The Zappos Family Interview Questions

Updated Oct 13, 2014
Updated Oct 13, 2014
46 Interview Reviews

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  1.  

    Outlet Operations Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at The Zappos Family.

    Interview Details

    Very cool process. The company gets to know personally and professionally taking the non-traditional approach. You're welcomed to be yourself, which lows the tension and nervousness during the interview.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Seasonal Customer Loyalty Team Member Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took 2 weeksinterviewed at The Zappos Family.

    Interview Details

    Note that this is what I went through for their 2013 season, might be different this year. The process begins at your temp agency and any prerequisite testing they might need. Afterwards you are set up to record and send an online interview. You're recorded on webcam, asked questions and given a time limit to answer. You can't redo the question, but you are in control of when the time limit counts down and are given a "practice round" you can watch beforehand. If you make it from there, you take a "speed interview" alongside other prospective employees that works similar to speed-dating. You sit down at a long table and answer questions from an interviewer for a few minutes then shuffle to a different one. If your interviewer finishes their list of questions before the time is up they'll try to make small talk which is almost a question itself. They're looking for how you interact on a personal level, personality and individuality is a big selling point. Get pass that and you're all done with only training left.

    Interview Questions
    • What do you do when an irate customer is asking for something that clearly goes against policy?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Marketing Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at The Zappos Family.

    Interview Details

    Applied online, got an email scheduling a Skype interview with me the following week. The Skype interview was with HR, and it went really well. It was basic stuff asking me about my education, knowledge of the particular position's skills, etc. I was then told that they wanted me to speak to two members of the Marketing department. I spoke with them later that week. It was very relaxed and comfortable for me. We discussed the position, Las Vegas, team building, etc. The seemed very impressed with my knowledge of Zappos culture, so study up!

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    CLT Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 1+ weekinterviewed at The Zappos Family.

    Interview Details

    I applied for the CLT position right before Zappos changed their hiring practices. A friend of a friend sent me a text to tell me the link was up, and I applied online as quickly as possible. The link was gone 30 minutes after I heard about it! Within a few days I got an e-mail informing me that the first step in the process was for me to take two different online assessments. One was a typing test. I think you only had to be able to type 20 wpm. The second test was a grammar assessment. Both were simple and straight forward. The day after I'd taken the tests I got another e-mail letting me know I'd passed. The next step was a face to face interview! I interviewed with two different ladies. One did the "Culture" interview and the other did the "Technical" interview. My culture interview was a normal kind of job interview with a few "Zappos" type of questions. That lasted about 45 minutes. I wold definitely say remember to do your homework on the company before you go! Then it was on to the technical interview. That took place in a small room with a computer. She would give me scenarios and then watch as I used the Zappos website (or google) to find what the customer was looking for. It seemed like they were just checking to make sure you had a general understanding of how to work the internet! :) She also asked me some "What would you do" type of questions related to helping an escalated customer call. (Like a family going on vacation who didn't get their new shoes in time). I have a few friends. Then my interview was over and I was told they would be deciding within the week. I left the interview and went to a movie. When I got out I had an e-mail telling me I'd made it to the next step. The position was mine as long as I passed their employment verification and background checks. That process took about one week. After that I got a call officially offering me the position!

    Interview Questions
    • Knowing what you know about Zappos Core Values, if you had to help me plan a fun themed event, what kind of event would it be?

      In your previous jobs name a situation where you had an idea that was not well received by your fellow employees.
        Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Merchandising Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Extensive. Application, video cover letter, Merchandising challenge, online interview, flew out to company to interview with specific teams (it varied, but I had 5) and a culture interview with HR.

    Interview Questions
    • If you stuck on an island and you had to pick two items to have with you...   View Answer
    Negotiation Details
    Do it! It's a great experience and you will not regret it.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Assistant Buyer Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied through other source. The process took 4+ monthsinterviewed at The Zappos Family.

    Interview Details

    Emphasis is on cultural fit so please be yourself as they value individuality. Overall interview process took 4 months with an online interview, video interview, several phone interviews and an onsite interview. Interviewers were polite, spunky and asked a lot of questions that revolve around technical experience as well as your work style. Best advice is to be prepared and be yourself.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Customer Loyalty Team Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online – interviewed at The Zappos Family in August 2014.

