UPS
3.3 of 5 2,134 reviews
www.ups.com Atlanta, GA 5000+ Employees

UPS Interview Questions & Reviews

Updated Apr 16, 2014
All Interviews Received Offers

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Interview Experience 

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Interview Difficulty 

387 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Average Interview

Package Handler Interview

Anonymous Employee
Chantilly, VA

I applied in-person and the process took 2 weeks - interviewed at UPS in September 2010.

Interview Details – Early morning meeting included a tour of the facility and the rigors of the job ahead. You should not disqualify yourself during this process by saying anything questionable about your sleep patterns.

Interview Question – You'll be asked how this late night lifestyle will work for you. You should think about that first.   View Answers (2)

Negotiation Details – You agree to the standard union offering.

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Accepted Offer

Positive Experience

Easy Interview

Part Time Package Handler Interview

Anonymous Employee
Ontario, CA

I applied online and the process took 5 days - interviewed at UPS in July 2010.

Interview Details – I first applied for them, then i didnt hear from them so i emailed them and they contacted me right after and we set up and interview date. that day soon arrived answered there questions perfectly and they hired me on the spot. i started a week later. fast process if they like you. if not keep trying and dont give up. once your in you'll be happy you did.

Interview Question – why do you want to work for this company?   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Ups Driver Interview

Anonymous Employee

I applied in-person and interviewed at UPS.

Interview Details – Clean driving record for sure, some driving experience is a big plus and just like any interview be clean.shaven and look presentable. Also try to be somewhat knowlegable about the company and how it operates.

Interview Question – Safety is a big issue at UPS so be prepared for them to ask you about safety concerns and issues involving driving a vehicle and different types of scenarios   View Answer

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Accepted Offer

Neutral Experience

Very Easy Interview

UPS Package Handler Interview

Anonymous Employee
Columbus, OH

I interviewed at UPS in October 2010.

Interview Details – group interviews, followed by a tour of the facility, then you are asked to choose from one of the available shifts. once that is over, you wait for a call back, and do a one on one interview with a supervisor. overall the process is pretty painless.

Interview Question – why should I hire you?   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Part Time Package Handler Interview

Anonymous Employee
Hodgkins, IL

I applied through an employee referral and the process took 3 weeks - interviewed at UPS in June 2013.

Interview Details – There was no online app for the CACH location I work at, so I applied to another location. I heard to get hired at CACH you need to have a referral or hired through a recruiter. I had a friend give the management my name and within a day I had received a call asking to come in for an interview. In the interview they ask whether a min of 17.5 hrs/wk and ~$105/wk checks to start would be acceptable. They ask very basic questions about transportation(public transportation is very good.) working with others, and MOST IMPORTANT is when they ask, "what does safety mean to you". They stress work safety by preventing accidents. they called back 4 days later and set up a tour a week later. Several applicants take a tour and decide whether they would like the job or not. They have you set up your direct deposit and union papers that very day. Then you are instructed to call with a date you are available. Applications are good for either a year or half a year. so if you call and say I can start in 4 months, they usually accept your date. Then they will call you to let you know a start date. You start on a Monday about 2 weeks after the tour.

Interview Question – What does safety mean to you?   View Answer

Negotiation Details – No negotiation. A company that big does not negotiate for its lowest level workers.

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11 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Inside Sales Representative Interview

Inside Sales Representative
San Antonio, TX

I applied online and the process took 3 weeks - interviewed at UPS in February 2014.

Interview Details – Hiring process was fairly quick and seamless to go through which was the best part overall. I applied online 02/05/14 for Inside Sales positions that involved relocation out of state, 4 total I applied. The next day I received an email from a UPS recruiter wanting to setup an initial phone interview. For those of you who are new to or don't know the process this is basically a pre-screen phone call to to do a verbal greet, ask a few interview questions and tell you a little about the job.

Phase 1 Phone Questions
The questions that were asked: "Can you tell me a little about yourself?","Have you ever been in a sales role?", "Have you ever faced an objection in a sale, and how did you overcome them?", "What's your most outstanding accomplishment you have had at work?" Answer those the best to your ability, and you should be fine. FOOD FOR THOUGHT..... They just want to see how you handle a phone interaction, how you respond to questions, and answer them confidently. If you can not perform this over the phone you will definitely not have the skills needed to perform this job bc that's all you will be doing is communicating over the phone to close business.
From there they will get into the details about the job, and will ask you are you ok with relocating (*keep in mind you are on your own financially with the move, but you can write this off on your tax and get all of that back when you go to file for the next year, not a lot of people know that ***KEEP ALL RECEIPTS FOR THE MOVE****) if chosen before he/she hangs up they will send you a link for an assessment exam to take.

