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T-Mobile Retail Sales Associate Interview Questions & Reviews

Updated Mar 24, 2014
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Interview Experience 

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Accepted Offer

Neutral Experience

Retail Sales Associate Interview

Retail Sales Associate

I applied through an employee referral and the process took 4+ weeks - interviewed at T-Mobile.

Interview Details – The hiring process was extensive and had about 4 interviews.

Interview Question – The group interview was the hardest   Answer Question

Negotiation Details – I was able to get a higher wage seeing as I had been in sales before.

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Retail Sales Associate Interview

Anonymous Employee
Chicago, IL

I applied online and the process took 2+ weeks - interviewed at T-Mobile in October 2013.

Interview Details – Submitted my application, without a resume, and took the online assessment course in mid-October. I received a call from a store manager a few days later asking me to come in and have a discussion. I've worked in mobile sales previously it helped with some of the questions that I was asked. The manager conducting the interview was very polite and did not make me feel nervous at all. All of the employees who were working that day were polite as well. I was told before leaving that I was most likely going to be hired and I would receive an email for a background check within a couple of days. The background check came back clean and a week and half later I was offered the position.

Interview Question – The questions were not hard, but of course being on the spot may be nerve wrecking for some. Probably the hardest question was to name a time in which I was the leader of a task or project and what I did to make everyone feel like they were a part of the success.   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Retail Sales Associate Interview

Retail Sales Associate
Layton, UT

I applied online and the process took 2+ weeks - interviewed at T-Mobile in October 2011.

Interview Details – Two interviews. They'll ask you about what you would do in certain situations and how you might have had the same experience in the past and what you did.

Negotiation Details – none

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Accepted Offer

Neutral Experience

Average Interview

Retail Sales Associate Interview

Retail Sales Associate
Kennesaw, GA

I applied through an employee referral and the process took 2 weeks - interviewed at T-Mobile in August 2011.

Interview Details – Tell me about a time when you....wanted specific details.

Interview Question – Difficult to remember specifics, would continue to ask if vague.   Answer Question

Negotiation Details – No negotiation

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No Offer

Neutral Experience

Retail Sales Associate Interview

Retail Sales Associate

Interviewed at T-Mobile

Interview Details – 1 interview. Consist of a number of questions on a sheet of paper that they had in their hand. Interview was 10 minutes long. Asked questions about how would I handle a certain situation if I was with a customer.

Interview Question – Unexpected Question: "Sell this item to me in spanish."   Answer Question

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No Offer

Neutral Experience

Average Interview

Retail Sales Associate Interview

Retail Sales Associate
Los Angeles, CA

I applied through an employee referral and the process took 5 days - interviewed at T-Mobile in September 2013.

Interview Details – Submitted Resume along with Online test including various scenarios. Looking for the "best answer"
Received A Call For A Scheduled Interview. The manager strictly asked for business professional attire, and the interview was planned the same week.
Met for an interview and answered several questions. It seemed that the manager had questions already prepared.

Interview Question – Why T-Mobile?   Answer Question

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No Offer

Negative Experience

Easy Interview

Retail Sales Associate Interview

Retail Sales Associate
Tustin, CA

I applied online and the process took 3 weeks - interviewed at T-Mobile in July 2013.

Interview Details – They called a few months after I applied online. Manager asked questions based on a sheet and manager was always laughing and making jokes. He didn't even look like a manager but he was always making rude comments after I answer a question. He then sent me to a different store for a second interview and he was going to schedule a third and final phone interview (with a district manager).

Interview Question – They kept asking questions that were on their sheet. Questions were pretty much the same like what did you do when this or that happened. They wanted you to answer based on experience. They didn't even ask questions as to why you would be a good candidate for the job. They didn't care about your experience with phones or technology.   View Answer

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No Offer

Positive Experience

Easy Interview

Retail Sales Associate Interview

Retail Sales Associate
Cincinnati, OH

I applied online and the process took 2 weeks - interviewed at T-Mobile.

Interview Details – Applied online - received a call from the store manager - brief phone interview before being called in for a second interview.

Interview Question – Interview was pretty basic. Asked a few behavioral interview questions around sales and customer service.   View Answer

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1 person found this helpful

Accepted Offer

Neutral Experience

Average Interview

Retail Sales Associate Interview

Retail Sales Associate

I applied through a recruiter and the process took 4+ weeks - interviewed at T-Mobile.

Interview Details – Was recruited in a sense and told to apply online, had to pass multiple situational/behavioral tests and a personality test. After online completion invited for an interview, went well mainly behavioral and background. Then was given a background check - must fill in dates EXACTLY, no guess work there. After passing was hired into the store.

Interview Question – Lots of "when was a time" or "when did you have to overcome..." questions.   Answer Question

Negotiation Details – I was told my salary and the commission rate - no negotiation.

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Accepted Offer

Neutral Experience

Average Interview

Retail Sales Associate Interview

Retail Sales Associate
Houston, TX

I applied online and the process took 2 weeks - interviewed at T-Mobile in July 2013.

Interview Details – I applied online but didn't really finish the assessment. I got a call about three days later setting me up for an interview the following week. I finished the assessment and everything else and went to the interview. I was interviewed by two store managers and that was probably the most difficult. The asked me two questions that kind of threw me of because I wasn't sure what they were asking me... tell me of a time you ...something something.. pertaining to rules and regulations... anyways after that I interviewed with my actual store manager and then the district manager. Three interviews.

Interview Question – Tell us of a time you didn't meet a deadline.

Tell us of a time you had to not follow company policy.
  Answer Question

Negotiation Details – No negotiation as far as I know. The letter I was sent said "non negotiable hourly rate of 9.73"

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