Time Warner Cable

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Time Warner Cable Interview Questions & Reviews

Updated Jul 16, 2014
All Interviews Received Offers

Getting an Interview  

68%
8%
6%

Interview Experience  

72%
20%
7%

Interview Difficulty  

Average Difficulty
261 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Ontario, CA

I applied in-person and the process took 2 weeks - interviewed at Time Warner Cable in September 2010.

Interview Details – The hiring process is pretty easy. This is a high turn over position so they're used to hiring pretty much anybody who knows how to use a pc , which in this day and age is common. I'm sure half the applicants know more than the supervisory personnel who actually perform the interviews.

Interview Question – It's pretty standard, just be sure to mention you "love people" and emphasis on how much patience you have. Trust me you're going to need it!   Answer Question

Negotiation Details – The pay is not negotiable


Accepted Offer

Positive Experience

Average Interview

Marketing Coordinator Interview

Marketing Coordinator
New York, NY

I applied online and the process took 3 weeks - interviewed at Time Warner Cable in June 2013.

Interview Details – Received a 20 minute phone initial interview with recruiter. Was asked to submit a writing sample from my portfolio showcasing my writing talent than was invited back via email for an on-site interview with the hiring manager. A week later, I was invited back for my second interview with a senior director. Very open and general questions regarding my educational background and my work experience. Where I saw myself in five years and such.

Interview Question – There wasn't one   Answer Question

Negotiation Details – No negotiation, apparently it's what they offer all coordinators


1 person found this helpful

Accepted Offer

Positive Experience

Systems Engineer Interview

Systems Engineer

Interviewed at Time Warner Cable

Interview Details – Was initially contacted by an HR representative via email then by phone. I was then scheduled for a phone interview with the department manager. After a wonderful conversation with him. He then passed me back to HR for another phone interview with a technical lead. In this interview I was asked technical questions and was gained by how I responded more than the actual awnsers. After I was green lighted from him I was handed back to HR for consideration by all stakeholders. I was then contacted one last time for an offer of employment with a generous compensation package and benefits. After accepting, I was emailed information and access to their on boarding online system when I completed paperwork to include I-9 and W-4. I am now waiting until my official start date to begin work

Interview Questions

Negotiation Details – Sort and sweet. Initial offer was more then my stated requirements. :-)


Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Flushing, NY

I applied through college or university and the process took 1+ week - interviewed at Time Warner Cable.

Interview Details – The hiring process is not long. If you go on their website and fill out an application then you take a test and a recruiter will call you will do mini phone interview. After that is done, if you succeed they schedule you a face to face interview. The face to face interview is 2 hours long and has 4 sections. There is an interview with a supervisor. Another interview with another supervisor, a mock stimulation (role play), and they give you a tour of the facility. Then it when it is over and they send on your way and say all 4 supervisors will meet and discuss your interview and then they'll contact you with their decision.

Interview Question – tell me what is a coax cable and what it does.   Answer Question

Negotiation Details – Easy


Accepted Offer

Positive Experience

Average Interview

CSP Interview

CSP

I applied online and the process took 4+ weeks - interviewed at Time Warner Cable in May 2014.

Interview Details – 1st call with a recruiter. I was told me about position and asked me 3 questions, had call center exp. so ez. Then asked if I wanted to schedule 2nd interview, I did, it was about a week later and the recruiter informed me to study 2-3 products and be familiar w/ them b/c I would be tested on my ability to sale. I was also advised that if i was selected to move on, i would hear back in about 24-48 hrs w/ addt'l details. I went to interview and 1st had tour of facility i would be working, next spoke w/ a sup. Sups didn't seem to be prepared to see me so early. Spoke w/ 1st sup who asked me about 3-4 behavioral "what would you do questions?". Next spoke w/ sup from another dept, asked me a few more, in-depth behavioral questions. I then had a simulation w/ another sup. where I had to troubleshoot issues w/ a remote. I made sure once issue was resolved to work in my upsell. Heard back day later w/ offer, recruiter sent me info in email about onboarding processing and drug and background screening. Training started a few weeks later and was about two months.

Interview Question – Basic behavioral questions.   Answer Question

Negotiation Details – Didn't negotiate. Great base pay and benefits.


Accepted Offer

Negative Experience

Very Easy Interview

Call Center Agent Interview

Call Center Agent
Milwaukee, WI

I applied online and the process took 6 days - interviewed at Time Warner Cable in January 2013.

Interview Details – I have nothing to say. TWC screwed all the employees in the call center and then terminated them by the 100's. They forced pay reductions for commissions and forced employees to sign these documents or face termination. TWC began terminating employees for minor infractions so they didn't have to pay UE

Negotiation Details – Took what I could get


Accepted Offer

Positive Experience

Difficult Interview

Account Executive Interview

Account Executive
Dallas, TX

I applied through an employee referral and the process took 2 weeks - interviewed at Time Warner Cable in September 2011.

Interview Details – You're asked to take a personality test as well as interview with the hiring manager and director. There is also a possibility to interview with some of the current team members in the position you're applying for. You will also be asked to put together a 30-60-90 day business plan.

Interview Question – I was right out of college and didn't have any sales/ industry experience. Many of the questions asked were relevant to the industry.   Answer Question

Negotiation Details – The recruiter negotiated it between the director and myself. I ended up getting more than originally offered.


Accepted Offer

Neutral Experience

Very Easy Interview

Retention Representative Interview

Retention Representative

Interviewed at Time Warner Cable

Interview Details – The process started with a phone interview. After the phone interview, I was offered a in person interview for the following month. The in person interview was conducted by two supervisors which lasted an hour. I was then offered the position two weeks later with a start date the following month.

Interview Question – Not difficult at all.   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Inbound Sales Representative Interview

Inbound Sales Representative

I applied in-person and the process took 1 week - interviewed at Time Warner Cable.

Interview Details – Stood in line for two hours for a 10 minute interview. I took a skills test at home on the computer. A week later I received a phone call offering me a position. I had 24 hours to accept and start the process of getting my drug test done.


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Inbound Sales Representative Interview

Inbound Sales Representative
Van Nuys, CA

I applied through a recruiter and the process took 2 weeks - interviewed at Time Warner Cable in April 2014.

Interview Details – Recruiter emailed me after i applied to another position. Did a quck phone interview with him, he gave me a BUNCH of tips about how to better answer the questions, which was a pleasant surprise for me. Then i followed up with glassdoor.com to see what other Inbound sales position people were asked. I was prepared for every question, they read from a script... "What was a sale you didn't want to do, and how did you overcome it".... role play scenario with one rep, and how you handle it is you LISTEN to what his needs are, kids, family, cooking, sports, history, etc, and then you tell him about the channels 'TWC" has to satisfy those needs, and talk about how the packages will save money and especially reference how having a package will mean one bill, and not three seperate bills if you have internet through one service, tv through another, and phone through another... etc...

they ask if you had sales quotas at your previous position, what was a scenario where you had to flip a client who was unhappy with a sale... etc

oh, btw, twelve bucks an hour for six months of training, we'll see if i make it through it, i hope so...

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