U.S. Bank Customer Service Manager Interview Questions

7 Interview Reviews

Interview Experience

Interview Experience

83%
16%
0%

Getting an Interview

Getting an Interview

83%
16%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy

7 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

Helpful (2)  

Customer Service Manager Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 2 weeksinterviewed at U.S. Bank.

Interview

Interviewed by my hiring manager and a peer manager. Lasted about an hour. Great vibe from both. I came recommended from a friend so my experience may not be typical. Following that, I took a 30 minute phone interview through a vendor. This was a little awkward as the person asking the questions was not a hiring manager, therefore they could not clarify the questions. Very unusual.

Interview Questions

  • No curve balls during the in-person interview. The phone interview had a few, but I cannot remember specifics.   Answer Question

Negotiation

Yes could negotiate. Took a pay cut but I knew I would have to going in. They were very good at coming up as far as they could. Reasonable.

Other Interview Reviews for U.S. Bank

  1.  

    Customer Service Manager Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Great process...little lengthy, but the company does a great job of it's due diligence search.

    Interview Questions

    • The questions are completely normal and appropriate for the job.   Answer Question
  2.  

    Customer Service Manager Interview

    Anonymous Interview Candidate in Columbus, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at U.S. Bank (Columbus, OH).

    Interview

    Straight forward but very "standard" as to process and interview. As with most "modern" hiring practices it is designed to be expedient and "check the blocks" for skills, experience, etc. Probably miss the opportunity to meet and interview many good potential employees because they don't fit the qualification blocks exactly. The process is designed to be efficient and CYA more than to be effective. US Bank is no different than most large employees in this regard...too bad.

    Interview Questions

    Negotiation

    The only thing negotiable was the starting date

  3.  

    Customer Service Manager Interview

    Anonymous Interview Candidate in Cincinnati, OH
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at U.S. Bank (Cincinnati, OH) in February 2013.

    Interview

    Asked to meet with the branch manager after talking with Human Resources. Had to pass a Gallup Test about my personality type. Talk with the District Manager.

    Interview Questions

    Negotiation

    Negotiated salary.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Manager Interview

    Anonymous Interview Candidate in Kansas City, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at U.S. Bank (Kansas City, MO) in August 2011.

    Interview

    Got a call from Branch Manager then interviewed with District Manager. No set training program would be my only complaint, just thrown into the role.

    Interview Questions

    Negotiation

    They met me where I wanted to be.

  6.  

    Customer Service Manager Interview

    Anonymous Interview Candidate in Rocklin, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at U.S. Bank (Rocklin, CA) in December 2010.

    Interview

    The HR process is better than at most companies. I was contacted directly by the hiring manager for an interview. The interview process itself consisted of a lot of "behavioral based" questions and being given information about the company as opposed to being asked relevant work history questions.

  7.  

    Customer Service Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at U.S. Bank in April 2012.

    Interview

    very smooth and transparent process

    Interview Questions

Work at U.S. Bank? Share Your Experiences

U.S. Bank

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.