US Airways

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US Airways Interview Questions

Updated Dec 14, 2014
Updated Dec 14, 2014
130 Interview Reviews

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  1. 1 person found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at US Airways in December 2014.

    Interview Details

    Applied in September. Was invited to do a video interview right away. These were mostly basic interview questions. There isn't someone actually interviewing you, you're basically just speaking into the camera. About a month later I was called for a face to face interview at their training center in Dallas, TX. I was flown out there about a month after that. When I arrived at the training center, a group of about twenty five people were taken into a room where we played a nice breaker and we're introduced to the people who would be interviewing us. The ice breaker was really used to show that we were capable of working together as a group. After that we were broken up into different groups of about five people and were taken back for a group interview. They asked us a total of five questions. Most of it was about our customer service experience and trying to find out what wee could bring to the table. After the group interview was over, we got back together to watch a presentation about the position and we're then taken back to fill out final paperwork. During this time we were then taken for one on one interviews. I was asked a few questions and was offered the position on the spot. I was really impressed with the facility, the interview process, and their professionalism.

    Interview Questions
    • If you could get involved with a community service organization in your area, what would it be and why?   View Answer
    Accepted Offer
    Difficult Interview
  2. 1 person found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 10+ monthsinterviewed at US Airways in December 2014.

    Interview Details

    Applied in early January, 2014 and about a month later was invited to a video interview. Five questions total; a few of which were: Why do you want to become a flight attendant? and Describe a time when you had to deal with an irate customer.

    About six months after the video interview, I was invited to a F2F interview in Dallas, TX. It was a group of about 16 candidates, the process began with being broken down into three groups of 5-6 people and we did a group project to get to know each other better, followed by a group interview with three people, and after that we were called for a one on one and if you were chosen for training they brought you in to be fingerprinted.

    Interview Questions
    • If you were to hire a flight attendant, what qualities would you look for and why?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3. 2 people found this helpful  

    Us Airways Interview

    Anonymous Interview Candidate in Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Interview Details

    Easy but had to wait for 2 week background check... You submit application and request for background check. Then you get drug tested and have to show that you can lift 70 pounds. After that I interviewed with a panel of 2 and was immedietly hired.

    Negotiation Details
    The salary and hours were pre-set by the company
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 4 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at US Airways.

    Interview Details

    F2F:
    Dark blazer, non-tight skirt/pants, blouse, black heels, hair up, light makeup. Suit for men.

    Group: W/ 4 or 5 other people, write a unique quality about yourself. Make it reflect your work ability! Smile, don’t be bossy, work with your team to get answers for the other groups. Bossy/overbearing people will not make the cut!

    Different group: What made you apply for this position? Make it about desire to service guests, flexibility and that you have a warm, enthusiastic personality.

    Be confident in your answers!

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Manager (Shift Manager) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at US Airways in October 2014.

    Interview Details

    Applied online and received an email several weeks later asking to schedule a phone interview. Received automated call for phone interview on predetermined day at pre determined time. Interview lasted about 40 minutes with a recruiter. Pretty standard questions all STAR based. Also went over work history and education again. Got the normal "I'll forward your info to a senior recruiter".

    A couple weeks later I got a phone call (followed by email) informing me that they would like to fly me up to my assigned hub for a face to face. Flight/interview was set up for a week later. They provided flight for me out and back. Interview session was very professional but relaxing. It was with two Duty Managers (Senior Managers) one AW one BW (who would be my boss). STAR all the way. About 10 questions total, 5 each going back and forth. Then asked to give a brief overview of my resume and how each job makes me a good fit for this position. Shook hands and I was off to my gate. Whole thing about 45mins.

    Got the call a week later asking for a final phone interview with a BW Director. 15mins no STAR very laid back and non scripted. People Scout called me a few days later offering the job.

    Negotiation Details
    I was offered top of scale due to experience, I don't think there is any negotiating. Relocation also offered.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Intern Interview

    Anonymous Interview Candidate in Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    I applied through college or university. The process took 3 weeksinterviewed at US Airways.

    Interview Details

    I applied on our career website at school. They called me for a short phone interview and then invited me to an interview. It was a 30 min. interview. They called me back a few weeks later saying I got the offer. Both interviewers were very nice and they called me half way through my decision making to see if they could be of any more assistance.

