Getting an Interview
Getting an Interview
Interviews for Top Jobs at U.S. Cellular
- Retail Wireless Consultant (26)
- Retail Sales Consultant (9)
- Customer Service Representative (8)
- Sales Manager (8)
- Sales Representative (6)
- RWC (5)
- Cashier/Greeter (4)
- Recruiter (3)
- Account Manager (3)
- Store Manager (3)
- Retail Store Manager (2)
- Service Technician (2)
- Intern (2)
- Sales (2)
- Financial Analyst (2)
- Cashier Greeter (2)
- Retail Sales Manager (2)
- Marketing Manager (2)
- RF Engineer (1)
- Retail Sales Representative (1)
- RETAIL SALES SUPERVISOR (1)
- Sales Associate (1)
- Credit Representative (1)
- Customer Relations Specialist (1)
- Regional Sales Manager (1)
- Engineering Manager (1)
- Communications Manager (1)
- Consumer Insights Manager (1)
- Confidential (1)
- Project Coordinator (1)
- Accepted OfferPositive ExperienceAverage InterviewAccepted OfferPositive ExperienceAverage Interview
I applied through an employee referral – interviewed at U.S. Cellular (Knoxville, TN).
I had to do 2 computer tests. One had fake customers and situations and you had to choose what you would do based on the situation. The other was a personality test asking the questions with answers on the 5 point scale (strongly agree, disagree, ect). Then after passing those, I did an interview in person.
- Name a situation where a customer was upset at a previous job, how did you deal with it? 1 Answer
Helpful (3)Accepted OfferPositive ExperienceEasy InterviewAccepted OfferPositive ExperienceEasy Interview
I applied online. The process took 4+ weeks – interviewed at U.S. Cellular (Knoxville, TN) in June 2012.
Lengthy phone interview which was very casual, mostly inquiring about past call center or customer service experience, asked a lot of "tell me about a time..." questions, second interview on-site with call center simulation test, after scoring well on the test asked to a 15 minute interview in which I was coached by another HR rep to be as detailed as possible. Interview very cut and dry more "tell me about a time..." questions. Sent for drug tests and signed forms for background check, received job offer letter
- "If a customer calls in and says they want to switch the service or are dissatisfied with the service how would you get them to stay?" 1 Answer
No negotiation available, the starting pay was apparently the highest I would receive for my experience. Specific schedules are not accommodated until after the training process.
- Accepted OfferNeutral ExperienceEasy InterviewAccepted OfferNeutral ExperienceEasy Interview
I applied through an employee referral. The process took 5+ weeks – interviewed at U.S. Cellular (Knoxville, TN) in June 2010.
There is a phone interview with a recruiter, and then a background check. There is also an online test where you're basically watching a cartoon and have to pick the best answers based on what is given. It MUST be done on a PC, and I didn't know anyone who didn't own a Mac, so I had to go to the library, which was strange. They need to verify your education as well (wanted my high school diploma, but I had no idea where it was, and my mother had just moved, so after a week of them insisting I gave them my high school diploma, I finally asked if they would take my college diploma, since I would obviously have to have graduated from high school to have a college diploma. She had to check with her manager and called me back the next day to say it would work, which seems silly to me). Then, there is a pretty informal interview at the store with the store and sales manager. Once you're through that, there is a drug test and then you're informed if you are hired or not.
- Why do I want to work there? 1 Answer