USAA
3.4 of 5 717 reviews
www.usaa.com San Antonio, TX 5000+ Employees

USAA Member Relationship Specialist III Interview Questions & Reviews

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Accepted Offer

Neutral Experience

Average Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III
Colorado Springs, CO

I applied online and the process took 1+ week - interviewed at USAA in November 2010.

Interview Details – Phone interview, onsite testing, onsite interview, second interview and then hired. Training 3 months to include studying and passing insurance test for license in several states. Must have good credit with no delinquent accounts. A co-worker told me they had delinquent accounts and had to pay them off and show proof before hiring process could continue.

Interview Question – Typical standard behavioral questions. How you would handle situations within the workplace including theft, bullying, etc.   Answer Question

Negotiation Details – No negotiation. Standard hourly rate applies to this position. Hourly rate is great for this area and most people wouldn't want to for an entry level position like this.

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Accepted Offer

Positive Experience

Average Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III
Tampa, FL

I applied online and the process took 4+ weeks - interviewed at USAA in January 2010.

Interview Details – Applied online, they called me for phone interview. then skills test, then interview by a manager, then drug test

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Accepted Offer

Negative Experience

Difficult Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III
San Antonio, TX

I applied online and the process took 3 weeks - interviewed at USAA in October 2010.

Interview Details – Starts with the online application, if you are pursued you are sent an assessment to complete, if you pass the assessment you are sent for a drug test, after those results are received you are scheduled for an initial phone interview, then an in-person interview with two managers. If you are selected, you are sent an email confirmation to accept the job offer. You are placed in a new-hire group to start on a specific date.

Interview Question – You do realize you will have to stay in your position at least 5 years before you will have a chance to apply for other positions or try something new because it is very competitive here, how do you feel about that?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III
Tampa, FL

I applied through a recruiter and the process took 4 weeks - interviewed at USAA in August 2010.

Interview Details – I applied for a claims job and did not get it, but a recruiter contacted me by email about the sales position. I completed the application on the website and within 3 days received an email to complete an assessment. The assessment was personality, intelligence, critical thinking, and a mock customer service test.

Interview Question – Name a time when you went above and beyond for a customer   Answer Question

Negotiation Details – There was no negotiation.

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1 person found this helpful

Declined Offer

Positive Experience

Easy Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III
San Antonio, TX

I applied online and the process took 2 days - interviewed at USAA in May 2011.

Interview Details – I applied online, and it took a good month to hear back. I had a friend work there and I put her name down so I think that helped. I received an email that I was sure was spam until I looked it up and verified it was legit. I then completed the online app, and did the assessment it was so easy! A personality test and call center environment stimulation. After that I received an email two days later that said congratulations i've made it this far in the hiring process along with an interview date for a phone interview with the phone rep for two days later. Over the phone we went over my resume, and she asked where I see myself in 2 years with the company, and also why would I want to become part of USAA. Super easy! I A'ced the interview and was then set up with a final interview on site with 2 managers. I responded back and declined the interview and sent them my gratitude.

Interview Questions

Reason for Declining – I eventually declined the offer after weighing the pros and cons of the employment. Pros being a good starting salary with superb benefits, but the cons were heavily weighed down by endless days of making sales quotas and working via the phone in a call center environment. USAA is wonderful, I've been a very impressed member for the past four years and will continue to do so but the call center environment is not for me.

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No Offer

Neutral Experience

Difficult Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III
San Antonio, TX

The process took 2 months - interviewed at USAA in February 2011.

Interview Details – I first applied in December 2010, was contacted at the end of the month. I was asked to do an online assessment and skills test. I was then scheduled for a phone interview mid January, right then I was scheduled for a face to face interview in February. The environment was a little snobby, the interviewees were really nice. The questions were general interview questions as well as some role playing.

Interview Question – *Which of USAA's core values do you feel describes you?   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III
Phoenix, AZ

I applied online and the process took 2 weeks - interviewed at USAA in February 2011.

Interview Details – I set up a profile on the USAA career center and applied online. Four days later I received an email to complete two assessments within 48 hours. They were unique and took at least an hour to submit. One assessment included answering solutions to math, grammar, organization, personality and the other was an inbound call simulation. I received an email the next day with my phone interview (date, time, contact) which was to take place the following week. The phone interview was a very important step, and she let me know right away I was going forward. I initiated a background check, submitted a UA, and next day, visited on campus for a face-to-face interview with a hiring manager from the department I applied for. Later that day, I was emailed that, based on my interviews, I would be selected for employment when my prescreening results came back acceptable. A week later I got the official call with my start date! There were about 3-4 people walking me through the process the entire time and really made the experience worthwhile.

Interview Question – Where do you see yourself in two years?   Answer Question

Negotiation Details – Position is entry-level and pay is fair. There is potential for increases decided by performance/advancement.

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III
Colorado Springs, CO

I applied online and the process took 3 days - interviewed at USAA in May 2010.

