The Hershey Company Part Time Retail Representative Interview Questions

Updated Apr 26, 2015
69 Interview Reviews

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  1.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5+ weeksinterviewed at The Hershey Company in April 2015.

    Interview

    First you have a short interview with HR over the phone. Then I had a 9 question behavioral interview that was mostly STAR format. Then a field day with a local RSR. Then I had a STAR interview with the District Sales Manager via webcam, and she also went over my resume some. Then my 5th and final interview was with the Area Director via webcam, and was essentially the same interview as the one I had with the District Sales Manager.

    The questions from the 4th and 5th interviews included: Why Hershey, why did you switch career paths, what was your greatest goal that you have set for yourself and achieved to date, tell me about a time you had two conflicting priorities at work and how you handled it, tell me about a time you were dissatisfied with your results and tell me about a time you negotiated something.

    39,500 base, up to 55 hour work weeks, up to 13% salary bonus based on hours worked not base salary. Company car (choose between chevy equinox, chevy malibu, nissan altima) and can use it for personal use, full benefits, ipad

    Interview Questions

    • tell me about yourself, what are your hobbies, what is your greatest accomplishment, are you willing to relocate, is there anything else we should know about you   1 Answer
  2.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    I applied for the opportunity online. The overall process took about a month.

    Like everyone says on this site, the interview is comprised of 4 stages:
    1. Phone Screen
    2. Video Interview
    3. Field Day
    4. One on One Skype Interview

    1. Phone Screen - Pretty basic. They want to get a feel for you and your interest in the company. An HR representative will be questioning you with things like why Hershey and why this role?

    2. Video Interview - 9 Questions. Be prepared to answer pretty standard interview questions like your biggest accomplishment, why Hershey, and trickier questions like how you dealt with a person who was upset and how to sell in a new display to a store.

    3. Field Day - You are paired up with a person in the field to get a feel for the job. Enthusiasm, interest, and curiosity is key. Just be genuine and it will shine through.

    4. One on One - The final interview is a one on one with the sales director. Similar kinds of questions like why Hershey and walking through your resume. Other questions included time you negotiated with someone, time you persuaded someone, a time when you were dissatisfied with your results, and why you would be a good fit for the role.

    Make it through and you got the job! I can appreciate the process because it not only prepares you for the potential opportunity and what to expect, but it also ensures that you are a good fit for the role and the company. I really enjoyed the process. Hope this helps someone else get a job!

    Interview Questions

  3. Helpful (3)  

    No Offer
    Neutral Experience
    Difficult Interview
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online – interviewed at The Hershey Company.

    Interview

    Once you apply for the role a recruiter will call you asking basic questions. They will then request for you to complete a 9 question pre recorded interview. I included those questions below. Be ready for STAR format. After that is a day where you shadow a RSR. That is the point that I got to.

    Interview Questions

    • Why Hersheys? When did you use data in order to convince someone? Are you willing to relocate? When was a time you went above and beyond expectations?   Answer Question
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  5.  

    Retail Sales Representative Interview

    Anonymous Employee in Chapel Hill, NC
    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. The process took 2 weeksinterviewed at The Hershey Company (Chapel Hill, NC) in March 2015.

    Interview

    Met on campus at the job fair and was contacted later that day to interview for a RSR position. The next day I met with an on-campus representative. He asked me to go through my resume and describe everything on it, then asked 3 star format questions.

    Interview Questions

    • Tell me about a time you failed at a sale, tell me about a time you dealt with a difficult customer, tell me about a time you showed initiative, Why should you be a RSR for the Hershey Company?   1 Answer
  6.  

    Retail Sales Representative Interview

    Anonymous Employee in Minneapolis, MN
    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at The Hershey Company (Minneapolis, MN) in March 2015.

    Interview

    Immediately received an email after I applied to set up a phone interview. The interviewer asked one very strangely worded question, then asked if I would relocate. The job was posted in my local area. I said, 'no.' The interview was over after that. Be cautious about the company posting jobs in your area, but ask you to move immediately.

    Interview Questions

  7. Helpful (5)  

    Retail Sales Representative Interview

    Anonymous Employee in Spokane, WA
    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 5 daysinterviewed at The Hershey Company (Spokane, WA) in February 2015.

    Interview

    My objective interactions with a Hershey recruiter:

    Friday: Hershey recruiter emails me through a job board, suggesting I apply for the Retail Sales Rep position in Spokane, WA--the city that I live in. I reply that I am interested in the position. She replies with a link to schedule an interview, which I do for the following Monday.

    Monday: Interview goes very well and she tells me that she thinks I’m the guy for the position in Spokane, WA--the city that I live in. The next step is for me to formally apply online and we will schedule the second interview (a pre-recorded video interview).

    Tuesday: I formally apply on the Hershey website, but cannot find the job listing in Spokane, WA--the city that I live in. I let the recruiter know this, and she responds “Yes, Spokane was filled a few days ago.” Even though I spoke with her YESTERDAY about the open position and was initially contacted only 2 business days prior about the open position. According to her statement, the position had been filled during my entire interview process.

