Getting an Interview
Getting an Interview
Interviews for Top Jobs at US Airways
- Flight Attendant (140)
- Customer Service Agent (23)
- Reservations Agent (10)
- Intern (8)
- Fleet Service Agent (7)
- CSA (6)
- Senior Financial Analyst (5)
- Pricing Analyst (5)
- Analyst (5)
- Customer Service (4)
- Shift Manager (3)
- Lead Analyst II (3)
- Customer Assistance Representative (3)
- Customer Service Supervisor (3)
- FLIGHT ATTENDANT TRAINEE (2)
- Yield/Pricing Analyst (2)
- Senior Manager (2)
- Clerk (2)
- Senior Analyst (2)
- Coordinator (2)
- Customer Relations (2)
- Yield Management Analyst (2)
- Financial Analyst (1)
- Executive Assistant (1)
- FA (1)
- Director (1)
- Pilot (1)
- Sales Manager (1)
- Instructor (1)
- Operations Engineer (1)
Helpful (1)Accepted OfferPositive ExperienceAverage Interview
I applied online – interviewed at US Airways.
The interview was fine. Two people sat the room. It was short and sweet and to the point. Everyone was very friendly and we laughed a lot. They had a list of five questions sitting in front of them and as I answered them they were writing, which was a little intimidating. The room they interviewed me in was pretty messy and kind of informal.
- They asked, 'Over 200 people applied for this position, why do you think you deserve this job'? They also said 'Tell us about a time at work when something went wrong and how did you handle it?'. Answer Question
Helpful (1)Accepted OfferPositive ExperienceAverage Interview
I applied online – interviewed at US Airways (Saint Paul, MN) in July 2015.
Applied online and was emailed about 1 weeks later to schedule a phone interview through an online appointment book. Got called back in 2 days to the phone interview . After the phone interview I was invited to a f2f interview but he didn't had an appointment open and they could call me in few days to do the schedule the f2f interview. So I still waiting..
Helpful (2)Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 4+ weeks – interviewed at US Airways (Seattle, WA) in May 2015.
Applied online and was emailed about a month later to schedule a phone interview through an online appointment book. Got called about a week earlier than scheduled. After the phone interview I was invited to a f2f interview a few days later at the airport. It was a group interview of 5 with a panel of 3 mangers interviewing us. It was extremely laid back and they were awesome! They basically asked the same questions as the phone interview but gave us a chance to really explain ourselves and show why we would be the best choice. After the interview we were then asked to wait outside while they discussed the interview. I was called back in individually about 5 mins later and they offered me the job. Not everyone in the group got it so they ask you not to tell any candidates whether or not you got the job to avoid hurting feelings. Overall it was great!
- Why US Airways? Why should we hire you? Why do you think you would be a good fit? Answer Question
- Name a time you felt empathetic with a customer but had to put your own needs first. How did you handle it? Answer Question
- Describe a time when you had to use excellent customer service to deal with an irate customer? What did you do to diffuse the situation? Answer Question
No negotiation, union job.
Helpful (8)No OfferPositive ExperienceEasy Interview
I applied online – interviewed at US Airways in February 2015.
My experience was the same as everyone else's. I applied, got an email to set up a phone interview and I called for the interview. When the interview was over she said she wanted to set me up with a face-to-face interview, but there were not any appointments available and they would get in touch with me.
- Tell me the about your last/most resent job. What did you like most and dislike most about last job. Tell me a time about a difficult customer. Tell me about a time you were sympathetic with a customer, but still had to put your own needs ahead of theirs. What would my previous/current employer say about me. It was an easy phone interview if you go into it prepared. Answer Question
- No OfferPositive ExperienceEasy Interview
I applied online. The process took 1 day – interviewed at US Airways (Cameron, NC) in February 2015.
Took roughly 5 minutes, maybe even 4. Very quick with the questions. I tried to make answers brief and to the point, but some required a little bit of explanation. Overall, I was pretty nervous, because I thought there would be more in depth questions, but not too bad. I received an offer to come in for a group interview and was told they would call me because they currently didn't have any openings for a scheduled date. I asked how long it would take and they said they were unable to determine that at this time. The recruiter advised that I call the number he called me with if I wanted to check back with them, but I had to ask for the number because it came up on my phone as 'unknown'.
