Telstra
3.4 of 5 132 reviews
www.telstra.com.au Melbourne, Australia 5000+ Employees

Telstra Interview Questions & Reviews

Updated Apr 8, 2014
All Interviews Received Offers

Getting the Interview 

84%
7%
5%

Interview Experience 

100%
0%
0%

Interview Difficulty 

25 candidate interviews Back to all interview questions
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Accepted Offer

Neutral Experience

Product Manager Interview

Product Manager

Interviewed at Telstra

Interview Details – Personas Based interview with process and cross functional team experience

Interview Question – Financial Analysis which require in depth knowledge   Answer Question

Negotiation Details – very cool and the HR's helped to chose the right structure

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Accepted Offer

Neutral Experience

Senior Project Manager Interview

Anonymous Employee

Interviewed at Telstra

Interview Details – Initial telephone screening followed by behavioural interview with hiring manager followed by meeting with General Manager

Interview Question – Open ended question about 'what do you think about how well a certain practice is implemented at the organization (Eg Agile)?'   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Technical Expert Interview

Technical Expert
Sydney (Australia)

I applied online and the process took 4 weeks - interviewed at Telstra in May 2010.

Interview Details – Easy process
Mostly Behavioral questions and some skill based questions (Basic)

Negotiation Details – Internal Offer - no negotiaion

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Accepted Offer

Positive Experience

Average Interview

Customer Advisor Interview

Customer Advisor
Sydney (Australia)

I applied online and the process took 2 weeks - interviewed at Telstra in January 2013.

Interview Details – a telephone interview + group + in-store 1:1 interview.
group interview was quite difficult and you really have to try and find the right timing to talk and stand out. There are also a lot of brainstorming activities related to pushing the business forward and also teamwork with in the store

In store interview is quite easy and once the manager approves, all the confirmation documents are sent straight away.

Interview Question – Role play during the group interview is quite hard if you don't have previous telco experience, they will ask you to please an unhappy customer.   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Customer First Champion Interview

Customer First Champion
Perth, Western Australia (Australia)

I applied online and the process took 5 days - interviewed at Telstra.

Interview Details – Applied for a role on the Telstra careers website. Called a few days later from a guy in HR in Adelaide. Scheduled a telephone interview, if successful you'll be asked to complete an online assesment. Then comes the group assessment with about 10 others. Consists of group assesment, 1 on 1 interview with managers then the role play at the end

Interview Question – Why do you want to leave your current employer?   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Human Resources Associate Interview

Human Resources Associate
Melbourne (Australia)

I applied online and the process took 4+ weeks - interviewed at Telstra in April 2012.

Interview Details – I applied online and recruiter contacted me within 2 weeks to do a phone screening.

The first face to face interview included mainly behavioural questions. It was pretty simple as long as you know your resume well and have good examples to answer with.

Then there was a 3rd interview which was really just a meet and greet with the senior manager to see how I'd fit in.

They did take a long time to generate my offer though. I wanted a week off between my last job and starting at Telstra but the letter of offer took so long that by the time i received, I only got the weekend off.

It was a good place to work at, most people know exactly what their role requires of them. Alot of layers of management required to approve things though.

Interview Question – They asked a question about customer service to external clients but being a HR position, it would not really require me to work with an external client much.   Answer Question

Negotiation Details – Didn't negotiate

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Accepted Offer

Positive Experience

Average Interview

Intern Interview

Intern
Sydney (Australia)

I applied online and the process took 2 months - interviewed at Telstra.

Interview Details – Application process starts with filling out questions online. Then a phone interview which asks behavioural questions e.g. tell us about a time when _______. Then the online testing stage.Then a face to face interview with someone in management asking behavioural questions again, background check. Then offers and contract signing.

Interview Question – Tell us the subjects that you did best/worst in and why?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Casual Sales Interview

Anonymous Employee
Launceston (Australia)

I applied online and the process took 2+ weeks - interviewed at Telstra.

Interview Details – Applied for an expression of interest position on the website, was contacted a few days later via email saying I was successful in my application and was to log on to select a phone interview time. Phone interview was mainly basic with some situational questions asking to reflect on past jobs as an example.

After the phone interview, I was asked to go to an interview in store. Interview started 30 minutes late. First part of the interview was basic (availability, hobbies etc). Second part was situation question again asking to reflect on previous work experiences, lastly there were 2 role plays where I had to serve 2 customers (one happy, one unhappy).

Interview Question – The role play. Given 10 minutes to read about Telstra and their phone/internet plans and then are asked to role play 2 scenarios referring to the notes as little as possible.   View Answer

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Accepted Offer

Positive Experience

Difficult Interview

Senior Sales Specialist Interview

Anonymous Employee
Adelaide (Australia)

I applied through a recruiter and the process took 3 weeks - interviewed at Telstra in August 2009.

Interview Details – Interview was very much handled by HR and the hiring manager. It consisted of initial telephone interview with HR followed by shortlisted interview with hiring manager

Interview Question – What is the worst thing you believe about working at Telstra   View Answer

Negotiation Details – Very straightforward, only a few points that needed clarification and tuning

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Accepted Offer

Neutral Experience

Graduate Interview

Graduate

Interviewed at Telstra

Interview Details – Very friendly and approachable hiring staff. The recruiting process was smooth and responded quickly to all my queries.

Interview Question – (continuing from a previous question) If you had to repeat what you did, how would you go about doing it this time?   Answer Question

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