Travelers Companies

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Travelers Companies Property Adjuster Interview Questions

Updated Nov 14, 2014
Updated Nov 14, 2014
6 Interview Reviews

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  1. 1 person found this helpful  

    Outside Property Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 3+ monthsinterviewed at Travelers Companies.

    Interview Details

    Initial phone interview to review resume, then assessment test which I had taken prior to back in 2010 from another interview so no retake necessary. Received call for face to face interview with 2 managers, then phone interview with Product Manager and a final phone interview with VP of Claims and HR Director. Process was long only because they were in no rush.

    Interview Questions
    • Common Behavioral Based interview questions. Examples with results, and why travelers   Answer Question
    Negotiation Details
    None, travelers is a top payer in the industry so offers made usually have no negotiations
    Accepted Offer
    Positive Experience
    Average Interview
  2. 2 people found this helpful  

    Property Adjuster Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Travelers Companies.

    Interview Details

    1. Pre interview phone interview asking basic questions and behavioral questions. If you have claims experience then use it.
    2. Aptitude test at the corporate office. Reading comprehension, math, behavioral, spelling, excel spreadsheet, and writing a bad newsletter.
    3. Interview with unit manager pending.

    Interview Questions
    • Tell me about a time when you dealt with a difficult customer.   Answer Question
    No Offer
  3. 4 people found this helpful  

    Claims Property Adjuster Trainee Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Travelers Companies in January 2014.

    Interview Details

    Applied for the job in early January, was set up for a phone interview with a recruiter for Travelers. Interview lasted about 45 mins and asked detailed questions about work experiences, any claims industry experience, customer service, and education. I was asked detailed questions about specific situations where I had to deal with hostile customers, a fast paced environment, any mistakes I have made and how I've adapted to changes in the workplace.

    After I passed the phone interview I was scheduled for a property assessment that took place in a local office. I was sent an email before the assessment specifying that the test is similar to the GED and I was provided a few links by Travelers to a website that has a free GED test prep exam and study guide.

    The assessment at the office consisted of 7 parts and all 7 parts need to be passed independently in order to pass. The exam consisted of reading a homeowner's policy and determining the proper coverage or policy limits, writing a denial letter to a policyholder that was unhappy that his claim was denied due to wear and tear, a basic math test involving areas, perimeters, volumes, percentages, a grammar, vocabulary and spelling test, a basic Microsoft Excel test, a test which list several different maps and you have to determine based on the instructions where you would end up on the map given a start point.

    I was called 4 business days after the test and informed that I have passed and that an interview with a unit manager is pending. I let the recruiter know I could interview any day and time but she said she needed to check the schedule. She said she would contact me to schedule a time to interview. It's been an additional 3 business days since I was informed that I passed the test and I have yet to be scheduled for an interview.

    I am neutral about the interview process since it has been over a week and a half since I took the assessment. I expected to complete the interview already but the process has more downtime than I would prefer. The tests are not difficult for someone that is qualified to have the position. Generally insurance industry positions are very competitive so if you don't pass it means it's unlikely you would be successful in handling the more complex and detailed training that you would receive if hired.

    Interview Questions
    • Explain a time when you had a disagreement with a coworker or manager   Answer Question
    No Offer
    Neutral Experience
    Average Interview
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  5.  

    Outside Property Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Travelers Companies.

    Interview Details

    Received a call for an onsite interview at a job fair but it was cancelled. Finally, received a call for a phone interview. It was a very straight to the point interview. Then I was scheduled for an assessment test. It was about 3 hours. Very much like a SAT. Somewhat easy and somewhat difficult. I am still waiting for the results of the assessment.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Outside Property Adjuster Interview

    Anonymous Interview Candidate in Alpharetta, GA
    Anonymous Interview Candidate in Alpharetta, GA
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at Travelers Companies in November 2011.

    Interview Details

    Recruiter called me to ask some basic questions and let me know if they were interested that someone would contact me from HR. Several days later I was sent an email for an appointment/interview in Alpharetta, GA a few days later. If you pass the seven part skills assessment your given a personality profile and then scheduled for an interview, in my case two, which both were about :45-1:00. Afterwards they said they would have roundtable discussons on all the candidates and follow up. That's been 4-5 weeks and nothing since!

    Interview Questions
    • Describe a situation that did not turn out like you wanted, how did you handle that?   Answer Question
    • What's the most difficult thing that's happened to you in the last six months?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Outside Property Claims Adjuster Interview

    Anonymous Interview Candidate in Diamond Bar, CA
    Anonymous Interview Candidate in Diamond Bar, CA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Travelers Companies in January 2011.

    Interview Details

    The interview starts with a phone screening. They analyze your customer service experience and technical knowledge. Next is a test. The test is understanding Xactimate diagrams or property layouts. Also consists of insurance principal knowledge and excel spreadsheets.

    Interview Questions
    • Did not make it to face to face interview. After passing the test someone with more experience was chosen for the region I wanted and I did not want to relocate.   View Answer
    No Offer
    Neutral Experience
    Average Interview

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