TD Canada Trust Interview Questions

Updated Jun 24, 2015
74 Interview Reviews

Interview Experience

Interview Experience

88%
9%
1%

Getting an Interview

Getting an Interview

44%
38%
10%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

74 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took a weekinterviewed at TD Canada Trust.

    Interview

    walked into the branch with my resume and asked to speak to the hiring manager. After a brief introduction and look through my resume, she said she would call to set up an interview.
    There were 2 managers in the interview - asked the standard questions:
    - what are your strengths/what are your weaknesses
    - how would your friends describe you
    - give us a time when you had to deal with a difficult client
    - why do you want to work at TD
    - what does great customer service mean to you/ can you define it

    Interview Questions

    • nothing unusual or unexpected, although they did ask for another weakness after I had just mentioned one, which I was not prepared for.   Answer Question
  2.  

    Manager of Customer Service Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through other source – interviewed at TD Canada Trust (Vancouver, BC (Canada)).

    Interview

    Internal application. Received a call in for a panel interview with branch manager and manager of financial service. 1 hour long. Results were in 2 weeks later. Branch manager called to offer the manager of customer service position.

    Interview Questions

    • If you were to be the successful applicant, what steps are you going to take to improve LEI?   1 Answer
  3.  

    Financial Services Representative Interview

    Anonymous Interview Candidate in Kitchener, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4 weeksinterviewed at TD Canada Trust (Kitchener, ON (Canada)).

    Interview

    It was fairly straight forward. Received a phone call, answered all their questions. Came for an in-person interview. It was fine, everybody was friendly. The questions and answers were fairly brief, as it seemed they were after somebody who would fit well within the team.

    Interview Questions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Teller Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at TD Canada Trust.

    Interview

    I interviewed with two different individuals. They were both very pleasant and the interview took about 30 minutes. The questions asked were relatively standard, but as this was an entry-level position at branch level, I wasn't surprised. Skill tests weren't emphasized because they mentioned a training program for new hires that brings everyone up to a common level.

    Interview Questions

  6. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ weeksinterviewed at TD Canada Trust (Toronto, ON (Canada)) in February 2015.

    Interview

    Submitted CV online, did online assessment 1 week later. Then interviewed with Customer Service manager and branch manager 1 week after online assessment. Offer received 1 week after the interview.

    Interview Questions

    • How to deal with difficult customers? How to exceed sales target? Where do you see your self in 5 years? Your strengths and weaknesses.   Answer Question

    Negotiation

    No negotiation

  7. Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at TD Canada Trust in December 2014.

    Interview

    The hiring and interview process with TD is pretty straight forward. You go through 3 stages, phone call interview, interview with MCR at Bank, then interview with branch manager. Most question are behavioural, some situational questions. The banks more gauge how you are as a person, are you approachable? likeable? good CS skills. The ONE thing you must know, in order to get into banks, for the most part, you have to know someone to get you in. A lot of the new hires or previous people I spoke with all knew someone who had gotten them into the position. Connections are the real deal. Not to say a person cannot get in otherwise, but it does make things significantly easier.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Interviewed by only the manager of customer service. Sometimes it depends on the branch whether there's going to be more than one interviewer. The branch was busy when I came in for my interview and so the other senior staff/ managers couldn't sit in for my interview.

    Interview Questions

    • There wasn't any most difficult or unexpected question. All the questions focused on customer service scenarios - how you'd deal with certain situations (e.g.: deal with difficult customers), how do you go above and beyond to satisfy a customer? They were all inter-related.   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied in-person – interviewed at TD Canada Trust.

    Interview

    After my first short meeting with the manager where I handed in my resume. I was contacted for my first interview. The interview was well administered however the interviewers were stressed as it was their first time running an interview session. I expected to be interviewed with a well-experienced senior executive with who I could have the chance to establish better rapport based on my administrative and executive background. I was pretty satisfied with the interview in general and they handled their new experience well.

    Interview Questions

    • "what sales strategies will you employ to increase your sales in CSR position?"   1 Answer
  10. Helpful (2)  

    Customer Service Representative Td Canada Trust Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ weeksinterviewed at TD Canada Trust (Toronto, ON (Canada)) in October 2014.

    Interview

    1. Apply online
    2. Receive a call from HR to do an online-assessment
    3. Next day, receive a call to set up a phone interview, 15-25 minutes phone interview
    4. A week after, receive a call from a specific branch to do an in-person interview. (1 or 2 interviews, depends on different branches)
    5. Next day, HR called me with an offer
    6. Background and criminal check which takes 10 business days.

    - Whole process took 3 weeks, could be longer.

    Interview Questions

    • -Self introduction
      -Why TD
      -Career plan in 5 years
      -Some behaviors questions, you give examples based on your sales and customer service experience
       
      Answer Question

    Negotiation

    Not negotiable

  11. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at TD Canada Trust in October 2014.

    Interview

    I had applied online through the TD Canada Trust Careers page for a while and finally got an email asking me to do an online personality quiz. The instructions said it'd take only 30minutes, but after going through every question thoroughly it ended up taking 1.5hrs! I received a phone call from the HR department a couple days later asking me for a phone interview. The phone call lasted about 35minutes and was a behavioural interview. The interviewer let me know that she would forward my profile to branches that fit my location needs and that I should expect a call within 1-2 weeks, and if nothing happened within that time to reach out to her for the next step. Two days later I received a call from the Customer Service Representative Manager at a branch to set up a face-to-face interview three days later. The interview was with two managers and was a mix of behavioural interview questions as well as questions like "Why TD?, Where do you see yourself in five years?...". The interview lasted about an hour fifteen minutes and was very pleasant. I asked a couple questions about the customer experience index, career advancements opportunities at TD, and what type of sales goals and incentives there are. I was told to expect a call by the end of the week and received a call the next evening with an offer. I'm extremely excited to be starting a career with TD!

    Interview Questions

Work at TD Canada Trust? Share Your Experiences

TD Canada Trust

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.