US Airways Interview Questions

Updated Jul 27, 2015
149 Interview Reviews

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  1. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at US Airways.

    Interview

    The interview was fine. Two people sat the room. It was short and sweet and to the point. Everyone was very friendly and we laughed a lot. They had a list of five questions sitting in front of them and as I answered them they were writing, which was a little intimidating. The room they interviewed me in was pretty messy and kind of informal.

    Interview Questions

    • They asked, 'Over 200 people applied for this position, why do you think you deserve this job'? They also said 'Tell us about a time at work when something went wrong and how did you handle it?'.   Answer Question
  2. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Saint Paul, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at US Airways (Saint Paul, MN) in July 2015.

    Interview

    Applied online and was emailed about 1 weeks later to schedule a phone interview through an online appointment book. Got called back in 2 days to the phone interview . After the phone interview I was invited to a f2f interview but he didn't had an appointment open and they could call me in few days to do the schedule the f2f interview. So I still waiting..

  3.  

    Fleet Service Agent Interview

    Anonymous Interview Candidate in Portland, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at US Airways (Portland, OR).

    Interview

    Phone interview, and then a second interview(if you make it pass the first) for a face-to-face. It was more like a cool conversation instead of an interview for employment. Two very nice guys did the hiring and it was actually fun to converse with them.

    Interview Questions

    • What are your interests, what did you do in previous jobs, etc.   Answer Question

    Negotiation

    Was simple and easy.

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  5. Helpful (1)  

    CSA Interview

    Anonymous Interview Candidate in Omaha, NE
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at US Airways (Omaha, NE).

    Interview

    I had two interviews before I got offered the job. They asked general job questions and was pretty chill. I joked around with them so that probably helped a lot. They mentioned there were over a hundred applicants so I guess I did well enough!

    Interview Questions

    • Where do you see yourself in 5 years   1 Answer
    • How do you deal with an angry customer   1 Answer
  6.  

    Fleet Service Agent Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at US Airways (Philadelphia, PA) in June 2015.

    Interview

    One on one interview on the phone. The recruiter asked 3 questions and then will schedule you for f2f, which is a face to face however it will be a group interview.

    Interview Questions

    • Desrcibe yourself? What was problem that you had at work, and how did you overcome it?   1 Answer
  7. Helpful (2)  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Seattle, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at US Airways (Seattle, WA) in May 2015.

    Interview

    Applied online and was emailed about a month later to schedule a phone interview through an online appointment book. Got called about a week earlier than scheduled. After the phone interview I was invited to a f2f interview a few days later at the airport. It was a group interview of 5 with a panel of 3 mangers interviewing us. It was extremely laid back and they were awesome! They basically asked the same questions as the phone interview but gave us a chance to really explain ourselves and show why we would be the best choice. After the interview we were then asked to wait outside while they discussed the interview. I was called back in individually about 5 mins later and they offered me the job. Not everyone in the group got it so they ask you not to tell any candidates whether or not you got the job to avoid hurting feelings. Overall it was great!

    Interview Questions

    • Why US Airways? Why should we hire you? Why do you think you would be a good fit?   Answer Question
    • Name a time you felt empathetic with a customer but had to put your own needs first. How did you handle it?   Answer Question
    • Describe a time when you had to use excellent customer service to deal with an irate customer? What did you do to diffuse the situation?   Answer Question

    Negotiation

    No negotiation, union job.

  8.  

    Baggage Specialist Resolution Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at US Airways (Phoenix, AZ) in May 2015.

    Interview

    Completed the online application. Received the invite for the phone interview, completed with invitation to a face to face interview. It is a long process, learning patience, and about one month later I have accepted the offer. Training begins in one week, and I am excited to begin my new chapter.

    Interview Questions

    • Describe a stressful situation, and how did you handle it?   1 Answer
  9. Helpful (5)  

    Ramp Agent Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 4 weeksinterviewed at US Airways (Charlotte, NC) in March 2015.

    Interview

    Around first week of march :phone interview and after a week i recieved an email for a face to face interview. Around march 15:Around 50 people waiting for a face to face interview. An information session was conducted before the interview, and then each was called to a back room for a face to face interview.//make sure you pay attention to the information session or lecture. Around March 18 :Called to do a finger printing and sent to do a drug screening. Called around March 26, i passed background and waiting to be called by a trianing lead for next class, may be april or may!

    Interview Questions

    • What did you learn from the information session? Why do you want to work for US Airways? 2-3 senerio questions   Answer Question
  10. Helpful (2)  

    Reservations Agent Interview

    Anonymous Interview Candidate in Reno, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at US Airways (Reno, NV) in March 2015.

    Interview

    Applied online then received an email the next day to call to do a pre-recorded phone interview with about 9 questions. It was super easy. Then i received a call from a recruiter the next day to schedule a face-to-face interview. I go in ready to go, i was 20 mins early like the recruiter told me to be. I waited for 15 mins while they figured out who would interview me lol. Its like they were not expecting me. So i go into a very tiny "breakroom" with a small table and two chairs. The girl had a packet of questions already typed up and they were the normal STAR personality questions. I felt I answered well and at the end when she asked if I had any questions for her, I asked what qualities would the ideal canidate have. She told me everything I am and offered me the job right there. I waited approx 5 mins up front so i could do the new hire paperwork with HR. After that I was instructed to get a drug test but it was like 4pm on fri so they said I could go monday. I did the drug test and they were running my background check. I also had to go get done fingerprinting. Ive completed all the requirements so I am just waiting for a phone call to start training.

    Interview Questions

    • Name a time when you had to deal with an upset customer and how did you deal with the situation? What was the outcome?   Answer Question
    • Name a time when you went above and beyond your normal job description to help a customer.   Answer Question

    Negotiation

    Its not neogotiable because its union. I just asked for the job and got it.

  11. Helpful (1)  

    Fleet Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 4 weeksinterviewed at US Airways in March 2015.

    Interview

    This was a interview over the phone that I applied for ramp service they asked me some questions like. 1-What was the most stressful situation i had to deal with and how did i overcome it. 2-why i would like to for them. 3-if they call my supervisor what would he say about me. After that I w as told to hold for about a minute when came back to the line told that they would like to do a f2f interview but that they don't have appointment yet so to wait to be contacted for them again. I called 2 hr's after that to see if passed the interview and I was told yes just to wait for an appointment.

    Interview Questions

    • What was the most stressful situation i had to deal with and how did i overcome it.   Answer Question
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