Time Warner Cable Interview Questions

Updated Jul 24, 2015
370 Interview Reviews

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  1.  

    Staff Accountant Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Time Warner Cable (Charlotte, NC).

    Interview

    Applied online, was called the next day and was invited to interview the following week. Everyone was extremely friendly and organized. Viewed presentation in a group with others applying for the same position. Had a personal interview with two interviewers. Received offer within two days. Learned a lot about the company. Positive experience.

    Interview Questions

  2.  

    NOC Technician Interview

    Anonymous Interview Candidate in Herndon, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Time Warner Cable (Herndon, VA).

    Interview

    Very straight forward. Ask the main technical questions required for that position but also more to see where your experience stands. Three panel interview but they make you feel at ease and make sure you understand everything they ask.

    Interview Questions

  3.  

    Direct Sales Representative Interview

    Anonymous Interview Candidate in Florence, KY
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online – interviewed at Time Warner Cable (Florence, KY).

    Interview

    pretty basic interview they blow a lot of smoke at you about you can make 6 figures a year in which a very very very small group does this very high turn over rate, they will explain all the benefits about the job and how it isn't very hard which is a lie. very difficult you are knocking on potential customers doors and trying to sell them at the door,

    Interview Questions

    • why i wanted work for the company   1 Answer
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Time Warner Cable in July 2015.

    Interview

    I was emailed by a recruiter we set up a phone interview. The phone interview was just a few basic situational/ behavioral questions. I passed that ,and she scheduled a face to face interview for the following Monday. The face to face interview was three parts :Behaviorial/situational questions asked by two managers. They were really nice and pretty laid back. The next stage of the interview was role play, which I was initially terrified to do. I was given information to read, so it wasn't 100% imporvised which was a huge weight lifted. After that interview I went up stairs and had a face to face with the lead manager. He was really nice and asked pretty much asked the same questions the first two managers asked. The interview process was pretty easy and I'm a total introvert, and have a hard time interviewing some times. The manager told me to expect an email from the recruiter regarding the decsion within a few days. I was contacted the next day and offered the position.

    Interview Questions

    Negotiation

    No negotiations

  6.  

    Direct Sales Interview

    Anonymous Interview Candidate in Albany, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at Time Warner Cable (Albany, NY) in July 2015.

    Interview

    It was very easy and quick. They were very responsive when decisions had been made. The only challenge was communication during the background check. During this step, I had no way of knowing what stage the process was in.

    Interview Questions

  7. Helpful (2)  

    Financial Analyst Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Time Warner Cable (Charlotte, NC).

    Interview

    I met with everyone who could potentially be my boss (roughly 8 people in groups of 1 or 2). They informed me of what the position would entail. They asked about my Excel skills and my ability to follow through on projects. There was one easy "case study" question. Everyone in the interview was friendly and welcoming. They were all very upfront when asked about what they like about the company and their current positions. They were also very interested in my concerns or thoughts about the merger with Comcast (which was in the works at the time).

    Interview Questions

    • Why are you leaving your current position?   1 Answer
  8. Helpful (1)  

    Customer Care Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Time Warner Cable (San Diego, CA) in June 2015.

    Interview

    Applied online. Was contacted by email about two weeks later by a recruiter. Recruiter emailed interview questions. I thought this was out of the ordinary because questions seemed like phone interview questions. Suffice it to say, I answered the questions at my leisure and emailed them back. I was asked to come for an interview two days later. At the interview four other candidates and I where greeted by the call center manager. In a group setting the CCM asked us a bit about ourselves in an attempt to losen us up before the formal interviews. I would add that this helped a lot. I was interviewed by two supervisors. And then did a role play. The first two interviews are focused on past customer service experience. The role play is a mock customer service (technical) call with emphasis on transitioning to selling additional services. To me, this seemed like the toughest part, but was the easiest because the interviewer was really nice, and I'm (I think) good at "breaking the ice" with people. After the role play I was taken on a tour of the facility. This entire process may be in a different order than was my experience. I had very good experience from start to finish. I highly recommend being yourself, and let your personality shine. I have a good sense of humor, and I believe this helped me a lot. I interviewed on a Wednesday. The following Monday I was offered the position via email.

    Interview Questions

    • Can you tell a about a time you went above and beyond to assist a customer.   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Employee in Canton, OH
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 daysinterviewed at Time Warner Cable (Canton, OH) in June 2015.

    Interview

    Was emailed by a recruiter who saw my resume on Monster, told me to come in for a face to face two days later, which was two people alternating questions, everyone was very nice actually

    Interview Questions

  10.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Time Warner Cable (Columbus, OH) in June 2015.

    Interview

    I applied to the Inbound Sales Representative position online and received a phone call the following day scheduling me in for an interview. The interview was very quick and enjoyable, I was given a tour of the company before leaving. A week later I received a call from the recruiter offering me the position.

    Interview Questions

  11. Helpful (3)  

    Direct Sales Representative Interview

    Anonymous Interview Candidate in West Columbia, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Time Warner Cable (West Columbia, SC).

    Interview

    Received a phone call from a recruiter that asked some basic questions about availability and training requirements. Had a scheduled in person interview with manager about 4 days later. Interviewed with manager and met second manager while there. They were very straight forward with the job and commission structure. Received a call from the recruiter that next Monday saying I received an offer and upon drug and background test I would be hired. Background test took 2 weeks and had to wait for next training session to roll around. The entire process until I began training took about 3-4 weeks.

    Interview Questions

    • Name a time where you had to deal with a stressful time at work.   Answer Question

    Negotiation

    There's no negotiation with this since it's commission based. Awesome commission structure with a base pay of $20,000. Great job for college student!

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