    Interview Details

    I applied through a link posted to Facebook by a current employee. Initial application was somewhat lengthy and done online. It contained some off the wall questions - what would your theme song be, which superhero would you be. It gave you an idea of the feel of the company. Next was an automated online skills test and interview. After that I was called into the office for a face to face interview. Easily the most laid back, least anxiety producing interview ever. The 45 minute interview flew by and it felt just like having a chat with a friend. This is the 'culture' interview to make sure you are a good fit with the company. After that there was a quick 'technical' interview where I was asked to navigate the Zappos website and find information as well as finding info off the website. I got a call no more than a half hour after leaving the interview with the job offer.

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    CLT Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at The Zappos Family in August 2014.

    Interview Details

    After I created my account through the Zappos Insiders site, I was eventually contacted by my recruiter and from there it was actually pretty fluid and quick. Anytime I sent and email to my recruiter she generally responded really fast, which was a pleasant surprise compared to other jobs. From there, I was given the links to my skills test as well as me creating a video interview.

    The video interview itself wasn't intimidating, there is a time limit and no chance on 'do-overs' but the point is more about creativity and being yourself versus a rehearsal. There was also the typing test which eventually led to me being sent the last few parts of the process which also included writing a letter to Tony on why you believed you should be hired. Personally, I adored their application questions and getting the chance to write out answers like 'My favorite Superhero and why?'-- overall I enjoyed each step.

    Once I'd submitted everything and moved through each point, I had my in-person interview which included another skills test with the computer. I had never been to Zappos' HQ before and I was honestly very astonished with how friendly everyone was. I've worked at alot of huge employee filled placed, but non that had that warmth behind the greetings. Heck, even the other guy that was there for an interview at the same time as me was very friendly (Me and him both actually were taken on and we're in the same training class now, giving me a friend/coworker right off the bat.)

    The interview was amazing, my recruiter was a joy to meet in person and not only did I address your average Interview questions, but we talked and joked around. It was more like having a talk with a new friend getting to know them than it was an actual interview. We were having such a good time we didn't realize how much we'd been running over before I was suppose to switch to the other employee who was doing the skills portion.

    Next up, you interview with another person where you sit at the computer and take on mock call situations while navigating Zappos. It was the first I'd ever actually been put in that situation, but it was actually really cool to see them interested in gauging a person's ability and desire to empathize, navigate, and also accommodate the customer. After everything was said and done, I felt really good about it all and in all honest I had never had so much fun on an interview.

    It only took a couple days before I heard back, the last parts being the need to run my background check. That all went smoothly and I was given my offer.

    All and all, it was an awesome experience and I only wish more places tackled their recruiting process like Zappos.

    Interview Questions
    • If I was going to hold a parade, what would the theme be and why?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Customer Loyalty Team Member Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at The Zappos Family.

    Interview Details

    I signed up on the zappos website to be an "insider" and right away was contacted to come to a nice cream social at the zappos hq. I posted my resume and a video cover letter on the website and went to the party to network a bit. Within a week I had received 3 emails regarding positions that they were filling and process of interviews. I did a virtual interview, a skills test, grammar test, and typing test from home. I got an email the next morning to schedule an interview. I had 2 in person interviews. One with an hr rep, one with a clt recruiter / hiring mgr. I did a mock order and answered questions about my background and work history in the first, and answered creative culture based questions in the second. All in all it was a fun process and they respond quickly. I would 100% do it again and would encourage anyone to apply.

    Interview Questions
    Negotiation Details
    No negotiation at all. Accept or they'll give the spot to one of the other 60 candidates
    Accepted Offer
    Difficult Interview
  11. 2 people found this helpful  

    Merchandising Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at The Zappos Family.

    Interview Details

    I applied online and submitted my resumé, a virtual interview, a video cover letter, as well as an online Sumo challenge. After reviewing my application, I moved on to the next round, where Zappos flew out the candidates to Las Vegas to interview for two days. The first day was spent doing activities and meeting Zappos employees and the second day was interview day. You could interview with one or more teams, in addition to having a culture interview, so a total of two or more interviews. After interviewing, Zappos flew us back home. About a week and a half later, we heard back if we had received an offer. The whole process was awesome and really on-par with the Zappos culture. Zappos really wants to make sure their employees and interns are culture fits, while still have the work hard, play hard mentality. If you're looking for a stiff, corporate atmosphere in a cubicle setting, Zappos isn't the place for you (but who really wants that?). Overall, it was a great experience!

    Interview Questions
    • What two things would you bring if you were on a deserted island?   Answer Question
    Accepted Offer
    Positive Experience

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