Telstra Interview Questions & Reviews
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Product Manager Interview (Neutral Experience)
Interviewed at Telstra
Interview Details – Personas Based interview with process and cross functional team experience
Interview Question – Financial Analysis which require in depth knowledge Answer Question
Negotiation Details – very cool and the HR's helped to chose the right structure
Graduate Interview (Positive Experience; Average Interview)
I applied online and the process took 3 months - interviewed at Telstra in May 2014.
Interview Details – 2:1 interview at Telstra's Sydney Pitt Street office. The interview was fairly straightforward, mostly behavioural questions - but the interviewers did ask a few questions about me and why I wanted to work for Telstra etc. I found that the interviewers were either playing dumb about my past experience, or didn't even read my resume because they were quite surprised when I told them about my previous work experience/experience with Telstra. Overall it was a good interview and the interviewers were very nice, as I was quite nervous when I was answering questions.
Interview Question – Tell us a bit about yourself., Have you applied for other companies?, Where do you see yourself in five years?, Tell us about a time where you faced a difficult situation? Answer Question
Customer Service Advisor Interview (Neutral Experience; Difficult Interview)
I applied through a staffing agency and the process took 3 weeks - interviewed at Telstra in January 2012.
Interview Details – This was a contract position, and after a few brief interviews was employed. Usually there is a phone interview, a 1:1 interview, then a panel interview. Though I am guessing that this changes from position to position. I understand that the graduate positions are more difficult and stress-worthy.
Interview Question – Questions were centred around the job position. Although did feel as though I was put under the microscope for an entry-level position that was only meant to be for the short-term - so rigid is Telstra though it has good security. View Answer
Negotiation Details – Did not have the opportunity to negotiate.
Technical Specialist Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Telstra.
Interview Details – I was recruited through Telstra Graduate Program. I went through 2 rounds of interviews with different engineering team managers. They only asked very general technical questions such as what port numbers do you know, and some behavior questions such as what if you are working with someone who you do not like to work with.
Interview Question – Behavior questions to test your personality and attitudes. How will you deal with other people who are giving you a hard time? Answer Question
Senior Project Manager Interview (Neutral Experience)
Interviewed at Telstra
Interview Details – Initial telephone screening followed by behavioural interview with hiring manager followed by meeting with General Manager
Interview Question – Open ended question about 'what do you think about how well a certain practice is implemented at the organization (Eg Agile)?' Answer Question
Technical Expert Interview (Positive Experience; Easy Interview)
I applied online and the process took 4 weeks - interviewed at Telstra in May 2010.
Interview Details – Easy process
Mostly Behavioral questions and some skill based questions (Basic)
Negotiation Details – Internal Offer - no negotiaion
Customer Advisor Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Telstra in January 2013.
Interview Details – a telephone interview + group + in-store 1:1 interview.
group interview was quite difficult and you really have to try and find the right timing to talk and stand out. There are also a lot of brainstorming activities related to pushing the business forward and also teamwork with in the store
In store interview is quite easy and once the manager approves, all the confirmation documents are sent straight away.
Interview Question – Role play during the group interview is quite hard if you don't have previous telco experience, they will ask you to please an unhappy customer. Answer Question
Customer First Champion Interview (Positive Experience; Difficult Interview)
I applied online and the process took 5 days - interviewed at Telstra.
Interview Details – Applied for a role on the Telstra careers website. Called a few days later from a guy in HR in Adelaide. Scheduled a telephone interview, if successful you'll be asked to complete an online assesment. Then comes the group assessment with about 10 others. Consists of group assesment, 1 on 1 interview with managers then the role play at the end
Interview Question – Why do you want to leave your current employer? Answer Question
Human Resources Associate Interview (Positive Experience; Easy Interview)
I applied online and the process took 4+ weeks - interviewed at Telstra in April 2012.
Interview Details – I applied online and recruiter contacted me within 2 weeks to do a phone screening.
The first face to face interview included mainly behavioural questions. It was pretty simple as long as you know your resume well and have good examples to answer with.
Then there was a 3rd interview which was really just a meet and greet with the senior manager to see how I'd fit in.
They did take a long time to generate my offer though. I wanted a week off between my last job and starting at Telstra but the letter of offer took so long that by the time i received, I only got the weekend off.
It was a good place to work at, most people know exactly what their role requires of them. Alot of layers of management required to approve things though.
Interview Question – They asked a question about customer service to external clients but being a HR position, it would not really require me to work with an external client much. Answer Question
Negotiation Details – Didn't negotiate
Intern Interview (Positive Experience; Average Interview)
I applied online and the process took 2 months - interviewed at Telstra.
Interview Details – Application process starts with filling out questions online. Then a phone interview which asks behavioural questions e.g. tell us about a time when _______. Then the online testing stage.Then a face to face interview with someone in management asking behavioural questions again, background check. Then offers and contract signing.
Interview Question – Tell us the subjects that you did best/worst in and why? Answer Question
Interviews for Top Jobs at Telstra