The Hershey Company

  www.thehersheycompany.com
  www.thehersheycompany.com

The Hershey Company Part Time Retail Representative Interview Questions

Updated Nov 13, 2014
Updated Nov 13, 2014
60 Interview Reviews

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Interview Experience

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  1.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at The Hershey Company.

    Interview Details

    Interview process starts with an initial phone interview, followed by a web based interview, a day in the field and finally a panel interview. The phone interview is straight forward, the recruiter explains the role and talks to you about your resume. The web based interview consists of 9 questions which you are expected to answer in the STAR format. Most of the questions are based on you past experiences in sales and building relationships. Be prepared to go into detail and prepare thoroughly if this is your first web interview, it is a different experience!

    Interview Questions
    • Tell me about a difficult customer you have faced and how you won them over.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  2.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at The Hershey Company.

    Interview Details

    First is a phone interview, then a virtual interview mostly consisted of why you want the position and STAR format questions. Field day is followed which consists of going out into the field with a Retail Sales rep learning and seeing if the job is for you. Next is the panel interview

    Interview Questions
    • Why sales? Why Hershey? A time where you had show data to support a claim?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at The Hershey Company.

    Interview Details

    Met at my university's Career Fair and got an interview for the next day. It lasted about a half hour and the interviewer was very nice. They asked about salary and relocation, and then some simple experience questions and CAR/STAR format questions. About a week later, I got an email saying I made it through to the next level, which is a field day with an RSR. I applied online that day.

    I haven't scheduled the field day yet, but I definitely hope to continue with the process and land the job!

    Interview Questions
    • CAR or STAR format: What was a time you went above and beyond the expectations?   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at The Hershey Company in September 2014.

    Interview Details

    I applied then got an email to schedule a phone interview. I completed the phone interview and was asked to complete the video interview within three days. I completed the video interview and got an email the next day to schedule a field day. I attended the field day and got an email the next day asking me to attend an in person interview with the District Manager. I got an email the next day saying it went great and I would have one final phone interview with the Regional Manager for my desired location. I was told it would last an hour. The Regional Manager asked me two questions, which my answers were extremely strong for, then ended the interview. It lasted fifteen minutes. He did not even give me the respect of a full interview. Then, they said I would hear back in one week. When I did not hear back, I emailed the HR rep I was working with. Three days later on a Sunday night, I got a system generated rejection email. After five interviews, I was not even given the decency of a personal email. Even after the HR rep and my interviewers all had told me how much they liked me and thought I was a great fit. So, I was extremely confused by this. I decided to email the HR rep, say thank you for your time and consideration, what did I do wrong so I can improve for next time? It has been a month and I never got a response. I think that was extremely rude and disrespectful. I believe the organization has a lot to learn on professionalism. Then again, why would I want to work for a company that treats potential employees this way?

    Interview Questions
    • Standard STAR model questions. Be prepared to know about Hershey's and have solid examples for typical interview questions. Also, have examples tailored to sales specific questions.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  6.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at The Hershey Company.

    Interview Details

    I applied online through their website and they got back to me as soon as the next morning wanting to schedule a phone interview. The phone rang and they did most of the talking. It lasted exactly four minutes to the dot and then it was over. Asked if i was willing to relocate. I said yes but not outside of Texas. Two weeks later I received my rejection letter.

    Interview Questions
    No Offer
  7.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Hershey, PA
    Anonymous Interview Candidate in Hershey, PA
    Application Details

    I applied through college or university – interviewed at The Hershey Company.

    Interview Details

    First you have a phone interview, then a video interview, then a field day, and then a face to face with the hiring manager.

    Interview Questions
    No Offer
    Positive Experience
    Difficult Interview
  8. 5 people found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Portland, OR
    Anonymous Interview Candidate in Portland, OR
    Application Details

    I applied through college or university. The process took 2+ weeksinterviewed at The Hershey Company in March 2014.

    Interview Details

    Applied through a university website, then asked to apply on Hershey's website. Heard back right away about scheduling a phone interview. The phone interview was very easy and standard- no hard questions. She explained to me the job in more depth which is an out-of-home job traveling to different stores in my territory. After agreeing that the job description was okay, I was required to do a video interview within the next two days. The video interview process was very uncomfortable for me. You have 5 minutes to answer each question and then move on to the next one. There were 9 questions in total and about half were STAR format.

    Interview Questions
    • Tell me about a time when you used data to support your claim when you were trying to persuade someone   Answer Question
    • What would you do and what would you say to store managers to secure a blockbuster location in a store?   Answer Question
    • Name a time you had to convince a customer otherwise   Answer Question
    • Tell me why you think you would be a good fit for this role   Answer Question
    • Tell me about a time you made a big accomplishment at work and were recognized   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  9.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at The Hershey Company.

    Interview Details

    Phone interview was standard interview. Asked to describe situation in which you had to overcome problem, worked as team, over came adversity etc.

    Interview Questions
    • Look up your standard interview question and you will have it covered. Very interested in your sales experience.   View Answer
    Negotiation Details
    Not in negotiation phsae yet
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online. The process took 1+ weekinterviewed at The Hershey Company in March 2014.

    Interview Details

    1st you have a telephone interview with STAR format questions. 2nd interview is Webcam they can see you, but you can't see the hiring managers and it's 9 questions and you can't change your answer. The interview sends you a list of cities that are available mind you the city you applied to is probably taken.

    If you live in Chicago, IL and apply for Chicago, IL that is just a bait to get you to apply and relocate to the cities that they interviewer will tell you are available. Chicago, IL isn't even available and you applied for it. (nice trick)

    Interview Questions
    • 1) Give a time when you had to use suggestive selling to a manager how did you prepare for the call. 2) You know this position requires relocation what is your time frame for relocating. 3) Why Hershey? 4) Give an example of your most proudest accomplishment in school or on a job 5) Why are you the perfect candidate for this position...(There are only 9 questions.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  11. 2 people found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Temecula, CA
    Anonymous Interview Candidate in Temecula, CA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at The Hershey Company in February 2014.

    Interview Details

    online app followed by phone screening. I passed the phone interview & was asked to record a video interview which consisted of 9 STAR format questions. The next phase is to complete a field day, then meet with a panel of district managers. Position is offered over the phone

    Interview Questions
    • basic STAR sales questions however you must be open for relocation to be considered. I applied for a position in So. Cal and was offered a job in Nor Cal last minute. Was asked to provide 5 other location I would be willing to move to in the event that the So Cal option closes.

      Also was flown out to MN in the dead of winter for my panel interview with 1 day notice. This interview process is ideal for job seekers who have a VERY flexible schedule.
       
      Answer Question
    Reasons for Declining

    The territory covered over 100 miles in the middle of no where. The pay was not worth the commute and would not cover rent for any where decent or safe to live. I have my MBA and the company would not negotiate the $30k base salary but mentioned I would be eligible for overtime.
    The company asked me to move to the territory in 2 weeks without providing any relocation funds despite the offer in my contract. The pressure to move so quickly and the lack of communication was a HUGE red flag. I turned down the position 1 week prior to starting . The time and money just didn't make sense.

    Declined Offer
    Neutral Experience
    Average Interview

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