UnitedHealth Group Customer Care Professional Interview Questions

Updated Jun 24, 2015
15 Interview Reviews

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Helpful (1)  

Customer Care Professional Interview

Anonymous Interview Candidate
Accepted Offer

Application

I applied online – interviewed at UnitedHealth Group.

Interview

Very straightforward. There was a phone interview; in-person computer skills test (which was disguised as "log in to this terminal and print your information for us"); and in-person interview. Interview process went exactly as they described it would.

Interview Questions

Other Interview Reviews for UnitedHealth Group

  1. Helpful (3)  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeksinterviewed at UnitedHealth Group.

    Interview

    Applied, took online assessment, rec phone interview, lastly rec a face to face interview.

    Interview Questions

    • Name an time when you were a witness of someone doing something unethical.   Answer Question

    Negotiation

    No negotiation.

  2. Helpful (1)  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    Nice Lady asked basic questions, business casual dress

    Interview Questions

    Negotiation

    there was no negotiation

  3.  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Ahwatukee, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 6 daysinterviewed at UnitedHealth Group (Ahwatukee, AZ) in September 2013.

    Interview

    Saw an advertisement for a job fair in the local paper. I arrived at said time and place, and after a firm handshake engaged in a brief 3 minute one-on-one meet and greet.During the session you had a chance to ask questions about the company. After the initial meeting, I handed the host my resume and later that night an email from the company was sitting in my email inbox inquiring about setting up a time for an interview.

    Interview Questions

    • Standard questions were asked during the interview process. "What is your prior experience in the field of healthcare and do you have experience working in an inbound call center environment?" I felt that there was nothing else notable asked of me that I hadn't been asked before in many other interviews.   Answer Question

    Negotiation

    No negotiation. Base rate of pay given during offer acceptance. *They do have a bonus incentive program, but I have yet to receive any bonuses even after meeting the expectations.

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  5. Helpful (1)  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Chico, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2+ monthsinterviewed at UnitedHealth Group (Chico, CA).

    Interview

    After applying online, you will be scheduled to come in to take a computerized test. You are not given instructions other than what is on the computer so it's also a test of how well you can figure stuff out on your own. It's not too difficult. Takes about 45 mins I believe. If you pass that test, immediately after you fill out a work history on the computers and then they will call you for an interview usually w/in a week. During the interview process they ask some pretty basic questions about your customer service experience. How do you deal with disgruntled customers? What was the most stressful situation you have encountered in a job and how did it turn out? What do you think is the most important aspect of customer service?

    Interview Questions

    Negotiation

    Offered a position, had to pass a drug screening, once that went through I had to come in to sign some initial paperwork. On my first day of work there was more paperwork to sign and benefits stuff to go over.

  6.  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Cypress, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at UnitedHealth Group (Cypress, CA).

    Interview

    After applying for the position online I interviewed with Amber Naylor at the Cypress CA office. She called me and made me feel like I was truly wanted as part of the team. She worked with me on the interview appointment as I was already employed with another company at the time. She was kind, caring and professional. She asked me about my relevant experience and several other qualifying questions. Very typical one on one interview.

    Interview Questions

    Negotiation

    Set and non-negotiable starting rate. Accept or not.

  7.  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Concord, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at UnitedHealth Group (Concord, NC) in August 2013.

    Interview

    I applied online, received an email the next day for an interview. Interviewed with two staff. One staff interviewed me with someone else. She asked about his availability and when he had restrictions, she let him go immediately. Tell them you're available anytime! It was a very short interview. It was very easy. Just answer a few basic questions and then you're hired on the spot. Do a urine test right after interview.

    Interview Questions

  8.  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at UnitedHealth Group (Phoenix, AZ) in July 2013.

    Interview

    The hiring and interview process goes so fast however people do not last at this place. I started in August and they told me that their was a lot of opportunity for growth they have done massive lay offs not caring who you even to go by favoritism

    Interview Questions

    • everything from what they teach you in training hsa nothing to do with being out on the floor   1 Answer

    Negotiation

    $10.00 hr

  9. Helpful (1)  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at UnitedHealth Group (Pittsburgh, PA) in June 2013.

    Interview

    I applied online and was promptly called for a phone interview. The phone interview lasted one hour and consisted of situational based questions. Upon completion of the interview I was invited to a face to face interview the next day. I felt very comfortable and was interviewed by two managers. They asked the same situational based questions, as well as why I wanted to work for United Health Group, and explained the job position to me. The interview lasted one hour. On my drive home I was called from the recruiter and offered the position.

    Interview Questions

    • Explain a time when you took the blame for another employee when it wasn't your fault.   1 Answer
  10.  

    Customer Care Professional Interview

    Anonymous Interview Candidate in Houston, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at UnitedHealth Group (Houston, TX) in April 2013.

    Interview

    I received a call from a recruiter, I scheduled a phone interview, I was then asked to come in to for an assessment. After the assessment I received a call for an in person interview. After my interview I was called a few days later and offered the job.

    Interview Questions

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