Phase 2 Online Assessment
I'm someone that has went through hundreds of these and I'm fairly quick and efficient with these exams. The exam is slated for 75 mins with only a couple of segments that are timed. This exam is made of first of all NO MATH the segments are interpersonal questions (easy), and the second deductive reasoning. EXAMPLE: If Tom gets on a train for at 9:00am, Sara gets on before Tom, and Mike gets on at 11:30am. If David gets on at 10:00am, who is the 3rd to get on the train? (I made that up but they look exactly like that in diff scenarios) This segment is TIMED and can be tricky. Again this exam is to weed candidates out, alot of highly qualified people can be crossed out bc of this exam but I get why they do it mainly to get the numbers down. Dumb but necessary.....

Phase 3 Phone call and interview schedule
7 Days passed after I took my exam (they wait for all of the candidates scores to come in) I get a phone call from the recruiter to set up a webcam interview, took 2 days from there.

Phase 4 Webcam interview
Webcam interview was pretty cool, a first for me and actually made me more relaxed. I knew once I made it to this portion I was extremely confident I would get the position because I have a knack for performing well in interviews. You do the interview in your own home or controlled environment, YOU HAVE TO DRESS UP, and need earphones with a microphone in it. There were 2 nice ladies involved
Questions: "Tell me a little about yourself", "Describe a time you had with a customer who was very vague in detail with what they wanted how did you go about the interaction, and getting what they needed" "Describe a time you had an issue with a customer you could not resolve, how did you react, and what was the outcome" & "Why are you interested in this position" Just answer with complete utter confidence, be detailed but not long and you will be fine.....

Phase 5 THE CALL
I was told it would take days for a response but luckily I got a call about 6 hours later same day, asking to setup another phone call the next morning to "talk further about the position". From there I felt good that I would get the offer. Got the call next morning, got the offer, and they sent over a welcome packet along with the job offer to go over. From applying online, to the interviews/testing, to the move, to your first day of work takes place in less than a month literally, so be prepared that's extremely fast. Luckily I have no kids, no wife, one job to leave, in my mid 20's, and independent so I can just pick up and go but that's obviously not the case for a lot of people.

Sorry for the length I did alot of research before getting into this job and applying and nobody ever gave a step by step detail of the process, just cliff notes. This helps you at least see the process I went through, though others may have a different experience especially with turn around time, I was just lucky.

Interview Question – Deductive reasoning *Timed* have to balance the question and minutes used on each   View Answer

Negotiation Details – NO NEGOTIATIONS this job is slated at 17.01HR plus quarterly bonus incentive on commission closed. I estimate you make 38-low 40's for the year def sounds fair.

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Accepted Offer

Neutral Experience

Part Time Supervisor Interview

Anonymous Employee

I applied online and the process took 1 week - interviewed at UPS.

Interview Details – You put in your application either online or in person on site. You are then called in on a set date to a group setting where you are told how hard the job is and how you are paid next to nothing. The people who arent scared away by the speech made by HR are then taken to the Manager and he officially hires you.

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Accepted Offer

Positive Experience

Very Easy Interview

Driver Helper Interview

Anonymous Employee
Grapevine, TX

I applied online and the process took 2 weeks - interviewed at UPS in November 2013.

Interview Details – The interview process was very smooth. I was directed to a manager who asked me questions based off of my application. They asked a few additional questions to get to know me, but there wasn't a question that was too hard.

Interview Question – Why do you want to be a Driver Helper?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Strategy Interview

Anonymous Employee
Atlanta, GA

I applied online and the process took 4 weeks - interviewed at UPS in August 2013.

Interview Details – two interviews; first with hiring Director and second with Director and VP

Interview Question – Most were background experience and behavioral type questions   Answer Question

Negotiation Details – none

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Accepted Offer

Neutral Experience

Driver Helper Interview

Anonymous Employee

Interviewed at UPS

Interview Details – Applied online. Then you get a interview day and time at the end of application. The interview is done in a group format. They ask you past experience, what skills you have and why you want to work for UPS. They only call if you get the job.

Interview Question – There weren't any difficult questions.   Answer Question

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