U.S. Cellular

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U.S. Cellular Interview Questions & Reviews in Knoxville, TN

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Accepted Offer

Neutral Experience

Easy Interview

Retail Wireless Consultant Interview

Retail Wireless Consultant
Knoxville, TN

I applied through an employee referral and the process took 5+ weeks - interviewed at U.S. Cellular in June 2010.

Interview Details – There is a phone interview with a recruiter, and then a background check. There is also an online test where you're basically watching a cartoon and have to pick the best answers based on what is given. It MUST be done on a PC, and I didn't know anyone who didn't own a Mac, so I had to go to the library, which was strange. They need to verify your education as well (wanted my high school diploma, but I had no idea where it was, and my mother had just moved, so after a week of them insisting I gave them my high school diploma, I finally asked if they would take my college diploma, since I would obviously have to have graduated from high school to have a college diploma. She had to check with her manager and called me back the next day to say it would work, which seems silly to me). Then, there is a pretty informal interview at the store with the store and sales manager. Once you're through that, there is a drug test and then you're informed if you are hired or not.

Interview Question – Why do I want to work there?   View Answer

Negotiation Details – No negotiation.

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Knoxville, TN

I applied online and the process took 4+ weeks - interviewed at U.S. Cellular in June 2012.

Interview Details – Lengthy phone interview which was very casual, mostly inquiring about past call center or customer service experience, asked a lot of "tell me about a time..." questions, second interview on-site with call center simulation test, after scoring well on the test asked to a 15 minute interview in which I was coached by another HR rep to be as detailed as possible. Interview very cut and dry more "tell me about a time..." questions. Sent for drug tests and signed forms for background check, received job offer letter

Interview Question – "If a customer calls in and says they want to switch the service or are dissatisfied with the service how would you get them to stay?"   View Answer

Negotiation Details – No negotiation available, the starting pay was apparently the highest I would receive for my experience. Specific schedules are not accommodated until after the training process.

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