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TeleTech Customer Service Representative Interview Questions

Updated Feb 22, 2015
Updated Feb 22, 2015
99 Interview Reviews

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99 Candidate Interview Reviews Back to all Interviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at TeleTech.

    Interview Details

    One interview with HR rep. 10 or so questions followed by a typing test. Overall adequate for the position being offered. Only downside was not getting offer via phone, but received welcome letter in the mail 3 days before training started.

    Interview Questions
    • Tell us about a time you had to exercise good judgment when making a decision.   View Answer
    Negotiation Details
    None, take or leave offer.
    Accepted Offer
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Employee in Paducah, KY
    Anonymous Employee in Paducah, KY
    Application Details

    I applied online. The process took 2 daysinterviewed at TeleTech in December 2014.

    Interview Details

    I went to an open house in December and applied for the job in their system. The next day I was scheduled to do assessments because I ran out of time to do it at the open house. I was interviewed after the assessments, told I did really well. The interview went well. I was told they wouldn't be starting a class until late winter or Spring. The interviewer asked if I was ok with being added to a list to be contacted, I consented.

    Interview Questions
    • To be honest I think the questions are the same everywhere. What are your experiences and how do they relate to the job you're applying for.   View Answer
    No Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 5 daysinterviewed at TeleTech.

    Interview Details

    A flurry of emails, then directions for a phone interview (completely automated) never spoke to a human, showed up the first day, no idea how to get past security, recruiter didn't show up for an hour

    Interview Questions
    Accepted Offer
    Easy Interview
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  5. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Martinsville, VA
    Anonymous Interview Candidate in Martinsville, VA
    Application Details

    I applied online. The process took 5 daysinterviewed at TeleTech in November 2014.

    Interview Details

    I like that TT tests you thoroughly and doesn't ask for specific work history. Tech support was great and flexible when my system didn't meet one spec. They were responsive when I could not book a schedule time because none was listed on the link.

    Interview Questions
    • I got two emails saying TT thought I was not interested because I had not scheduled a telephone interview yet. There were no times listed available! I was told to keep checking the link. Within two days I found an appointment.   Answer Question
    Negotiation Details
    I think I will accept. I negotiate this Monday. I have an offer from Sypes Home as well. Right now I'm leaning towards TT because of the nice people in tech support.
    Accepted Offer
    Positive Experience
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech.

    Interview Details

    Must do an online assessment including a phone assessment of your voice and answer questions on phone. Answers to questions will be recorded in their phone system. You won't speak to a live person. No pressure here. Once you pass you will be sent info to get a background and drug test. They pay for it. Once you pass that they send you an email and then send you an offer letter for the position they will hire you for and the training date etc. Also the requirement spec for your computer will be tested during assessment.

    Negotiation Details
    Received an offer letter via email.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Teletech@Home Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at TeleTech.

    Interview Details

    The process took about 3 weeks for me. I put in my initial app and completed an assessment. The assessment was lengthy as it included a virtual tour and simulation. I applied for 2 positions where I had to do 2 different assessments so that might be why it took so long. After the assessment, I was invited for a phone interview. This interview is available 24/7. It is a prerecorded answering system where you respond to 10 different questions. It's kinda like a voicemail system where you record your response after the tone. If you do not like your response, you can erase and rerecord until you're satisfied. I submitted my phone interview, gave it a week and heard no response. I decided to utilize their live chat and check on the status. I apparently didn't get an email to move forward to the qualifier questions so once the email was sent to me, I answered these questions. I then gave it another few days and contacted a chat rep again to see if they could expedite the process as I had other offers on the table. That very day I received an invitation to self identify and to schedule an offer call. 3 weeks from my initial application date, I attended a panel type meeting via computer web call where an HR rep went over the position, compensation, hours of training etc. You will be required to purchase a compatible USB Headset, have a hardwired internet connection and plenty of space available before you initiate a User Readiness Test. This test verifies the compatibility of your system and makes sure that your internet is hardwired and you have the correct headset so don't try to cheat the system ;) I am now waiting for my I9 paperwork and information to print off for a drug test.

    Interview Questions
    • The questions were pretty easy..
      "have you ever worked in a call center, what did you like most/least"
      "Describe a time where you had a difficult customer"...
      Not verbatim but just typical call center type questions.
       
      Answer Question
    Negotiation Details
    Flat out $8.50 minimum 24 hours/week, 36 max
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied online. The process took 2 daysinterviewed at TeleTech in August 2014.

    Interview Details

    Online app and assessments, then automated phone interview, then human phone interview. Next step is filling out my preemployment paperwork and accepting the job offer in person. Extremely easy process. The questions for the automated interview were given ahead of time, and the human phone interview covered similar questions.

    Interview Questions
    • What can you tell me about SIM cards, Bluetooth, wifi, and two other things. Not challenging, just unexpected.   Answer Question
    Negotiation Details
    No, preset amount.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Anonymous Interview Candidate in Salt Lake City, UT
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech in August 2014.

    Interview Details

    Automated Phone Interview, it was all automated questions and gives you the opportunity to delete the answer and re-record. I was sent an email to pick a time when to have a phone interview, after that was sent an email to do a drug test and allow background check.

    Interview Questions
    • Common Interview questions, not hard to answer.   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at TeleTech in August 2014.

    Interview Details

    You apply online, they send you an email to invite you to do an assessment process. You then get a pre interview and ask to go to a virtual group interview to submit your interest. Very simple process.

    Interview Questions
    • Only difficult thing if that was their inability to properly explain their process and how it works. It was all on them.   Answer Question
    Negotiation Details
    There was none it was 8.50 an hour take it or leavei t.
    Accepted Offer
    Neutral Experience
    Easy Interview
  11. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Englewood, CO
    Anonymous Interview Candidate in Englewood, CO
    Application Details

    I applied online. The process took 2 weeksinterviewed at TeleTech.

    Interview Details

    Its a group interview over the phone with about 3-4 team leads and anywhere to 20-30 other people if they don't drop the call. They split you in groups and give you situation and basically ask how would you handle it. After that one person from each group gives their group to everyone on the line. It's a simple process just make sure you contribute to the discussion because they are listening.

    Interview Questions
    • None everything is done as a group so if you can't think of the right words to say 9 times out of 10 someone else will and just add on to it   Answer Question
    Negotiation Details
    After the interview you receive an invitation to register for training and the job pretty much takes off from there
    Accepted Offer
    Positive Experience
    Easy Interview

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