I applied through an employee referral and the process took 2+ weeks - interviewed at Time Warner Cable in May 2010.
Interview Details – You get called by a recruiter. If she likes you you fill out a test online answer it as if you a go getter and have urgency. After that your called in for a one on one. Look professional and be prepared to sell something to your interviewer. After you have a background and driving check then a drug test.
Interview Question – Sell something Answer Question
Negotiation Details – The offer is what it is
I applied online and the process took 6 days - interviewed at Time Warner Cable in February 2014.
Interview Details – Filled out an online application and was contacted 3 days later by the recruiter and did a brief 15 minute phone interview; went over basics on my resume, schedule for training and work if hired and hourly pay. Was scheduled for face to face interview the next day. I was one of 3 people at that particular interview time. We all meet with 2 managers, a trainer and a rep one at a time. I was with Manager 1 first and we did a role play where I was a rep, and the manager called in with a problem with a product (this time it was her remote) and troubleshoot some ideas to get it fixed (its not about fixing the product, since you are not trained to do that yet, its totally about your customer service skills) and also upsell one of TW's services to the customer (the recruiter told me on the phone this was part of the interview and to make sure I picked out 2 or 3 products/services to get familiar with- make sure you do this! And make sure you have some rebuttals). This is what I was most nervous about, but easiest part of interview. Then we switched and I meet with the rep and got a tour of the building. I then meet with manager 2. Lasted about 10 minutes, basic interview questions. Nothing unexpected. Make sure you focus on sales experience and overcoming rejection. The whole experience up until this point had been excellent. The final (and least pleasant) part was the meeting with the trainer. He asked the normal interview questions; but you could tell that to him , there was only one way to answer a question. If he disliked/disagreed with my answers (after he made me defend them ALL) he started to dismiss me. I had taken a few weeks off after I left my last job, and beginning to apply for new jobs (I spent some time with my family, finished up some school classes. Just enjoying time off after working non stop for 15 years) And he just could not understand that. There was no way someone would be without a job. He basically called me a liar in saying I left my job voluntarily. I just killed him with kindness and gave him a direct number to my previous manager to use as a reference. That lasted about 15 minutes. The whole thing lasted less than an hour. My interview experience overall was fantastic. The first 3 people I meet with were personable and polite and very informative. Just be very aware, no matter the title of the position you are applying for, this is a SALES job. That was made very clear several times during every part of the interview. No matter why the customer is calling in, you are required to offer/sale them something. If you don't enjoy upselling, high volume/back to back calls or can not handle upset/angry customers coming at you on a regular basis; you want to strongly consider if you really want to apply to this position. There is a lot of room for growth and success, but it is not a job for everyone
Interview Question – Nothing out of the ordinary. Make sure you have a good list of pros/cons strengths/weakness and examples of each specific to sales and customer service Answer Question
Negotiation Details – No negotiation. This is the pay, these are the hours. And no time off during training (5-6 months)
I applied online and the process took 1 week - interviewed at Time Warner Cable.
Interview Details – Initial communication is through the website and a browser-based system to determine how you do in certain call center scenarios. Attention to detail will easy push you through on that side to get an interview at the office. Most interviews are very short, and, as long as you show a willingness to do the job and meet the metrics, they will more than likely push you through.
Interview Question – How do you expect to handle a day after you have taken multiple problem calls? View Answer
Negotiation Details – No negotiation.
I applied online and the process took 2 weeks - interviewed at Time Warner Cable.
Interview Details – Phone Interview, 2 in person interviews with Manager/Director and peers
Interview Question – Not very technical. Questions about Ethernet, MPLS, DNS, TCP/IP, etc. Just to gage level of knowledge. Almost like a oral exam than an interview. Some situational questions as well, like tell me about a time that you disagreed with your manager or a peer etc. Answer Question
Negotiation Details – No negotiating. The salary was set. Take it or leave it.
I applied through an employee referral and the process took 3 weeks - interviewed at Time Warner Cable in September 2012.
Interview Details – Applied onlin with employee referral, took two tests, if you dont pass you wont even get a call, received call from recruiter and set up face to face listen to someone take some calls for 30mins then face to face interview with supervisor. They will send you a job offer via email the you go through the background and drug test. Once you get those taken care of and you pass, then its just hurry up and wait for a training class to start
Interview Question – What will not like the most about you in 3 months?? View Answer
Negotiation Details – take it or leave it
I applied through a recruiter and the process took 4+ weeks - interviewed at Time Warner Cable in November 2013.
Interview Details – Contacted by recruiter, recruiter screened me and set up interview with hiring manager, manager set interview with his director, call back from hiring manager an offer was coming, recruiter sent me onboarding email and screening.
Interview Question – I got the impression they tried to scare me off by telling me how fierce the competition would be and how much work the position would be. View Answer
Negotiation Details – Relatively little room for negotiation, it was a take it or leave it offer.
I applied online and the process took 2 months - interviewed at Time Warner Cable in January 2010.
Interview Details – Had to take a math test and a computer test to make sure I could use the start bar, copy and paste etc... Had a phone interview followed by a interview with HR. Time Warner Cable focuses on sales no matter what department you work in so if you are interviewing with them make sure to mention you don't mind sales at all because even if you are a tech, or a csr or a janitor you will be doing some sort of sales.
Negotiation Details – I did not negotioate I simply accepted
I applied online and the process took 4+ weeks - interviewed at Time Warner Cable.
Interview Details – 3 interviews, then job offer.
Interview Question – Would I be willing to relocate? View Answer
Negotiation Details – Negociation went well.
Very Difficult Interview
I applied online and the process took 3 days - interviewed at Time Warner Cable in May 2013.
Interview Details – Jobs are listed on jobs.timewarnercable.com/?utm_source=careersite. The website has a questionairre that needs completed. A recruiter will contact and go through an over-the-phone interview. Once that is passed, they will schedule an on-site interview. Questions range from customer service questions to networking.
Interview Question – Subnetting and OSI Answer Question
Negotiation Details – I did not need to negotiate; the terms were very agreeable.
Very Easy Interview
I applied online and the process took 1 week - interviewed at Time Warner Cable in October 2012.
Interview Details – Panel Interview. Easy questions. If you get an interview its up to you
Interview Question – All the questions were general questions. Answer Question
Negotiation Details – N/A
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