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USAA Customer Service Representative Interview Questions

Updated Feb 12, 2015
Updated Feb 12, 2015
3 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Phoenix, AZ
Anonymous Employee in Phoenix, AZ
Application Details

I applied online – interviewed at USAA in February 2015.

Interview Details

Filled out application online and took assessment test. Received email for phone interview, conducted phone interview with recruiter and was provided details of job. Was told that I would be contacted in a couple of days if selected for the position. It was a positive experience. It is a good company.

Interview Questions
  • Describe an experience where you had to overcome a hostile customer on the phone.   Answer Question
Declined Offer
Positive Experience
Average Interview

Other Interview Reviews for USAA

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 2+ monthsinterviewed at USAA in September 2012.

    Interview Details

    Online test, simple and basic for reading comprehension.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 4 weeksinterviewed at USAA.

    Interview Details

    Very thorough...need to be up to speed on your typing and customer service skills

    Interview Questions
    Negotiation Details
    None set job salary and benefits
    Accepted Offer
    Positive Experience
    Average Interview

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