I applied online and the process took 4 weeks - interviewed at Uber in February 2014.
Interview Details – I applied online mid January and received a phone call mid February around 6:30pm on a Friday night.
Here are the steps that followed:
1) Sunday night: 5-10 minute phone call with someone at the Uber office I had applied to, general background questions, are you eligible to work in the United States etc. The person I spoke to also asked right off the bat what I was looking for in salary and stated that they had been hiring people between the $60 - $65K range, and that number was implied to be rather inflexible.
2) Tuesday: Two hour timed analytics test, completed online. You download two CSV files and use that data to answer 28 multiple choice questions. Twenty of the 28 questions had to do with straight data analysis (which 10 hour span in the course of two weeks had the most requests), while the remaining eight were a bit more interpretive (which of the following metrics would be most valuable for determining demand). The final four questions were free-form essay answers. Ones I recall are: Write a letter to drivers (can be for an upcoming holiday or just a general newsletter), which of two given bonus structures would be better in incentivizing drivers to work (fixed per ride, fixed per hour, variable but a minimum of rides required). I would say I am pretty good with Excel and a fast writer and I finished in about 1 hour 45 minutes. There were only about 3 questions that were very difficult.
3) Thursday/Friday: Two 20-30 minute phone interviews with members of the Uber team at the location where I applied. The first 10 minutes or so each time was comprised of the general tell us about your resume, why do you want to leave your company, why Uber in particular type questions. The next 10-15 minutes had questions like how would you sell an existing taxi driver on using Uber (biggest one was safety), why don't taxi drivers like using credit cards (taxes, a cut of the money gets taken out by processing fees, they don't get the money right away like cash) and some other questions that I can't recall. The last few minutes are opened up to the candidate to ask them questions.
4) Following Wednesday: Two hour interview at the Uber office consisting of four 30-minute panels. Each panel was 3-4 people asking me questions. There were at least three other people being interviewed for the same position concurrently, so the panelists rotated between us. Mine was conducted inside a room full of random Uber-related supplies and storage units. The interview took place from 6-8pm on a Wednesday night, which seems a bit asinine given that most people applying already worked a full day beforehand but perhaps Uber wants to see how candidates perform when they're both tired and stressed, who knows. In each panel maybe 2 minutes are devoted to hearing about you as a person or candidate (tell us about your resume... hmm I see here you've worked for X for Y years, tell us about that) -- after that they jump right in to questions. There is little to no time to make a connection with your interviewers, it's really all about being able to answer the specific questions they ask. Despite the fact that I heard over and over again how everyone who works at Uber came from other industries 100% of the questions were about Uber-specific processes or items, there was not a single general aptitude or skills question until the final panel asked "Tell us about a project you worked on that you were proud of," or something to that effect. See the "Interview Questions" section below for examples.
At the end of one of the panels, almost as an afterthought, the last question I was asked was: Tell us something you're passionate about. I thought, stupidly, that this was a genuine attempt to get to know me as a person so I answered with a legitimate answer -- let's say it was fine dining. Instead of the expected reply prompting me to share a human anecdote or a commonality between the interviewer and myself he replied "OK great, make a PowerPoint presentation about fine dining and send it to me by <looks at watch> 8pm tomorrow night." I asked for more direction and was told, essentially, sell me on fine dining. I wasn't told if this was supposed to be a test of my presentation skills, sales skills or just a signal that I was devoted to this job. I have a real life with other responsibilities, so I spent about 2 hours the next morning before work putting something together and sent it in.
The next time I heard from Uber was 5-6 days later I received a generic form email at 11pm informing me they'd decided to go in a different direction. I was not particularly inclined to inquire as to why I was not selected.
Interview Question – From the in-person panel interviews:
- Uber is opening up a city remotely (i.e. Milwaukee will be operated out of Chicago). How would you make the drivers in Milwaukee feel equal to the drivers in Chicago. This was maybe the worst, most vague question of them all.
- Uber drops you in a new market (i.e. Oklahoma City) and says you have two weeks until we open here - go! What do you do?
- Say an Uber black car driver makes $30/ride with a 20% commission. How do you convince him to upgrade to a new made up service UberSuper with a 25% commission? What costs will the driver incur in upgrading. How much more will he have to make each week, etc. Note: it's not enough to just walk them through mentally how you'd do this, be prepared to do the math on the fly. Very annoying.
- An Uber competitor opens in your city with unlimited cash capital, if you were them how would you steal Uber's customers? If you were Uber how would you convince drivers not to leave? View Answers (3)
I applied online and the process took 2 weeks - interviewed at Uber.