Interview Details – Very selective company. Filled out the basic survey online and submitted my resume concerning the position and was contacted about two weeks later by a recruiter. She sent me the logon details to fill out an application, submit myself for a background and credit check, and take an assesment, which consisted of a basic math skills test (everyday math like percentages and recognizing patterns, assesing charts and graphs, fractions), a personality test, which is designed to detect dishonest answers, and a call center simulation test. I did not receive the results myself, but was contacted the day after I completed the assesment to schedule a phone interview. The phone interview went well and I was told by the recruiter that they wanted to schedule a face to face interview and did so right then at the end of the phone interview. I was also sent the location where I could take a drug screen and was told to complete it no later than 24 hours after receiving the notification. 2 days later I did my face to face in the actual facility which consisted of mostly behavioral questions, it also went well, and the interviewer told me at the conclusion of the interview that she would like to recommend me to the recruiter for employment at USAA. Once my background screen was completed (this took about 3 days, and if the agency needs anything clarified or needs additional information they will call and ask for it, and if you want the process to occur in a timely manner, get them what they ask for asap) my recruiter contacted me and said all was well, and shortly thereafter sent me an offer letter with salary details, which I was asked to accept or deny, and of course I accepted.

Interview Question – Explain how you would overcome an objection to a product you are offering a customer.   Answer Question

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No Offer

Negative Experience

Easy Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III
Tampa, FL

I applied through a recruiter and the process took 4 days - interviewed at USAA in May 2010.

Interview Details – Someone I know was recently hired by USAA and, during her interview, she was asked how much she knew about the position she was applying for. She mentioned she had asked me (I do the same exact job for another company) about the position and what it entails. After her interviewer finished his questions, he suggested to her that I apply, as well. So, I did.

I submitted my app online and heard back from a recruiter about a week later. She sent me a link to do a personality test, skills test, and practical app test online. I completed the online tests at 1000 AM last Friday (May 14th), and the recruiter called me at 1020 AM that same day and asked if I could do a phone interview at that time. I could not, as I had a few meetings at work, so she offered to do a phone interview with me on Saturday.

The phone interview lasted about 20 minutes and went well, and at the end, she scheduled me for a face-to-face with the person who would be my manager at the Tampa campus. My interview was scheduled for Wednesday this week.

The face-to-face interview was probably the most ridiculous interview I've ever been involved in, though, for the record, I've had the same job for the last 7 years, so it's not like I'm interviewing every day. I only applied to USAA because I live 2 blocks from the campus (I drive 30 minutes to work to get to my current office). Anyway, my interviewer was horrible. She went over my resume, which explicitly states I've been doing the same job (insurance sales and service) in a call center environment for the past 7 years... and she still asked me if I thought I would be able to work in a call center environment. Then, after reviewing my resume and seeing the company I currently work for, she went on a 15 minute diatribe about why she hates the company I work for and how the employees at my company are below the level of the employees at USAA. She even went so far as to say the quality of the employees at my company is analogous to the quality of employees at Wal-Mart, and the quality of employees at USAA is analogous to the quality of employees at Neiman-Marcus. She also told me the actual people that work at USAA are just better than those that work at my company.

Needless to say, two days later, I checked my status on the USAA website and my status was changed from "interview in process" to "No longer under consideration". I'm sure at some point I'll get a form email from USAA telling me they have decided to pursue other candidates whose qualifications are better than mine.

I can't say that I'm at all disappointed though, as I would have had to take a pay-cut based on the salary I was given during the interview... not to mention, there is no way I would want to work for the lady that interviewed me. What I find amusing about the whole thing, though, is that all the while this lady is bashing the company I work for and our employees, USAA is sending us its members daily. USAA has a limited ability to service policy and when they are overloaded, or have members that are un-insurable based on their underwriting guidelines, they send their customers to my company. We have a business partnership with USAA, and yet this lady is just trashing us. Aside from the fact the lady obviously has no tact and no problem alienating people, she really doesn't see to comprehend that the company I work for helps out the company she works for.

Alas, it is what it is. I would caution you, though, about working for USAA. Some of their policies during the hiring process are asinine. I am a USAA member, which, for the most part, is only open to active military, honorably discharged military, and retired military. As such, when I became a member, they had to verify my military service to determine I was medically retired and served honorably. They asked me for my social, dates of service, and branch of service and were able to verify everything in a matter of minutes. Yet, when I applied to work there, they required me to send them my DD-214 AND fill out a records release for the VA to access my records... which makes no sense, seeing as they already have that information and it's part of my USAA member profile.

Again, if you have no job and are hired, obviously take the job. However, if you are gainfully employed elsewhere, I'd caution you about switching to USAA. You may be giving up a job you like for a job you'll end up hating.

Interview Questions

  • Describe how you would overcome a customer objection to a product offering.   Answer Question
  • Describe a time when you went above and beyond the call of duty to help a customer.   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Member Relationship Specialist III Interview

Member Relationship Specialist III

I applied online and the process took 1+ week - interviewed at USAA in October 2010.

Interview Details – Applied online, took personality test. Had phone interview which lead to one on one interview. Have to pass a very strict background and credit check

Interview Question – How do you work in a team environment? What is your sales background   Answer Question

Negotiation Details – no negotiation available

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