TD Canada Trust

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TD Canada Trust Customer Service Representative Interview Questions & Reviews

Updated Jun 22, 2014
All Interviews Received Offers

Getting an Interview  

46%
33%
17%

Interview Experience  

100%
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Interview Difficulty  

Average Difficulty
27 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at TD Canada Trust

Interview Details – Referred by a current TD employee. And got a telephone interview. Did online assessment and interviewed with the branch manager and the manager of customer service.Referred by a current TD employee. And got a telephone interview. Did online assessment and interviewed with the branch manager and the manager of customer service.

Interview Question – Regular interviewa   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Ottawa, ON (Canada)

I applied through an employee referral and the process took 4 months - interviewed at TD Canada Trust in January 2014.

Interview Details – Employee referral, I was contacted within a few weeks by HR for a preliminary phone interview which consisted of mainly behavioural questions followed by a personality aptitude test completed online. Received positive feedback and was told I would be contacted when a position on my desired region became available. I continued to apply to open positions online for the next 3 months, eventually I was contacted to set up a face to face interview at a local branch. I was interviewed by two managers simultaneously, the interview was essentially identical to the previous phone interview in terms of question content. Was contacted within a week with an offer.

Interview Question – What is your biggest fault and how to you mitigate it?   Answer Question

Negotiation Details – Non-negotiable.


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took a day - interviewed at TD Canada Trust in June 2012.

Interview Details – The typical process to get an interview from this company is submitting your resume and cover letter at the Career Opportunities web page. There will be questionnaires you'll answer but after that, you wait for a call.

Interview Question – Tell me a little bit about our company   View Answer

Negotiation Details – There is no negotiation phase for pay.


Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON (Canada)

I applied online and the process took 8 months - interviewed at TD Canada Trust.

Interview Details – It was a lengthy process, although I did get hired during the 2008-2009 recession. Applied in October 2008, initial phone interview and computer test in January 2009, in person interview in February 2009, training in May 2009 and placement in June 2009. Interviewer was very pleasant, standard behavioural style interview.

Interview Question – Tell me about a time you had to bend the rules for a customer.   Answer Question


Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at TD Canada Trust.

Interview Details – You apply online then someone from Hr contacts you. You have to do a personality Test, then you go into Head Office downtown and do the typical interview questions

Interview Question – Behavioural Questions   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took 2 days - interviewed at TD Canada Trust in April 2013.

Interview Details – Did a phone interview, then got asked to come in for a 1-1 interview, yet there was 3 people waiting for me in the office

Negotiation Details – I tried to negotiate my salary, they never really cared about that, never brought it up again and I gave up on trying to ask for a higher salary


Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took 2 months - interviewed at TD Canada Trust.

Interview Details – Sat down for a panel interview - asked about how situations were handled, got a call the next day and was offered position

Negotiation Details – No negotiation - start at base salary


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON (Canada)

I applied in-person and the process took 2 weeks - interviewed at TD Canada Trust in January 2014.

Interview Details – Submitted application in person, 2 branch interviews, personality test

Interview Question – None, all behavioural questions   Answer Question

Negotiation Details – Non negotiable


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 4+ weeks - interviewed at TD Canada Trust.

Interview Details – First had a phone pre-screen interview, a week later I had an in-person interview at a branch with two people. One was reading questions from a screen to me while the other was typing my answers as I was speaking. The questions were generic; tell me about yourself, where do you see yourself in 5 years, what attracted you to TD etc. Then came the behavioral customer service questions like, tell us about a time when you dealt with an angry customer, what was the result? etc

Interview Question – What have you identified as your greatest weakness, and what are you planning to do in the future to rectify it?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Calgary, AB (Canada)

I applied through an employee referral and the process took 2 weeks - interviewed at TD Canada Trust in July 2010.

Interview Details – Submitted resume through my aunt who works there. The Branch Manager called me in and interviewed me. It was standard BDI questions like "tell me about a time when you....had a difficult client interaction/ had to solve a problem/ had to go above and beyond.... etc". He asked me about my previous work experience and why I left the jobs I had worked for before.

Interview Question – What is it about this position that interests you the most?   View Answer

Negotiation Details – I didn't try to negotiate. Being in university, the hourly wage was more than minimum wage, and that's all I was looking for.

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