Travelers Companies Property Adjuster Interview Questions

Updated Jul 4, 2015
10 Interview Reviews

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  1. Helpful (4)  

    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Travelers Companies.

    Interview

    I received a quick 10-15 min phone interview. This interview went over my resume, what qualities from my past made me a good fit for this role, what about Travelers and this position made this desirable, and asked how fast I can type. After this, I received an email two days later with an appointment to come into their office to take a test. There is not study guide. It is broken into seven categories: (1) excel test, (2) basic algebra & geometry, (3) data entry, (4) fluid intelligence test (patterns - seeing which one is different from the master pattern), (5) ability to interpret policies, (6) personality test, and (7) writing a letter to an upset customer. This is a timed test. Total process is about 2-2.5 hours long. On the same day of the test, the company purchases lunch for you. After eating, there are three interviews. The first interview is with two managers, the second is with a peer (someone that already is in the position that you are applying for), and lastly with the Director of the managers. The final stage is getting interviewed by the Director's boss, but this process -if selected- takes several weeks after you took the test and the three-part interview process. If you are selected beyond this point, a background and drug test will be started.

    Interview Questions

    • How do you manage your day?   Answer Question
    • Are you comfortable being on rooftops? When have you been on rooftops?   Answer Question
    • Describe a time when you had to deal with an angry customer. What happened? How did you resolved it?   Answer Question
    • Describe a time when you delivered excellent customer service where you went above and beyond.   Answer Question
    • Did your previous/current employer have a formal performance review system? If so, describe it. What was your rating in your last review? If we were to make contact with your previous supervisor, how would they describe you as an employee? What will you bring to our team?   Answer Question
  2.  

    Property Claims Adjuster Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Travelers Companies in May 2015.

    Interview

    The interview process was long, but good. I did an initial phone interview that was pretty basic. I was contacted for the interview 2 days after I submitted the application. I was then invited to go to the office to take the assessment test and do a couple of interviews. After that, I went through a series of interviews over the next month with various people. There are reviews on here that say the assessment test is hard...don't believe them. The test is pretty basic and should be passed by anybody that is truly qualified for the job. Be prepared to sell yourself and your experience. Be genuine and show that you are responsible and honest.

    Interview Questions

    • What do you know about Travelers?   1 Answer
    • Have you ever had to deny a customer something that they wanted?   Answer Question
  3. Helpful (2)  

    Field Property Adjuster Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Travelers Companies (Atlanta, GA) in March 2015.

    Interview

    Applied online. Got a call from a manager 3 weeks later and had a short phone interview. Was scheduled to have an in person interview a week later. Passed that interview and immediately took their assessment test. This took almost 4 hours and had timed sections. Wasn't easy but not too hard, I passed. Was scheduled for another interview with hiring managers 2 weeks later. Made it through all 3 hiring mangers. Was contacted the next day to have a peer interview over the phone and speak with the HR director. I was offered the job the following day contingent upon passing a drug screening and background check. Everyone was very nice and responded to my calls and emails during the process.

    Interview Questions

    • Why travelers? Tell me about a time when.... What do you know about the company? How do you prioritize your work?   1 Answer

    Negotiation

    No negotiation. Pay is $60k per year here in GA. Very high for the industry. Comes with company car, bonus potential, 401k and pension.

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  5. Helpful (1)  

    Outside Property Adjuster Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 3+ months. I interviewed at Travelers Companies.

    Interview

    Initial phone interview to review resume, then assessment test which I had taken prior to back in 2010 from another interview so no retake necessary. Received call for face to face interview with 2 managers, then phone interview with Product Manager and a final phone interview with VP of Claims and HR Director. Process was long only because they were in no rush.

    Interview Questions

    • Common Behavioral Based interview questions. Examples with results, and why travelers   Answer Question

    Negotiation

    None, travelers is a top payer in the industry so offers made usually have no negotiations

  6.  

    Property Claims Adjuster Interview

    Anonymous Employee in Sacramento, CA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Travelers Companies (Sacramento, CA) in November 2014.

