Twitter Account Manager, Inside Sales Interview Questions & Reviews

Interview Details – In late January, I got a referral from a friend at the company, who told me that several new hires were about to be brought into the inside sales department. Within a couple of days of applying, I received an e-mail from a recruiter asking for my availability to conduct a Skype interview. After five days with no response, I received an offer from another company. I e-mailed the recruiter and told her of my situation and asked when I could expect an interview to be scheduled. She called me promptly and explained that a new class would not be brought on until March and asked if I would still like to proceed. Because I was so excited about Twitter, I told her that I would decline the other offer and move forward (my own decision, but I felt that strongly about the Twitter position).

A Skype call was finally scheduled for the following week. I prepared for several days the mock sales presentation that I was to give on Twitter's ad products. The Skype call and interview went very well and the Team Lead I spoke with was extremely friendly and casual. The next day, I was scheduled for an in-person interview with three individuals on the sales team, all of whom were very nice and asked the standard questions, as well as many pertaining to why I was interested in Twitter specifically. I got very positive feedback and left the interview feeling very good about my prospects. I then sent thank you e-mails and cards.

A week went by, and I sent a standard follow-up e-mail to the recruiter, reiterating my interest in the company. I received no response. A week later, I sent another follow-up e-mail. Again, I received no response. The following week, I sent an e-mail politely stating that, as I was exploring other opportunities but Twitter remained my number one choice, I was curious as to whether I was still being considered. Within a matter of minutes, the recruiter replied, saying that I was still being considered and that she would call me that afternoon to discuss next steps. I received no call. A week later, I sent another e-mail again asking for a timeline on next steps. I received an e-mail shortly stating that while Twitter wanted to consider me for the upcoming class, they now were projecting a start date of "either early summer or late fall". Needless to say, I was surprised, since I had been told that a new class would be starting in March.

A week later, I found out through friends that a new class had indeed started in March, but I was not selected. The fact that I wasn't selected doesn't bother me. What bothers me is the fact that I was repeatedly led on by the company, repeatedly ignored, and flat out lied to. Twitter seems to have absolutely zero respect for the time and effort invested by candidates and I firmly believe that I would have heard nothing from the company after the interview had I not repeatedly followed up.

Twitter has an incredible product line and I have no doubt that working at the company would have been a tremendously fun, educational, and productive opportunity. However, Twitter's recruiting process is by far the worst I have ever experienced. It was disrespectful and dishonest, and I hope that this is recognized within the company as something that needs to be addressed promptly and properly.