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TeleTech Teletech@Home Customer Service Representative Interview Questions

Updated Sep 4, 2014
Updated Sep 4, 2014
2 Interview Reviews

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Teletech@Home Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 3 weeksinterviewed at TeleTech.

Interview Details

The process took about 3 weeks for me. I put in my initial app and completed an assessment. The assessment was lengthy as it included a virtual tour and simulation. I applied for 2 positions where I had to do 2 different assessments so that might be why it took so long. After the assessment, I was invited for a phone interview. This interview is available 24/7. It is a prerecorded answering system where you respond to 10 different questions. It's kinda like a voicemail system where you record your response after the tone. If you do not like your response, you can erase and rerecord until you're satisfied. I submitted my phone interview, gave it a week and heard no response. I decided to utilize their live chat and check on the status. I apparently didn't get an email to move forward to the qualifier questions so once the email was sent to me, I answered these questions. I then gave it another few days and contacted a chat rep again to see if they could expedite the process as I had other offers on the table. That very day I received an invitation to self identify and to schedule an offer call. 3 weeks from my initial application date, I attended a panel type meeting via computer web call where an HR rep went over the position, compensation, hours of training etc. You will be required to purchase a compatible USB Headset, have a hardwired internet connection and plenty of space available before you initiate a User Readiness Test. This test verifies the compatibility of your system and makes sure that your internet is hardwired and you have the correct headset so don't try to cheat the system ;) I am now waiting for my I9 paperwork and information to print off for a drug test.

Interview Questions
  • The questions were pretty easy..
    "have you ever worked in a call center, what did you like most/least"
    "Describe a time where you had a difficult customer"...
    Not verbatim but just typical call center type questions.
     
    Answer Question
Negotiation Details
Flat out $8.50 minimum 24 hours/week, 36 max
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for TeleTech

  1. 4 people found this helpful  

    Teletech@Home Customer Service Representative Interview

    Anonymous Interview Candidate in Dothan, AL
    Anonymous Interview Candidate in Dothan, AL
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech in September 2012.

    Interview Details

    I responded to an advertisement for representatives in my area. The first stage of the selection process was to complete an application, this included a range of questions to establish your suitability for the role. I was then invited to do an online assessment and to complete an automated interview where I was asked 3 questions, my response to each question was recorded. I passed this assessment phase and was asked to attend an online offer interview. I booked my offer interview which was a combination of an online presentation and listening to the recruiter going through the company, position and offer details. Approximately 50 people attended the same offer session. At the end we were asked if we wanted to accept the offer or decline it. All in all it was an easy and enjoyable experience, generally well organised and managed.

    Interview Questions
    • The questions were fairly standard for the role. Nothing difficult.   Answer Question
    Reasons for Declining

    The hourly pay was a fair bit lower than the rates shown at the application stage. Candidates should be aware that they could be offered less than the rates initially advertised or shown.

    Declined Offer
    Positive Experience
    Easy Interview

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