Travelers Companies

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Travelers Companies Claims Representative Interview Questions & Reviews

Updated Jul 13, 2014
All Interviews Received Offers

Getting an Interview  

56%
9%
9%

Interview Experience  

60%
31%
8%

Interview Difficulty  

Average Difficulty
60 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Neutral Experience

Difficult Interview

Auto Damage Claims Representative Interview

Auto Damage Claims Representative

Interviewed at Travelers Companies

Interview Details – The interview was a four step process that took about 1 month. The first step was a phone interview with one of their HR staff. The phone interview was very simple and laid back. My interviewer was very nice and mostly asked me questions about my resume and education, with a few scenario questions about my work experience. About a week after the phone interview I was asked to take a 3 hour test that was similar to the SAT, but with the questions geared toward insurance claims. There was really no way to prepare for it, but if you test well, this section of the interview will not be very difficult. Two days after I took the test, I was told that I passed and was asked to come in for an interview with the Claims managers. The interview took about two and a half hours and the questions were mostly scenario questions about how I handled various issues and tasks in my previous work experience. I thought that I did well, but was contacted a few days later with an email turning me down for the job opening. The position payed well and the interview was pretty in-depth, so it was a bummer when I got turned down for the position. I didn't get to the final step, but the fourth step is an interview with the HR managers.

Interview Question – Tell us about a time in your life where you failed or didn't measure up.   Answer Question


Accepted Offer

Positive Experience

Difficult Interview

Property Claims Representative Interview

Property Claims Representative

I applied online and interviewed at Travelers Companies.

Interview Details – Resume submitted online, contacted by mgmt within the office to conduct phone interview. 2nd interview was with middle management staff, behavioral questions as expected. Third interview started with upper management and HR, and you are eventually matched with one-two current employees for a Peer Interview. Take this opportunity to ask more informal questions about the role (I.e. How long have they been there, expected daily routine, etc).

Interview Question – Think of a time when you were forced to make a business decision without having ALL of the information you needed; what did you do, what was the result, and what did you learn from it?   Answer Question

Negotiation Details – The company "hires ahead", meaning they try to stay competitive by remaining slightly above others in the industry for starting wages. Negotiation for initial salary is highly unlikely.


Accepted Offer

Neutral Experience

Average Interview

Outside Property Claims Representative Interview

Outside Property Claims Representative
Spokane, WA

I applied online and the process took 5 weeks - interviewed at Travelers Companies.

Interview Details – Slow process - standard HR questions, situational questions (i.e. give a time when...). Testing given to determine if you can read/write/follow direction such as given a map and then asked to identify addresses, direction, etc.

Interview Question – Nothing out of the ordinary   Answer Question

Negotiation Details – Travelers was unwilling to negotiate any aspect of the hiring level/salary/vacation time


Declined Offer

Neutral Experience

Easy Interview

Worker's Compensation Claim Representative Interview

Worker's Compensation Claim Representative
Saint Paul, MN

I applied online and the process took 2 weeks - interviewed at Travelers Companies in October 2013.

Interview Details – I received an email for an interview within a week of applying. I was brought into an empty office and asked a series of standard questions about working in a fast-paced environment (highly emphasized), handling disappointed customers (since you will be denying some claims), and other generic questions (greatest weakness, etc.). The interview was fantastic, but it took them a few weeks to get back to me with their offer. By the time I was offered the position, I had already reached a deadline to accept a promotion within my current company.

Interview Question – Very typical questions. Most difficult was probably "Give an example of a time you were disciplined at work" which I interpreted as "greatest weakness"   Answer Question

Reason for Declining – I was offered a promotion at my current job before I heard back from Traveler's.


1 person found this helpful

Accepted Offer

Positive Experience

Very Difficult Interview

Claims Customer Service Representative Interview

Claims Customer Service Representative
Buffalo, NY

I applied through college or university and the process took 2 months - interviewed at Travelers Companies in April 2010.

Interview Details – 4 interviews all together, 1 phone 3 in person, with a 4 hour competency test for math, writing, listening, and problem solving skills

Interview Question – How would you calm someone on a phone call right after they experience the death of a loved one.   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative
Houston, TX

I applied online and the process took 2 weeks - interviewed at Travelers Companies.

Interview Details – Had to take a couple of tests on the computer, after passing you were given a face to face interview the hiring manager. There weren't really any hard or unexpected questions. All of the management team was very nice and helpful

Interview Question – How you would handle a certain call   Answer Question


No Offer

Negative Experience

Difficult Interview

Claims Representative Interview

Claims Representative
Richardson, TX

I applied online and the process took 4+ weeks - interviewed at Travelers Companies in November 2013.

Interview Details – The initial phone interview takes at least 30 minutes. They ask very detailed questions and want to know what definitions of insurance terms you know. Then you spend 4 hours taking several tests.

Interview Question – All of their questions are situational. It just depends on your experience.   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Auto Claims Representative Interview

Auto Claims Representative
Richardson, TX

I applied online and the process took 1 week - interviewed at Travelers Companies in August 2013.

Interview Details – I applied online and then had a phone interview within a couple days. I was then invited to come in for a face to face interview/ Computerized test within a week. I got there and took the computer test, then they called me the same day and had me come back for the interviews. I had one interview with 2 managers, then sat with a current claims rep to watch them do their job and asked them questions. Then had a final interview with two other managers.

I also interviewed for the Claims Specialist position which was generally the same process except I met with the Director of Claims Operations and then met with the VP of the department.

Interview Question – A lot of behavioral questions "Tell me about a time when....etc"   View Answer

Negotiation Details – They offered me more that I was expecting, so there was no negotiation.


11 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative
Overland Park, KS

I applied through an employee referral and the process took 6+ weeks - interviewed at Travelers Companies in June 2010.

Interview Details – There will be a phone interview, that will go through a series of behavioral questions. Will only last about 30 minutes. Really helps to know someone that works for the company to use as a reference. There may be a test depending on the department. Test will be given for any property, or auto position. Workers Compensation does not warrant a test. If you pass your test you will be interviewed by a panel of Unit Managers. Typically 2 or 3 with 1 being the manager that you will be under. The interview format is all behavioral questions. If you do well in the interview you will meet with the business Line lead and sit with an employee that currently does the job you are applying for. Be sure to ask them questions and appear interested because they are apart of the process and submit their feedback. You will receive an offer via telephone and it will be contingent on passing a drug screen and background check which includes , credit, criminal and driving record. If you successfully pass the background check you will be contacted and offered the position.

Process takes 1-2 months.

Interview Question – Tell us a little about yourself
Describe a time when you had to deal with a difficult or demanding customer?
What is your biggest Strength?
What is your biggest Weakness?
How do you handle Stress and Pressure?
Describe a difficult work situation / project and how you overcame it.
Give me an example of a time you had to deal with change.
Tell me about a time when you had to analyze facts quickly, define key issues, and respond immediately or develop a plan that produced good results.
  Answer Question

Negotiation Details – Non-negotiable but the salary will be higher then any other company.


No Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative

I applied online and the process took 3 weeks - interviewed at Travelers Companies in March 2013.

Interview Details – Applied online & contacted by a recruiter from the home office about a week later. Standard phone interview with general questions about work history & she gave a quick preview of the position & the next steps. Invited me to a job fair in town the following week.

Interview Question – Tell me about a big setback in your life & how you responded and overcame the situation.   Answer Question

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