    Interview Questions
    • The only technical question was what would be the factors of me ordering pens.   Answer Question
    Reasons for Declining

    I got a better offer elsewhere

    Declined Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    So far it has been an open house and a screening call to make it to the interview which I will have in two days. It is for the customer service agent position out of Greenville, SC. If I get the position then I will have three weeks of training either in Charlotte, NC, Philly or Phoenix, AZ. They fly you to and from each week, pay you your wage and give you a per diem. Not to shabby.

    Interview Questions
    • Are you ok with 8.50 an hour? To this I had to say yes, because not only do you have unlimited standby flying time, so does your family and some extended family.   Answer Question
    Accepted Offer
  9. 1 person found this helpful  

    Recruitment/Interview: Flight Attendant Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied through an employee referral – interviewed at US Airways in September 2014.

    Interview Details

    I just left the Recruitment/Interview Day for US Airways and felt I now, too, can add my experience. Before today, I've read every single persons input and applied it to my expectations....well if you have read others you'll see that there some order: introduction in front of large group of people, do seated/over reach, Survival activitiy....
    I guess the recruiters switched up the whole scheme of things for what ever reason.
    First off, every single recruiter was very nice and welcoming, not intimidating at all. Friendly and humble...
    So we went in, were sat in Cafeteria...and naturally we All started just being social towards eachother "where are yooou from? :) all the while the recruiters watched but as if they were just chillin' waiting for 'something'. SO we never did intros bc of THAT. They got to see if you were naturally friendly and engaging.
    Then we went into a conference room. Coffee/water refreshments. Asked to leave our things as they take us to do an exercise: sit and put on belt & then the over reach . Then back in room they THEY introduce themselves and show company video blah blah blah. Then heres what shocked me: one of the instructors tell you everything you need to know about what base they have: Philly, Pheonix, DC and NC- thats it! She tells you about Compensation and breaks it down, in conclusion she told us all the honest truth about being an FA, especially not in your hometown base, you have to commit to moving there if your not an hour away. And THE RECRUITERS GIVE YOU THE OPTION to leave if you feel you cant commit to the lifestyle change or stay...I left. Im from NYC and would prefer to be based by home. So please do not freak out about the process. Its fun. Everyone is cool---and dress code is not that strict. Just dress BUSINESS CASUAL look presentable and be friendly, its so easy with everyone, you wont have to force it and you dont get a fake vibe from anyone---im usually very hard and judgemental about things, but this experience wasn't a waste. Hope this eases some people's anxieties. Good luck.

    Interview Questions
    • How is everyone this mornin'? (Seriously) lol   View Answer
    Reasons for Declining

    There was no base close to home and I refuse to relocate.

    Declined Offer
    Positive Experience
    Easy Interview
  10. 6 people found this helpful  

    Reservations Agent Interview

    Anonymous Interview Candidate in Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    I applied online. The process took 1+ weekinterviewed at US Airways in August 2014.

    Interview Details

    After applying online and taking the assessment, I was prompted by e-mail the next day to conduct an over the phone interview, which was just an electronic recording asking questions and recording my answers such as previous work history, etc. It took about a day or two and I got a call back to do an in-person interview. The interview was simple and predictable. The lady took me back to a meeting room and asked me several questions in SAR (situation/action/result) about my prior experience. It was pretty simple and took no more than 20 minutes.

    Interview Questions
    Negotiation Details
    No negotiation regarding the pay
    Accepted Offer
    Positive Experience
    Easy Interview
  11. 2 people found this helpful  

    Reservations Agent Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2+ monthsinterviewed at US Airways in August 2014.

    Interview Details

    really hard to get job. Out of 7000 apps, they selected 300 folks. Web site is a nightmare. Must re-enter your information often. I think they purge the files. It is a tough position to get. The interview is a notice in the mail for a phone interview, they a computer interview, then a face to face, then another face to face, then a federal level background check, takes weeks for them to complete, then you get the AOK report for duty. Then training at a computer for next 4 weeks - intense! Then 3 assessment tests which are hard. If you do not pass one at a 85% or better, you are terminated on the spot! So, you are not officially hired unless you can pass the 3 assessment tests. They pay you - $10.21 per hour. You get 2 fifteen minute breaks and a 30 lunch. They keep very close track of your time - any screw-ups and its termination time. If you are into HEAVY stress, this is for you. You do get flight benefits, but at $10.21 an hour, you can fly somewhere, then what... The benefits are really good, but at $10.21 an hour, you cannot afford them.

    Interview Questions
    • want to know how good you are with difficult customers.   View Answer
    Negotiation Details
    there is no negotiation.
    Accepted Offer
    Positive Experience
    Difficult Interview

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