watch every move , stay focused.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at T-Mobile in September 2014.

    Interview Details

    I applied online and received an e-mail to take the assessment test. The test tells you if you qualify or not at the end which is great because you have to pass it in order to move further in the hiring process. After that, I received a call from a hiring manager to schedule an interview. The interview was very relaxed, and the questions were pretty basic. They really want you to have a vibrant, bubbly personality and a background in customer service/sales. At the end of the interview, he told me to check my e-mail later that day to fill out my background check form. The background check took about 2 weeks to complete as I had to validate my prior employment history and education, basically doing their work for them. Anyway, while I waited for my background to come back, the manager scheduled a 2nd interview with another store manager. It was more of an informative meeting than an interview, but it was great because I learned a lot about the company and how they operate, very inspirational. Once my BC came back, the original hiring manager called and told me I passed and officially offered me the job.

    Interview Questions
    Negotiation Details
    Didn't negotiate. I was happy to accept what they were offering.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at T-Mobile in September 2014.

    Interview Details

    took a while to get a callback, but went rather quickly after that. face to face interview was in different store than applied for. interviewed with assistant manager and store manager. second interview was scheduled via phone call a couple of days later

    Interview Questions
    • nothing unexpected, the usual tell us a time when there was a difficult sale to close and how you overcame objections   Answer Question
    Reasons for Declining

    better offer from other company

    Declined Offer
    Average Interview
  10. 3 people found this helpful  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at T-Mobile in August 2014.

    Interview Details

    I applied online and got a email asking if I can do an assessment test, after that I got a called within 2 hours asking for an interview at the district manager office.
    The interview was fun and easy, talked about my previous job and what I did.

    Accepted Offer
    Neutral Experience
    Average Interview
  11.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at T-Mobile.

    Interview Details

    First they screen you with a phone interview. They just ask general questions about past employment and your likes and dislikes. The one on one interview was very easy. Just be yourself and be prepared to answer a bunch of situational questions.

    Interview Questions
    • The person before you has more retail experience, Why should I hire you?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

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