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USAA Member Interview Questions & Reviews

Updated Apr 4, 2014
All Interviews Received Offers

Getting an Interview  

79%
9%
9%

Interview Experience  

76%
12%
12%

Interview Difficulty  

Average Difficulty
26 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Negative Experience

Average Interview

Member Service Representative Interview

Member Service Representative

I applied online and the process took 4 weeks - interviewed at USAA.

Interview Details – Applied for a few positions. I finally had an email to take an assessment. About a week later I had a phone interview, then was scheduled the next day for a manager interview. I thought it went well considering they sent me on a drug test. Called today to give the recruiter some information (more than a week after interview) and was told I was not being hired. Glad they never bothered to tell me. I guess talk a lot they apparently want you to ramble on or you are to quite in their opinion. Its called being professional not quite.

Interview Question – Tell us about a time you had to have people work together   Answer Question


Accepted Offer

Positive Experience

Average Interview

Member Relationship Specialist I Interview

Member Relationship Specialist I
San Antonio, TX

I applied through an employee referral and the process took 3 weeks - interviewed at USAA in June 2010.

Interview Details – I had a total of 2 interviews. The first interview was over the phone and pretty simple. They asked one "tell me about a time" question. I then went in for a second interview which was with 2 managers. I was very nervous, but they made me feel comfortable. It was alot of the "what would you do in this situation" questions.

Interview Question – Tell me about a time where you messed up and what steps did you take to fix the problem. Also tell me one thing you would change about your work ethic. Things of that nature.   Answer Question


Accepted Offer

Positive Experience

Very Easy Interview

Member Service Representative Interview

Member Service Representative
San Antonio, TX

I applied through a staffing agency and the process took a day - interviewed at USAA in March 2009.

Interview Details – I was hired as a temp through a staffing agency for the summer of 2005 and after the summer was complete i was selected to become a permanent employee.


Accepted Offer

Positive Experience

Very Easy Interview

Senior Member Services Representative Interview

Senior Member Services Representative
Phoenix, AZ

I applied online and the process took 2+ weeks - interviewed at USAA in February 2009.

Interview Details – Excellent, easy, the interviewers are excited and happy that you want to work there.

Interview Question – Tell me about a time when you had to calm an irate customer?   Answer Question

Negotiation Details – Easy. I was at ease immediately. The questions made me think, but not stutter or freeze.


Accepted Offer

Positive Experience

Average Interview

Member Service Representative Interview

Member Service Representative
Colorado Springs, CO

I applied online and the process took 4 months - interviewed at USAA in November 2009.

Interview Details – It took about 4 months to finally start work from start of interview process which seems long. There is an initial phone interview, then came in for another short interview and some basic computer keying test, final face to face interview. Received a call with job offer a couple months later and then was instructed what to do next with drug testing, finger printing, paperwork to provide for HR.

Interview Question – What is the most difficult situation you've had with a dissatisfied customer and how did you solve the problem?   Answer Question

Negotiation Details – There is a set base pay offered and that is the offer. No further negotiation of pay.


Accepted Offer

Positive Experience

Average Interview

Member Service Representative Interview

Member Service Representative
Phoenix, AZ

I applied through an employee referral and the process took 2 weeks - interviewed at USAA in October 2009.

Interview Details – Initial contact was by phone followed up by a test and in-person interview. I was job offered a short time later.

Interview Question – There were no difficult questions at the time. "Give us an example of how you resolved a customer issue"   Answer Question

Negotiation Details – There was not negotiatioin at the time since it was an entry level position.


Accepted Offer

Neutral Experience

Average Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III
Colorado Springs, CO

I applied online and the process took 1+ week - interviewed at USAA in November 2010.

Interview Details – Phone interview, onsite testing, onsite interview, second interview and then hired. Training 3 months to include studying and passing insurance test for license in several states. Must have good credit with no delinquent accounts. A co-worker told me they had delinquent accounts and had to pay them off and show proof before hiring process could continue.

Interview Question – Typical standard behavioral questions. How you would handle situations within the workplace including theft, bullying, etc.   Answer Question

Negotiation Details – No negotiation. Standard hourly rate applies to this position. Hourly rate is great for this area and most people wouldn't want to for an entry level position like this.


No Offer

Neutral Experience

Average Interview

Member Relationship Specialist Interview

Member Relationship Specialist

I applied online and the process took 1+ week - interviewed at USAA.

Interview Details – Initial phone screening, online assessment, then another phone interview with recruiter.

Interview Question – Most of the questions were behavior. Give an example of when you provided "over and above" customer service, how you dealt with an upset customer, etc. Hardest question was why are you willing to consider a postition that pays substantially less than your last one.   View Answer


Accepted Offer

Positive Experience

Average Interview

Member Relationship Specialist II Interview

Member Relationship Specialist II
San Antonio, TX

I applied online and the process took 1 week - interviewed at USAA in August 2012.

Interview Details – I summitted my application online on Friday and Monday I was sent a survey to complete. After completing the survey, which took about an hour to complete, I was called on Wednesday to scheduled an interview.

Interview Question – Typical question strengths/weakness, customer service, ect.   Answer Question

Negotiation Details – What were you able to negotiate? What advice would you give others considering an offer?


Accepted Offer

Positive Experience

Easy Interview

Member Service Representative Interview

Member Service Representative
Colorado Springs, CO

I applied online - interviewed at USAA in January 2008.

Interview Details – Phone interview with HR, met with HR Manager for about an hour interview. Then numerous tests on personality, spelling and grammar, timed typing, etc in a room with about 35 others testing. Once hired, an 8 week training probation period where you were let go if late or missed any of it regardless of the reason.

Interview Question – They were mostly concerned how you'd deal with sitting all day.   Answer Question

Negotiation Details – No negotiating whatsoever was entertained.

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