Time Warner Cable

  www.timewarnercable.com
  www.timewarnercable.com

Time Warner Cable Interview Questions

Updated Dec 12, 2014
Updated Dec 12, 2014
299 Interview Reviews

Interview Experience

Interview Experience

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299 Candidate Interview Reviews Back to all interviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    the interview wasn't hard at all.i was interviewed by 3 managers.i had to do a mock call, than i was given a tour of the call center.ask alot of questions.dress casual

    Interview Questions
    Negotiation Details
    no
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Field Service Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Time Warner Cable.

    Interview Details

    The online exam or assessment is useless to tell whether someone is qualified to install cable lines or services to a customer. The test consists of 30-50 deductive& reasoning questions and 50 or personality questions.The test is, in all honesty, ridiculous. The first 10 questions or so are TIME BASED deductive and reasoning. You are given a paragraph of uncompleted facts with a series of logical order. For example: Lisa's flight is two hours after Tom's. Deena's flight is second. Valerie's flight is at 4 pm. Steve is flying out before Tom but after Deena's. Sue's flight is at 4:05. What time is Lisa's Flight????

    Now of course this is not the exact question and answer, but an idea of what you will be dealing with. At times they get more difficult and you only have 2 min to answer each scenario. Just clearing up all the details and getting them in some sort of order will take most of the time. Then you have to choose the best answer for that situation. If you are not prepared, it will throw you off track quickly.

    The second part of the test are more situation and personality type questions. Not difficult to answer, and they are not on any time limit. However, they are tricky in the sense because they are looking to categorize your personality as weak, sensitive, distracted easily, opinionated, etc. etc. There is no right answer, However, it is based on more of a psychological profiling to see if you fit into what they are looking for in an employee. Try not to answer those type questions with too much emotion or feelings. This company has no heart, no feeling, and don't want people who fall into this category, and think for themselves. Logical and understanding of customer needs is not what this company wants in their employees. They don't want to hire those who may rock the boat or question the poor ethics that the company possess. They want hard nosed, focused on the task type of employees that do not take reason, and or sympathetic type personality traits.

    Interview Questions
    • Would I take half of what I would normally get paid? 20 years of cable/tv/internet, voice & data, fiber experience and the most I might get offered would be $15.00 and hour, really? She started with $13.00 and hour. Now like most people I expect they would pay for experience, knowledge, skill as would be customary. Nope they low ball the hell out of you and tell you, you would have to move up to level 4 or 5 to even get close to what I normally make. ABSURD... Hey TWC, if you want my experience and skills you need to pay me appropriately. This is not arrogance it is simple math I can't pay a mortgage and feed my kids on a salary that is intended for entry level techs. After I declined that I would not accept $15.00 and hour or less she no longer cared. She removed my application for consideration. AT&T starts techs out for Uverse at $15-$16 and more for experience. Hey TWC get a clue! People can't live off your pay unless they have no bills or responsibilities.   Answer Question
    Reasons for Declining

    LOOOOOOW PAY!

    Declined Offer
  3.  

    Direct Sales Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at Time Warner Cable.

    Interview Details

    Pretty straight forward, asked the basic questions, they interview focused more around the current chaos in the department and is that an environment I thrive in. They weren't kidding!! Having and inside referral put me at the head of the line.

    Negotiation Details
    No negotiation, take it or leave it
    Accepted Offer
    Neutral Experience
    Average Interview
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  5.  

    Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Not bad. Very easy and comfortable interview. List of standard questions, what type of experience? Where do you see yourself in 5 years? Etc.

    Interview with 2 managers after the HR interview.

    Accepted Offer
  6.  

    Retention Representative Interview

    Anonymous Interview Candidate in West Columbia, SC
    Anonymous Interview Candidate in West Columbia, SC
    Application Details

    I applied online. The process took a weekinterviewed at Time Warner Cable in November 2014.

    Interview Details

    Completed application online. Fairly straight forward. Received email containing testing info and completed interactive customer service based test online. I found it easy to navigate, understand and complete. TWC seems to leverage technology throughout the hiring process. Passed online test and was contacted by a recruiter for an initial phone screen. Recruiter went over the usual experience related questions then asked additional questions to gauge my attitudes and opinions. Passed and was scheduled for an interview the best day. Interview lasted about 20 minutes or so. The supervisor was engaging and seemed interested in what I was saying taking detailed notes. The next day I was given an offer and sent the links for the background and drug screen. Again good use of technology. Completed onboarding online and did the drug screen the next morning. Was notified of passing both the background and drug screen before noon that day. The whole process was quick and seem less.

    Interview Questions
    • Name a time when you did your best to help a customer but didn't have a favorable outcome? How did you handle it?   Answer Question
    Negotiation Details
    No negotiations. It's base pay plus commission.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Retention Specialist Interview

    Anonymous Interview Candidate in Culver City, CA
    Anonymous Interview Candidate in Culver City, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Time Warner Cable in November 2014.

    Interview Details

    Typical process . Phone interview with basic questions . Very nice recruiter with a positive attitude . Passed phone interview and invited for face to face interview with supervisor. Interview lasted for about an hour with basic situational questions plus a mock phone call of trying to retain a tax customer. Very nice office and overall nice people that work there . Next day I received a call to offer the position.

    Interview Questions
    • Name a time when you had to own up to a mistake you made?   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Direct Sales Interview

    Anonymous Interview Candidate in Staten Island, NY
    Anonymous Interview Candidate in Staten Island, NY
    Application Details

    I applied online. The process took 2 weeksinterviewed at Time Warner Cable in November 2014.

    Interview Details

    I was interviewed by the supervisor for Direct Sales and another Manager, it was an awesome experience having actual customer scenarios been talk about. my interview was about 1 and half hours.

    Interview Questions
    • nothing that was hard.... everything is related to your job and how your gonna allocate time to complete all the tasks.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Account Executive I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Typical interview process for an account executive position. First interview goes into lots of detail about what the job is all about to see if you would be a fit. Second interview more information about the job and questions about your background,strengths and weaknesses. Overall fairly straight forward fairly relaxed process. They want to make sure you know it's not easy work.

    Interview Questions
    • How would you approach your sale process from beginning to closing the sale.   Answer Question
    Negotiation Details
    It's basically a take it or leave it offer.
    Accepted Offer
    Positive Experience
  10.  

    Direct Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Time Warner Cable.

    Interview Details

    Easy if you don't mind working longer hours than most people and don't mind walking all day and knocking on doors and have a sales bone in your body your in.

    Interview Questions
    • If you have a sales background your in basically. if you don't but seem like someone people wouldn't mind talkin to you might have to sell them on how you can sell things but it's a very simple interview if you aren't creepy you'll get the position they are always hiring   Answer Question
    Negotiation Details
    No negotiation take it or leave it.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Retention Representative Interview

    Anonymous Interview Candidate in West Columbia, SC
    Anonymous Interview Candidate in West Columbia, SC
    Application Details

    I applied online – interviewed at Time Warner Cable in October 2014.

    Interview Details

    Hiring process is taking about 3 weeks. Still waiting on background check to come back it's been over a week now.
    The interview was not hard at all and online application is easy to navigate.

    Interview Questions
    • When a time you did everything to get a sell and didn't get it   Answer Question
    Negotiation Details
    None
    Accepted Offer
    Easy Interview

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