Glassdoor is your free inside look at The Gap Sales Associate/Cashier interview questions and advice. All 16 interview reviews posted anonymously by The Gap employees and interview candidates.
No Offer – Interviewed in Seattle, WA – Reviewed Mar 17, 2013
Interview Details – Applied online. Called to interview after a few weeks. Really nice manager who asked basic questions but stated that I did not have enough experience and instead recommended me to the Old Navy manager.
Interview Question – Nothing Answer Question
Accepted Offer – Interviewed in Branson, MO Feb 2012 – Reviewed Feb 4, 2013
Interview Details – The manager who interviewed me was really nice about it, and didn't ask too many questions. She was short, sweet, and to the point. She asked the questions and was upfront about whether or not I got the job. She told me straight up that I would get the job right when the background check came back. Which is really nice, I hate suspense.
Interview Question – I was asked to give an example of a time I had to deal with a difficult customer, and I never really had. Answer Question
Negotiation Details – They offered me $8.00 an hour and I accepted, because that was 75 cents more than my last job.
Accepted Offer – Interviewed in New York, NY Nov 2009 – Reviewed Jan 11, 2013
Interview Details – I was given a call after 2 interviews with a start date. Piece of cake.
Interview Question – How do you handle an irate customer? View Answer
Accepted Offer – Interviewed in Huntersville, NC Mar 2012 – Reviewed Jan 7, 2013
Interview Details – Before you submit your application you have to take an assessment and if your answers match up to theirs then that is how they determine if they want you to come in to interview with them. First you have a group interview with about 4 or 5 people and two managers. Before the interview is over they make you go out on the sales floor and pick an outfit out and describe why you picked it and for whom you chose it for. If you get past that interview, you go back in for another interview, which is a one on one interview with the General Manager of the store and that is the interview process!
Interview Question – Just know your fashion and the background of the Gap and you will be fine! Answer Question
Accepted Offer – Interviewed in Grand Junction, Mesa, CO Jul 2011 – Reviewed Jun 10, 2012
Interview Details –
Applied online and a few days later got a call to come in for an interview and ask for the manger. I showed up and found out I was interviewing with 2 other people. She basically asked us each our experience, availability and then she read us questions about what we would do in a situation and questions about giving an example of how we handled a certain situation in the past and whoever answered first got to answer and then we moved on to the next question. We were asked why we wanted to work at the GAP and if we were familiar with the product. Then the manager said she would make a decision by the end of the week. This interview however was not with the Head store manager but one of the assistant managers.
I recommend thinking of your question answers quickly and trying to answer as many questions as you can. Dressing GAP like is important. any of our dressier tops with GAP jeans or dress pants or layer tanks/tees with a cardigan or blazer with gap jeans or a cropped pant. The dress code does not allow tennis shoes or flip flops. So wedges with a strap back or flats are best. and smile, be polite, the usual interview attitude.
Negotiation Details – After I got the call that they wanted me to work for them I came in and sat with 2 other people (different from the 2 i Interviewed with) and we watched our training videos, filled out paperwork, and did our "scavenger hunt" which was just figuring out "hot spots" and knowing the DM's name. (None of which I really use). We didn't discuss pay, we we are just told what we were making, which was 50 cents over minimum wage. Not bad for the three us us being 16-20. Went over dress code, lockers, clocking in/out.
No Offer – Interviewed in Mission Viejo, CA Apr 2012 – Reviewed May 5, 2012
Interview Details – The woman was very rude and she seemed like she was trying to make me feel awkward. I feel like she didn't like me from the moment she met me and the rest of the interview was just insulting
Accepted Offer – Interviewed in Clinton Township, MI May 2011 – Reviewed Mar 1, 2012
Interview Details – Applied for a job online after speaking with the manager in the store, and I was called for an interview a week later. The interview was really casual. After talking with the hiring manager for a little while, answering questions about how I'd describe the company, what I am going to school for, and my experience with customer service and fashion, I put together a couple outfits for random occasions, and that was it!
Accepted Offer – Interviewed in New York, NY Sep 2011 – Reviewed Sep 7, 2011
Interview Details –
I applied online and got a call a few days later to set up a group interview for friday. There was three other people in the interview and the lady wanted us to provide facts about our selves. She then ask us what great customer service is to us. She also asked how do we stay updated with fashion. She then made us pretend we were selling a product and she was the customer. It was a fun activity. She then asked if we had any quetions. I asked about the dress code and work hours. I got a phone call later on for a second interview for sat. I arrived and was interviewed with one of the other girls from my last interview. He asked us why we want to work there our avalibilty and what's
good customer service and etc. I got a call today 4 days later for the position and I accepted. I start my
first day of work this Friday.
Negotiation Details – If it is a group interview answer all questions and make sure you have a good personality to outshine group.
Accepted Offer – Interviewed in Manchester, NH Jun 2010 – Reviewed Jun 30, 2011
Interview Details – It was incredibly easy. I applied online, and the store manager contacted me to ask me a few very simple questions. Afterward, he scheduled a time for me to come meet both him and the assistant store manager for two separate interviews. They were short and easy, there were no questions that caught me off guard.
Interview Question – There were no difficult questions. The usual. Tell me about a time when you had to go above and beyond for a customer's satisfaction,etc. Answer Question
Negotiation Details – There was no negotiation. It's a starting flat rate of a little more than minimum wage for a part time position. Take it or leave it. The discount is half off, and that was a huge motivator for me.
Accepted Offer – Interviewed in Atlanta, GA May 2009 – Reviewed Apr 1, 2011
Interview Details – The interview process was very standard. I did a phone interview with the hiring manager, than after a few days, I was called to come in from a group interview. It was about five people including myself. The hiring manager asked us all different questions, especially about kids because it was for the BabyGap/GapKids store. It's all about customer service at Gap and that was the focus.
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