USAA Member Interview Questions

Updated Apr 11, 2015
29 Interview Reviews

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29 Candidate Interview Reviews Back to all Interviews

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  1.  

    Specialized Member Services Interview

    Anonymous Interview Candidate
    Accepted Offer
    Average Interview

    Application

    I applied online – interviewed at USAA.

    Interview

    Online, online assessment, phone interview, on campus interview with HR and Department Head. There was also a computer simulation with handling a service call, making the correct choices and navigating the customer service computer program.

    Interview Questions

    • Tell me about a difficult customer relations situation that you turned around.   Answer Question
    • When providing service, how do you identify and present other sales opportunities? Give a specific example.

      Then they introduced a role playing situation, where you worked at a cell hone store and asked, "How would use a cell phone service situation to turn it into an upgrade or sales opportunity?"
       
      Answer Question

    Negotiation

    Rigid

  2.  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at USAA.

    Interview

    Applied for a few positions. I finally had an email to take an assessment. About a week later I had a phone interview, then was scheduled the next day for a manager interview. I thought it went well considering they sent me on a drug test. Called today to give the recruiter some information (more than a week after interview) and was told I was not being hired. Glad they never bothered to tell me. I guess talk a lot they apparently want you to ramble on or you are to quite in their opinion. Its called being professional not quite.

    Interview Questions

    • Tell us about a time you had to have people work together   Answer Question
  3.  

    Member Service Representative Interview

    Anonymous Interview Candidate in Springfield, MO
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 dayinterviewed at USAA (Springfield, MO) in June 2013.

    Interview

    The hiring process was a bit ambiguous. The Human Capital department conducts a two part qualification process. The first part is an electronic assessment that simulates and gauges active listening, response to stress, and clerical typing.

    Once Complete (should you pass the electronic simulation) begins the interview with hiring specialist.

    Interview Questions

    • What is a particular skill that you have, that you believe can be translate well into the work environment. Also give an example of where you used this in your previous vocation.   1 Answer
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  5.  

    No Offer
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at USAA.

    Interview

    Initial phone screening, online assessment, then another phone interview with recruiter.

    Interview Questions

    • Most of the questions were behavior. Give an example of when you provided "over and above" customer service, how you dealt with an upset customer, etc. Hardest question was why are you willing to consider a postition that pays substantially less than your last one.   1 Answer
  6.  

    Member Relationship Specialist II Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at USAA (San Antonio, TX) in August 2012.

    Interview

    I summitted my application online on Friday and Monday I was sent a survey to complete. After completing the survey, which took about an hour to complete, I was called on Wednesday to scheduled an interview.

    Interview Questions

    • Typical question strengths/weakness, customer service, ect.   Answer Question

    Negotiation

    What were you able to negotiate? What advice would you give others considering an offer?

  7.  

    Member Relationship Specialist II Interview

    Anonymous Employee in Tampa, FL
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at USAA (Tampa, FL) in October 2011.

    Interview

    I applied in october, recieved a email for skills test and simulation test. These were easy, have now recieved email 3 days later for phone interview.

    Interview Questions

  8. Helpful (1)  

    Member Relationship Specialist III Interview

    Anonymous Employee in San Antonio, TX
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at USAA (San Antonio, TX) in May 2011.

    Interview

    I applied online, and it took a good month to hear back. I had a friend work there and I put her name down so I think that helped. I received an email that I was sure was spam until I looked it up and verified it was legit. I then completed the online app, and did the assessment it was so easy! A personality test and call center environment stimulation. After that I received an email two days later that said congratulations i've made it this far in the hiring process along with an interview date for a phone interview with the phone rep for two days later. Over the phone we went over my resume, and she asked where I see myself in 2 years with the company, and also why would I want to become part of USAA. Super easy! I A'ced the interview and was then set up with a final interview on site with 2 managers. I responded back and declined the interview and sent them my gratitude.

    Interview Questions

    Reasons for Declining

    I eventually declined the offer after weighing the pros and cons of the employment. Pros being a good starting salary with superb benefits, but the cons were heavily weighed down by endless days of making sales quotas and working via the phone in a call center environment. USAA is wonderful, I've been a very impressed member for the past four years and will continue to do so but the call center environment is not for me.

  9.  

    Member Relationship Specialist III Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at USAA (Phoenix, AZ) in February 2011.

    Interview

    I set up a profile on the USAA career center and applied online. Four days later I received an email to complete two assessments within 48 hours. They were unique and took at least an hour to submit. One assessment included answering solutions to math, grammar, organization, personality and the other was an inbound call simulation. I received an email the next day with my phone interview (date, time, contact) which was to take place the following week. The phone interview was a very important step, and she let me know right away I was going forward. I initiated a background check, submitted a UA, and next day, visited on campus for a face-to-face interview with a hiring manager from the department I applied for. Later that day, I was emailed that, based on my interviews, I would be selected for employment when my prescreening results came back acceptable. A week later I got the official call with my start date! There were about 3-4 people walking me through the process the entire time and really made the experience worthwhile.

    Interview Questions

    Negotiation

    Position is entry-level and pay is fair. There is potential for increases decided by performance/advancement.

  10.  

    Member Relationship Specialist III Interview

    Anonymous Employee in San Antonio, TX
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 2+ monthsinterviewed at USAA (San Antonio, TX) in February 2011.

    Interview

    I first applied in December 2010, was contacted at the end of the month. I was asked to do an online assessment and skills test. I was then scheduled for a phone interview mid January, right then I was scheduled for a face to face interview in February. The environment was a little snobby, the interviewees were really nice. The questions were general interview questions as well as some role playing.

    Interview Questions

    • *Which of USAA's core values do you feel describes you?   Answer Question
  11.  

    Member Service Representative Interview

    Anonymous Employee in Tampa, FL
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at USAA (Tampa, FL) in January 2011.

    Interview

    The first step was a phone interview which went over my resume. Next, I met with a manager one on one. The questions were standard and there were many disclaimers about adhering to the script. Last, I received a phone call and underwent a background check.

    Interview Questions

    • Describe a time when you had to handle a customer complaint and how you went about it.   Answer Question

    Reasons for Declining

    Even with assistance, I could not afford the onsite daycare.

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