TechSmith Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Sales Intern (3)
- Software Engineer Intern (2)
- Inside Sales Specialist (1)
- Software Engineer (1)
- Interactive Designer (1)
- Software Engineering Intern (1)
- Creative Marketing Manager (1)
- Web Development Engineer (1)
- User Experience Designer (1)
- Developer (1)
- Customer Service Intern (1)
- User Experience Intern (1)
- Mac Software Developer (1)
- Use Experience Design Intern (1)
- Customer Service Inter (1)
User Experience Interview (Positive Experience; Average Interview)
I applied online - interviewed at TechSmith in March 2014.
Interview Details – I heard back after I applied online requesting a phone interview. The phone call was relaxed, discussing my experience, past projects and aspirations for the internship. Very conversational, the interviewer asked insightful questions and answered my questions about TechSmith's culture and people well.
Followed up with a Skype interview with the UX Research team. Still conversational, back-and-forth with questions and answers. Some of the questions included how I would respond in certain situations, both behavioral and UX specific.
Overall I would have been more than happy to work at TechSmith. The impression I got was that employees genuinely care about the product and the culture, and I firmly believe I would have learned from and contributed a great deal to an internship at TechSmith.
Interview Question – What was the greatest challenge about working on that project you worked on? Answer Question
Reason for Declining – Received an offer that better fit my interests and desired location. Would definitely consider working here in the future.
Customer Service Inter Interview (Positive Experience; Average Interview)
I interviewed at TechSmith in June 2012.
Interview Details – The initial interview was a phone screening where I was asked the typical personality questions. I was given a second interview which was in person on campus and this interview went further into the behavioral questions (why should we not hire you? describe a situation where you had to work on a team and failed). I was contacted 4 weeks later about the position to which I accepted.
Interview Question – Why should we not hire you? Answer Question
Sales Intern Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at TechSmith in February 2010.
Interview Details – The interview process was pretty straightforward and they were very timely with their responses. I was first asked to have a phone screen with a member of the Sales team. During the process I was able to tell them a little more about myself and my desire to work there. After the phone screen I had an in person interview with a few more people. They then called/emailed me back within a week to let me know whether or not I had received the job.
Interview Question – If I could have any superpower what would it be? Answer Question
Inside Sales Specialist Interview (Neutral Experience)
I applied online and interviewed at TechSmith.
Interview Details – The interview process at TechSmith is very in depth. There is an initial phone interview, which if they like you, they bring you in for a panel interview. The panel interview includes numerous behavioral and situational questions. Once you hear a call back about your panel interview, there is an all-day interview. The all-day interview is a day filled with meeting with executives, potential coworkers, and your potential manager.
Interview Question – Why shouldn't we hire you? Answer Question
Software Engineering Intern Interview (Neutral Experience)
Interviewed at TechSmith
Interview Details – Had one interview with two development managers. Asked some behavioral questions, then we did some white board problems. All in all, very easy interview process.
Interview Question – There was something about setting bits with bit masks, which caught me a little off guard, but it wasn't too difficult. Everything else was pretty straight forward, reversing strings in an array, etc. Answer Question
Software Engineer Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at TechSmith in July 2013.
Interview Details – I recently completed a two day, two part interview with TechSmith and figured it would be smart to recap how my experience was for other candidates coming along down the road.
If you pass the one or two phone screens (where you’ll be asked traditional programming & conceptual questions usually focused on whatever specialty you have on your resume), you’ll then get invited on-site. The way TechSmith likes to structure their interviews are two separate days of interviews for 3 - 5 hours at a time, usually a few days or a week apart. In my particular case, where I came in from far out of town, they scheduled my interview days back to back.
The company is open about who you’ll be speaking with ahead of time, so that way you can look up your interviewers’ history & specialty via LinkedIn.
For me (and probably for most other candidates), my first day of interviews started off with a group panel with 5 people and me in a meeting room. The five people in my room included: the HR drone, a Development Manager, the CTO and two developers. After this hour was concluded, the three non-developers left the room leaving me with the next two hours were devoted to discussing — and fixing up & enhancing — a (relatively small) programming project that they’ll assign to the candidate prior to showing up to that interview day. The programming project wasn’t hard in the slightest, and they ask to only spend a maximum of about 3 - 4 hours constructing the app so that way there’s additional features that could be added or obvious bugs that you can fix. The idea here is for your potential peers to work with you to see how you collaborate and work with the team.
My second interview day had almost no software engineers, but instead a collection of various co-workers of different disciplines who support the products a software engineer is assembling. The first team of interviewers were a QA person and a UX person. The second interview was an executive who gave a bit of a (very diverse) history of the company. I also did lunch on this day at a steakhouse found in a strip-mall across the street from the TechSmith complex (but we still drove over there; typical Michiganders :-). The interview day finished up with a tour of the TechSmith complex and then a 15 minute standard benefits-package overview talk with the HR drone.