    Interview

    There is no reception.ist , just a button to push so a disembodied voice can advise you to wait for someone to come to get you. Well, I waited in the lobby about ten minutes past my appointment time until the hiring manager came to usher me into a conference room where another guy waited. They asked me a bunch of questions then thanked me for my time. I got an EMAIL two weeks later declining a second interview. It felt really rushed and perfunctory. I was not impressed by them, nor the atmosphere as I walked through...no smiles, good morning or even eye contact with the people I passed. Questions asked: Why do you want to work for Travelers Most difficult claim you have worked What is your strength/weakness

    Interview Questions

  7. Helpful (2)  

    Property Adjuster Interview

    Anonymous Employee in Los Angeles, CA
    No Offer

    Application

    I applied online. The process took 2 weeks. I interviewed at Travelers Companies (Los Angeles, CA).

    Interview

    1. Pre interview phone interview asking basic questions and behavioral questions. If you have claims experience then use it. 2. Aptitude test at the corporate office. Reading comprehension, math, behavioral, spelling, excel spreadsheet, and writing a bad newsletter. 3. Interview with unit manager pending.

    Interview Questions

    • Tell me about a time when you dealt with a difficult customer.   Answer Question
  8. Helpful (4)  

    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Travelers Companies in January 2014.

    Interview

    Applied for the job in early January, was set up for a phone interview with a recruiter for Travelers. Interview lasted about 45 mins and asked detailed questions about work experiences, any claims industry experience, customer service, and education. I was asked detailed questions about specific situations where I had to deal with hostile customers, a fast paced environment, any mistakes I have made and how I've adapted to changes in the workplace. After I passed the phone interview I was scheduled for a property assessment that took place in a local office. I was sent an email before the assessment specifying that the test is similar to the GED and I was provided a few links by Travelers to a website that has a free GED test prep exam and study guide. The assessment at the office consisted of 7 parts and all 7 parts need to be passed independently in order to pass. The exam consisted of reading a homeowner's policy and determining the proper coverage or policy limits, writing a denial letter to a policyholder that was unhappy that his claim was denied due to wear and tear, a basic math test involving areas, perimeters, volumes, percentages, a grammar, vocabulary and spelling test, a basic Microsoft Excel test, a test which list several different maps and you have to determine based on the instructions where you would end up on the map given a start point. I was called 4 business days after the test and informed that I have passed and that an interview with a unit manager is pending. I let the recruiter know I could interview any day and time but she said she needed to check the schedule. She said she would contact me to schedule a time to interview. It's been an additional 3 business days since I was informed that I passed the test and I have yet to be scheduled for an interview. I am neutral about the interview process since it has been over a week and a half since I took the assessment. I expected to complete the interview already but the process has more downtime than I would prefer. The tests are not difficult for someone that is qualified to have the position. Generally insurance industry positions are very competitive so if you don't pass it means it's unlikely you would be successful in handling the more complex and detailed training that you would receive if hired.

    Interview Questions

    • Explain a time when you had a disagreement with a coworker or manager   Answer Question
  9.  

    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Travelers Companies.

    Interview

    Received a call for an onsite interview at a job fair but it was cancelled. Finally, received a call for a phone interview. It was a very straight to the point interview. Then I was scheduled for an assessment test. It was about 3 hours. Very much like a SAT. Somewhat easy and somewhat difficult. I am still waiting for the results of the assessment.

    Interview Questions

  10.  

    Outside Property Adjuster Interview

    Anonymous Employee in Alpharetta, GA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Travelers Companies (Alpharetta, GA) in November 2011.

    Interview

    Recruiter called me to ask some basic questions and let me know if they were interested that someone would contact me from HR. Several days later I was sent an email for an appointment/interview in Alpharetta, GA a few days later. If you pass the seven part skills assessment your given a personality profile and then scheduled for an interview, in my case two, which both were about :45-1:00. Afterwards they said they would have roundtable discussons on all the candidates and follow up. That's been 4-5 weeks and nothing since!

    Interview Questions

    • Describe a situation that did not turn out like you wanted, how did you handle that?   Answer Question
    • What's the most difficult thing that's happened to you in the last six months?   Answer Question
  11. Helpful (1)  

    Outside Property Claims Adjuster Interview

    Anonymous Employee in Diamond Bar, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Travelers Companies (Diamond Bar, CA) in January 2011.

    Interview

    The interview starts with a phone screening. They analyze your customer service experience and technical knowledge. Next is a test. The test is understanding Xactimate diagrams or property layouts. Also consists of insurance principal knowledge and excel spreadsheets.

    Interview Questions

    • Did not make it to face to face interview. After passing the test someone with more experience was chosen for the region I wanted and I did not want to relocate.   1 Answer
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