Getting an Interview
Getting an Interview
Interviews for Top Jobs at TeleTech
- Customer Service Representative (105)
- Technical Support Representative (12)
- Customer Service Work At Home (7)
- TeleTech @ Home Agent (5)
- At Home Cust Service Representative (4)
- Customer Service Associate (4)
- @Home Agent (4)
- Trainer (3)
- Customer Service (3)
- Workforce Specialist (3)
- Call Center Agent (3)
- Customer Service Representative I (3)
- Social Media Specialist (3)
- Customer Service Representative II (2)
- Member Services Representative (2)
- Team Lead (2)
- Technical Support (2)
- Inside Sales (2)
- Team Leader (2)
- Senior Marketing Manager (2)
- Desktop Support II (2)
- Financial Analyst (2)
- Teletech@Home Customer Service Representative (2)
- Manager (2)
- Tech Support (1)
- Corporate (1)
- Process Specialist (1)
- Tech Support Teletech@home (1)
- Site Technology Lead (1)
- Leadership Development Trainer (1)
Helpful (1)No OfferNegative ExperienceAverage Interview
I applied through a recruiter. The process took 4 weeks – interviewed at TeleTech in December 2014.
Hiring manager no showed for the first phone interview . . . then was an hour late for the rescheduled phone interview. No questions were out of the ordinary. About half way thru the interview I think we both agreed that there was not a fit . . . at least I knew it was not the place for me. What is important to note is that there was no follow up or closure from the recruiter. Even after follow up emails. I think this is somewhat consistent with some of the other feedback on TeleTech and how they treat their employees. I'd be careful about this company. The treatment is inconsistent with the vision and talking points of the CEO . . . that is a red flag.
- Not really anything that was unexpected. You need to be prepared and know more about the company than what is on the web page. Answer Question
- No OfferPositive ExperienceEasy Interview
I applied online. The process took 2 days – interviewed at TeleTech (Paducah, KY) in December 2014.
I went to an open house in December and applied for the job in their system. The next day I was scheduled to do assessments because I ran out of time to do it at the open house. I was interviewed after the assessments, told I did really well. The interview went well. I was told they wouldn't be starting a class until late winter or Spring. The interviewer asked if I was ok with being added to a list to be contacted, I consented.
- To be honest I think the questions are the same everywhere. What are your experiences and how do they relate to the job you're applying for. 1 Answer
Helpful (1)No OfferPositive Experience
I applied online. The process took 5 days – interviewed at TeleTech.
When you apply for the position, you will received emails regarding system requirements to completed the interview process of online tests and how to prepare for the online. You will be tested on your basic computer skills, your grammar and reading comprehension abilities, and your customers services skills.
- The most unexpected part of online test is accurately responding to a computer simulation of client stating his/her compliant . Answer Question
- No OfferNeutral ExperienceAverage Interview
I applied online. The process took 2 weeks – interviewed at TeleTech (Englewood, CO).
I applied online and heard back from one of their HR folks. We had a phone interview that was your typical general phone interview about how you manage project priorities, how you handle adversity, what your biggest accomplishment was, etc. I was later called back to schedule a one-on-one + group teleconference interview. The boss was in the room and the other employees called in via teleconference.
- Tell me about a time you went above and beyond the call of duty in your job. Answer Question
Helpful (1)No Offer
Initial communication was odd, received calls from 3 different hiring manager. Each time, found out that previous hiring manager left the company. Turn over seems high. The had a lot of "exploratory" questions, nothing specific to my application for the position. Their questions were more geared towards how the previous company who held the contract conducted work. Almost as if they needed a blueprint to initiate their project.
- They asked me how much I made in that same position when working for the company that previously held the contact. The had not yet assembled their own team and didn't know how much to offer applicants. Answer Question
- No OfferNegative ExperienceAverage Interview
I applied online. The process took 3 days – interviewed at TeleTech (Phoenix, AZ) in April 2014.
The process is pretty streamlined. I submitted a resume and a couple of days later a recruiter (very nice recruiter by the way) contacted me to discuss the position and my resume. She was very pleasant to speak with and provided me with some things to remember about the operations manager and what to expect when meeting with her. However, from the moment I met the operations manager, she seemed irritated. Once we got into her office and she sat down, she immediately crossed her arms (a red flag that something is amiss) and kept them crossed the whole time. I am currently a customer service supervisor at another company just looking around for other opportunities. She asked how I start my day. I told her I spend about the first 15 minutes of my day greeting my reps and seeing how things were going. Her response was that she was "concerned that I would not be able to handle the amount of work that is put on a team lead" simply because I advised her I start my day by greeting my team (another red flag that they are very numbers driven and not focused on employees). Overall not a very comfortable experience talking with her with having the impression that I was a bother to her and was taking up her time. I immediately left the interview and e-mailed the recruiter to let her know that I did not feel this would be a good fit and to focus on other candidates that may be better suited for that type of environment.
- The questions were not difficult to answer. The operations manager wanted me to put a priority on five points she looks at: Deliverables, Accountability, Morale, Communication and Metrics. She wanted to know how I would rank them and why. Other than that, standard questions about time management, coaching and development (which seems non-existent there). Answer Question
- No OfferNegative ExperienceEasy Interview
I applied online – interviewed at TeleTech (Ennis, TX) in March 2014.
Confusing hiring process as the communications are frequently mixed up and the wrong communications sent via the internet. Was given a green light at the interview and never told they decided to "change directions" with the program. Just jerking my chain after my efforts in person and online applying for a job I was told I had gotten.
- How do I see myself solving a problem for a customer who I am dealing with in "chat" 1 Answer
- No OfferEasy Interview
I applied online. The process took 4+ weeks – interviewed at TeleTech.
The process from top to bottom was: I filled out the application and took the assessment. After that I received an email stated that I need to go to a site do to a record interview. The interview was easy and I had multiple chances to get it right. There were five questions in the interview and as I mentioned before the interview was record there was not a live person. After that I a receive email that said I would be moving forward and I would receive an email to schedule an offer call it has been over a month and I have yet to receive the call. From what I understand from others posts it can take a long time before you hear back.
- The process was easy Answer Question
- No OfferPositive ExperienceEasy Interview
I applied online. The process took 2 days – interviewed at TeleTech (Phoenix, AZ) in November 2013.
Interview process began very streamlined as I signed in when I got into the office and immediately went back with a women who explained the available opportunities in detail and then back to the waiting room so an interviewer from the specific department could come down to complete the interview.
- Quite simple interview, not behavioral. He asked simple phone sale questions "How would you build rapport with the secretary of the person you need to get in contact with" and more common questions (best/worst attributes, examples of how you have solved problems in the past etc). Afterwards he made it sound very promising and said that I should receive a phone call either way by then end of the week. It is Tuesday of the following week and I have yet to hear back whether I am being offered employment or the opposite. Answer Question
- No Offer
I applied online – interviewed at TeleTech.
So far it has not been a hard process, fairly easy to follow through
- Difficult to understand the phone computer at times Answer Question
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