TeleTech

  www.teletech.com
  www.teletech.com

TeleTech Interview Questions

Updated Nov 16, 2014
Updated Nov 16, 2014
173 Interview Reviews

Interview Experience

Interview Experience

70%
23%
5%

Getting an Interview

Getting an Interview

76%
10%
7%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy

173 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Martinsville, VA
    Anonymous Interview Candidate in Martinsville, VA
    Application Details

    I applied online. The process took 5 daysinterviewed at TeleTech in November 2014.

    Interview Details

    I like that TT tests you thoroughly and doesn't ask for specific work history. Tech support was great and flexible when my system didn't meet one spec. They were responsive when I could not book a schedule time because none was listed on the link.

    Interview Questions
    • I got two emails saying TT thought I was not interested because I had not scheduled a telephone interview yet. There were no times listed available! I was told to keep checking the link. Within two days I found an appointment.   Answer Question
    Negotiation Details
    I think I will accept. I negotiate this Monday. I have an offer from Sypes Home as well. Right now I'm leaning towards TT because of the nice people in tech support.
    Accepted Offer
    Positive Experience
  2. 1 person found this helpful  

    Customer Service Work At Home Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at TeleTech in October 2014.

    Interview Details

    The interview is basically the application and assessment. If you do those well, you are invited to a group interview where they inform you that if you want the job, it's yours. The wage/salary offered at the "interview" may be lower than your expectations, and the shifts offered may change as well. It was pretty much take it or leave it.

    Interview Questions
    Negotiation Details
    Non-existent
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Technical Support Representative Interview

    Anonymous Interview Candidate in Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied online. The process took a weekinterviewed at TeleTech in October 2014.

    Interview Details

    The hiring process is short and sweet. You apply online and if you are chosen for an interview they send you an email. The interview is on the phone and the questions are given to you in advance so you can rehearse your answers if you like. If you get through to the next round they call you back and offer you a time to come in for hiring paperwork. At this point you just fill out papers and submit to a drug test and are given your training schedule.

    Interview Questions
    • None were that difficult considering you had access to them ahead of time. Most were typical behavioral questions.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 5 daysinterviewed at TeleTech.

    Interview Details

    I really didn't have an interview - I know the person in human capitol, was called in to do the formal application - answered a few questions, took a computer test

    Negotiation Details
    there was no negotiation
    Accepted Offer
  6. 2 people found this helpful  

    Technical Customer Support Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech in August 2014.

    Interview Details

    It is an online process that includes a personality test i.e. how you view yourself how you deal with problems, how you work with others, how you solve problems, etc. Then there was a general technical aptitude test, and then a simulated customer service test.

    Interview Questions
    • Dealing with angry customers, important to know what company policy is on concessions.   View Answer
    Negotiation Details
    straight forward- either you want the offered position or not.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Not Live Interview Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at TeleTech in August 2014.

    Interview Details

    This interview is not live, you will be called and given questions that you have to answer. It's fairly easy and is recorded fast. The whole process takes less then 10 mins.

    Interview Questions
    • All questions are fair, as long as you recall your past work history.   Answer Question
    Reasons for Declining

    The pay for the position i applied for was an unexpected low wage

    Declined Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied online. The process took 2 daysinterviewed at TeleTech in August 2014.

    Interview Details

    Online app and assessments, then automated phone interview, then human phone interview. Next step is filling out my preemployment paperwork and accepting the job offer in person. Extremely easy process. The questions for the automated interview were given ahead of time, and the human phone interview covered similar questions.

    Interview Questions
    • What can you tell me about SIM cards, Bluetooth, wifi, and two other things. Not challenging, just unexpected.   Answer Question
    Negotiation Details
    No, preset amount.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Work At Home Interview

    Anonymous Interview Candidate in Fort Smith, AR
    Anonymous Interview Candidate in Fort Smith, AR
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech in August 2014.

    Interview Details

    I filled out an application online, completed a simulation, was asked to attend an online/phone meeting in which the position was described, hours and pay rate were discussed. I still need to complete an I9 and drug test.

    Interview Questions
    • How would you deal with a difficult customer?   View Answer
    Negotiation Details
    No negotiating
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Englewood, CO
    Anonymous Interview Candidate in Englewood, CO
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech.

    Interview Details

    Its a group interview over the phone with about 3-4 team leads and anywhere to 20-30 other people if they don't drop the call. They split you in groups and give you situation and basically ask how would you handle it. After that one person from each group gives their group to everyone on the line. It's a simple process just make sure you contribute to the discussion because they are listening.

    Interview Questions
    • None everything is done as a group so if you can't think of the right words to say 9 times out of 10 someone else will and just add on to it   Answer Question
    Negotiation Details
    After the interview you receive an invitation to register for training and the job pretty much takes off from there
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Melbourne, FL
    Anonymous Interview Candidate in Melbourne, FL
    Application Details

    I applied through a staffing agency. The process took 7 weeksinterviewed at TeleTech in July 2014.

    Interview Details

    You are emailed an application, you fill it out and they send you several job assessment tests, if you pass then you are scheduled for a drug test, then you are called and scheduled for a job tour, and scheduled for training.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

Work at TeleTech? Share Your Experiences

TeleTech

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.