Travelers Companies

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Travelers Companies Claims Representative Interview Questions

Updated Nov 23, 2014
Updated Nov 23, 2014
68 Interview Reviews

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  1.  

    First Party Medical Claim Representative Interview

    Anonymous Interview Candidate in Morristown, NJ
    Anonymous Interview Candidate in Morristown, NJ
    Application Details

    I applied through an employee referral. The process took 2+ monthsinterviewed at Travelers Companies.

    Interview Details

    Apply online, then phone interview and if you pass that an assessment at their facility. Then meet with 2 unit mangers, their mangers and the VP with HR director. The whole process is ridiculously long. They are very friendly to different ethnicities. The pride themselves on be equal opportunity employer but they don't uphold this policy! My interview was a joke and waste of time. If you are looking to work for an insurance that's for the employees I would try and more popular company....get my FLO!

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  2.  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate in Windsor, CT
    Anonymous Interview Candidate in Windsor, CT
    Application Details

    I applied online. The process took 2 weeksinterviewed at Travelers Companies.

    Interview Details

    Basic over the phone interview. Brought in for a 4 hour aptitude test. One interview with two unit managers. Once hired, twelve new hires were told they were among 500 candidates who made the cut (a big LIE).

    Interview Questions
    • None. The majority of unit managers at CCS are unqualified to do their jobs. At the interview, they seemed bother, unprepared, and in a hurry.   Answer Question
    Negotiation Details
    No negotiations! If bi-lingual, DO NOT accept to work as a Bi-Lingual Claims Customer Service Rep.
    Accepted Offer
    Negative Experience
    Easy Interview
  3.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Travelers Companies.

    Interview Details

    In submitted my application on line and was contacted about a week later by an HR representative. Scheduled a phone screen for later in the week after which the rep stat ed someone would contact me in the next two weeks. Recieved a call the following Monday to set up a time to come I and take the 8 part assessment. After the asessment I was informed that I would be contacted in the following two weeks with the results and I would be moving to the next round.

    Interview Questions
    • What a free your salary expectations?
      Why do you want to leave your current position?
        Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Outside Property Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Travelers Companies.

    Interview Details

    Overall process takes about a month.. Sent in resume and received a call the next day to set up phone interview. I set the phone interview for the following day. It is good to keep a copy of your resume in front of you when on the phone interview (which lasted about 35 mins). Received an email the same afternoon confirming a date to come in for phase 2 of the process which is taking the 7 part exam. The exam is not extremely difficult but not very easy either (math, grammar, vocab, etc). Received a phone call about 4 days later that I had passed the exam and set an appointment for part 3 of the process which is the in person interview. This could be a bit intimidating because it last for about 3 hours. Just be prepared for a bunch of behavioral questions (what did you do in this situation). Also you will be interviewed in front of a panel. Have not heard back yet, still waiting.

    Interview Questions
    • Explain a time when you had to change the scope of work in the middle of a project..   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  6.  

    Inside Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Travelers Companies in October 2014.

    Interview Details

    I submitted my application online and about two weeks later I received a phone call from them. I set up an appointment to have an interview later on that week. That's as far as I have gone. The most difficult part is preparing for the interview. Just be sure you reflect on situations that have occurred in your current or past job(s). That's what I've been doing. Keep on reading about behavioral questions. Its a helpful tool.

    Interview Questions
    • The most difficult part question so far for me is: "Give an example of one of your weakness?"   Answer Question
    No Offer
    Neutral Experience
  7. 1 person found this helpful  

    Claims Representative Auto Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    There is an initial phone interview in which they primarily describe the job and salary requirements. If you pass that you are asked to come in for a group interview. You are paired off with an interviewer, asked fairly routine questions about your work habits, organizational skills and how you deal with timeline and difficult clients/customers. Your responses are rated and scored and if you pass you are invited to come back and take an assessment. My assessment was a timed paper test consisting of 8 parts multiple choice questions. We were also asked to submit a writing sample. Your were given a prompt and asked to write a written response in word, in my case it consisted of a letter from a customer whose claim was denied. We were told why the claim was denied and asked to write a letter to the customer explaining to reason.

