USAA Claims Representative Interview Questions

4 Interview Reviews

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Claims Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Received call after 4 months since applying , went through two phone interview , first was with HR then second was with department manager, after that was sent a drug screen kit and background check authorization form. two weeks later received offer. Offer accepted.

Interview Questions
Negotiation Details
No negotiation needed.
Accepted Offer

Other Interview Reviews for USAA

  1.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 4 weeksinterviewed at USAA.

    Interview Details

    Very long interviewing process. Once application is filled you will receive a call to go over some general questions. Then a few days later you may receive another call to determine if you are eligible to come in for some testing. Once you have made it past the phone interviews you get to go to USAA to take your personality test, typing test, mock questions in a CSR scenario. If you make it past that HR will call you back (after what could be several weeks) and ask you to come in to meet with management. This interview lasts about 45 minutes and you are asked questions about your personal life, life experiences, and how you would handle this position.

    Interview Questions
    • Where do you see yourself within the company in the next 5 years.   Answer Question
    • What is the most difficult news you have had to deliver to someone and how did you handle it?   Answer Question
    Negotiation Details
    I was given an offer that I believed was fair, but you are able to negotiate.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  2.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at USAA.

    Interview Details

    I was quickly contacted by phone after submitting my resume and application online. I then had a testing session to make sure I was technically efficient. The in-person interview was behavioral based and not too nerve-wracking :) I was then contacted over the phone for an offer of employment and started within a few weeks (with the next training group).

    Interview Questions
    • Unexpected question: Are you comfortable with referring members to other lines of business? This claims position (as well as all other customer contact positions) requires some sales aspects.   Answer Question
    Accepted Offer
  3.  

    Claims Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    The process took 4+ weeksinterviewed at USAA in September 2010.

    Interview Details

    I was first instructed to take an online test, which was math and logic based, and harder than most. I was then contacted for a phone interview, which took about 45 minutes. Then I was called in for a face to face interview which lasted about 45 minutes as well. Both were with very courteous and professional interviewers.

    Interview Questions
    • How would you deal with a difficult customer?   View Answer
    Negotiation Details
    I did not negotiate, although it probably can be negotiated.
    Accepted Offer
    Positive Experience
    Difficult Interview

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