TD Canada Trust

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TD Canada Trust Customer Service Representative Interview Questions & Reviews

Updated Jun 15, 2014

Getting an Interview  

41%
8%

Interview Experience  

50%
33%
16%

Interview Difficulty  

Average Difficulty
8 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied online and interviewed at TD Canada Trust.

Interview Details – Waiting for phone interview ...Online assessment done on Jun 11/2014..I haven't got any phone interview yet..get u back once I got it.... Is there any questions you know about this job so i can prepare myself..or what kind of question we should ask to them ...

Interview Question – waiting for phone interview   View Answer


No Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at TD Canada Trust.

Interview Details – Applied through posting online, contacted by email to complete a survey, then an in-person interview at a branch.

Interview Question – How would you handle a difficult customer?   Answer Question


No Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at TD Canada Trust

Interview Details – Phone interview first.

Interview Question – Why do you want to work for TD?   Answer Question


No Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at TD Canada Trust.

Interview Details – Applied online, but I was out of town for 2 weeks right after I applied. I got an email 1 week later asking if I am really interested. I guess I missed the calls because I was out of town. I replied the HR person and called her right after I was back in town. She basically asked about my background information and why TD. The call only lasted for like 10 minutes. I guess the position was filled already.

Interview Question – Nothing unexpected. Basically asking about my background information and why TD.   Answer Question


No Offer

Negative Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Brampton, ON (Canada)

I applied through an employee referral - interviewed at TD Canada Trust in September 2012.

Interview Details – Went into the branch for an interview. Bypassed the phone interview as I was referred. It was your basic interview with lots of behavioral questions. The branch manager walked in mid way through the interview just to say hi, which was totally unexpected. The interview lasted 30 minutes. I was told I would be contacted in the following two weeks. They did not inform me of a decision so I emailed them and still have not herd back.

Interview Question – Why td? and other basic questions   Answer Question


No Offer

Positive Experience

Average Interview

Customer Services Representative Interview

Customer Services Representative
Vaughan, ON (Canada)

I interviewed at TD Canada Trust in March 2011.

Interview Details – I first got in contact with the head recruiter of my region. He then set me up and let me know of an interview I had with a branch manager in one of the locations of my preference. When I went to the interview, I started off with one interviewee. Then a second person came in the room that didn't ask questions but observed my answers and took notes.

Interview Question – This isn't a particular question, but in my case I was caught off guard because the manager had not ever seen my resume before, so I had to walk her through it as she was skimming it.   Answer Question


No Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Guelph, ON (Canada)

I applied online and the process took 3 days - interviewed at TD Canada Trust in May 2012.

Interview Details – Applied online but not selected. Went into one branch for informational interview. There was vacancy. They forwarded resume to HR. I was asked to complete an online assessment then phone interview followed 2 days after. Personally, I knew I didn’t do well during the interview. I couldn’t answer ‘What does customer service mean to you?’ Waiting if I would be called for 1:1 interview. My advice is be prepared. Do your research well and know what you have to say.

Interview Questions

  • What does customer service mean to you?   View Answer
  • Tell me about a time you made a recommendation to a customer and he refused it. How did you take it?   Answer Question


No Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 4 weeks - interviewed at TD Canada Trust in April 2011.

Interview Details – long interview process. took about 4 weeks. the next steps would be a one on one interview.

Interview Questions

  • Tell me a time where you had to go beyond a policy of the company? and how you handled it   Answer Question
  • tell me a time when a customer was fully satisfied with your service?   Answer Question

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