    Interview Questions
    • Initial interview consisted of questions such as: describe a situation where you had to deal with a difficult client/customer. Describe your organizational skills/methods. ect....   Answer Question
    No Offer
    Positive Experience
    Average Interview
  8. 3 people found this helpful  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Travelers Companies in September 2014.

    Interview Details

    Applied online. Got a pretty quick call from an out of state screener. Was asked to define several insurance terms. Was asked what salary I was looking for. Screener said I would move to the assessment round. Recd email from admin asst with date and time. Assessment is 3-4 hours long with 7-8 sections and it is timed. After I finished the assessment I was told I'd hear in 2 days if I was moving to the next round. When 2 days came and went I followed up via email. I was told I had passed the assessment and would be moving to 1st interview round. Sat with 2 supervisors (both very nice and put me at ease). Then sat with a worker who described a typical day. Then interviewed with 2 managers. All told, the process that day took approx 2 hrs. I was told I'd be moving to the next round of interviews and that it was a "long process". After no word after one week, I emailed but got no response. After 2nd week I emailed again but still got no response. After 3 weeks got a "sorry but we're not offering you employment" letter. I was very disappointed. I had thought highly of the people I met. However, how they handled things at the end was not professional. Also, the whole testing process and having to interview with so many people is overkill.

    Interview Questions
    • What is your weakness? Describe a time dealing with a difficult customer and how you resolved it.   Answer Question
    No Offer
    Difficult Interview
  9. 1 person found this helpful  

    Claims Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Travelers Companies.

    Interview Details

    Takes about 2 or 3 weeks to hear from someone about the job. After you apply they let you know if you've moved to next phase which is a skill test, then based on the skills test they will let you know if you have a interview. Between the time I applied and got hired it took about a month

    Interview Questions
    • I was asked if I was the leader in my college class when I had to do group projects   Answer Question
    Negotiation Details
    I did not negotiate -
    Accepted Offer
    Average Interview
  10.  

    Auto Damage Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview was a four step process that took about 1 month. The first step was a phone interview with one of their HR staff. The phone interview was very simple and laid back. My interviewer was very nice and mostly asked me questions about my resume and education, with a few scenario questions about my work experience. About a week after the phone interview I was asked to take a 3 hour test that was similar to the SAT, but with the questions geared toward insurance claims. There was really no way to prepare for it, but if you test well, this section of the interview will not be very difficult. Two days after I took the test, I was told that I passed and was asked to come in for an interview with the Claims managers. The interview took about two and a half hours and the questions were mostly scenario questions about how I handled various issues and tasks in my previous work experience. I thought that I did well, but was contacted a few days later with an email turning me down for the job opening. The position payed well and the interview was pretty in-depth, so it was a bummer when I got turned down for the position. I didn't get to the final step, but the fourth step is an interview with the HR managers.

    Interview Questions
    • Tell us about a time in your life where you failed or didn't measure up.   Answer Question
    No Offer
    Difficult Interview
  11.  

    Property Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Travelers Companies.

    Interview Details

    Resume submitted online, contacted by mgmt within the office to conduct phone interview. 2nd interview was with middle management staff, behavioral questions as expected. Third interview started with upper management and HR, and you are eventually matched with one-two current employees for a Peer Interview. Take this opportunity to ask more informal questions about the role (I.e. How long have they been there, expected daily routine, etc).

    Interview Questions
    • Think of a time when you were forced to make a business decision without having ALL of the information you needed; what did you do, what was the result, and what did you learn from it?   Answer Question
    Negotiation Details
    The company "hires ahead", meaning they try to stay competitive by remaining slightly above others in the industry for starting wages. Negotiation for initial salary is highly unlikely.
    Accepted Offer
    Positive Experience
    Difficult Interview

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