The company has been steadily growing over the 15 years of its existence but remains still relatively small (closing in on 300 people, including the interns they hire each summer). Various interviewers remarked how TechSmith has never done layoffs, but instead did a hiring freeze when the economy wasn’t going very well. I asked why employees leave TechSmith, and the reply was that many of the younger employees are hired straight out of school (e.g. Michigan State is down the street, and the University of Michigan isn’t that far down the road either) and they’ll leave to go get additional experiences in bigger tech locations such as Silicon Valley or somewhere on the East Coast.
TechSmith appears to be a family oriented company which promotes a healthy work / life balance. If you work much more than 8 hours a day, the boss might be asked what the *company* is doing wrong where the employees have to work so much extra (versus the typical Silicon Valley lifestyle where 10+ hour days are an expected reality). Instead of a company Christmas party (where it’s almost impossible to conveniently arrange everyone to be in the same banquet hall at the same time), they do a company “birthday” party in February, in addition to a number of various sponsored events for “adults” (e.g. employee + spouse) or “family” (bring the kids), such as Lansing Lugnuts minor league baseball team games.
Everyone seemed mostly friendly and welcoming; but as the second, longer day of interviews wore on, I was worried that my personality wasn’t going to be a perfect fit for the teams. The H.R. lady asked me all the standard “criticize yourself” H.R. questions during the big panel interview (“why shouldn’t we hire you?”, “if you could time travel back to the beginning of your career, what advice would you give yourself?”), and I felt like I didn’t properly approach the answer (where one might start off with a seemingly negative trait and turn those negatives into positives or answers that showed strengths).
Hopefully my experience going through the TechSmith interview will properly prepare for you to pass your interviewing day. If you find any of the information in my interview review helpful, please let me know by voting "Yes" on the "Helpful?" question below (this helps to motivate me to be as detailed as possible).
- delete a node in a linked list View Answer
- In Objective-C, take an array of integers and return the sum. View Answer
- In Objective-C, take an array of integers and return the number of even and odd integers. View Answer
Reason for Declining – With the friendliness and approachability of the potential co-workers, TechSmith was difficult for me to turn down. In the end, I was bummed with the generic (felt almost "junior" or new grad) title I was being offered and I also felt the salary was a little too low given the experience I was bringing to the table. For what it's worth, wages in Michigan are somewhat depressed along with the overall state economy; on the other hand, cost of living is significantly cheaper in Michigan as well.
Sales Intern Interview (Positive Experience; Average Interview)
I interviewed at TechSmith in May 2011.
Interview Details – Found posting on a local collegiate job board and applied. Shortly after was offered a phone interview with the Sales Hiring Manager (30 Min). I moved onto an in person interview which included two people: a HR associate and the Sales Hiring Manager. This interview took about an hour and included basic behavioral and situation questions.
Interview Question – Why shouldn't we hire you? Answer Question
Sales Intern Interview (Positive Experience; Easy Interview)
I applied through college or university and the process took 1+ week - interviewed at TechSmith.
Interview Details – I submitted my resume to a rep at the career fair at my school. I built some rapport with the rep and not too long after I received an email setting up my interview.
Interview Question – There weren't really hard questions. They really are just interested in your personality. They want to know if you're fit to work with their customers by handling concerns, and questions effectively. They also want to know if you have an interest in technology.
unexpected question: If you could have a super power what would it be and why? Answer Question
Negotiation Details – There was no negotiation for the internship. They pay you based on your experience.
Mac Software Developer Interview (Positive Experience; Difficult Interview)
I applied online and the process took 4+ weeks - interviewed at TechSmith in January 2011.
Interview Details – After a phone interview, I was brought in for a two-hour group interview. The first hour was a personality interview, and the second hour was a preliminary technical interview, including some whiteboarding. After that, I came in for a full-day interview, which consisted of several 45-minute rounds of group interviews with people throughout the company, including the CEO. The end of the day involved me showing a working application I had to prepare in advance.
Interview Question – Why shouldn’t we hire you? Answer Question
Reason for Declining – Accepting would have meant relocation, and my wife would have had to quit her job. The offer wasn’t quite enough to make that workable, though TechSmith seemed like an ideal place to work.
Customer Service Intern Interview (Positive Experience; Easy Interview)
The process took 1 week - interviewed at TechSmith in November 2010.
Interview Details – I found the company on a college career website and applied immediately. About a week later, I received an email from a member of the customer service team asking about my availability and was offered a phone interview. The phone interview was mostly behavioral questions (Have you ever encountered a difficult customer? How did you handle them? etc) and resume questions. Less than 30 minutes later I was offered an in-person interview at the office. This was a little intimidating as there was the member of the customer service team that conducted my phone interview, as well as a rep from HR, and the CS manager. The interview consisted of 45 minutes of behavioral questions similar to the ones in the phone interview. All three had a packet of questions that they rotated through until you had answered enough of them. Three days after the interview I was offered the position.
Negotiation Details – Only negotiated my start date, which they were very flexible on.