TeleTech
3.0 of 5 499 reviews
teletechjobs.com Englewood, CO 5000+ Employees

TeleTech TeleTech @ Home Agent Interview Questions & Reviews

Updated Jan 25, 2014
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Interview Experience 

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Accepted Offer

Positive Experience

Very Easy Interview

TeleTech @ Home Agent Interview

TeleTech @ Home Agent
Englewood, CO

I applied online and the process took 2 weeks - interviewed at TeleTech in October 2010.

Interview Details – You go through a testing phase to make sure you can handle customers after you apply online for the position. If you pass the tests of handling calls, you are given a phone interview. Once you have the interview, you are told that you will get a call within a certain number of days. Usually they call you or email you withing a few days with and offer.

Once you have taken the offer they get you prepared for training.

Interview Question – Not difficult questions. If you pass the test and the interview you will get the job. It is a temporary position that can lead to permanent if you do well.   Answer Question

Negotiation Details – You are offered on rate for this position. There is no negotiation about it.

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Accepted Offer

Positive Experience

Very Easy Interview

Teletech @Home Agent Interview

Anonymous Employee
Englewood, CO

I applied online and the process took 3 weeks - interviewed at TeleTech in November 2013.

Interview Details – The hiring and interview process for this position was very smooth and easy to understand.

Mostly, you need to sign up and answer some key questions, in order to be offered an "interview," which is not a face-to-face type: it is done both online and on the telephone.

Once you pass the required testing for your PC to be ready for work, you are then invited to join an "offer call," which will tell you what is expected, the available hours, salary, etc.

The hardest part of this entire process is the waiting between doing the "interview" and the "offer call." But of course, that's not such a bad thing.

They systems is very user-friendly, and there is not much room for error, as long as you pay attention to the instructions, like not hitting your "back" page, etc.

All in all, the application/interview/offer call were all very easy to move through, And I can honestly say that I am very impressed with their system for doing so.

Interview Question – The most unexpected question was when they asked to describe a situation where there was an angry customer, and what you did to solve the problem. I have dealt with a few angry customers, so I really had to think on which one of them I could discuss and describe most accurately.   Answer Question

Negotiation Details – There is no room to negotiate; they will start you at a specific salary, and then you can work on salary increases through incentives and bonuses, from there on.

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Accepted Offer

Positive Experience

Very Easy Interview

TeleTech @ Home Agent Interview

TeleTech @ Home Agent

I applied online and the process took 3 days - interviewed at TeleTech in September 2012.

Interview Details – online and group conference call to explain job duties

Interview Question – none, interview questions are pre-recorded.   Answer Question

Negotiation Details – none, low pay but easy

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Accepted Offer

Neutral Experience

Average Interview

TeleTech @ Home Agent Interview

TeleTech @ Home Agent

I applied online - interviewed at TeleTech in September 2012.

Interview Details – Great interviewing process, long and drawn out...took about a month but good once you get to a real person. Had good experience with them

Interview Question – Didn't have any question I didn't expect...What would you do if??? How would you handle this if??? Can you pass a background check???   Answer Question

Negotiation Details – NONE there is NO negotiation with Teletech

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