- Describe a situation in which you had to deal with a difficult customer and how did you handle it? 1 Answer
Helpful (7)No OfferPositive ExperienceEasy Interview
I applied online – interviewed at US Airways (Philadelphia, PA) in January 2015.
I applied online, about a week later i got an email to schedule a phone interview. I began doing additional research on the company. My phone interview was scheduled 2 weeks away, which i was not happy about ...so far away. Then 2 days after scheduling the phone interview the recruiter called and asked if its a good time to do the interview. He asked questions about my last 2 jobs and all questions focused on how i dealt with irate customer situations. He said i did well and tolf me to expect the senior recruiter to contact me, also to be patient. I knew they woulf be trying to fill a class so it may take a while. Currently waiting to be called.
- How did you deal with an irate customer? Answer Question
Helpful (6)Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 2 weeks – interviewed at US Airways (Philadelphia, PA) in January 2015.
I first placed an application online and received a call a few days for phone interview. The questions were along the lines of what is your background in customer service. The entire call may have been less than 10 min. I was then offered to com in for a face to face interview. A week later I attended the in-person interview. There was approximately 50 or so people. We were given a hand out of general benefits, pay scale and looked a presentation about the company. Afterwards we were called in individually in no particular order for a one on one interview with a hiring manger. It was the same process as over the phone but it little more detailed questions about yourself and background of what you have done. Once that was completed I was given a unofficial offer letter and advised to go to another room to start filling out all the necessary paper work, fingerprinting,and I had to have on bring 2 forms of ID, Last 10 years employment history and Last 5 years residence addresses. After all that was complete I had to go to have a drug screening that same day. The whole process from start to finish moved very quickly. The background check seemed to take a little while longer than I expected but I would highly recommend applying it would be worth it.
- Explain a situation where you had to handle an irate customer etc... 1 Answer
- No OfferPositive ExperienceAverage Interview
I applied online. The process took 3 weeks – interviewed at US Airways (Phoenix, AZ) in January 2015.
After filling out the online application a brief phone interview, I was invited to a large group interview. 60 or so applicants sat through a brief presentation and then where called back to another room for a one-on-one interview, lasting about 30 minutes. I was then told to expect to hear in two weeks if I was chosen for the next round of interviews.
- The interview questions are based on the STAR format. Situation, Action, Result. Answer Question
- No OfferNegative ExperienceEasy Interview
I applied online. The process took 2+ months – interviewed at US Airways in January 2015.
Nightmare. I applied for three different positions with US Airways; 2 being part time and 1 being full time. I had a phone interview roughly 2 weeks after applying for the full time position and was told I would be moving on to the 1-1 interview. As with mostly everyone else, I had to wait for an appointment to open up for me to have a 1-1 interview. 2 months have gone by and I have been assigned no appointment. I call in almost everyday asking if any appointments have opened up, and I always am told that US Airways would contact me if anything opens up. Late last week I went online to check my application status, and I noticed the full time position had been changed to a part time position. In addition, I noticed that this same position was put in the archive category. I got in contact with US Airways support and it turns out the position I was waiting to have a 1-1 interview for was no longer available. This makes me pretty upset due to the fact that every time I call in to check on any available appointments for an in person interview, I am told that I am still being considered and someone will be in touch with me. Also, when I was in contact with US Airways support, the statuses they had taken note of for two of my applications I submitted were different than the statuses I saw on my career profile. Clearly there is some form of miscommunication going on and I'm not even an employee. If they can't communicate well during the hiring process, then what in the world would it be like once you work there.
- Why US Airways? Answer Question
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 4+ months – interviewed at US Airways (Philadelphia, PA) in January 2015.
I applied online in Jan and was scheduled for a phone interview about a week later. After that interview I was immediately offered a f2f interview. Because of no available interview dates my f2f was not for another a month or so. It was about 50 people there interviewing. After our orientation we all had a 1 on 1 interview with a hiring manager. I'm not sure who got the job but they asked similar questions from the phone interview. PLEASE pay attention to the presentation. Those selected were drug tested and fingerprinted right after. The background check took a lil over a month but I think it will be well worth the wait!! Congrats to everyone who made it!!
- Explain a personal difficult situation you've had and how did you resolve it? Answer Question
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