USAA Auto Adjuster III Interview Questions

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Auto Adjuster III Interview

Anonymous Interview Candidate in Chesapeake, VA
Anonymous Interview Candidate in Chesapeake, VA
Application Details

I applied online. The process took 2+ monthsinterviewed at USAA in April 2014.

Interview Details

I applied online. Received an email from my HR contact, giving me specific instructions to complete an online assessment (questions and typing test). You have only 48 to complete it. Then had a phone interview and then a interview with 2 managers on-site.

Interview Questions
  • Most questions were describing stressful situations and how I handled them. Be ready to give examples. The unexpected question was: Explain a time you brought a group of people together & Explain a time you failed   Answer Question
Negotiation Details
No negotiation. The HR contact tells you the salary in the in-phone interview. The salary was exactly what glass door says. So I was not surprised.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for USAA

  1. 2 people found this helpful  

    Auto Adjuster III Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 weeksinterviewed at USAA.

    Interview Details

    I applied to USAA on a weekend via their website and heard back within a week about setting up a phone interview. The phone interview was very simple and straightforward. I mainly remember them asking about customer service (how you've demonstrated customer service, how you've gone above and beyond for a customer). There were only a few questions and the rest was just the HR rep giving background about the position like salary, work hours, benefits, etc. The woman was very nice, helpful, and polite. We set up my manager interview and a drug test. She knew from my application that I was a recent college graduate and gave me some advice for using my college experience in my interview since my work experience was part time.

    My manager interview went very well. It was with 2 managers, but only one asked questions while the other transcribed. These again were very simple, typical interview questions and focused on customer service. There were 5 (he told me there would be 5 at the beginning) and most were worded as "Tell me about a time you..." including a time you delivered great customer service, a time you couldn't give a customer what they want, etc. After you give your answer, they will often ask follow up questions so be prepared to elaborate. I was then given the opportunity to ask the managers questions, which I did, and they seemed to really appreciate that. I was then given a tour of the office before ending the meeting.

    At the interview I was given a date where we would hear back (either via phone call if we were offered a position or email if we were not). This date did not hold because of bad weather however. After not hearing back for a while, I emailed the HR rep and she called me to say that the training class had been downsized and unfortunately I was the one person who got cut. However, she said I would be a backup in case anyone decided to back out at the last minute. She also told me about an upcoming job opportunity in a similar position and told me should work with me and the HR rep for that position because the managers had been really impressed with my interview. I really appreciated her going this extra mile when she could have just told me I didn't get the job and left it at that. Ultimately, I was called back a week later at the last minute and offered the position because someone had dropped out.

    All in all I was very impressed with USAA's hiring process. The only "snag" I hit was with HireRight, the company they use to do background checks for them. My USAA background check rep was very helpful, but the HireRight employees were less so and that process seemed very drawn out.

    Interview Questions
    • Tell me about a time you were in charge of a group/team   View Answer
    Negotiation Details
    There was no negotiation, from the initial phone interview they were very clear about the salary.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Auto Adjuster III Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 4 weeksinterviewed at USAA in August 2013.

    Interview Details

    Applied online and was contacted by phone within a couple weeks. Did an online assessment followed by a phone interview. An in-person interview was scheduled for the next week. Completed a drug test and information for a full background check. In-person interview went well, just a few behavioral questions and lots of information about the specific position as well as the office culture. Took 3 more weeks for background check to come through and an offer to be extended.

    Interview Questions
    • Explain a time when you had to deliver news to a customer that was not in their favor.   Answer Question
    Negotiation Details
    None.
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    Auto Adjuster III Interview

    Anonymous Interview Candidate in Chesapeake, VA
    Anonymous Interview Candidate in Chesapeake, VA
    Application Details

    I applied online. The process took 2+ monthsinterviewed at USAA in January 2013.

    Interview Details

    This was a strenuous interview process, mostly because it was tedious and lengthy. After completing the screening I was contacted to complete an application and several online assessments to include a typing test. I was then invited to complete a telephone interview with a HR representative about three weeks later. At the completion of the telephone interview I was told that I would be a candidate for an in-person interview with two interviewers at the local campus where I would be employed. I was also to initiate the background screening. This is where the tedious task list begins. Due to this being a position where a license is require there are strict background checks to include drug screening, credit check, fingerprinting, etc. Be prepared to pay for a notary for documentation and fingerprinting by the state police. You may have to provide W2's for any previous employers who are no longer in business. This interview process was very detailed with the background screening, however the interview questions were very straight forward and traditional based on your background, why you want to work for this employer, employment consistency and why you left former employers or want to leave.

    I completed the application in November, had the telephone interview in December, group interview was in January and received an offer the end of the month.

    The training date is most likely on the job posting.

    Interview Questions
    • Give an example of a time when you had to deliver bad news to a client. Where do you see yourself in the company within five years?   View Answer
    Negotiation Details
    The salary is based on experience and current or past licenses. This information was provided early during the application process, the salary was given and you must agree that you are willing to accept that pay. It was also reiterated during the telephone interview with the HR representative who confirmed that pay is acceptable.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Auto Adjuster III Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 3+ monthsinterviewed at USAA in December 2012.

    Interview Details

    You will be asked the standard interview questions, such as "Tell me a time you handled a difficult situation", "Tell me about a time a situation did not come out well and how you handled it", "Why do you want to work at USAA", etc. Just be prepared. Depending on your location, you may get away with only interviewing over the phone. The hiring process can be a bit long.

    Interview Questions
    • None were unexpected; they were pretty standard questions. I just did a google search of standard interview questions and used those.   Answer Question
    Negotiation Details
    My position was non-negotiable.
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Auto Adjuster III Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 4+ weeksinterviewed at USAA.

    Interview Details

    After meeting a recruiter at a college career fair, I was instructed to complete a profile on their company website. Only through this channel could I apply for openings and be screened/selected for the interviewing process. I did this and applied for a few different positions. About 2 weeks later I was contacted via email and asked to complete an application and an online assessment. This online assessment was a personality test to see if I would be a fit for the position I had applied to. I made it through this round of screening and was again contacted via email to set up a phone interview. 1 week later I completed my phone interview with the corporate recruiter and was selected for an in person interview. Again another week passed and I went in for my in person interview. I was then told that I would need to complete multiple pre-employment screenings before accepting an offer. These consisted of a background check, credit check and drug screen check.

    Interview Questions
    • Can you describe a time that you rallied a group of people together for a common cause. What was the outcome?   Answer Question
    • Can you describe a time that you had a conflict with another employee. What was the outcome?   Answer Question
    • Can you describe a time that you went above and beyond the call of duty for a dissatisfied customer. What was the outcome?   Answer Question
    • Can you describe a time that you had to juggle multiple task simultaneously. What was the outcome?   Answer Question
    Negotiation Details
    I was told this was the entry level salary for the position and there was no room for negotiation.
    Accepted Offer
    Positive Experience
    Average Interview

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