Travelers Companies
3.3 of 5 621 reviews
www.travelers.com Hartford, CT 5000+ Employees

Travelers Companies Property Adjuster Interview Questions & Reviews

Updated Feb 15, 2014
All Interviews Received Offers

Getting the Interview 

87%
12%

Interview Experience 

25%
75%
0%

Interview Difficulty 

Average Difficulty
5 candidate interviews Back to all interview questions
Relevance Date Difficulty
in
2 people found this helpful

No Offer

Neutral Experience

Average Interview

Claims Property Adjuster Trainee Interview

Claims Property Adjuster Trainee

I applied online and the process took 4+ weeks - interviewed at Travelers Companies in January 2014.

Interview Details – Applied for the job in early January, was set up for a phone interview with a recruiter for Travelers. Interview lasted about 45 mins and asked detailed questions about work experiences, any claims industry experience, customer service, and education. I was asked detailed questions about specific situations where I had to deal with hostile customers, a fast paced environment, any mistakes I have made and how I've adapted to changes in the workplace.

After I passed the phone interview I was scheduled for a property assessment that took place in a local office. I was sent an email before the assessment specifying that the test is similar to the GED and I was provided a few links by Travelers to a website that has a free GED test prep exam and study guide.

The assessment at the office consisted of 7 parts and all 7 parts need to be passed independently in order to pass. The exam consisted of reading a homeowner's policy and determining the proper coverage or policy limits, writing a denial letter to a policyholder that was unhappy that his claim was denied due to wear and tear, a basic math test involving areas, perimeters, volumes, percentages, a grammar, vocabulary and spelling test, a basic Microsoft Excel test, a test which list several different maps and you have to determine based on the instructions where you would end up on the map given a start point.

I was called 4 business days after the test and informed that I have passed and that an interview with a unit manager is pending. I let the recruiter know I could interview any day and time but she said she needed to check the schedule. She said she would contact me to schedule a time to interview. It's been an additional 3 business days since I was informed that I passed the test and I have yet to be scheduled for an interview.

I am neutral about the interview process since it has been over a week and a half since I took the assessment. I expected to complete the interview already but the process has more downtime than I would prefer. The tests are not difficult for someone that is qualified to have the position. Generally insurance industry positions are very competitive so if you don't pass it means it's unlikely you would be successful in handling the more complex and detailed training that you would receive if hired.

Interview Question – Explain a time when you had a disagreement with a coworker or manager   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

No Offer

Neutral Experience

Property Adjuster Interview

Property Adjuster
Los Angeles, CA

I applied online and the process took 2 weeks - interviewed at Travelers Companies.

Interview Details – 1. Pre interview phone interview asking basic questions and behavioral questions. If you have claims experience then use it.
2. Aptitude test at the corporate office. Reading comprehension, math, behavioral, spelling, excel spreadsheet, and writing a bad newsletter.
3. Interview with unit manager pending.

Interview Question – Tell me about a time when you dealt with a difficult customer.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Neutral Experience

Average Interview

Outside Property Adjuster Interview

Outside Property Adjuster

I applied online and the process took 2 weeks - interviewed at Travelers Companies.

Interview Details – Received a call for an onsite interview at a job fair but it was cancelled. Finally, received a call for a phone interview. It was a very straight to the point interview. Then I was scheduled for an assessment test. It was about 3 hours. Very much like a SAT. Somewhat easy and somewhat difficult. I am still waiting for the results of the assessment.

Interview Question – What makes me a good candidate for the position   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

No Offer

Neutral Experience

Average Interview

Outside Property Claims Adjuster Interview

Outside Property Claims Adjuster
Diamond Bar, CA

I applied online and the process took 4+ weeks - interviewed at Travelers Companies in January 2011.

Interview Details – The interview starts with a phone screening. They analyze your customer service experience and technical knowledge. Next is a test. The test is understanding Xactimate diagrams or property layouts. Also consists of insurance principal knowledge and excel spreadsheets.

Interview Question – Did not make it to face to face interview. After passing the test someone with more experience was chosen for the region I wanted and I did not want to relocate.   View Answer

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Positive Experience

Average Interview

Outside Property Adjuster Interview

Outside Property Adjuster
Alpharetta, GA

I applied through an employee referral and the process took 2 weeks - interviewed at Travelers Companies in November 2011.

Interview Details – Recruiter called me to ask some basic questions and let me know if they were interested that someone would contact me from HR. Several days later I was sent an email for an appointment/interview in Alpharetta, GA a few days later. If you pass the seven part skills assessment your given a personality profile and then scheduled for an interview, in my case two, which both were about :45-1:00. Afterwards they said they would have roundtable discussons on all the candidates and follow up. That's been 4-5 weeks and nothing since!

Interview Questions

  • Describe a situation that did not turn out like you wanted, how did you handle that?   Answer Question
  • What's the most difficult thing that's happened to you in the last six months?   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Travelers Companies

Worked for Travelers Companies? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Travelers Companies Property Adjuster interview questions and advice. All 5 interview reviews posted anonymously by Travelers Companies employees and interview candidates.