Time Warner Cable Interview Questions & Reviews

Updated Aug 25, 2014
Updated Aug 25, 2014
269 interviews

Interview Experience

Interview Experience

72%
19%
7%

Getting an Interview

Getting an Interview

68%
8%
6%

Interview Difficulty

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Average

Interview Difficulty

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269 Candidate Interview Reviews Back to all interviews

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  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 days - interviewed at Time Warner Cable in June 2014.

    Interview Details

    When I first arrived for the interview I was 15 mins early like they tell you to be and waited 45 mins for the actual interview. They ask you a few usual questions, then role play in which you have to fix a customer problem then upsell to them. They also lie to you about the hours you are going to be working, I was told certain hours then once I accepted and was in training found out it was a shift bid and they change your hours every 6 months based on performance.

    Interview Questions
    • The only thing that was difficult for me was the role playing because I have no selling experience and you had to come in trying to upsell something.   View Answer
    Negotiation Details
    There was no negotiation, either you accepted the job or you didn't
    Accepted Offer
    Negative Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Flushing, NY
    Anonymous Interview Candidate in Flushing, NY
    Application Details

    I interviewed online - interviewed at Time Warner Cable in July 2014.

    Interview Details

    The interview was easy, very fun but a long 2 hour process. FYI the tour IS AN INTERVIEW ask questions get noticed stand out make sure you be confident in your answers. Good luck

    Interview Questions
    • What would you do if you saw someone doing something dishonest?   Answer Question
    Negotiation Details
    Nonnegotiable flat rate $13.00p/h plus commission
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Teir III Technical Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 2 months - interviewed at Time Warner Cable.

    Interview Details

    long interview and hiring process from the pre-screening tests there were 5 different levels . then the face to face interview and background check. It took about 60 days before i was actually made an offer. then the drug screen

    Interview Questions
    Accepted Offer
    Positive Experience
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I interviewed online. The process took 1 week - interviewed at Time Warner Cable in September 2013.

    Interview Details

    You arrive and are not met in the lobby, you have to wait until they come out to get you. Dress professionally. You are led back to a room where you have a 1 on 1 interview with the normal scripted questions. You are told what the job is, and then when you are done, you don't know if you have the position or not. You have to wait for an email to tell you the next step, the positions normally do not open for 30 days after you have your interview, so you might want to hold off on your notice until you are contacted via email, and have the start up date in your pocket.

    Interview Questions
    • There really wasn't anything difficult about the interview, the position is customer service and all the questions are scripted.   Answer Question
    Negotiation Details
    It was online and the offer was there.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Service Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through a staffing agency. The process took 3 weeks - interviewed at Time Warner Cable in April 2014.

    Interview Details

    I waited 2 weeks, got a call for the interview. Went in with my resume, talked to 2 people, the Supervisor and a lead. They told me what I would be doing and what to look for, told me its just for a few months. It came down to 2 people and they chose me.

    Interview Questions
    Negotiation Details
    That it was for only 3 months, so would I still be interested in the position still.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Retintion Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    They ask alot about selling skills and how to help on the phone and experience. They need a lot of information about how to better the company and make the money they need to survive.

    Interview Questions
    • Name a time when you went above and beyond for someone   Answer Question
    Negotiation Details
    There was not one
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Direct Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through an employee referral. The process took 4+ weeks - interviewed at Time Warner Cable in December 2011.

    Interview Details

    It was very good two years ago.But now they change everything around in the company.Is not the same as before, is less benefits and more complicated system to be able to succeed in the field.

    Interview Questions
    Negotiation Details
    Was very good at that time.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service and Sales Interview

    Anonymous Interview Candidate  in  Flushing, NY
    Anonymous Interview Candidate in Flushing, NY
    Application Details

    I interviewed online. The process took 1 week - interviewed at Time Warner Cable in February 2011.

    Interview Details

    The Onboarding process, as its called, was pretty smooth and the human resorces team was a pleasure to work with. The interview consists of a phone pre-screening then a formal interview. The questions were pretty straightforward.

    Interview Questions
    • Trying to sell something to the hiring manager. They may ask you to sell a pen or a piece of paper to them.   Answer Question
    Negotiation Details
    Negotiable
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Ontario, CA
    Anonymous Interview Candidate in Ontario, CA
    Application Details

    I interviewed in-person. The process took 2 weeks - interviewed at Time Warner Cable in September 2010.

    Interview Details

    The hiring process is pretty easy. This is a high turn over position so they're used to hiring pretty much anybody who knows how to use a pc , which in this day and age is common. I'm sure half the applicants know more than the supervisory personnel who actually perform the interviews.

    Interview Questions
    • It's pretty standard, just be sure to mention you "love people" and emphasis on how much patience you have. Trust me you're going to need it!   Answer Question
    Negotiation Details
    The pay is not negotiable
    Accepted Offer
    Neutral Experience
    Average Interview
  11.  

    Marketing Coordinator Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at Time Warner Cable in June 2013.

    Interview Details

    Received a 20 minute phone initial interview with recruiter. Was asked to submit a writing sample from my portfolio showcasing my writing talent than was invited back via email for an on-site interview with the hiring manager. A week later, I was invited back for my second interview with a senior director. Very open and general questions regarding my educational background and my work experience. Where I saw myself in five years and such.

    Interview Questions
    Negotiation Details
    No negotiation, apparently it's what they offer all coordinators
    Accepted Offer
    Positive Experience
    Average Interview

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