Travelers Companies
3.3 of 5 618 reviews
www.travelers.com Hartford, CT 5000+ Employees

Travelers Companies Claims Representative Interview Questions & Reviews

Updated Jun 24, 2014
All Interviews Received Offers

Getting the Interview 

53%
9%
9%

Interview Experience 

59%
31%
8%

Interview Difficulty 

Average Difficulty
58 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Neutral Experience

Average Interview

Outside Property Claims Representative Interview

Outside Property Claims Representative
Spokane, WA

I applied online and the process took 5 weeks - interviewed at Travelers Companies.

Interview Details – Slow process - standard HR questions, situational questions (i.e. give a time when...). Testing given to determine if you can read/write/follow direction such as given a map and then asked to identify addresses, direction, etc.

Interview Question – Nothing out of the ordinary   Answer Question

Negotiation Details – Travelers was unwilling to negotiate any aspect of the hiring level/salary/vacation time

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Declined Offer

Neutral Experience

Easy Interview

Worker's Compensation Claim Representative Interview

Worker's Compensation Claim Representative
Saint Paul, MN

I applied online and the process took 2 weeks - interviewed at Travelers Companies in October 2013.

Interview Details – I received an email for an interview within a week of applying. I was brought into an empty office and asked a series of standard questions about working in a fast-paced environment (highly emphasized), handling disappointed customers (since you will be denying some claims), and other generic questions (greatest weakness, etc.). The interview was fantastic, but it took them a few weeks to get back to me with their offer. By the time I was offered the position, I had already reached a deadline to accept a promotion within my current company.

Interview Question – Very typical questions. Most difficult was probably "Give an example of a time you were disciplined at work" which I interpreted as "greatest weakness"   Answer Question

Reason for Declining – I was offered a promotion at my current job before I heard back from Traveler's.

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1 person found this helpful

Accepted Offer

Positive Experience

Very Difficult Interview

Claims Customer Service Representative Interview

Claims Customer Service Representative
Buffalo, NY

I applied through college or university and the process took 2 months - interviewed at Travelers Companies in April 2010.

Interview Details – 4 interviews all together, 1 phone 3 in person, with a 4 hour competency test for math, writing, listening, and problem solving skills

Interview Question – How would you calm someone on a phone call right after they experience the death of a loved one.   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative
Houston, TX

I applied online and the process took 2 weeks - interviewed at Travelers Companies.

Interview Details – Had to take a couple of tests on the computer, after passing you were given a face to face interview the hiring manager. There weren't really any hard or unexpected questions. All of the management team was very nice and helpful

Interview Question – How you would handle a certain call   Answer Question

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No Offer

Negative Experience

Difficult Interview

Claims Representative Interview

Claims Representative
Richardson, TX

I applied online and the process took 4+ weeks - interviewed at Travelers Companies in November 2013.

Interview Details – The initial phone interview takes at least 30 minutes. They ask very detailed questions and want to know what definitions of insurance terms you know. Then you spend 4 hours taking several tests.

Interview Question – All of their questions are situational. It just depends on your experience.   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Auto Claims Representative Interview

Auto Claims Representative
Richardson, TX

I applied online and the process took 1 week - interviewed at Travelers Companies in August 2013.

Interview Details – I applied online and then had a phone interview within a couple days. I was then invited to come in for a face to face interview/ Computerized test within a week. I got there and took the computer test, then they called me the same day and had me come back for the interviews. I had one interview with 2 managers, then sat with a current claims rep to watch them do their job and asked them questions. Then had a final interview with two other managers.

I also interviewed for the Claims Specialist position which was generally the same process except I met with the Director of Claims Operations and then met with the VP of the department.

Interview Question – A lot of behavioral questions "Tell me about a time when....etc"   View Answer

Negotiation Details – They offered me more that I was expecting, so there was no negotiation.

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10 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative
Overland Park, KS

I applied through an employee referral and the process took 6+ weeks - interviewed at Travelers Companies in June 2010.

Interview Details – There will be a phone interview, that will go through a series of behavioral questions. Will only last about 30 minutes. Really helps to know someone that works for the company to use as a reference. There may be a test depending on the department. Test will be given for any property, or auto position. Workers Compensation does not warrant a test. If you pass your test you will be interviewed by a panel of Unit Managers. Typically 2 or 3 with 1 being the manager that you will be under. The interview format is all behavioral questions. If you do well in the interview you will meet with the business Line lead and sit with an employee that currently does the job you are applying for. Be sure to ask them questions and appear interested because they are apart of the process and submit their feedback. You will receive an offer via telephone and it will be contingent on passing a drug screen and background check which includes , credit, criminal and driving record. If you successfully pass the background check you will be contacted and offered the position.

Process takes 1-2 months.

Interview Question – Tell us a little about yourself
Describe a time when you had to deal with a difficult or demanding customer?
What is your biggest Strength?
What is your biggest Weakness?
How do you handle Stress and Pressure?
Describe a difficult work situation / project and how you overcame it.
Give me an example of a time you had to deal with change.
Tell me about a time when you had to analyze facts quickly, define key issues, and respond immediately or develop a plan that produced good results.
  Answer Question

Negotiation Details – Non-negotiable but the salary will be higher then any other company.

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No Offer

Positive Experience

Average Interview

Claims Representative Interview

Claims Representative

I applied online and the process took 3 weeks - interviewed at Travelers Companies in March 2013.

Interview Details – Applied online & contacted by a recruiter from the home office about a week later. Standard phone interview with general questions about work history & she gave a quick preview of the position & the next steps. Invited me to a job fair in town the following week.

Interview Question – Tell me about a big setback in your life & how you responded and overcame the situation.   Answer Question

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No Offer

Positive Experience

Easy Interview

Claims Service Representative Interview

Claims Service Representative
Saint Paul, MN

I applied through a recruiter and the process took 1+ week - interviewed at Travelers Companies in March 2013.

Interview Details – I went to a job fair and contacted the recruiter immediately after. I got an interview with the recruiters that I met with. This ended up being a really positive interview experience because I already had some rapport with the interviewers. They said that the next step was that I would interview with their claims supervisor and then his boss.

Interview Question – Describe a time when you had to negotiate and what you did during this negotiation.   Answer Question

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1 person found this helpful

No Offer

Neutral Experience

Difficult Interview

Claim Representative Trainee Interview

Claim Representative Trainee
Independence, OH

I applied online and the process took 2 weeks - interviewed at Travelers Companies.

Interview Details – I was interviewed over the phone and they asked me about my background and my resume. I was then called in for a interview with two people and it lasted about an hour. Several situational questions were asked.

Interview Question – What position would you like to reach in this company?   Answer Question

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