Toys ''R'' Us
Toys ''R'' Us Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Sales Associate (112)
- Cashier (45)
- Sales Team Member (35)
- Seasonal Sales Associate (30)
- Team Member (16)
- Assistant Store Manager (12)
- Department Supervisor (12)
- Store Manager (11)
- Associate (10)
- Overnight Stock (10)
- Senior Financial Analyst (8)
- Management Trainee (7)
- Assistant Manager (7)
- Business Analyst (5)
- Customer Service Associate (5)
- Bike Assembler (5)
- Cashier/Sales Team Member (5)
- Human Resources Assistant (4)
- Manager (4)
- Cashier/Sales (3)
- Human Resources Department Supervisor (3)
- Sales Floor Associate (3)
- Financial Analyst (3)
- Back of House Specialist (3)
- Back of the House Team Member (3)
- Seasonal Cashier (3)
- Department Supervisor With Keys (2)
- Director (2)
- Early Team Member (2)
- Department Manager (2)
Cashier/Sales Team Member Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at Toys ''R'' Us in April 2014.
Interview Details – Really simple one on one interview with the HR person. I was offered the job at the end of it. Questions were all the expected; "Give an example of a time you recognized a fellow worker for excelling at something", "explain a time when you worked as a team player", "if a customer needed assistance, there was a spill, and the front was calling for backup cashiers which would you attend to first?"
Interview Question – I don't really remember any of them being too difficult. You're allowed to pass on a certain number of questions anyway View Answer
Very Easy Interview
Seasonal Sales Associate Interview (Positive Experience; Very Easy Interview)
I applied in-person and the process took 3 days - interviewed at Toys ''R'' Us in October 2010.
Interview Details – Group interview. Had to pick a product out on the floor and speak to the manager about the product. You had to be specific. I can tell they were studying the choice of words I used and checking my tone of voice. I tried to sound as positive and enthusiastic as I can to get that seasonal position. By the way, this interview took place in 2002.
Accounting Manager Interview (Neutral Experience)
I applied online and the process took 4 weeks - interviewed at Toys ''R'' Us.
Interview Details – Long interview, 5 people to meet with, first phone interview, later whole day interview sometimes two days.
Wait time for offer is too long. Decision making process very long. No negotiations with benefits allowed.
Interview Question – Out of box ideas View Answer
Very Easy Interview
Overnight Stock Interview (Negative Experience; Very Easy Interview)
Interviewed at Toys ''R'' Us
Interview Details – Went in for my first interview, it was a group interview with two female employees (I'll give them fake names - Mary & Kate). They asked us 'basic hiring questions'; why would you like to join the Toys R Us Family? How Long have you been in the retail field?, share a story when you went above and beyond, etc...
After the group interview both employees Mary & Kate then had all of us wait outside of their "training/interview" room, and called us in one-by-one for the 1 on 1 interview.
Mary stayed in the original room we started in and Kate went into the next room. They called us randomly, I was the third one called into Mary's room and the person before me was rolling her eyes as she walked out. Mary did my one-on-one interview & could care less about doing so (kept losing track of what questions she already asked me & kept playing on her phone).
In the mean time, Kate obviously wasn't prepared and came in our room several times basically asking Mary what to do next, either she was missing something or didn't know what to do next...... (smh terrible)
Final task at the end of my interview, Mary gave me a paper clip and told me to "sell it" to her. Before I could even begin Kate once again bursts in the room, this time already talking to Mary and interrupted my "selling of the paper clip". Kate this time had a whole bunch of questions for Mary and was there at least 3 minuets.... the whole time Mary wasnt even making eye contact with Kate because she was texting or doing something on her cellphone. Finally Kate finished and left the room, I waited for Mary to finish up whatever she was doing on her cell phone and she did. She put the phone down, looked up at me and said, "Ok, are you finished?"... I told her, "Yes" and walked out.
Interview Question – All questions were expected, but the employees* that asked the questions were unexpected. Answer Question
Retail Sales Associate Interview (Neutral Experience)
I applied in-person and the process took a day - interviewed at Toys ''R'' Us.
Interview Details – It was a group interview where we sat in a circle and were asked general questions, like why we want to be a part of the company, etc. They asked for permission to do a background check. It was a short and painless process. The whole thing lasted about 30 minutes.
Interview Question – They asked a group of interviewees to select a toy and explain how that toy represents their workmanship style. Answer Question
Sales Team Member Interview (Positive Experience; Easy Interview)
Interviewed at Toys ''R'' Us
Interview Details – I applied online and received an email stating I was not needed later that week. Received a call from the hiring manager asking me to come in for an interview the next week. The interview process was not difficult; I arrived on time and we waited about 10 minutes for others to arrive. We went to the back for the interview to be conducted after being told to pick a toy from the sales floor.
Interview Question – Building a toy with interview group and attempting to sell it Answer Question
Senior Financial Analyst Interview (Positive Experience; Average Interview)
I applied online and the process took 2 days - interviewed at Toys ''R'' Us in August 2012.
Interview Details – It was an all day process. Start early in the morning and are there until about 4-5pm. Meet lots of people within the accounting and finance dept. all questions that they ask are read from a paper. You have 2-3 one on one interviews. Group team builder exercises. There is a exam but not to difficult. Don't like not getting a call back on wether you received a job or not.
Interview Question – They ask you a lot of scenario questions nothing too difficult. Just be prepared. Answer Question
Management Trainee Interview (Negative Experience; Difficult Interview)
I applied through college or university and interviewed at Toys ''R'' Us.
Interview Details – I had the interview at the University. The interview was with 3 men. I thought the interview went well, but it has been almost a month and have never heard a 'yes' or 'no'. The interview was difficult though, all three men rate you and write comments on the hard questions they ask.
Interview Question – Tell me about a time when you had to deal with cultural differences at school or work. Answer Question
Buyer Assistant Interview (Negative Experience; Easy Interview)
I applied online and interviewed at Toys ''R'' Us.
Interview Details – Applied online and was contacted by an in-house recruiter to set up a short 30-minute phone screen. The conversation went well, so he scheduled an in-person interview for the following week. Met him and 4 other buyers for a total of five 30-minute in-person meetings - very basic questions/conversation about my work history and the job description. I thought they went very well and sent individual thank you emails to all 5 people I met the following day. After a month of not hearing anything, even after following up with the recruiter a second time, I've heard nothing. Not even a "thank you but we've decided to go with someone else" email, nothing. Ironic that at the beginning of the interview, the recruiter handed me an HR packet that stated guidelines such as, "We promise to provide feedback in a timely manner." Hah. I'm assuming they decided to go with someone cheaper.
Interview Question – none, basic conversation and typical work history questions. Answer Question
Senior Financial Analyst Interview (Positive Experience; Difficult Interview)
I applied through college or university and the process took 2 days - interviewed at Toys ''R'' Us in November 2013.
Interview Details – They recruited me on campus - through the MBA program. There was a first round of interviews on campus. There was a second round at their corporate headquarters. They recruit from everywhere as they had candidates flown in from across the country. They paid for everything. The facility is very nice, test toy store, cafe, etc. The second round was an all day event. It was split into two halves - interview, and activities. 3 different people would interview back to back to back. During the other half you had to take a skills test (some simple math/patterns), a team building exercise & presentation, and also a meet & greet with current employers. They provided breakfast, lunch, and snacks (meet and greet). I was very impressed by the company and the staff. It is a casual dress environment (jeans). Questions were Behavioral.
Interview Question – Give me a time when you had to deal with a demanding customer and how did you handle it? View Answer
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