Travelers Companies Claims Representative Interview Questions

Updated Mar 26, 2015
Updated Mar 26, 2015
74 Interview Reviews

Interview Experience

Interview Experience

57%
31%
11%

Getting an Interview

Getting an Interview

61%
10%
5%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy

74 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Travelers Companies.

    Interview Details

    Lengthy, but worthwhile. Every employee I encountered during the hiring process was very knowledgeable, candid, and bright. The steps I had to take in total were (1) online application, (2) phone screening, (3) series of 8 skills tests, (4) face to face with 2 unit managers, (5) shadowing current employee - this is also an interview, (6) face to face with 2 higher up managers, (7) face to face with VP, (8) drug screening, (9) background/credit check. They put a lot of effort into bringing on talented people so I suggest really doing your homework on what the company does and the S.T.A.R. method for interviewing. They are looking for specifics as well as the ability to remain calm under pressure.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Outside Property Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3+ weeksinterviewed at Travelers Companies in March 2015.

    Interview Details

    Applied online, two weeks later got a call for the phone interview, phone interview was over an hour. A week later was set up to take the assessment test, that was hard 7 sections containing between 35 and 81 questions and 30 minutes to answer them all. A lot of reading the claims policy and answer if it is or isnt covered.

    Interview Questions
    • Are you ok with being deployed from home in the event of a major disaster for 14 to 48 days?   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  3.  

    Claims Customer Service Representative Interview

    Anonymous Employee in Buffalo, NY
    Anonymous Employee in Buffalo, NY
    Application Details

    I applied online – interviewed at Travelers Companies in January 2015.

    Interview Details

    Very long process. First if your application online is approved, you will have a 20-30 minute phone interview, very basic and simple. If approved, 2 weeks later you come in for a 6 part, 3 1/2 hr general knowledge test involving simple typing, math, and English comprehension excercises. You must pass all parts of the test, and if you do, 2 weeks later you will have an interview lasting 45 minutes to an hour, this is the final step of the process

    Interview Questions
    • Name a time you had conflict at your previous employment position and how you resolved it   Answer Question
    • Name a specific time when you went above and beyond at your precious employer   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Claims Representative Trainee Interview

    Anonymous Employee in Wyomissing, PA
    Anonymous Employee in Wyomissing, PA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Travelers Companies in December 2014.

    Interview Details

    Long, tedious unnecessary interview process. Applied December 12 and received a call about a week and a half later to schedule a phone interview. Phone interview consisted of going over general duties of the job and then asking basic questions.

    Passed that and had to come in to take a 3.5 hr assessment in their office, which consisted of data entry (how accurate you type information into the computer), listening to customers on the phone and reciting what information was exchanged, easy sections for math, reading, literacy, and reading a map. Test itself was easy, however, you were given very little time. None of us managed to finish the auto property/comprehension section on time.

    Anyway, passed that and received a call within the same day to schedule an in person interview next week. Sat down and interviewed with two department managers and first thing we did was go through my resume. Asked me what I liked and disliked about each job I had. I was then basically asked a question or two from each page from a packet. Interviewer said she wanted me to recite specific experiences for each question. It was very repetitive. Total of maybe 20-25 questions. Lasted about 40 mins. Received a letter in the mail a week later saying I didn't get the job.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Automobile Claims Representative Trainee Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Travelers Companies in December 2014.

    Interview Details

    I applied online and after two week I reviewed a phone call to set a phone interview. When the interviewer called she was rude and got my profile messed up.

    Interview Questions
    • How long have you been a doctor? What states are you license? It's a claims rep trainee position that I've applied to. She kept on asking if I knew anybody that works for Travelers?   View Answer
    No Offer
    Negative Experience
  7.  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at Travelers Companies in December 2014.

    Interview Details

    Contacted via phone and email within a week of submitting resume. Set up the initial interview about a week later. Met with three people, all were warm and very friendly. Standard interview questions (situational/behavioral stuff). Interview ended with me asking them questions. No offer, unfortunately, but overall experience was positive.

    Interview Questions
    • Describe a time when you disagreed with your boss. How did you handle it? Did it cause friction afterward?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  8. 2 people found this helpful  

    First Party Medical Claim Representative Interview

    Anonymous Employee in Morristown, NJ
    Anonymous Employee in Morristown, NJ
    Application Details

    I applied through an employee referral. The process took 2+ monthsinterviewed at Travelers Companies.

    Interview Details

    Apply online, then phone interview and if you pass that an assessment at their facility. Then meet with 2 unit mangers, their mangers and the VP with HR director. The whole process is ridiculously long. They are very friendly to different ethnicities. The pride themselves on be equal opportunity employer but they don't uphold this policy! My interview was a joke and waste of time. If you are looking to work for an insurance that's for the employees I would try and more popular company....get my FLO!

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  9. 2 people found this helpful  

    Claims Customer Service Representative Interview

    Anonymous Interview Candidate in Windsor, CT
    Anonymous Interview Candidate in Windsor, CT
    Application Details

    I applied online. The process took 2 weeksinterviewed at Travelers Companies.

    Interview Details

    Basic over the phone interview. Brought in for a 4 hour aptitude test. One interview with two unit managers. Once hired, twelve new hires were told they were among 500 candidates who made the cut (a big LIE).

    Interview Questions
    • None. The majority of unit managers at CCS are unqualified to do their jobs. At the interview, they seemed bother, unprepared, and in a hurry.   Answer Question
    Negotiation Details
    No negotiations! If bi-lingual, DO NOT accept to work as a Bi-Lingual Claims Customer Service Rep.
    Accepted Offer
    Negative Experience
    Easy Interview
  10.  

    Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Travelers Companies.

    Interview Details

    In submitted my application on line and was contacted about a week later by an HR representative. Scheduled a phone screen for later in the week after which the rep stat ed someone would contact me in the next two weeks. Recieved a call the following Monday to set up a time to come I and take the 8 part assessment. After the asessment I was informed that I would be contacted in the following two weeks with the results and I would be moving to the next round.

    Interview Questions
    • What a free your salary expectations?
      Why do you want to leave your current position?
       
      Answer Question
    No Offer
    Positive Experience
    Average Interview
  11. 2 people found this helpful  

    Outside Property Claims Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Travelers Companies.

    Interview Details

    Overall process takes about a month.. Sent in resume and received a call the next day to set up phone interview. I set the phone interview for the following day. It is good to keep a copy of your resume in front of you when on the phone interview (which lasted about 35 mins). Received an email the same afternoon confirming a date to come in for phase 2 of the process which is taking the 7 part exam. The exam is not extremely difficult but not very easy either (math, grammar, vocab, etc). Received a phone call about 4 days later that I had passed the exam and set an appointment for part 3 of the process which is the in person interview. This could be a bit intimidating because it last for about 3 hours. Just be prepared for a bunch of behavioral questions (what did you do in this situation). Also you will be interviewed in front of a panel. Have not heard back yet, still waiting.

    Interview Questions
    • Explain a time when you had to change the scope of work in the middle of a project..   Answer Question
    No Offer
    Positive Experience
    Difficult Interview

Work at Travelers Companies? Share Your Experiences

Travelers Companies

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.