USAA Total Loss Representative Interview Questions

Updated Apr 24, 2015
5 Interview Reviews

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Total Loss Representative Interview

Anonymous Interview Candidate in San Antonio, TX
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 4+ weeksinterviewed at USAA (San Antonio, TX) in April 2015.

Interview

I applied online and received an assessment the following day. After the assessment, I was asked to do a phone interview. The interview went well and I was immediately scheduled for an in person interview. Two weeks later I had the interview on campus with two of the hiring managers. Everything went well and I felt comfortable.

Interview Questions

  • Tell us about a time when things didn't go as you planned. What did you do?   Answer Question

Other Interview Reviews for USAA

  1.  

    Total Loss Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ monthsinterviewed at USAA (San Antonio, TX) in January 2014.

    Interview

    You have to fill out a detailed application form online. Then, a couple of days later, a recruiter sends you an online personality assessment. After I completed that, I waited 2 months before following up with the recruiter via email. When I sent her an email checking the status of my application, I had a phone interview the following week. Then I was called back another week later to schedule an interview. The interview had 2 current total loss managers and it took an hour and a half.

    Interview Questions

    • Describe a time you had to deliver difficult information to an anger customer and did they choose to stay with the company?   1 Answer

    Negotiation

    I was not able to negotiate.

  2. Helpful (1)  

    Total Loss Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at USAA.

    Interview

    The hiring process is a long and tedious one, although it is handled and executed with professionalism. Applications can be made online; upload your resume, answer some position relevant questions, and then wait and hope for your first email assessment. If you pass the assessment, ( a typing wpm, and personality test for the position I applied for ) you will be contacted by an Human Resources representative by email to continue with a preliminary phone interview. If the phone interview goes well then you will be asked to perform a drug screen as well as set up a face-to-face interview with a manager for the department in which you are applying. Each step in my experience took approximately a week and half in between, so you can expect a lot of waiting while you hope you are moved forward through the next step.

    Interview Questions

    • The most specific and consequently the most difficult ( though expected ) question for the position that I was applying for resembled something like: "Tell me about a specific time when a customer was unhappy about a transaction or procedure, and what you did to resolve that situation?"   1 Answer

    Negotiation

    The Human Resources representative is pretty thorough about the position, it's benefits, and compensation. There was little to "negotiate" in regards to this entry level position. The offer is made over the phone by your HR rep if you are an approved candidate. He or she will list you the details and ask whether or not you would like to accept the job offer. You will soon receive an email requesting the same.

  3. Helpful (1)  

    Total Loss Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ monthsinterviewed at USAA (San Antonio, TX) in April 2013.

    Interview

    I applied, and later received an e-mail to fill out a personality quiz. I later received an e-mail, setting up a phone interview. The phone interview was general, with a few questions at the end geared towards my position, but I could tell the interview conductor was not that familiar with the position. After completing the phone interview with HR, I was interviewed by two managers in the department where I would work. The interview lasted for 30-45 minutes, and the questions were geared towards how I handled stressful situations, customer service, and experience delivering bad news. They were looking for a candidate who was empathetic, experienced in handling traumatic situations for customers, and understood the mission and core values of USAA. I received an e-mail for a urine drug test minutes after my interview ended, submitted my sample, and then had a job offer a week after testing.

    Interview Questions

    • Tell me about your experiences delivering devastating news to an upset customer.   Answer Question

    Negotiation

    This position had two paygrades, one for employees with a bachelors degree, and one lower for those without a degree. There was not any room for negotiation for this position.

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  5.  

    Total Loss Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at USAA (San Antonio, TX) in August 2010.

    Interview

    The Hiring process was long, it took about 2 months before I was offered the position. The first interview was by phone then second in person. They will train you for the job, they care more in a honest person.

    Interview Questions

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