TeleTech Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Customer Service Representative (76)
- Technical Support Representative (9)
- Customer Service Representative I (3)
- TeleTech @ Home Agent (3)
- @Home Agent (3)
- Trainer (3)
- Customer Service Associate (3)
- Workforce Specialist (3)
- Customer Service (2)
- Team Lead (2)
- Senior Marketing Manager (2)
- Desktop Support II (2)
- Financial Analyst (2)
- Team Leader (2)
- Technical Support (2)
- Customer Service Representative II (2)
- Call Center Agent (2)
- Member Services Representative (2)
- Manager (2)
- Social Media Specialist (2)
- At Home Cust Service Representative (2)
- Site Technology Lead (1)
- Teletech@Home Customer Service Representative (1)
- Tech Support Teletech@home (1)
- Customer Service Work At Home (1)
- Leadership Development Trainer (1)
- Customer Service Representative (1)
- Tier I Agent (1)
- Customer Support Agent (1)
- Work At Home Agent (1)
Instructional Designer Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at TeleTech.
Interview Details – I applied online and heard back from one of their HR folks. We had a phone interview that was your typical general phone interview about how you manage project priorities, how you handle adversity, what your biggest accomplishment was, etc. I was later called back to schedule a one-on-one + group teleconference interview. The boss was in the room and the other employees called in via teleconference.
Interview Question – Tell me about a time you went above and beyond the call of duty in your job. Answer Question
Customer Service Work At Home Interview (Neutral Experience)
Interviewed at TeleTech
Interview Details – Initial communication was odd, received calls from 3 different hiring manager. Each time, found out that previous hiring manager left the company. Turn over seems high. The had a lot of "exploratory" questions, nothing specific to my application for the position. Their questions were more geared towards how the previous company who held the contract conducted work. Almost as if they needed a blueprint to initiate their project.
Interview Question – They asked me how much I made in that same position when working for the company that previously held the contact. The had not yet assembled their own team and didn't know how much to offer applicants. Answer Question
Team Lead Interview (Negative Experience; Average Interview)
I applied online and the process took 3 days - interviewed at TeleTech in April 2014.
Interview Details – The process is pretty streamlined. I submitted a resume and a couple of days later a recruiter (very nice recruiter by the way) contacted me to discuss the position and my resume. She was very pleasant to speak with and provided me with some things to remember about the operations manager and what to expect when meeting with her.
However, from the moment I met the operations manager, she seemed irritated. Once we got into her office and she sat down, she immediately crossed her arms (a red flag that something is amiss) and kept them crossed the whole time.
I am currently a customer service supervisor at another company just looking around for other opportunities. She asked how I start my day. I told her I spend about the first 15 minutes of my day greeting my reps and seeing how things were going. Her response was that she was "concerned that I would not be able to handle the amount of work that is put on a team lead" simply because I advised her I start my day by greeting my team (another red flag that they are very numbers driven and not focused on employees).
Overall not a very comfortable experience talking with her with having the impression that I was a bother to her and was taking up her time.
I immediately left the interview and e-mailed the recruiter to let her know that I did not feel this would be a good fit and to focus on other candidates that may be better suited for that type of environment.
Interview Question – The questions were not difficult to answer. The operations manager wanted me to put a priority on five points she looks at: Deliverables, Accountability, Morale, Communication and Metrics. She wanted to know how I would rank them and why. Other than that, standard questions about time management, coaching and development (which seems non-existent there). Answer Question
Product Sales Software Agent Interview (Negative Experience; Easy Interview)
I applied online - interviewed at TeleTech in March 2014.
Interview Details – Confusing hiring process as the communications are frequently mixed up and the wrong communications sent via the internet. Was given a green light at the interview and never told they decided to "change directions" with the program. Just jerking my chain after my efforts in person and online applying for a job I was told I had gotten.
Interview Question – How do I see myself solving a problem for a customer who I am dealing with in "chat" View Answer
Very Easy Interview
Tech Support Teletech@home Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 4+ weeks - interviewed at TeleTech.
Interview Details – The process from top to bottom was: I filled out the application and took the assessment. After that I received an email stated that I need to go to a site do to a record interview. The interview was easy and I had multiple chances to get it right. There were five questions in the interview and as I mentioned before the interview was record there was not a live person. After that I a receive email that said I would be moving forward and I would receive an email to schedule an offer call it has been over a month and I have yet to receive the call. From what I understand from others posts it can take a long time before you hear back.
Interview Question – The process was easy Answer Question
Very Easy Interview
Customer Service Representative Interview (Positive Experience; Very Easy Interview)
I applied in-person and the process took 2 weeks - interviewed at TeleTech in August 2010.
Interview Details – Fast hiring and fun learning process.
Interview Question – Listening to so many angry phone calls; and management empathisizes faster call service more than better quality service. Answer Question
Inside Sales Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 days - interviewed at TeleTech in November 2013.
Interview Details – Interview process began very streamlined as I signed in when I got into the office and immediately went back with a women who explained the available opportunities in detail and then back to the waiting room so an interviewer from the specific department could come down to complete the interview.
Interview Question – Quite simple interview, not behavioral. He asked simple phone sale questions "How would you build rapport with the secretary of the person you need to get in contact with" and more common questions (best/worst attributes, examples of how you have solved problems in the past etc). Afterwards he made it sound very promising and said that I should receive a phone call either way by then end of the week. It is Tuesday of the following week and I have yet to hear back whether I am being offered employment or the opposite. Answer Question
Pricing Analyst Interview (Neutral Experience; Average Interview)
I applied through a recruiter - interviewed at TeleTech in August 2013.
Interview Details – I was contacted by a recruiter and had a quick phone interview. I was then sent the job description to look over and I got back to the recruiter to let him know where I thought my strengths and weaknesses were for the job. He emailed me a week later asking me to come in for an interview, it is next week.
Interview Question – What are some of your analytical skills? Answer Question
Work@Home Technical Representative Interview (Negative Experience; Average Interview)
I applied online and the process took a day - interviewed at TeleTech in August 2012.
Interview Details – Applied online, completed skills assessment test and received email to submit an automated phone interview which has a deadline of 24 hours to complete. When you click the link in the email, it asks what hours you can work. One individual mentioned if you can't work any/all shifts, you are automatically disqualified. Not sure is that is the case here or not, it appears it may have been.
Advice to TeleTech - If candidates MUST be available any shift, post the jobs as such and don't waste our time. Also your hourly rates for Technical people is pitiful.... you get what you pay for.
Interview Question – The questions are presented online before the automated call. Questions are in line with most other prospective employers. Answer Question
Interviews for Top Jobs at TeleTech