United Site Services

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United Site Services Interview Questions

Updated Jun 9, 2014
Updated Jun 9, 2014
2 Interview Reviews

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  1. 1 person found this helpful  

    Customer Care Manager Interview

    Anonymous Interview Candidate  in  San Jose, CA
    Anonymous Interview Candidate in San Jose, CA
    Application Details

    I applied through a recruiter. The process took 3 weeks - interviewed at United Site Services in February 2011.

    Interview Details

    I was recruited by the local HR Manager over the phone. I met the Director of Customer Care and the VP of Operations at a hotel bar for the first interview. Then I flew to Southern California to interview with their VP of Ops and then to Chicago to interview with the SVP of Sales and Marketing.

    Interview Questions
    • What was unexpected was how little the Director of Customer Care knew about call centers and customer service.   View Answer
    • What was unexpected was how desperate the VP's of Operations were to get a customer care manager who would help them grow their sales.   View Answer
    Negotiation Details
    I turned their first offer down because the pay would not be enough to support my family. They countered with a better offer and I accepted. The offer letter did not indicate that the offer was contingent upon me moving my family to the bay area, so I moved them about halfway closer, giving me the ability to commute to work and still afford to send my son to preschool. However, the entire time I worked there I was threatened that if I didn't move into the bay area I would be fired.
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Call Center Manager - West Coast Operations Interview

    Anonymous Interview Candidate  in  San Jose, CA
    Anonymous Interview Candidate in San Jose, CA
    Application Details

    I applied through a recruiter. The process took 2 weeks - interviewed at United Site Services in January 2010.

    Interview Details

    I met the hiring manager and a team lead at a hotel bar. No alcohol involved. They were doing some staff training at the hotel and asked me to meet them there afterward. I didn't really have to sell myself. The hiring manager did most of the talking and I just had to listen and empathize. I was then flown from California to Chicago to interview with the VP of Sales, who then flew me to Southern California to mer with a branch manager who didn't want the position filled. I had to convince him that I could help his branch succeed.

    Interview Questions
    • The biggest challenge was sucking up to this branch manager who didn't want a call center interfering with his local operations. I pretty much just flew to his city and had lunch with him and listened to him tell me how awesome he was and how much the rest of the company sucked and that he didn't want me interfering with his operation. I just had to nod and agree. It was pretty creepy.   Answer Question
    Negotiation Details
    Terrible. They offered me $90k per year, which I immediately accepted. Once I started the job they told me I had to move closer to the company or they'd fire me. I moved my family closer as requested and was then told it wasn't close enough and that they'd fire me if I didn't move even closer. I moved my family a second time and was fired a few months later. It was devastating for me and my family.
    Accepted Offer
    Negative Experience
    Difficult Interview

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