TeleTech Customer Service Representative Interview Questions

Updated Apr 18, 2015
102 Interview Reviews

Interview Experience

Interview Experience

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102 Candidate Interview Reviews Back to all Interviews

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  1.  

    Customer Service Representative At Home Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at TeleTech (Jacksonville, FL) in January 2015.

    Interview

    No interview, just a webex meeting describing assignment, all responses was through email. Two days of training and started taking calls. Training was rushed and most of time spent on helping other's in training remember passwords and technical help.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview
    Accepted Offer
    Average Interview

    Application

    I applied in-person – interviewed at TeleTech.

    Interview

    One interview with HR rep. 10 or so questions followed by a typing test. Overall adequate for the position being offered. Only downside was not getting offer via phone, but received welcome letter in the mail 3 days before training started.

    Interview Questions

    • Tell us about a time you had to exercise good judgment when making a decision.   1 Answer

    Negotiation

    None, take or leave offer.

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Paducah, KY
    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at TeleTech (Paducah, KY) in December 2014.

    Interview

    I went to an open house in December and applied for the job in their system. The next day I was scheduled to do assessments because I ran out of time to do it at the open house. I was interviewed after the assessments, told I did really well. The interview went well. I was told they wouldn't be starting a class until late winter or Spring. The interviewer asked if I was ok with being added to a list to be contacted, I consented.

    Interview Questions

    • To be honest I think the questions are the same everywhere. What are your experiences and how do they relate to the job you're applying for.   1 Answer
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Easy Interview
    Accepted Offer
    Easy Interview

    Application

    I applied through a recruiter. The process took 5 daysinterviewed at TeleTech.

    Interview

    A flurry of emails, then directions for a phone interview (completely automated) never spoke to a human, showed up the first day, no idea how to get past security, recruiter didn't show up for an hour

    Interview Questions

  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Martinsville, VA
    Accepted Offer
    Positive Experience
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 5 daysinterviewed at TeleTech (Martinsville, VA) in November 2014.

    Interview

    I like that TT tests you thoroughly and doesn't ask for specific work history. Tech support was great and flexible when my system didn't meet one spec. They were responsive when I could not book a schedule time because none was listed on the link.

    Interview Questions

    • I got two emails saying TT thought I was not interested because I had not scheduled a telephone interview yet. There were no times listed available! I was told to keep checking the link. Within two days I found an appointment.   Answer Question

    Negotiation

    I think I will accept. I negotiate this Monday. I have an offer from Sypes Home as well. Right now I'm leaning towards TT because of the nice people in tech support.

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at TeleTech.

    Interview

    Must do an online assessment including a phone assessment of your voice and answer questions on phone. Answers to questions will be recorded in their phone system. You won't speak to a live person. No pressure here. Once you pass you will be sent info to get a background and drug test. They pay for it. Once you pass that they send you an email and then send you an offer letter for the position they will hire you for and the training date etc. Also the requirement spec for your computer will be tested during assessment.

    Negotiation

    Received an offer letter via email.

  8.  

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at TeleTech.

    Interview

    The process took about 3 weeks for me. I put in my initial app and completed an assessment. The assessment was lengthy as it included a virtual tour and simulation. I applied for 2 positions where I had to do 2 different assessments so that might be why it took so long. After the assessment, I was invited for a phone interview. This interview is available 24/7. It is a prerecorded answering system where you respond to 10 different questions. It's kinda like a voicemail system where you record your response after the tone. If you do not like your response, you can erase and rerecord until you're satisfied. I submitted my phone interview, gave it a week and heard no response. I decided to utilize their live chat and check on the status. I apparently didn't get an email to move forward to the qualifier questions so once the email was sent to me, I answered these questions. I then gave it another few days and contacted a chat rep again to see if they could expedite the process as I had other offers on the table. That very day I received an invitation to self identify and to schedule an offer call. 3 weeks from my initial application date, I attended a panel type meeting via computer web call where an HR rep went over the position, compensation, hours of training etc. You will be required to purchase a compatible USB Headset, have a hardwired internet connection and plenty of space available before you initiate a User Readiness Test. This test verifies the compatibility of your system and makes sure that your internet is hardwired and you have the correct headset so don't try to cheat the system ;) I am now waiting for my I9 paperwork and information to print off for a drug test.

    Interview Questions

    • The questions were pretty easy..
      "have you ever worked in a call center, what did you like most/least"
      "Describe a time where you had a difficult customer"...
      Not verbatim but just typical call center type questions.
       
      Answer Question

    Negotiation

    Flat out $8.50 minimum 24 hours/week, 36 max

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Melbourne, FL
    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at TeleTech (Melbourne, FL) in September 2014.

    Interview

    I've applied online and in about a week i got an email with an offer to take a phone interview. Then I've got a call from them and answered a couple of questions regarding my resume and then they presented the position in more detail and asked if I'm interested and accept their offer. Additionally I was asked to pass a drug test. Overall the interview was very easy.

    Interview Questions

    • There were questions related to my previos experience only   Answer Question
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Springfield, MO
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at TeleTech (Springfield, MO) in August 2014.

    Interview

    Online app and assessments, then automated phone interview, then human phone interview. Next step is filling out my preemployment paperwork and accepting the job offer in person. Extremely easy process. The questions for the automated interview were given ahead of time, and the human phone interview covered similar questions.

    Interview Questions

    • What can you tell me about SIM cards, Bluetooth, wifi, and two other things. Not challenging, just unexpected.   Answer Question

    Negotiation

    No, preset amount.

  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at TeleTech (Salt Lake City, UT) in August 2014.

    Interview

    Automated Phone Interview, it was all automated questions and gives you the opportunity to delete the answer and re-record. I was sent an email to pick a time when to have a phone interview, after that was sent an email to do a drug test and allow background check.

    Interview Questions

    • Common Interview questions, not hard to answer.   1 Answer

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