Interview Details – Went through three rounds. (1) Short phone screen. (2) 2-hour timed analytics test, done online. (3) Two 30-min on-site interviews, and another 1-hour timed test, also done on-site. Did not end up hearing back from after round 3.
Interview Question – Nothing too difficult or out of the ordinary. Hardest part of the test was that some of the test questions are ambiguously written. Answer Question
I applied through college or university and the process took a day - interviewed at Uber.
Interview Details – I was scheduled for a phone interview by the recruiter. The recruiter never called and sent out an email 15 minutes after the appointment stating "decided to move forward with a different candidate".
Extremely unprofessional of a company to waste candidates' time preparing for these interviews and giving no respect to their applicants.
Very Difficult Interview
I applied online and the process took 3 weeks - interviewed at Uber in March 2014.
Interview Details – Applied online and got a quick response. Phone call with HR person from San Francisco HQ, Quynh, who was nice but definitely a bit all over the place with her questions and professional demeanor (heard lots of noise in background during phone call).
2 hour analytics test (28 multiple choice and 4 free response) as other people have noted. Pivot tables will get you most of the Excel answers, but there are about 5-6 questions that test your reasoning about what affects Surge Pricing the most, what KPI are most important for drivers to maximize earnings, best calculation of supply utilization, etc. The free response are not too bad.
Next, I had another short phone interview and was invited to interview in person. This is where I started to notice some undesirable traits about the company. First, I was given a red solo cup of tap water only after I requested a water. Second, the office itself was dirty (bathroom included), and not once was I offered a tour or anything. Third, I was put in a small room that was freezing for my interview. They make you bring in your own laptop for the interview, which is annoying.
I was told 1 day prior to interview that they had to reschedule and did not say sorry or explain themselves. So I had to wait 4 more days. Great job, Uber...
I had 3 sessions with different exercises in each. See questions section below for specifics. I found the GM and one of the Operations managers to be extremely awkward, cold and uninterested throughout the interview. I can only imagine how they interact with the drivers and other non-Uber users...no personality at all! They asked me exactly 0 questions about myself, experience or interests. They think their exercises are the only thing that matters, and that they can just sit there. In reality, the interviewers also need to put in work to make the experience better and more effective (good luck with that one!)
I had another offer, so I told them I needed to know that day and I ended up getting a one sentence, generic "moving in another direction" email from the GM that is beneath what I would send to an unqualified stranger, let alone a qualified applicant who spent hours at your office. So glad I am not working there (the potential payoff of an equity event would be my only motivation).
Interview Question – 1. Uber Luxury line...discuss the logistics from driver and rider perspectives.
2. Number of drivers and zeroes are increasing from last week...reasons why that might be?
3. Competitor comes in, what would you say to drivers to keep them (no retention bonuses)?
4. Positives/negatives of more Uber drivers going from part-time to full-time?
5. If all taxi/limo companies are exhausted, where would you look for drivers? How would you reach them and/or advertise?
6. If driver took quicker/more expensive route over longer/less expensive and rider complained...what would you do?
7. Rider accuses driver of demanding a tip (driver denies it), how do you deal with driver?
Modeling: Build business model for a single driver with given costs. Make sure you can explain assumptions fully. Then, price UberX given certain different info. Answer Question
I applied online and the process took 1 week - interviewed at Uber.
Interview Details – Phone interview and then coding exercise
Interview Question – They give the coding exercise for one simple mobile application and said that it should not take more than 4 hrs and if it does then no need to add new features. I worked on basic feature which took almost 8 hrs and had no time to improve UX. I submitted the exercise and they get back to me saying that they have decided to move on. One thing I didn't get is what they are looking for exercise? I have the basic feature working bug free. The UI was decent. The UX was not bad although it could be improved but had no time for that.
I believe Uber has product people working on UX then why they are looking for engineer who does great UX. Engineer is the person who will be converting product spec into working code. To evaluate or reject engineer based on incomplete UX is insane. I am glad that I did not wasted more time on that. Advice to interviewers: Change your thinking about engineer, you are hiring some one who will be engineer, not product manager with technical knowledge. Atleast he deserves the decent interview process. You can not waste anyone's 8 hrs on coding exercise and reject him not based on code or knowledge he has but based on UX. Answer Question
I applied through a recruiter and the process took 2 weeks - interviewed at Uber.