    Wednesday: I took the second pre-recorded interview for a different location with tape over my cam/mic and wrote down all the questions for Glassdoor.

    My take on what happened:

    My experience was like that of a few others I’ve read on Glassdoor where Hershey pushes you to move later on in the interviewing process. I perceive two scenarios with Hershey’s HR department. They either have a very delayed system and do not know until well after if a position is filled OR they are intentionally pulling a bait and switch with their location listings. Either way I was not at all impressed with Hershey for wasting my time.

    Salary offered: 39,000 @ 40 hours, 47,000 with overtime
    Benefits offered: company car, $25/month cell phone stipend, full health, dental (you’ll need it with the sweets) and vision.

    I hope my recon on the second interview helps someone get the job!

    Interview Questions

    • All 2nd interview questions: Give an example of an accomplishment you are proud of. Why are you interested in this company, specifically in a sales role? describe employment history/briefly explain past positions and how they relate to this role, explain any employment gaps and reasons why you are pursuing other career opportunities at this time? Specific location preference, willing to move, why these locations? What has been your biggest accomplishment at work/school? STAR Tell me about a time you dealt with a person who was upset and it was your job to resolve the problem? STAR Tell me about a time when you had to use data to support proof in order to influence someone. STAR tell me about a time when you did significantly more than was required of you in a job/class. How would you prepare for meeting with a client store manager (strategies) for gaining floorspace f/a new product? Is there anything else you would like to add to help us understand why you would be top candidate for this position?   Answer Question
  8.  

    Retail Sales Representative Interview

    Anonymous Employee in Gainesville, FL
    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeksinterviewed at The Hershey Company (Gainesville, FL) in February 2015.

    Interview

    The first interview was relatively easy, moved on to the next step which was the on site visit in Jacksonville. The Lady that was with me was very nice, but the job seems very lonely. Moved on to the final interview, where 2 guys interviewed me, I was the first one at 7am, and they seemed to not be engaged. There was no chemistry.

    Interview Questions

    • Tell me about a time you failed at something? tell me about a time when you cashed in on an opportunity? tell me about a time lead a group.   Answer Question
  9.  

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at The Hershey Company.

    Interview

    I recieved an email from Career Builder, and upon receipt, I researched the company. Very impressed with their values and contribution to society, I applied. I receive the initial call within a week of applying. The initial interview is a phone interview in which you discuss the position and Why Hershey's. Next is the virtual interview. You are asked nine questions, and provided three minutes to answer each question. These questions are behavioral based and require that you use the STAR method. Next is the field day. You spend a day (8 hours) shadowing an RSR to get a feel for the job. My RSR was pretty awesome and covered a lot with me. The next step is to interview with the District Sales Manager of where you will be located via video. You are then asked behavioral questions again which are required to be answered using the STAR format. I am currently at this point. The next step is to interview with the Area Manager which is the final step. I can appreciate the interview process because it can ensure that they select the right person for the job.

    Interview Questions

    • Tell me about a time when you did not meet a deadline.

      Are you willing to relocate?

      Why Hershey/Sales?
       
      Answer Question
  10. Helpful (2)  

    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 3+ monthsinterviewed at The Hershey Company.

    Interview

    This company is so unprofessional. First of all, I got contacted by a recruiter online about this job and she explained to me the job and benefits. I then had to a video interview that lasted 30mins. They said I would hear back within one week if I was chosen to move forward. I didn't hear back until two weeks later that I was chosen. Then it took over a month to schedule a field day with a rsr. This rsr made me do physical work even though it's against company rules. I had to carry boxes, open boxes, stock shelves, and at one point I had to stock a whole shelve by myself while the rsr left me. Regardless, I got an email from another recruiter to pick out locations that I wanted to relocate to. I picked my top four and it took over two weeks to get back to me with a day for my panel interview. It was a video interview with the district manager of my desired location. The area manager wasn't there. The district manager looked like she just rolled out of bed. Her hair was in a messy bun and wearing a sweatband. Her dog barked a couple times throughout the interview. Told me the cities I wanted to relocate to were already filled even though the website said there were still openings. Said I would hear back within a week. Three weeks later, not hearing anything, I emailed my recruiter if she had any word and all I got was a genetic rejection email. Not even a personal rejection email. That's the most rude, unprofessional, cowardly, lazy way to say no. I spent over three months on this interview process, took off work at my current job, worked so hard at my field day that I was sweating and after all this, I got a genetic rejection email. I'm extremely angry and disappointed and annoyed. I'm never buying another hershey product again.

    Interview Questions

  11.  

    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at The Hershey Company.

    Interview

    Interview process starts with an initial phone interview, followed by a web based interview, a day in the field and finally a panel interview. The phone interview is straight forward, the recruiter explains the role and talks to you about your resume. The web based interview consists of 9 questions which you are expected to answer in the STAR format. Most of the questions are based on you past experiences in sales and building relationships. Be prepared to go into detail and prepare thoroughly if this is your first web interview, it is a different experience!

    Interview Questions

    • Tell me about a difficult customer you have faced and how you won them over.   Answer Question

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