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USAA Total Loss Representative Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

66%
33%

Interview Experience  

100%
0%
0%

Interview Difficulty  

Average Difficulty
3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Total Loss Representative Interview

Total Loss Representative
San Antonio, TX

I applied through an employee referral and the process took 2 months - interviewed at USAA in April 2013.

Interview Details – I applied, and later received an e-mail to fill out a personality quiz. I later received an e-mail, setting up a phone interview. The phone interview was general, with a few questions at the end geared towards my position, but I could tell the interview conductor was not that familiar with the position. After completing the phone interview with HR, I was interviewed by two managers in the department where I would work. The interview lasted for 30-45 minutes, and the questions were geared towards how I handled stressful situations, customer service, and experience delivering bad news. They were looking for a candidate who was empathetic, experienced in handling traumatic situations for customers, and understood the mission and core values of USAA. I received an e-mail for a urine drug test minutes after my interview ended, submitted my sample, and then had a job offer a week after testing.

Interview Question – Tell me about your experiences delivering devastating news to an upset customer.   Answer Question

Negotiation Details – This position had two paygrades, one for employees with a bachelors degree, and one lower for those without a degree. There was not any room for negotiation for this position.


Accepted Offer

Neutral Experience

Easy Interview

Total Loss Representative Interview

Total Loss Representative
San Antonio, TX

I applied online and the process took 2 months - interviewed at USAA in August 2010.

Interview Details – The Hiring process was long, it took about 2 months before I was offered the position. The first interview was by phone then second in person. They will train you for the job, they care more in a honest person.

Interview Question – No difficult question.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Total Loss Representative Interview

Total Loss Representative

I applied online and the process took 2 months - interviewed at USAA.

Interview Details – The hiring process is a long and tedious one, although it is handled and executed with professionalism. Applications can be made online; upload your resume, answer some position relevant questions, and then wait and hope for your first email assessment. If you pass the assessment, ( a typing wpm, and personality test for the position I applied for ) you will be contacted by an Human Resources representative by email to continue with a preliminary phone interview. If the phone interview goes well then you will be asked to perform a drug screen as well as set up a face-to-face interview with a manager for the department in which you are applying.

Each step in my experience took approximately a week and half in between, so you can expect a lot of waiting while you hope you are moved forward through the next step.

Interview Question – The most specific and consequently the most difficult ( though expected ) question for the position that I was applying for resembled something like:

"Tell me about a specific time when a customer was unhappy about a transaction or procedure, and what you did to resolve that situation?"
  View Answer

Negotiation Details – The Human Resources representative is pretty thorough about the position, it's benefits, and compensation. There was little to "negotiate" in regards to this entry level position.

The offer is made over the phone by your HR rep if you are an approved candidate. He or she will list you the details and ask whether or not you would like to accept the job offer. You will soon receive an email requesting the same.

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The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

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