Interview Details – Initial interview was a simple fit phone call, with questions like "walk me through your resume" and "what are your salary expectations. Second Part is the Analytics test: 28 multiple choice question on excel data they provide for you and 4 open ended questions related to email communication with drivers, etc. It's a challenge mainly due to the timed aspect. If you know how to work pivot tables and manage your time well though, it's should be straightforward. Third came the in office interview, with several rounds of fit and consulting-style stress interviews. The key here is fit, because you will be spending a lot of time with would-be fellow employees. My recommendation is to use it as an opportunity to both show your best side and find out if you can see yourself working with the team.
Interview Question – Where do you see yourself adding value here? View Answer
I applied in-person - interviewed at Uber in August 2013.
Interview Details – Take home project felt like they were trying to get me to do their work. I did not get the position and was not informed for over a month. It left me with a sour taste in my mouth. I do not believe this is a professional approach.
Interview Question – Business case was average length. Answer Question
I applied online and the process took 2+ months - interviewed at Uber in January 2014.
Interview Details – I'd like to start by saying I am writing this review a few weeks after my process ended. I wanted to let everything settle and see how I felt.
Initial phone screen interview with HR was followed by a short project. The project asked me to respond to a few emails and tweets and then come up with some creative marketing ideas and write a few blog post. A Skype interview with a current community manager to review the project followed.
I was then asked to come for an in-person interview. I first was given 30 min to do a small project based on an app of my choice. I then met with 10 people (in groups of 2 or 3) over the span of a couple hours and was sent on my way.
A couple of days after the in-person, I was email with yet another project. This one was more extensive. I had a week to promote and sign up as many new riders as possible using a personalized promo code provided by Uber. I spent a lot of time and put a lot of effort into this project. I won't share my ideas/techniques here.
I was then sent an email requesting another Skype interview, this time with the regional manager. He seemed extremely dis-interested in speaking with me. The interview lasted a mere 15 minutes. He asked what concerns I had about the job. I thought this was going to be to discuss the previous week long project. When I brought it up he said he had no questions. I was never given any type of feedback on the project at all. I asked multiple folks (from HR to community managers) for their thoughts and some numeric results, but was never given any.
After that Sykpe interview I waited a week without hearing anything. Through the process I had spoken to or been emailed by 1 person from HR, 4 different community managers and the regional manager. It wasn't clear as to who was my main contact. I reached out to one of the community managers and he said the "appropriate person" would reach out soon. The original HR women emailed me a day later saying that her first email must not have been sent properly, thanking me for my time, but that they had opted to go with another candidate.
Now at first I wasn't pleased. I had put a lot of time and effort into all the projects and interviews. All signs pointed to this panning out. But in retrospective I feel totally different. They kept saying Uber was a lifestyle. I was going to be moving to a new city. If I was going to move, I would want/need time to explore and learn my new city. The "Uber lifestyle" literally is a lifestyle. I asked about time to go to the gym and one guy said he schedules in an hour a day. One person mentioned there were in the office at 8 am, home by 7 pm (cause they had a dog) and back online (with the rest of the team) until almost midnight. If you're looking for a life-consuming job then this is for you. Some mentioned 50 - 60 - 70 - even 80+ hour work weeks.
In the end it wasn't for me and my search continues.
Office Culture: I was not given a tour of the office during my in person. I usually ask for a tour but they were moving offices in a few weeks and it would be a totally new space anyway. But the office was cluttered.
People: Most of the folks were very nice. Very friendly and talkative. I saw myself working with those type of people.
Interview Question – Nothing out of the ordinary or difficult asked. Answer Question
I applied online and the process took 2 weeks - interviewed at Uber in October 2012.
Interview Details – Applied online then received an email with a few marketing tasks to complete. This was to test to see if I could maintain "the unique and consistent tone of Uber". After completing the task I did a phone interview with the recruiter. A week or so later a Skype interview was conducted with the General Manager and Community Manager via Skype.
Interview Question – What would you do if a customer was not satisfied with the service he/she received? Answer Question
I applied online and the process took 4 weeks - interviewed at Uber in February 2014.
Interview Details – Round 1: Phone interview with HR Rep. Round 2: 2 hour analytics test. Downloaded a couple of flat files and answered ~35 questions (multiple choice and free response) using the provided data. Round 3: Phone interview with the hiring manager. Round 4: Superday on site at the office. 4 rounds of 30 minute panel interviews followed by a presentation to the whole team.
Interview Question – If nobody knew about surge pricing, how would you explain it and justify using it? How would you go about implementing it? Specifically, based on what factors would prices be changed and in what regions? Answer Question
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