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Collections - Customer Service Representative Interview

Anonymous Interview Candidate
Accepted Offer
Average Interview


I applied through a recruiter – interviewed at Toyota Financial Services.


This is a 3 part interview process. First a recruiter calls to discuss your resume and qualifications, and schedule a first time face to face interview with lower management. The first interview in person is very laid back, but still professional. They explain the job and what it entails, and ask some basic questions. Then, if you're selected for the final interview, that's where it is more "strictly business" talk. It seems like a great place to work though. It seems employees are happy, and generally stay a long time.

Interview Questions

  • Describe a situation where you you worked in an ever changing environment, and had to cope with sudden changes in direction or policy. Give examples of how you managed these situations.   Answer Question
  • Think of a time when you were interacting with a customer who was unhappy, but you turned the situation around, so that both parties were satisfied in the end. Provide a step by step account of how you addressed the issue.   Answer Question
  • Think or a situation in a work setting that you would handle differently, if given the opportunity.   Answer Question
  • Tell me about a time when you needed to be creative, or think outside the box, in order to satisfy a customer request.   Answer Question

Other Interview Reviews for Toyota Financial Services


    Customer Service Representative (Collections) Interview

    Anonymous Employee in Chandler, AZ
    No Offer


    I applied through college or university – interviewed at Toyota Financial Services (Chandler, AZ).


    I did not obtain an interview yet, but the recruiter for the Phoenix (Chandler) area was very friendly at the career fair at my University this afternoon. You can tell she is very customer service oriented and wants the same person for the position, and is definitely waiting for the individual to sell his/herself in order to get the position.

    Interview Questions

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Toyota Financial Services

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