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USAA Member Interview Questions

Updated Dec 15, 2014
Updated Dec 15, 2014
28 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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28 Candidate Interview Reviews Back to all Interviews

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  1.  

    Specialized Member Services Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at USAA.

    Interview Details

    Online, online assessment, phone interview, on campus interview with HR and Department Head. There was also a computer simulation with handling a service call, making the correct choices and navigating the customer service computer program.

    Interview Questions
    • Tell me about a difficult customer relations situation that you turned around.   Answer Question
    • When providing service, how do you identify and present other sales opportunities? Give a specific example.

      Then they introduced a role playing situation, where you worked at a cell hone store and asked, "How would use a cell phone service situation to turn it into an upgrade or sales opportunity?"
       
      Answer Question
    Negotiation Details
    Rigid
    Accepted Offer
    Average Interview
  2.  

    Member Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 4 weeksinterviewed at USAA.

    Interview Details

    Applied for a few positions. I finally had an email to take an assessment. About a week later I had a phone interview, then was scheduled the next day for a manager interview. I thought it went well considering they sent me on a drug test. Called today to give the recruiter some information (more than a week after interview) and was told I was not being hired. Glad they never bothered to tell me. I guess talk a lot they apparently want you to ramble on or you are to quite in their opinion. Its called being professional not quite.

    Interview Questions
    • Tell us about a time you had to have people work together   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Member Relationship Specialist Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 1+ weekinterviewed at USAA.

    Interview Details

    Initial phone screening, online assessment, then another phone interview with recruiter.

    Interview Questions
    • Most of the questions were behavior. Give an example of when you provided "over and above" customer service, how you dealt with an upset customer, etc. Hardest question was why are you willing to consider a postition that pays substantially less than your last one.   View Answer
    No Offer
    Average Interview
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  5.  

    Member Relationship Specialist II Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took a weekinterviewed at USAA in August 2012.

    Interview Details

    I summitted my application online on Friday and Monday I was sent a survey to complete. After completing the survey, which took about an hour to complete, I was called on Wednesday to scheduled an interview.

    Interview Questions
    • Typical question strengths/weakness, customer service, ect.   Answer Question
    Negotiation Details
    What were you able to negotiate? What advice would you give others considering an offer?
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Member Relationship Specialist II Interview

    Anonymous Employee in Tampa, FL
    Anonymous Employee in Tampa, FL
    Application Details

    I applied online. The process took 5 daysinterviewed at USAA in October 2011.

    Interview Details

    I applied in october, recieved a email for skills test and simulation test. These were easy, have now recieved email 3 days later for phone interview.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  7. 1 person found this helpful  

    Member Relationship Specialist III Interview

    Anonymous Employee in San Antonio, TX
    Anonymous Employee in San Antonio, TX
    Application Details

    I applied online. The process took 2 daysinterviewed at USAA in May 2011.

    Interview Details

    I applied online, and it took a good month to hear back. I had a friend work there and I put her name down so I think that helped. I received an email that I was sure was spam until I looked it up and verified it was legit. I then completed the online app, and did the assessment it was so easy! A personality test and call center environment stimulation. After that I received an email two days later that said congratulations i've made it this far in the hiring process along with an interview date for a phone interview with the phone rep for two days later. Over the phone we went over my resume, and she asked where I see myself in 2 years with the company, and also why would I want to become part of USAA. Super easy! I A'ced the interview and was then set up with a final interview on site with 2 managers. I responded back and declined the interview and sent them my gratitude.

    Interview Questions
    Reasons for Declining

    I eventually declined the offer after weighing the pros and cons of the employment. Pros being a good starting salary with superb benefits, but the cons were heavily weighed down by endless days of making sales quotas and working via the phone in a call center environment. USAA is wonderful, I've been a very impressed member for the past four years and will continue to do so but the call center environment is not for me.

    Declined Offer
    Positive Experience
    Easy Interview
  8.  

    Member Relationship Specialist III Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2 weeksinterviewed at USAA in February 2011.

    Interview Details

    I set up a profile on the USAA career center and applied online. Four days later I received an email to complete two assessments within 48 hours. They were unique and took at least an hour to submit. One assessment included answering solutions to math, grammar, organization, personality and the other was an inbound call simulation. I received an email the next day with my phone interview (date, time, contact) which was to take place the following week. The phone interview was a very important step, and she let me know right away I was going forward. I initiated a background check, submitted a UA, and next day, visited on campus for a face-to-face interview with a hiring manager from the department I applied for. Later that day, I was emailed that, based on my interviews, I would be selected for employment when my prescreening results came back acceptable. A week later I got the official call with my start date! There were about 3-4 people walking me through the process the entire time and really made the experience worthwhile.

    Interview Questions
    Negotiation Details
    Position is entry-level and pay is fair. There is potential for increases decided by performance/advancement.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Member Relationship Specialist III Interview

    Anonymous Employee in San Antonio, TX
    Anonymous Employee in San Antonio, TX
    Application Details

    The process took 2+ monthsinterviewed at USAA in February 2011.

    Interview Details

    I first applied in December 2010, was contacted at the end of the month. I was asked to do an online assessment and skills test. I was then scheduled for a phone interview mid January, right then I was scheduled for a face to face interview in February. The environment was a little snobby, the interviewees were really nice. The questions were general interview questions as well as some role playing.

    Interview Questions
    • *Which of USAA's core values do you feel describes you?   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
  10.  

    Member Service Representative Interview

    Anonymous Employee in Tampa, FL
    Anonymous Employee in Tampa, FL
    Application Details

    I applied online. The process took 4 weeksinterviewed at USAA in January 2011.

    Interview Details

    The first step was a phone interview which went over my resume. Next, I met with a manager one on one. The questions were standard and there were many disclaimers about adhering to the script. Last, I received a phone call and underwent a background check.

    Interview Questions
    • Describe a time when you had to handle a customer complaint and how you went about it.   Answer Question
    Reasons for Declining

    Even with assistance, I could not afford the onsite daycare.

    Declined Offer
    Neutral Experience
    Average Interview
  11.  

    Member Relationship Specialist III Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied online. The process took 1+ weekinterviewed at USAA in November 2010.

    Interview Details

    Phone interview, onsite testing, onsite interview, second interview and then hired. Training 3 months to include studying and passing insurance test for license in several states. Must have good credit with no delinquent accounts. A co-worker told me they had delinquent accounts and had to pay them off and show proof before hiring process could continue.

    Interview Questions
    • Typical standard behavioral questions. How you would handle situations within the workplace including theft, bullying, etc.   Answer Question
    Negotiation Details
    No negotiation. Standard hourly rate applies to this position. Hourly rate is great for this area and most people wouldn't want to for an entry level position like this.
    Accepted Offer
    Neutral Experience
    Average Interview

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